Qureos Mentor

Personal-Touch Home Care

<div>Training Site Liaison- Bilingual (Spanish)
Hauppauge, NY 
This is a full-time, in-person position based out of our Hauppauge, NY location.
Note: Training will be held out of our Long Island City (LIC) location for 2-3 weeks. Candidate must be able to commute to LIC for training.
Pay: $20.00-$21.00 per hour
About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.
Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:<ul><li>Employee Recognition Programs: We acknowledge and celebrate your contributions.</li><li>Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.</li><li>Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.</li><li>Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.</li><li>Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.</li><li>Mileage Reimbursement: We make sure you're compensated for your business travel.</li><li>Opportunities for Professional Growth and Development: Empowering you to thrive and grow.</li><li>Employee Assistance Program: Supporting the well-being of you and your family.</li><li>Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.</li></ul>
Job Summary: The Training Site Liaison is responsible for the functions and day to day needs of operating a remote training site.
**Bilingual in Spanish preferred.
Key Responsibilities:<ul><li>
Assists all persons that come into the site, applicants with questions and registering, existing employees with questions for any department, assist with Mobile App, Viventium, ID, etc.</li><li>
Manage, assist and translate with document/application completion, and collect necessary documents to facilitate employment and provide these documents to the Onboarding Department.</li><li>
Liaison between field employees and office employees for all departments in LIC.</li><li>
Assists in setting up physical classroom, preparing and providing. documentation required by instructor to conduct training, OBRA and/or Orientation classes.</li><li>
Maintains and distributes PPE as required.</li><li>
Maintains a stock of needed supplies/forms for office and provides to field employees as needed.</li><li>
Collects any compliance and other related documents and forwards them to the appropriate Department in LIC.</li><li>
Assists Nurse Instructor in signing in and out of students.</li><li>
Collects all completed classroom documentation and forwards to Field Human Resource Department.</li><li>
Call Handling and Customer Service.</li><li>
Assists with translations and document completion during classes/orientation, etc.</li><li>
Adhere to the Organization&rsquo;s documentation and care procedures and standards of personal and professional conduct.</li><li>
Cooperates with team supervisors and performs additional tasks as assigned.</li><li>
Perform other tasks as requested and necessary.</li></ul>
Skills and Abilities:<ul><li>
Exceptional customer service and professional demeanor.</li><li>
Excellent communication skills including active listening.</li><li>
Excellent attention to detail.</li><li>
Ability to handle a large volume of calls/In-person visits and prioritize follow up.</li><li>
Strong organizational and time management skills.</li><li>
Excellent interpersonal skills.</li><li>
Solid problem-solving and critical thinking skills.</li><li>
Ability to always maintain confidentiality and discretion.</li><li>
Ability to work both independently and as part of a team.</li><li>
Ability to see a task through its completion.</li><li>
Ability to learn new software.</li><li>
Ability to travel between locations as needed.</li></ul>
Qualifications:<ul><li>
At least 18 years of age.</li><li>
Minimum of high school education or a General Education Development certificate (GED).</li><li>
Proficiency in Microsoft Office Suite computer skills.</li><li>
Understanding of the Home Health Care field/ market a plus.</li><li>
Prior experience in a Call Center environment a plus.</li><li>
Bilingual-Spanish preferred.</li></ul>
Working Conditions:<ul><li>
This position operates in an office environment.</li><li>
Able to perceive and follow written instructions, verify, documents and log in information accurately.</li><li>
Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.</li><li>
Able to document information on software portal.</li><li>
Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.</li><li>
Able to remain sedentary for prolong periods of time.</li><li>
Able to lift up to 25 pounds at times.</li></ul> 
Pay: $20.00-$21.00 per hour
Job Type: Full-time 
We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We&rsquo;re more than just a company, we&rsquo;re a close-knit family dedicated to supporting each other&rsquo;s success and well-being. Apply now and join us in making a positive impact on the communities we serve.</div>

Training Site Liaison- Bilingual (Spanish)

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Personal-Touch Home Care

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Training Site Liaison- Bilingual (Spanish)