Abrar Admin

Phoebe Physician Group

<div>Job Number:
33990
Location:
Phoebe North Campus
Street Address:
2000 Palmyra Rd
City, State:
Albany, Georgia
Zip Code:
31701
Department:
PPG CBO
Shift:
Job Type:
Full time
Posted Date:
2026-04-28
Job Description Summary:
Processes and monitors billing and follow up of claims submitted for payment to insurance payors, governmental payors and state agencies.
Description:
Qualifications 
High School Diploma or GED (Required) 
 
Work Experience 
2 - 3 years a structured business environment (Required) 
2 - 3 years hospital, Physician office or insurance environment (Preferred) 
 
Licenses and Certifications 
Required Certifications/Licensures: 
CPAR certification or must be obtained within two years of employment 
 
Essential Functions 
ATTENTION TO BILLING DETAIL - PATIENT ACCOUNT REP: 
Prepares billing and follow ups on claims in a timely manner. 
Performs accurate and timely billing and account reviews ensuring that accurate information has been reviewed before sending to applicable payors or state agencies. 
Conducts account review ensuring accurate billing information, enters and revises information as needed prior to claim being submitted. 
Prepares adjustment bills, rebills, reprints claims and/or other source documents. 
Processes failed claims in biller work file according to carrier specific requirements. 
Coordinates with concurrent review precert nurse and/or admitting staff on precertification requirements. 
Prepares daily productivity reports. 
 
CUSTOMER SERVICE - PATIENT CLAIM ISSUES: 
Serves as liaison between patient, employer, and carrier in resolving claim issues. 
Communicates with patient, employer and carrier regarding claim status. 
Processes patient inquiry requests within 24 hours. 
Assists with Customer Service coverage duties as need arises. 
 
KNOWLEDGE OF BUSINESS OFFICE DEPARTMENT GUIDELINES AND PROGRAMS: 
Demonstrates knowledge of ever changing payer guidelines and regulations, programs and machines used. 
Demonstrates mastery of computer programs and office machines used. Strong Performance includes mastery of the following skills, tasks and behaviors. 
Creates and maintains via account notes, all correspondence, whether written or verbal, including discussion with carriers, patients or guarantors. Scans correspondence into the ChartMaxx system. 
Submits Medicare Credit Balance Report quarterly, necessary to ensure that Phoebe Putney Memorial Hospital remains compliant with CMS rules and regulation. 
Attends seminars and education relating to Medicare, Medicaid and Commercial. 
Attends and participates in hospital and departmental staff meetings. 
 
DOCUMENTATION: 
Documents and submits required information and data in a timely fashion. 
Clearly and accurately documents designated processes, policies, products, service offerings, etc. 
Ensures that documentation is tailored to expected readers / users. 
Uses correct terminology. 
Conforms to required style and format. 
 
Additional Duties 
Adheres to the hospital and departmental attendance and punctuality guidelines. 
Performs all job responsibilities in alignment with the core values, mission and vision of the organization. 
Performs other duties as required and completes all job functions as per departmental policies and procedures. 
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs). 
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. 
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. 
 
For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. 
Wears protective clothing and equipment as appropriate.</div>

Patient Account Representative

<div>Job Number:
33704
Location:
Phoebe Putney Memorial Hospital
Street Address:
417 W 3rd Ave
City, State:
Albany, Georgia
Zip Code:
31701
Department:
PPG TOWER II-ADMIN
Shift:
Days
Job Type:
Full time
Posted Date:
2026-03-11
Job Description Summary:
Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics.
Description:
Qualifications High School Diploma or GED (Required) Work Experience 1 year of medical office experience is required (Preferred) 1 year experience with CPT and ICD-9 insurance coding (Preferred) 1 year of customer service experience (Required) Licenses and Certifications No Certifications are Required or Preferred Essential Functions PATIENT FLOW AND DATA COLLECTION: Maintain patient flow and collect necessary data. Manages patient flow to ensure that the patient is seen quickly and all information is available for treatment. Create patient medical record folder for new patients and prepare medical record for use during physician visit. Collects data as assigned such as vital signs, height, weight, etc. Medical record management through established filing system. Document management including, but not limited to transcription, incoming mail, diagnostic reports, copy requests, etc., to ensure data is available as needed to provide patient care. Inquires of established patients if all information currently in the database is correct. Takes appropriate actions to ensure patient is informed of scheduled appointment. Collects data as assigned such as vital signs, height, weight, etc. which applies to specific departments COORDINATE PATIENT PAYMENTS: Collect, post and investigate patient payments in accordance with contractual agreements and financial obligation of the patient. Informs or purses patient's co-pays and other patient responsibilities at the date of service Operates the computer to enter patient's charges at time of completed services in a manner that will ensure accurate patient and insurance billing. Accurately deposits or posts all payments to appropriate cost center accounts in agreement with the explanation of benefits per departmental specifics Performs all necessary actions to ensure all respective insurance information is obtained and documented appropriately. Accurately monitors or files all secondary insurance, workers compensation insurance and corporate services insurance claims in a timely manner. Performs a methodical review of explanation of benefits and follows all denials and delinquent pending claims. Investigates all patient billing inquiries. BUSINESS OFFICE FUNCTIONS: Perform all business office functions for the medical clinic. Screens and refers all incoming calls and visits to ensure that accurate and timely communications are facilitated and that the Center is always presented in a positive manner. Inquires into the physician's orders for next visit and schedules the patient's next appointment. Attach all transcription notes to the medical record and files all charts in a timely and appropriate manner. Enters into the database, all information received from the change of address forms received from the post office, in a timely manner. Assists in stocking, care and maintenance of department equipment and supplies. Use proper procedures to inform management of defective office equipment. Document all maintenance and repair to office equipment. Responsible for preparing financial reports for respective area. Takes meeting minutes in accordance with department and hospital guidelines DOCUMENTATION: Documents and submits required information and data in a timely fashion. Clearly and accurately documents designated processes, policies, products, service offerings, etc. Ensures that documentation is tailored to expected readers / users. Uses correct terminology. Conforms to required style and format. Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values, mission and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. Wears protective clothing and equipment as appropriate.</div>

Medical Center Rep

Join Phoebe Physician Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Phoebe Physician Group

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Patient Account Representative

Medical Center Rep