Qureos Mentor

Physicians Regional Healthcare System

<div>Job Summary 
 
The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality. 
 
Essential Functions<ul><li>
Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.</li>
<li>Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.</li>
<li>Assists with troubleshooting software and network based issues.</li>
<li>Moves IS assets and coordinates all equipment moves with other service departments as needed.</li>
<li>Ensures information security by securely disposing of devices with local hard drives.</li>
<li>Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.</li>
<li>Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security.</li>
<li>Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets.</li>
<li>Provides high quality customer service.</li><li>
Performs other duties as assigned.</li>
<li>Maintains regular and reliable attendance.</li>
<li>Complies with all policies and standards.</li></ul>
Qualifications<ul><li>
Associate Degree in computer science, electrical engineering, telecommunications or related field preferred
</li><li>certification in Certified Electronics Technician (CET) preferred
</li><li>0-1 years of experience with hospital information systems preferred
</li></ul>Knowledge, Skills and Abilities<ul><li>
Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.</li>
<li>Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment.</li>
<li>Ability to install and configure various types of software, including network monitoring tools and diagnostics software.</li>
<li>Strong attention to details.</li>
<li>Ability to troubleshoot customer issues.</li>
<li>Ability to work independently and be a team player.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Excellent customer service skills.</li>
<li>Ability to solve technical problems quickly and efficiently.</li></ul></div>

Applications Analyst

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Physicians Regional Healthcare System

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Applications Analyst