Qureos Mentor

Photon

<div><div>Greetings Everyone
</div><div><p><b>Who are we?
</b></p><div><p>For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o .
</p></div></div><p><b>What will you do? </b><b>What are we looking for?
</b></p><div><p>Role Summary:
<br>
We are seeking a hands-on Technical Project Manager capable of operating in a fast-paced enterprise environment. The ideal candidate will manage delivery execution, engage in enterprise-level discussions, and drive reporting, analytics, and workflow coordination.<br>
</p><p><br>
Key Responsibilities:
</p><ul><li>Drive day-to-day project execution and coordination across teams.
</li><li>Maintain project tracking, KPIs, dashboards, and delivery reports.
</li><li>Facilitate enterprise-level discussions with cross-functional stakeholders.
</li><li>Manage tasks, dependencies, and sprint workflows using Jira and Rally.
</li><li>Support analytics and reporting using Excel and Power BI.
</li>Collaborate with leadership on planning, tracking, and delivery governance.<br>
<li>
</li></ul><p><br>
Required Skills:
</p><ul><li>Hands-on experience with Jira.
</li><li>Hands-on experience with Rally.
</li><li>Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, data analysis).
</li><li>Working knowledge of Power BI for dashboards and reporting.
</li><li>Ability to engage in enterprise-level communication and decision-making.
</li>Strong coordination and problem-solving skills.<br>
<li>
</li></ul><p><br>
Experience &amp; Work Requirements:
</p><ul><li>5&ndash;7 years of relevant Project/Program Management experience.
</li><li>Ability to work independently and ramp up quickly.
</li><li>Experience working in large enterprise environments (preferred).
</li><li>Healthcare domain experience is a plus but not mandatory.
</li></ul><p>Location:
</p><ul><li>New York, Texas, Chicago &ndash; In person
</li></ul><p><b>Compensation, Benefits and Duration
</b></p><p>Minimum Compensation: USD 34,000
<br>
Maximum Compensation: USD 119,000
<br>
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
<br>
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
<br>
This position is available for independent contractors
<br>
No applications will be considered if received more than 120 days after the date of this post</p></div></div>

Technical Program Manager - TX

<div><div><div><div><p>Senior Engineer in Production Management<br>
</p></div><p></p><div><p>The Senior Engineer in Production Management, will be responsible for the development and overall implementation of software in a complex, critical and large cross-departmental and multi-disciplinary area.
</p></div><div><p>The role is part of a multi-year transformation journey that will require a successful candidate to establish best practices, motivate and promote a cultural shift that will ensure a successful adoption of Engineering Principles and Practices within Production Management.
</p></div><div><p>The role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Accountable for delivery of a full range of end-to-end projects.
</p></div><div><p>Excellent communication skills required to negotiate internally.
 </p></div><div><p>Involved in short- to medium-term planning of actions and resources for own area.<br>
</p></div><p></p><div><p><b>Responsibilities:
</b></p></div><div><ul><li>Demonstrates an in-depth understanding of Software Development Lifecycle and how it integrates within the overall technology landscape to deliver scalable, reliable and resilient applications.
</li></ul></div><div><ul><li>Ability to operate in a global environment with on-/near-/off-shore matrix reporting structures.
</li></ul></div><div><ul><li>Operates into a highly regulated environment that requires in-depth understanding of the regulatory requirements and the industry implications for our technologies.
</li></ul></div><div><ul><li>Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
</li></ul></div><div><ul><li>Drives Continuous Delivery and Automation efforts across the supported applications by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
</li></ul></div><div><ul><li>Fosters a culture that promotes transparency and innovation for increased team productivity.
</li></ul></div><div><ul><li>Coaching members of the team and outside the immediate reporting line about the best practices and recognises anti-patterns that are quickly addressed.
</li></ul></div><div><ul><li>Implements the Agile Framework through one of its implementations like SCRUM or Kanban and ensures it integrates with overall organisation processes.
</li></ul></div><div>Avidly communicates progress and project status across the organisation and ensures that stakeholders are managed appropriately throughout the execution period.<br>
<ul><li>
</li></ul></div></div><p></p><div><div><p><b>Qualifications:
</b></p></div><div><ul><li>Relevant experience in a critical software development role with high business impact, ability to understand how software delivers business value
</li></ul></div><div><ul><li>Excellent engineering skills and senior architecture
</li></ul></div><div><ul><li>Excellent working knowledge of key computer science concepts (networking, operating systems, virtualisation, containerisation, etc.)
</li></ul></div><div><ul><li>Polyglot full-stack developer mentality and ability to pick up new languages and skills
</li></ul></div><div><ul><li>Excellent understanding of Software Engineering concepts like Software Development Life Cycle and GitOps
</li></ul></div><div><ul><li>Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application and database stacks
</li></ul></div><div><ul><li>Operational experience of deploying and running services at scale on top of Docker/Kubernetes stack and a service mesh, like Istio, is highly desirable
</li></ul></div><div><ul><li>Operational experience with orchestration tools for CI/CD and Infrastructure-as-Code tooling (Terraform, Cloud Formation, etc.) is a highly desirable
</li></ul></div><div><ul><li>Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban)
</li></ul></div><div><ul><li>Operational experience of using middleware technologies (MQ, Apache Kafka, etc.) to run services at scale is desirable
</li></ul></div><div><ul><li>Strong experience with end-to-end observability stacks (Datadog, AppDynamics, Dynatrace, etc.) is desirable
</li></ul></div><div><ul><li>Degree in computer science/mathematics/physics or related technical subject is desirable
</li></ul></div><div><ul><li>Experience of senior stakeholder management
</li></ul></div><div>Consistently demonstrates clear and concise written and verbal communication skills<br>
<ul><li>
</li></ul></div><p></p><div><p><b>Role Skills Matrix:<br>
</b></p></div></div><div></div><div><div><div><div><div><div><div><div><p><b>Skill<br>
</b></p></div></div></div><div><div><div><p><b>Rating*<br>
</b></p></div></div></div></div><br>
<div><div><div><div><p>Containerisation<br>
</p></div></div></div><div><div><div><p>4<br>
</p></div></div></div></div><br>
<div><div><div><div><p>Kubernetes<br>
</p></div></div></div><div><div><div><p>4<br>
</p></div></div></div></div><br>
<div><div><div><div><p>GitOps<br>
</p></div></div></div><div><div><div><p>4<br>
</p></div></div></div></div><br>
<div><div><div><div><p>Infrastructure as Code<br>
</p></div></div></div><div><div><div><p>3<br>
</p></div></div></div></div><br>
<div><div><div><div><p>Configuration Management<br>
</p></div></div></div><div><div><div><p>3<br>
</p></div></div></div></div><br>
<div><div><div><div><p>Observability (tools and implementation)<br>
</p></div></div></div><div><div><div><p>3<br>
</p></div></div></div></div><br>
<div><div><div><div><p>Middleware configuration<br>
</p></div></div></div><div><div><div><p>2<br>
</p></div></div></div></div><br>
<div><div><div><div><p>High Availability Systems<br>
</p></div></div></div><div><div><div><p>4<br>
</p></div></div></div></div><br>
<div><div><div><div><p>Hyperscale Systems<br>
</p></div></div></div><div><div><div><p>3<br>
</p></div></div></div></div><br>
<div><div><div><div><p>Programming (Java, Python or equivalent)<br>
</p></div></div></div><div><div><div><p>4<br>
</p></div></div></div></div><br>
</div></div></div></div><p></p><div><ul><li>Ratings are 1-5, with 1 being the lowest and 5 being the highest. To interpret the numbers, use the following scale:
</li></ul></div><div><p>1 = Junior contributor, understands key concepts and can operate with close supervision
</p></div><div><p>2 = Proficient contributor, fully grasps the key concepts, but no production experience
</p></div><div><p>3 = Independent contributor, understands technology well and has delivered production systems
</p></div><div><p>4 = Senior Independent contributor, operates the technology on the cutting edge and can implement use cases with limited community support
</p></div><div><p>5 = Lead industry contributor, operates the technology on the bleeding edge and can commit changes to the technology's roadmap
</p></div><p><b>Compensation, Benefits and Duration
</b></p><p>Minimum Compensation: USD 40,000
<br>
Maximum Compensation: USD 141,000
<br>
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
<br>
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
<br>
This position is not available for independent contractors
<br>
No applications will be considered if received more than 120 days after the date of this post</p></div></div>

Sr Full Stack Engineer - Jersey City

<div><div><p><b>Data Analyst:<br>
</b></p><p></p><p>Key Responsibilities Data Documentation &amp; Data Dictionary
</p><ul><li>Develop and maintain a comprehensive data dictionary documenting data elements, definitions, formats, and business rules.
</li><li>Ensure consistent metadata standards and naming conventions across datasets.
</li><li>Document data lineage and relationships between datasets.
</li></ul><p>Data Modeling
</p><ul><li>Assist in designing and maintaining logical and physical data models.
</li><li>Define entity relationships, attributes, and constraints.
</li><li>Work with data engineering teams to ensure models align with business requirements and analytics needs.
</li></ul><p>Attribute-to-Document Mapping
</p><ul><li>Map data attributes to source documents, datasets, and system fields.
</li><li>Maintain traceability between data sources, business documents, and reporting systems.
</li><li>Ensure proper documentation of data transformations and mappings.
</li></ul><p>Data Quality &amp; Governance
</p><ul><li>Validate and monitor data quality and integrity across systems.
</li><li>Identify inconsistencies and support remediation efforts.
</li><li>Support data governance and compliance initiatives.
</li></ul><p>Reporting &amp; Analytics Support
</p><ul><li>Support analysts and business users by ensuring data clarity and accessibility.
</li><li>Collaborate with BI teams to define data requirements for reporting and dashboards.
</li><li>Experience with Tableau dashboards.
</li></ul><p><b>Compensation, Benefits and Duration
</b></p><p>Minimum Compensation: USD 41,000
<br>
Maximum Compensation: USD 145,000
<br>
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
<br>
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
<br>
This position is not available for independent contractors
<br>
No applications will be considered if received more than 120 days after the date of this post</p></div></div>

Sr Data Analyst - New York

<div><div><p><b>Business Analyst Sr.:
</b></p><ul><li>Perform business analysis for US Banking Enterprise Fraud Detection platform and facilitate on Data issues and Data defects reported by understanding requirements of business users.
</li><li>Drive business analysis and technical project management for fraud detection systems, primarily Actimize IFM
</li><li>Translate business needs into actionable user stories, epics, and functional specifications.
</li><li>Develop and implement comprehensive reporting and dashboard for US Banking Regulatory requirements, after planning with detailed approach, strategy, levels, types, pre-requisites, risks, data requirements and acceptance criteria.
</li><li>Design data-pipeline procedures and processes to prepare data required for the reports and dashboard for regulatory systems.
</li><li>Develop reports using Data Models and build repositories to deliver enterprise reports, scorecards, dashboards, and ad-hoc analysis in-order to provide rich end-user experience.
</li><li>Establish partnership with business owners to identify data visualization needs for the business and evangelize existing solutions or develop new solutions as appropriate.
</li><li>Organize data and synthesize information into actionable insights to support decision making by business stakeholders.
</li><li>Provide status of development and support activities to project stakeholders.
</li><li>Education: Bachelor's or equivalent degree in Computer Science, Engineering, Information Technology, or a related field, accompanied by seven years of progressive work experience. Alternatively, candidates with a master's degree in the same disciplines and four years of experience will be considered
</li></ul><p><b>Compensation, Benefits and Duration
</b></p><p>Minimum Compensation: USD 39,000
<br>
Maximum Compensation: USD 137,000
<br>
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
<br>
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
<br>
This position is not available for independent contractors
<br>
No applications will be considered if received more than 120 days after the date of this post</p></div></div>

Sr Business Analyst - Irving,TX

<div><p>Key Responsibilities
</p><ul><li>Act as a Business Systems Analyst for IVR applications supporting collections.
</li><li>Work extensively with NICE CXone (Studio, IVR flows, reporting, and integrations).
</li><li>Gather, analyze, and document business and functional requirements for IVR enhancements and new features.
</li><li>Collaborate with business stakeholders, product owners, and technical teams to translate requirements into testable solutions.
</li><li>Create and execute test plans, test cases, and test scripts for IVR call flows and integrations.
</li><li>Perform functional, regression, integration, and UAT testing for IVR systems.
</li><li>Validate IVR call flows, prompts, routing, self-service options, and error handling.
</li><li>Support testing related to collections use cases such as payment processing, account authentication, delinquency routing, and call deflection.
</li><li>Identify, document, and track defects through resolution.
</li><li>Ensure compliance with business rules, regulatory requirements, and quality standards.
</li>Participate in release planning, deployments, and post-production validation.<br>
<li>
</li></ul><p></p><p>Required Qualifications
</p><ul><li>5+ years of experience as an IVR BSA, IVR Tester, or similar role.
</li><li>Hands-on experience with NICE CXone (required).
</li><li>Strong experience working in collections or financial services contact centers.
</li><li>Solid understanding of IVR technologies, call flows, CTI, and telephony systems.
</li><li>Experience with test management and defect tracking tools (e.g., JIRA, ALM, Azure DevOps).
</li><li>Strong analytical, documentation, and communication skills.
</li>Experience with UAT coordination and business stakeholder engagement.<br>
<li>
</li></ul><p></p><p>Preferred Qualifications
</p><ul><li>Knowledge of APIs and IVR integrations with backend systems.
</li><li>Experience in Agile/Scrum environments.
</li><li>NICE CXone Studio or related certifications.
</li></ul><p><b>Compensation, Benefits and Duration
</b></p><p>Minimum Compensation: USD 42,000
<br>
Maximum Compensation: USD 147,000
<br>
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
<br>
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
<br>
This position is available for independent contractors
<br>
No applications will be considered if received more than 120 days after the date of this post</p></div>

NICE CXone Business Systems Analyst - Plano, TX

<div><p>We are seeking a strategic and results-oriented <b>Technical Project Manager </b>to oversee the end-to-end delivery of complex software initiatives. You will be the bridge between high-level business strategy and technical execution, ensuring that projects are delivered on time, within scope, and at the highest quality standards.
</p><p>The ideal candidate possesses a deep understanding of the Software Development Life Cycle (SDLC) and can confidently lead engineering teams through technical hurdles while managing stakeholder expectations.
</p><p>Key Responsibilities
</p><ul><li><b>Project Lifecycle Management: </b>Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
</li><li><b>Agile Leadership: </b>Lead Scrum ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives) and maintain a healthy, prioritized backlog.
</li><li><b>Technical Roadmap &amp; Strategy: </b>Translate complex technical requirements into actionable project plans and milestones.
</li><li><b>Risk Mitigation: </b>Proactively identify technical risks and bottlenecks; develop contingency plans to keep projects on track.
</li><li><b>Resource Orchestration: </b>Manage cross-functional resource allocation across DevOps, Backend, Frontend, and QA teams.
</li><li><b>Communication &amp; Reporting: </b>Provide transparent, data-driven updates on project health, velocity, and burn-down charts to executive leadership.
</li></ul><p>Required Skills &amp; Qualifications
</p><ul><li>Expert knowledge of Agile, Scrum, Kanban, and Waterfall hybrids.
</li><li>Strong grasp of Cloud Infrastructure (AWS/Azure), Microservices, and API integrations.
</li><li>Mastery of Jira, Confluence, MS Project.
</li><li>Exceptional negotiation, conflict resolution, and technical storytelling.
</li><li>Ability to interpret DORA metrics and engineering velocity to drive improvements.
</li></ul><p>The Project Management Lifecycle Preferred Qualifications
</p><ul><li><b>Certifications: </b>PMP, PMI-ACP, or Certified Scrum Master (CSM).
</li><li><b>Engineering Background: </b>Previous experience as a Software Engineer or System Architect is highly desirable.
</li><li><b>Release Management: </b>Experience managing complex deployment schedules and CI/CD environments<br>
<br>
</li></ul><div><div><div><div><div><p><b>Compensation, Benefits and Duration
</b></p><p>Minimum Compensation: USD 37,000
<br>
Maximum Compensation: USD 132,000
<br>
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
<br>
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
<br>
This position is not available for independent contractors
<br>
No applications will be considered if received more than 120 days after the date of this post</p></div></div></div></div></div></div>

Technical Project Manager- Dallas, TX

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