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Phoenix Group Home

TITLE: Case Manager, Behavioral Health
 
RESPONSIBLE TO: Regional Leadership
 
WORK AREA: Outpatient sites and Community
 
SUMMARY: The Case Managers primary role, under the direction of Regional Leadership and the
 
Case Manager Supervisor, is to provide support and coordinating services based on client needs and
 
treatment plans. The case manager will actively engage in a professional, collaborative process to
 
support our clients' mental and physical health needs. As a Case Manager, you will assess, plan,
 
implement, coordinate, monitor, advocate, and evaluate the options and services required to promote
 
health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to
 
quality care standards.
 
In this role, you will work closely with other care team members to plan, link, advocate, coordinate,
 
and monitor client care. This collaboration will help clients access a wide range of resources,
 
including but not limited to health services, financial assistance, housing, employment, education,
 
and social services. The Case Manager is also responsible for successfully managing their caseload
 
and communicating with the treatment team as it relates to Case Management across various
 
disciplines.
 
BLOODBORNE PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure are
 
not included in this position’s duties as the job requires therapeutic counseling only.
 
DUTIES AND RESPONSIBILITIES
 
Day-To-Day Responsibilities
 
<ul>
<li>Act as a liaison between the therapist, other care team members, client, and client's family</li>
</ul>
to coordinate the best care.
 
<ul>
<li>Arrange family visits, coordinate transportation, and ensure clients' needs are met.</li>
<li>Maintain clear and ongoing communication between the family, referral source, and Path</li>
</ul>
Behavioral Healthcare.
 
<ul>
<li>Attend court hearings as appropriate.</li>
<li>Ensure documentation and billing adhere to policy, Path Behavioral Healthcare standards of</li>
</ul>
practice, and all applicable compliance standards within the EHR system.
 
<ul>
<li>Maintain compliance with chart/documentation audit criteria, billing reviews, and Phase</li>
</ul>
System of Care requirements.
 
<ul>
<li>Attend supervisory and team meetings; present accurate case management reports reflecting</li>
</ul>
services provided and clients' responses to treatment.
 
<ul>
<li>Facilitate individual and group meetings as assigned.</li>
<li>Serve on agency quality assurance or other committees as assigned.</li>
<li>Facilitate the further development of daily living skills if identified by the client and/or</li>
</ul>
parent or guardian.
 
<ul>
<li>Address and resolve client/guardian concerns in a timely manner.</li>
<li>Oversee the implementation of the individual plan of service, supporting the client's</li>
</ul>
aspirations, goals, and desires for optimizing independence, promoting recovery, and
 
developing and maintaining natural support systems.
 
<ul>
<li>Ensure ongoing client participation in discussions of their plans, goals, and status.</li>
<li>Identify and address gaps in service, as well as monitor under and over-utilization of</li>
</ul>
authorized services.
 
<ul>
<li>Identify and assist in business development/referral source communication and collaboration</li>
</ul>
efforts.
 
<ul>
<li>Coordinate and assist the client in crisis intervention and discharge planning, including</li>
</ul>
community support systems following hospitalization.
 
<ul>
<li>Maintain an organized practice and schedule, be at work on time and ready to work, and</li>
</ul>
leave work at the completion of client care responsibilities.
 
<ul>
<li>Reduce client rescheduling by informing the appropriate person of time off work.</li>
<li>Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and</li>
</ul>
coding guidelines, and company policy.
 
<ul>
<li>Maintain a demeanor of positive professionalism and serve as a model for others to</li>
</ul>
exemplify the mission and vision of Path Behavioral Healthcare.
 
Coordination of the Individual Support Plan (ISP)
 
<ul>
<li>Services identified in the ISP.</li>
<li>Assistance with accessing natural support systems in the community.</li>
<li>Coordination with formal community services and systems.</li>
<li>System monitoring.</li>
<li>Coordination and assistance in crisis management and stabilization.</li>
<li>Client advocacy and outreach.</li>
<li>Seek education and training specific to client care; provide client education.</li>
<li>Mental health interventions addressing symptoms, behaviors, thought processes, etc., to help</li>
</ul>
clients eliminate barriers to seeking or maintaining education and employment.
 
<ul>
<li>Activities that increase the client's capacity to positively impact their environment.</li>
<li>Assume additional duties as assigned by the Case Manager Supervisor or Regional</li>
</ul>
Leadership.
 
QUALIFICATIONS
 
Education: Candidate must have a High School Diploma or GED. Bachelor’s degree is preferred.
 
Experience: Candidates must have a minimum of 3 years of case management experience.
 
Physical Effort: This position requires the ability to work under stressful conditions and to work
 
irregular hours.
 
Communication Skills: Candidates must possess excellent verbal and written communication skills
 
in order to communicate professionally via telephone and in writing. Strong grammar and writing
 
skills are crucial for clear and concise communication with clients, colleagues, and other healthcare
 
professionals.
 
Interpersonal Skills: The successful candidate must demonstrate the ability to interact and assist in
 
a friendly, compassionate, and professional manner with colleagues, providers, clients, and their
 
families, as they represent both themselves and Path Behavioral Healthcare.
 
Essential Technical/Motor Skills: Candidates must achieve competency in the Electronic Health
 
Record (EHR) program, telemedicine services, and any additional software programs utilized by the
 
company, ensuring efficient access and updating of client information. The role requires fine
 
dexterity, adept handling, and proficient gripping abilities to perform various tasks.
 
Background: The candidate must pass all federal and state background checks, including a clean
 
Motor Vehicle Record. Educational and work history will be confirmed in compliance with
 
company policies.

Case Manager

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Case Manager

Case Manager