Abrar Admin

Piedmont Metals of Burlington Inc

The Technical Support Specialist is responsible for supporting and maintaining the organization's technology environment, including desktops, laptops, mobile devices, software applications, printers, network equipment, and user accounts. This role serves as the first point of contact for technical issues and helps ensure all standard IT processes, equipment, and security practices are properly maintained.Responsibilities:<ul><li>Provide support for hardware, software, network, and system-related issues.</li><li>Respond to emails and phone requests in a timely manner.</li><li>Troubleshoot and resolve issues related to computers, printers, mobile devices, peripherals, and business applications.</li><li>Escalate complex issues to vendors or senior personnel when necessary.</li><li>Configure, deploy, maintain, and replace desktops, laptops, monitors, printers, and mobile devices.</li><li>Maintain accurate inventory records of all hardware and software assets.</li><li>Coordinate equipment setup for new hires and retrieval for employee departures.</li><li>Perform routine hardware inspections and preventative maintenance.</li><li>Create, modify, and deactivate user accounts and permissions.</li><li>Support password resets, multifactor authentication, and access management processes.</li><li>Assist with maintaining network connectivity, Wi-Fi access points, switches, and related equipment.</li><li>Support software updates, operating system patches, and antivirus management.</li></ul>Required Qualifications:<ul><li>Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.</li><li>1&ndash;3 years of experience in IT support, help desk, or desktop support.</li><li>Experience configuring and supporting desktops, laptops, printers, and mobile devices.</li><li>Experience supporting Windows operating systems and Microsoft 365 applications.</li><li>Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.</li><li>Basic knowledge of cybersecurity best practices.</li></ul>Preferred Qualifications<ul><li>CompTIA A+, Network+, or similar certifications.</li><li>Experience with Microsoft 365 Administration.</li><li>Experience with ticketing systems and IT asset management tools.</li></ul>Pay: From $45,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Burlington, NC 27215 (Required)</li></ul>Work Location: In person

System Support Specialist

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Piedmont Metals of Burlington Inc

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System Support Specialist