Qureos Mentor

Personify Health

<div>Overview:
<div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The Data Analyst TPA is a critical participant in helping Operations leadership effectively manage against critical Key Performance Indicators. Collaborating with many internal functions and using many disparate data sources, the Data Analyst brings clarity to how Personify Health is performing. This is done through development of reporting and dashboards, and analysis of the outputs to understand areas of underperformance and/or opportunities to improve. The role&rsquo;s focus will include forecasting key metrics such as revenue performance and productivity, as well as regression analysis on actual performance to assess how business activities impacted key metrics and ideas to improve performance in the future.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Understanding of key data sources within Personify Health with the ability to extract and merge this data using tools such as Excel, Power BI, or Micro strategies.</li><li>
Creation of reporting and dashboards to reflect KPIs and other data required of TPA Operations leadership to manage their functions.</li><li>
Assessment and analysis of reports and dashboards to better understand areas of opportunity and underperformance, highlighting these areas and/or making recommendations on improvement plans to leadership.</li><li>
Using knowledge of the Personify business and available data, proactively explore trends in various business performance metrics to determine business activity cause/effect on metrics.</li><li>
Develop miscellaneous reports on an ad hoc basis as directed by Operations leadership.</li></ul><div></div><p><i><br>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
Bachelor's degree in Data Analytics/Statistics/Information Science, or equivalent, in related discipline.</li><li>
1-3 years of professional work experience in finance, data analytics, operational reporting, or equivalent experience related to data analysis preferred.</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Strong knowledge of MS Office suite.</li><li>
Experience with or working knowledge of TPA (Third Party Administrator) business model including claims billing, processing, and reporting.</li><li>
Ability to create data models to forecast and assess outcomes of various business activities.</li><li>
Solid analytical and problem-solving skills with an emphasis on pattern recognition.</li><li>
Strong technical aptitude.</li><li>
Excellent interpersonal and writing skills.</li><li>
Required to work cross functionally with various teams throughout Personify Health.</li><li>
Ability to work independently as well as part of a team.</li><li>
A high level of professionalism and positive work behavior.</li></ul><div></div><p><i><br>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Operations Data Analyst

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The Training Manager, Operations Enablement is a strategic partner in developing and delivering impactful learning experiences for our Client Solutions and Client Success teams, especially focused on the Client Delivery and Value Added Reseller (VAR) teams. This role is responsible for building product knowledge, process expertise, and developing core competencies that enable team members to perform at their best. You will lead onboarding training, ongoing training, and professional skill development initiatives that align with business goals and foster a culture of continuous learning.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Product &amp; Solution Enablement: Deliver engaging, accurate, thorough and up-to-date training that builds deep understanding of Personify Health&rsquo;s products, features, and value propositions.</li><li>
Process Training &amp; Optimization: Translate complex workflows into accessible training content that supports operational excellence and efficiency.</li><li>
Competency-Based Development: Design and implement training aligned with role-specific competencies, including communication, project management, problem-solving, adaptability, and results orientation.</li><li>
New Hire Onboarding: Partner with the Onboarding Training Manager to lead and evolve the onboarding experience for Client Solutions and Client Success, ensuring new hires are equipped with the knowledge and tools to succeed. Develop and maintain role-specific knowledge for the Client Delivery team to complement universal and departmental onboarding learning.</li><li>
Cross-Functional Collaboration: Partner with subject matter experts, Product, Technical Documentation, Process Managers, Commercial Enablement, Product/Client Marketing and People teams to ensure training is accurate, relevant, and aligned with business priorities.</li><li>
Training Design &amp; Delivery: Create and facilitate multi-modal learning experiences (e.g., live sessions, e-learning, job aids) tailored to diverse learning styles and team needs.</li><li>
Measurement &amp; Continuous Improvement: Evaluate training effectiveness using feedback, performance data, and KPIs; iterate and improve programs accordingly.</li><li>
Knowledge Transfer: Ensure effective sharing of knowledge across teams using centralized resources, clear documentation, and scalable training methods.</li><li>
Change Enablement: Support teams through change by providing training and communication that promotes understanding, adoption, and sustained success.</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><br>
<div></div><ul><li>
Bachelor&rsquo;s degree or equivalent experience in instructional design, adult learning, or a related field.</li><li>
Certification in instructional design, coaching, or project or process management (e.g., Six Sigma) is a bonus.</li><li>
3+ years of experience in training, enablement, or learning &amp; development, preferably in SaaS or client-facing environments.</li><li>
Experience designing and delivering training programs using a variety of formats and tools.</li><li>
Strong facilitation, communication, and stakeholder management skills.</li><li>
Proficiency with Microsoft Office Suite, virtual collaboration tools, and LMS/Enablement platforms; Seismic is preferred.</li><li>
Familiarity with the health, wellness, or healthcare industry is a plus.</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Accountability: Takes ownership of training outcomes and continuously seeks opportunities to improve.</li><li>
Communication: Explains complex concepts clearly and tailors messaging to diverse audiences.</li><li>
Collaboration: Builds strong relationships across teams and fosters a culture of shared learning.</li><li>
Results Orientation: Aligns training initiatives with business goals and measures impact.</li><li>
Adaptability: Responds quickly to changing priorities and learner needs, ability to navigate a dynamic technological environment.</li><li>
Change Management: Supports smooth transitions during organizational or process changes.</li><li>
Problem Solving: Identifies learning gaps and implements effective, scalable solutions.</li><li>
Transfer of Knowledge: Creates accessible, centralized resources that support ongoing learnin</li></ul><div></div><p><i><br>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Training Manager, Operations Enablement

<div>Overview:
<div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The role of Member Services Representative is primarily responsible for providing attentive customer services to Personif Health's clients. This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Using top-notch interpersonal skills able understand customers&rsquo; inquiries or complaints and deal effectively with callers who may be frustrated or angry</li><li>
Handling incoming calls from members and clients regarding a variety of requests</li><li>
Demonstrate and maintain professional oral and written communication with customers, co-workers, and other PH staff</li><li>
Navigating multiple databases simultaneously for member research and resolution</li><li>
Answering questions about client and product design as well as Personify Health involvement with members&rsquo; overall wellbeing</li><li>
Assisting members with any technical issues related to website or products and escalate issues to as necessary</li><li>
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone</li><li>
Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections</li><li>
Identifying, researching, and resolving customer issues using PH databases</li><li>
Follow-up on customer inquiries not immediately resolved</li><li>
Accepting repetitive work tasks performed in a confined work area</li><li>
Consistently meeting established performance and quality standards</li><li>
Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members</li><li>
Learning and retain a thorough working knowledge of all existing and new products and services</li><li>
Discipline to work from home as business needs dictate.</li><li>
All other duties as assigned.</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
High school diploma or equivalent required</li><li>
Some University or Post-secondary Education preferred</li><li>
Must have at least one year customer service experience in a call center environment</li><li>
Familiar with cloud-based contact center software desirable</li><li>
Excellent written and verbal communication skills</li><li>
Strong personal computer usage and Internet proficiency skills</li><li>
Ability to type 30 wpm minimum with accuracy</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Flexible with scheduling as business needs dictate</li><li>
Ability to listen attentively and to use information provided to assist members specific needs</li><li>
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment</li><li>
Strong customer service, analytical and decision-making skills</li><li>
Must be able to learn quickly in a fast-paced environment</li><li>
Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness</li><li>
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>
Ability to learn and navigate new software quickly</li></ul><p><i>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Member Services Representative

<div>Overview:
<div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
Perform clerical/administrative duties in the utilization management division.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Respond and route all incoming customer requests</li><li>
Provide accurate information to internal and external customers regarding pre-certification process, including gathering demographic, non-clinical, and/or provider data for pre-certification via phone, fax, inter/intranet, and various computer software programs</li><li>
Review service requests and manage the requests as efficiently as possible involving the appropriate department as needed</li><li>
Perform data entry and maintain complete documentation of case information; assist in document maintenance or revisions; compile monthly reports; maintain logs and files</li><li>
Be able to meet productivity, quality and turnaround time requirements on a daily, weekly and monthly basis</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><br>
<div></div><ul><li>
Prior experience in customer service and/or medical background</li><li>
Prior insurance and/or claims background</li><li>
Prior experience in a medical front office or hospital patient intake, medical claims processing, or an equivalent combination of education and experience</li><li>
Associate degree preferred in business, management, or related field</li><li><div>
Strong written and verbal communication skills</div></li><li><div>
Ability to manage high volumes of customer service requests</div></li><li><div>
Proficient in Microsoft Excel, Word and Outlook
</div></li><li><div>Ability to organize, prioritize, and multitask in a fast-paced/deadline driven environment</div></li><li><div>
Demonstrate ability to work independently with excellent judgment</div></li><li><div>
Accurate data entry skills
</div></li><li><div>Ability to maintain regular, punctual attendance.</div></li></ul><p></p><p><i><br>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Intake Specialist

<div>Overview:
<div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><div></div><div><br>
Reporting to the Manager of Project Management, the Project Manager will manage a variety of IT and Security projects to meet the needs of the organization and align with strategic goals. Core responsibilities include applying project management principles, practices, and techniques to lead and control project schedule, scope, quality, cost, and performance risks independently for multiple complex projects. Candidates applying for this position should have experience managing business-driven projects.</div><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><br>
<div></div><ul><li>
Oversee all phases of managing projects, including project intake, project kick-off, project plan, scheduling project meetings, keeping leadership informed on project status, and identifying and mitigating risks and blockers to meet due dates</li><li>
Work with stakeholders and business owners to create clarity and alignment around business objectives through the development of project scope and requirements</li><li>
Collaborate with the technical project team to identify key project milestones and create a plan to achieve them by the desired due date</li><li>
Develop project management documents such as project plans, schedules, budgets, RACI charts, and logs (e.g., risks, issues, actions, decisions, communication plans, change requests, and lessons learned)</li><li>
Facilitate project communication between end users, the technical project team, and stakeholders as needed; maintain ongoing knowledge of project status and bring awareness to any potential delays, risks, or concerns that may affect project outcomes</li><li>
Conduct regular status meetings with project stakeholders, keeping stakeholder needs and requirements continuously in view</li><li>
Prepare executive-facing status reports and presentations in collaboration with technical team members</li><li>
Other duties as assigned</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
Bachelor&rsquo;s degree in a business-related discipline, or equivalent experience. Years of experience can be substituted for degree field.</li><li>
3+ years of project management experience, managing diverse teams and complex projects</li><li>
Experience working in project initiation in a large technology/digital environment</li><li>
Strategic thinker that can connect business outcomes to technology solutions; strong collaborator, analytical, problem-solving and decision-making skills</li><li>
Exceptional communication skills and the ability to communicate at all levels of the organization</li><li>
Strong situational analysis and decision-making abilities</li><li>
Strong organizational and time management skills</li><li>
Understanding of value-driven outcomes and metrics</li><li>
Experience working in a team-oriented, collaborative environment</li><li>
Expert proficiency in office productivity software and tools (MS Word, Excel, PowerPoint)</li><li>
Experience with Asana a plus</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Project Management Professional&trade; (PMP &reg;) preferred</li></ul><p><i>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

IT Project Manager