Qureos Mentor

Pilgrim

About UsFounded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty &amp; Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world&rsquo;s best beauty secrets to create exciting and efficacious products that deliver results.Roles &amp; ResponsibilitiesOrder Journey and Fulfilment Tracking<ul><li>Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery.</li><li>Record, track &amp; regularly review Warehouse &amp; Delivery Partners&rsquo; performance against aligned Service Level Agreements (SLAs) &amp; suggest areas for improvement to the teams.</li><li>Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers.</li><li>Provide regular updates to customers on order status.</li><li>Take complete ownership of B2B customer documentation.</li><li>Share regular projections with the Warehouse &amp; Delivery Partner teams for better planning &amp; execution.</li><li>Anticipate any risks proactively &amp; work with the relevant teams to resolve &amp; restrict negative impact</li></ul>Discrepancy and Returns Management<ul><li>Investigate and resolve discrepancies in orders, such as quantity or quality issues.</li><li>Handle return requests promptly and in accordance with company policies.</li><li>Implement preventive actions to minimize future discrepancies and returns.</li><li>Tracking B2C order RTOs &amp; B2B order RTVs to identify trends &amp; identify solutions to control such returns in alignment with Warehouse &amp; Delivery Partners.</li></ul>Maintaining Performance Reports &amp; Dashboards<ul><li>Fill Rate performance On-shelf &amp; Warehouse availability.</li><li>Order to delivery Turn-around Time (TAT)</li><li>Cost performance</li><li>Discrepancy report</li><li>Inward performance &amp; accuracy</li></ul>Warehouse Standard Operating Procedure (SOP) Deployment<ul><li>Ensure that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process.</li><li>Guiding the Warehouse &amp; Delivery Partner staff in case of any queries, concerns, special circumstances.</li><li>Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy &amp; evaluate process adherence.</li><li>Continually reviewing &amp; improving SOPs basis regular process feedback.</li></ul>New Logistics Partners Identification &amp; Onboarding<ul><li>Identify new partners basis market feedback &amp; proven performance to deploy, track &amp; build logistics network for optimal delivery performance.</li></ul>Experience &amp; Skills<ul><li>Bachelors Degree in relevant field</li><li>2 to 5 years of experience in the Supply Chain Management field.</li><li>Basic Understanding of Warehousing &amp; Logistics operations.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and interpersonal skills.</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Computer-savvy with a working knowledge of MS Excel</li></ul>LocationGuwahati, AssamJob Type: Full-timePay: &#8377;33,000.00 - &#8377;45,000.00 per monthApplication Question(s):<ul><li>What is your current CTC?</li><li>What is your expected CTC?</li><li>This job is on third-party payroll, would be okay with this setting? Please Note : Only apply if you're comfortable with this.</li><li>What is the notice period you have to serve?</li><li>This job is based in Guwahati, Assam and would require you to work from Guwahati. Would you be comfortable with that? Please mention your current location as well.</li></ul>Work Location: In person

Logistics Executive

Join Pilgrim and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pilgrim

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Logistics Executive