Qureos Mentor

Personify Health

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<h3 class="jobSectionHeader"><b>Ready to Be the First Point of Excellence in Our Utilization Management Process?</b></h3><div>
We're seeking a detail-oriented professional who understands that exceptional customer service sets the foundation for quality healthcare management. As our Intake Specialist, you'll handle customer requests with precision while gathering critical information that supports our utilization management decision-making process.</div><div></div><div><b><br>
What makes this role different</b></div><div></div><div><br>
&#10003; <b>First impression impact:</b> Serve as initial point of contact, setting tone for positive customer experience throughout the process</div><div>
&#10003; <b>Process expertise:</b> Master pre-certification processes while providing accurate information to internal and external customers</div><div>
&#10003; <b>Data integrity:</b> Ensure complete documentation and data accuracy that supports downstream decision-making</div><div>
&#10003; <b>High-volume excellence:</b> Meet productivity and quality standards while maintaining attention to detail in fast-paced environment</div><div></div><h3 class="jobSectionHeader"><b><br>
What You'll Actually Do</b></h3><div><b>
Manage customer interactions:</b> Respond to and route all incoming customer requests while providing accurate information about pre-certification processes via phone, fax, and various systems.</div><div></div><div><b><br>
Gather critical information:</b> Collect demographic, non-clinical, and provider data for pre-certification using multiple computer software programs and communication channels.</div><div></div><div><b><br>
Review and route requests:</b> Analyze service requests and manage them efficiently, involving appropriate departments as needed for optimal resolution.</div><div></div><div><b><br>
Maintain documentation:</b> Perform comprehensive data entry, maintain complete case information, assist in document maintenance, compile monthly reports, and manage logs and files.</div><div></div><div><b><br>
Meet performance standards:</b> Achieve productivity, quality, and turnaround time requirements on daily, weekly, and monthly basis while supporting team excellence.</div>
Qualifications:
<h3 class="jobSectionHeader"><b>What You Bring to Our Mission</b></h3><div><b>
The service foundation:</b></div><ul><li>
Prior experience in customer service and/or medical background</li><li>
Prior insurance and/or claims background preferred</li><li>
Associate degree preferred in business, management, or related field</li><li>
Experience in medical front office, hospital patient intake, or medical claims processing</li></ul><div><b>
The technical expertise:</b></div><ul><li>
Strong written and verbal communication skills</li><li>
Proficiency in Microsoft Excel, Word, and Outlook</li><li>
Accurate data entry skills with attention to detail</li><li>
Ability to organize, prioritize, and multitask in fast-paced environment</li></ul><div><b>
The professional qualities:</b></div><ul><li>
Ability to manage high volumes of customer service requests</li><li>
Demonstrate ability to work independently with excellent judgment</li><li>
Capability to maintain regular, punctual attendance</li><li>
Strong commitment to accuracy and quality in all interactions</li></ul><div><b>
Ready to create a healthier world?</b> We're ready for you.</div><p></p><p><i><br>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Intake Specialist

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The role of Member Services Representative is primarily responsible for providing attentive customer services to Personif Health's clients. This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Using top-notch interpersonal skills able understand customers&rsquo; inquiries or complaints and deal effectively with callers who may be frustrated or angry</li><li>
Handling incoming calls from members and clients regarding a variety of requests</li><li>
Demonstrate and maintain professional oral and written communication with customers, co-workers, and other Virgin staff</li><li>
Navigating multiple databases simultaneously for member research and resolution</li><li>
Answering questions about client and product design as well as Virgin&rsquo;s involvement with members&rsquo; overall wellbeing</li><li>
Assisting members with any technical issues related to website or products and escalate issues to as necessary</li><li>
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone</li><li>
Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections</li><li>
Identifying, researching, and resolving customer issues using Virgin databases</li><li>
Follow-up on customer inquiries not immediately resolved</li><li>
Accepting repetitive work tasks performed in a confined work area</li><li>
Consistently meeting established performance and quality standards</li><li>
Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members</li><li>
Learning and retain a thorough working knowledge of all existing and new products and services</li><li>
Discipline to work from home as business needs dictate.</li><li>
All other duties as assigned.</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
High school diploma or equivalent required</li><li>
Some University or Post-secondary Education preferred</li><li>
Must have at least one year customer service experience in a call center environment</li><li>
Familiar with cloud-based contact center software desirable</li><li>
Excellent written and verbal communication skills</li><li>
Strong personal computer usage and Internet proficiency skills</li><li>
Ability to type 30 wpm minimum with accuracy</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Flexible with scheduling as business needs dictate</li><li>
Ability to listen attentively and to use information provided to assist members specific needs</li><li>
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment</li><li>
Strong customer service, analytical and decision-making skills</li><li>
Must be able to learn quickly in a fast-paced environment</li><li>
Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness</li><li>
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li><li>
Ability to learn and navigate new software quickly</li></ul><p><i>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Member Services Representative

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)</li><li>
Help clients to match program needs with operationally efficient delivery options</li><li>
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients</li><li>
Deliver agreed reporting from internal tools</li><li>
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
</li><li>Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team</li><li>
Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.</li><li>
Aligning client requests with best practices informed by a thorough understanding of the Personify Health platform.</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
Bachelor&rsquo;s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
</li><li>1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
</li><li>Previous experience in SaaS, or health / wellness and/or health care industry (preferred)</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Ability to manage multiple tasks with varied dependencies and timelines
</li><li>Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude</li><li>
Able to navigate change and support clients in change management</li><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms</li><li>
Ability to navigate a dynamic technological environment</li><li>
Required to work cross functionally with co-workers
</li><li>Outstanding interpersonal skills, including strong communication skills, both verbal and written.</li><li>
Creative approach to problem-solving</li><li>
Solid analytical skills</li></ul><p><i><br>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Client Delivery Specialist

Join Personify Health and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Personify Health

ABOUT_COMPANY

Intake Specialist

Member Services Representative

Client Delivery Specialist