Qureos Mentor

PinnacleU

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 💻 Position: Hostel Operations Lead
 
 
 📍 Location: Gurgaon
 
 
 🗓️ Working Days: Monday- Saturday (Saturdays WFH)
 
 
 📌 Experience Required: 4-8 years
 
 
 🤝 Client: Leading Business School
 
 
 👉🏻Preference: Candidates with prior experience of working at early-stage educational startups.
 
 
 
 
 
 
 
 About The Organisation
 
 
 
 
 Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 You will lead the hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation. You won&rsquo;t be getting into daily ground-level execution &mdash; you&rsquo;ll be driving outcomes through your team, setting standards, and ensuring seamless collaboration between departments.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 ● Own and drive the overall hostel operations strategy, from move-ins to daily services to escalations.
 
 
 ● Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
 
 
 ● Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
 
 
 ● Act as the primary escalation point for student and parent concerns related to residential life.
 
 
 ● Maintain proactive, transparent communication with parents especially in sensitive or emergency situations.
 
 
 ● Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
 
 
 ● Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
 
 
 ● Review and approve SOPs, incident reports, safety checks, and compliance protocols.
 
 
 ● Champion a positive residential culture &mdash; inclusive, respectful, and aligned with student well-being.
 
 
 ● Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
 
 
 ● Collaborate with student councils or committees where needed to foster a collaborative campus environment.
 
 
 ● Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
 
 
 ● Track KPIs and use data-driven insights to improve processes and policies.
 
 
 ● Maintain proper documentation and ensure regulatory compliance related to hostel facilities.
 
 
 
 
 
 
 
 Ideal Candidate Profile:
 
 
 
 
 ● 4&ndash;8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience.
 
 
 ● Exceptional communication and interpersonal skills &mdash; able to handle both student concerns and high-touch parent interactions with confidence and empathy.
 
 
 ● Demonstrated ability in leading teams, managing vendors, and getting things done through others.
 
 
 ● Strong conflict resolution, prioritization, and people management skills.
 
 
 ● Female candidates are strongly encouraged to apply as we strive to build a balanced and empathetic leadership team.
 
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Lead-Hostel Operations

Join PinnacleU and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PinnacleU

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Lead-Hostel Operations