Qureos Mentor

Perfect Fit

<div>Overview:
Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in providing appropriate solutions. Solutions may include but are not limited to setting up a requested workspace, modules, features, configuration validation, user access administration, analyzing user environment scenarios, application-related issues, and assistance with navigation around application features, menus, and informational queries. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This position will perform related work as required.
Description:<ul><li>
Deliver exceptional service and support to end-users using an online Service Desk ticketing system.</li><li>
Interact with Customers to provide and process information in response to inquiries, concerns, and requests, about the range of offered IT products and services.</li><li>
Timely Identify, escalate, communicate and drive all Priority 1 Incidents till Closure.</li><li>
Perform initial review of new tickets, advance analysis, research, exhaust, and document the test and troubleshooting steps accurately for further investigation based on the recorded information.</li><li>
Gather detailed information around the request to determine the complete requirement and break it down into associated sub-tasks, sequences, and action for processing it.</li><li>
Diagnose and resolve issues related to application, infrastructure, use case, and software issues involving internet connectivity, email clients, browsers, and more to provide relevant solutions.</li><li>
Review Open tickets queue, handover, tasks, and tickets are distributed evenly for its timely progress, and set practices followed by all the members without errors.</li><li>
Recommend knowledge base articles on known scenarios to validate and make them available to the targeted audience.</li><li>
Research required information using available resources</li><li>
Follow standard processes and procedures.</li><li>
Identify and escalate priority issues to appropriate teams and resources, as applicable.</li><li>
Accurately process and record the communication on the Service Desk ticket.</li><li>
Where appropriate, offer alternative solutions to retain customers&rsquo; and clients&rsquo; business.</li><li>
Organize thoughts and communicate verbal messages appropriate to listeners and situations.</li><li>
Follow up timely and make callbacks as scheduled, where necessary.</li><li>
Stay current with system information, changes, and updates and guide the team on how to avoid making errors while processing the relevant request.</li><li>
Progress team members&rsquo; tickets during their absence or when progress is requested.</li><li>
Report, to Senior Service Desk Analyst, on any process changes requested from a ticket for validation and communication.</li><li>
Assist Service Desk Analysts in answering complex requests, bulk tasks needing additional team members, or with prompt ticket closure.</li><li>
First Point of contact for Service Desk Analyst.</li><li>
Report errors observed in tickets, and process gaps, to Manager or on-floor supervisor</li><li>
Complete all other tasks deemed appropriate for your role and assigned by your manager/or on-floor supervisor.</li></ul> 
Required Skills:<ul><li>
Efficient with timeliness and prioritization.</li><li>
Knowledge of customer service principles and practices.</li><li>
Phone etiquette.</li><li>
Effective listening skills.</li><li>
Ability to speak and write clearly and accurately.</li><li>
Multi-tasking capabilities.</li><li>
Strong written communication and analytical skills.</li><li>
Knowledge of computer fundamentals, web applications, and troubleshooting skills.</li><li>
Willingness to co-operate with others and work for the greater good.</li><li>
Demonstrated proficiency in grammar and typing skills.</li><li>
Proactive in assisting team members.</li></ul>
Required Experience and Qualifications:<ul><li>
Minimum Bachelor&rsquo;s degree, or HSC, Diploma with equivalent relevant experience.</li><li>
5+ years of experience with 3+ years of Phone and email support experience in IT Service Desk or Helpdesk or Technical Support with global customers.</li><li>
Strong Computer fundamentals with basic knowledge about the Internet, Browsers, and MS Office Suite.</li><li>
Able to manage Severity Incidents and escalations independently.</li></ul>
Desired Skills and Experience:<ul><li>
Awareness about ITIL (Information Technology Infrastructure Library) Practices.</li><li>
Work experience in the Pharma industry is a plus.</li></ul></div>

Senior Service Desk Analyst

<div>Summary:
The intern will form part of our Translation Project Management team and will primarily be responsible for providing support on Translation projects in accordance to the standards of our company.
This is an excellent opportunity to learn and develop different transferable skills through a valuable experience in a multicultural and dynamic environment. Given the cross-departmental collaboration on a global scale, the intern will gain a thorough understanding of multiple business operations in the world&acute;s leading Language Services Provider.
Position responsibilities:<ul><li>
Providing support on different phases of Translation projects</li><li>
Looking for corresponding linguists in the data base</li><li>
Negotiate with freelance translators and proofreaders</li><li>
Prepare job folders and files for translation</li><li>
Ensure deadlines are met with the linguists according to projects</li><li>
Preparing trackers, job folders and files for subsequent translations or media team tasks</li><li>
Issuing POs for vendors</li><li>
Potentially carry out linguistic/non-linguistic final eyes to ensure the final product meets clients&acute; needs</li></ul> 
Essential skills and experience required:<ul><li>
Excellent written and verbal English communication skills, other languages would be an asset</li><li>
Studies related to translation, linguistics or similar (knowledge of CAT tools is very desirable)</li><li>
Show strong organizational skills with ability to adhere to schedules and deadlines, prioritizing when needed to accomplish requests effectively and efficiently.</li><li>
Strong attention to detail, able to process vast amounts of information accurately.</li><li>
Strong interpersonal skills with a proactive, can-do attitude.</li><li>
Excellent problem solving and analytical skills</li></ul></div>

Internship in Translation Project Management

<div>Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys an integrity focused, fast-paced, entrepreneurial, innovative, vibrant environment? Then we'd like to hear from you!
TransPerfect&rsquo;s vision is to be the world's premier provider of global language and business solutions. We will accomplish this by applying our values, passion, dedication, and innovation to help our clients improve their businesses and achieve their goals on a global scale. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.
That&rsquo;s enough about us &ndash; what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path for career and personal development and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head under pressure and really owning your role, taking responsibility for your clients and their business success.
Position Summary: The main focus of the role is in developing new business relationships and bringing in new accounts focused on Enterprise Technology Sales.
Key position responsibilities:<ul><li>
Create effective approaches to drive new revenue and close new business</li><li>
Identify, qualify, develop, and close sales opportunities</li><li>
Develop an effective understanding of the capabilities, benefits, and competitive advantages of TransPerfect services</li><li>
Identify prospective leads; develop new client relationships via cold calling, internet research, networking events, trade shows and direct marketing</li><li>
Promote TransPerfect by educating clients on the company&rsquo;s various services</li><li>
Present TransPerfect solutions via one-on-one, group, online and in-person meetings</li><li>
Manage and control pricing and contractual issues by developing a thorough understanding of company procedures</li><li>
Provide customer support and manage client expectations</li><li>
Quote, manage and bill projects on a daily basis, coordinating with clients and production teams to ensure these run smoothly and profitably</li><li>
Communicate professionally at all levels of seniority</li></ul>
Essential skills required:<ul><li>
Commit to a high level of integrity and service</li><li>
Deliver quality work</li><li>
Service focused with a desire to exceed clients&rsquo; expectations</li><li>
Owning your performance and taking responsibility</li><li>
Multitask and work with a sense of urgency in a fast-paced environment</li><li>
Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect</li><li>
Work well in a team with people from a variety of different backgrounds and cultures</li><li>
Build and maintain strategic relationships with clients and co-workers</li><li>
Celebrate diversity and embrace new ideas and differing perspectives</li><li>
Be financially responsible and make sound financial decisions</li><li>
Take active measures to achieve results and solve problems</li></ul> 
Essential experience required:<ul><li>
10+ years Sales and Strategic Business Development experience</li></ul></div>

Director of Business Development - Technical Consultant

Join Perfect Fit and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Perfect Fit

ABOUT_COMPANY

Senior Service Desk Analyst

Internship in Translation Project Management

Director of Business Development - Technical Consultant