Qureos Mentor

Pioneer Human Services

<div></div><div><div>If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!</div><div></div><div><br>
We are currently looking for a<b> </b><b>Health Coordinator (On-Call) </b>with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.</div><div></div><div><b><br>
WHO WE ARE</b><br>
We empower justice-involved individuals to overcome adversity and reach their full potential.</div><div></div><div><br>
For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.</div><div></div><div><b><br>
WHAT WE OFFER</b></div><div>
At Pioneer, our employees are important. That&rsquo;s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.</div><div></div><div><b><br>
Compensation:</b></div><div>
New hires start between <b>$20.77</b><b> </b>and <b>$23.35</b><b> </b>based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.</div><div></div><div><b><br>
Benefits:</b></div><div>
Eligible after 30 days of full-time employment (minimum of 30 hours/week):</div><ul><li>
Medical</li><li>
Flexible spending</li><li>
Dental</li><li>
Vision</li></ul><div>
Additional coverage after 60 days:</div><ul><li>
Life</li><li>
AD&amp;D</li><li>
Disability</li></ul><div><b>
Other benefits</b>:</div><ul><li>
Dependent Daycare Flexible Spending</li><li>
Tuition assistance (100% for bachelor's, 50% for graduate programs)</li><li>
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)</li><li>
Employee recognition programs</li><li>
Public transportation discount</li><li>
Employee assistance program (EAP)</li></ul><div></div><div><b><br>
WHAT YOU'LL DO</b></div><div>
The Health Coordinator supports Pioneer Human Services&rsquo; mission by coordinating and monitoring client physical and behavioral health services within residential treatment facilities. This role assists in ensuring continuity of care by facilitating communication between clients, nursing staff (where present), medical and behavioral health providers, pharmacy services, and program staff.</div><div></div><div><br>
The Health Coordinator supports the intake process, coordinates internal and external medical and behavioral health appointments (including telehealth), assists with medication monitoring and documentation accuracy in the electronic medication administration record (eMAR/MAR), and gathers and communicates relevant health information to appropriate clinical staff. At sites with licensed nurses, the Health Coordinator works under the direction of nursing staff to support care coordination and implementation of provider orders. At sites without nurses, the Health Coordinator works under the direction of Health &amp; Resource Coordination (HRCU) Manager.</div><div></div><div><br>
In addition to care coordination, the Health Coordinator provides direct client support within a structured residential environment, including; engaging clients in the milieu, observing and monitoring client changes in physical and in behavioral health status, reinforcing treatment plans and health education, assisting with access to healthcare services, and responding to urgent health concerns by notifying appropriate clinical staff or emergency services as needed.</div><div></div><div><br>
This role requires strong organization, attention to detail, and the ability to effectively support clients with complex medical, behavioral health, and substance use needs in a structured residential environment.</div><div></div><div><b><br>
PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div><b>
Client Service:</b></div><ul><li>
Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.</li><li>
Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.</li><li>
Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.</li><li>
Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client&rsquo;s stage of recovery.</li><li>
Where applicable by site or unit, observe and document client self-administration of medications in accordance with program policies and procedures.</li><li>
Where medication responsibilities are assigned to nursing staff, promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.</li><li>
When applicable to the role at a specific site, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.</li><li>
Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures (e.g., cleaning medication rooms, disinfecting vital signs equipment, maintaining health services spaces).</li><li>
Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.</li><li>
Assist clients in meeting health and safety needs in accordance with each individual&rsquo;s stage of recovery and program policies.</li><li>
Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.</li><li>
Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.</li><li>
Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.</li><li>
At sites with licensed nurses, assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities as directed.</li></ul><div></div><div><b><br>
Coordination of Services:</b></div><ul><li>
Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.</li><li>
Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.</li><li>
Coordinate internal and external services and referrals based on provider recommendations or treatment planning needs.</li><li>
Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.</li></ul><div></div><div><b><br>
File and Document Management:</b></div><ul><li>
Maintain accurate, timely, and complete documentation of services in the electronic health record.</li><li>
Ensure required notifications are completed during assigned shifts.</li><li>
Complete eligibility assessments and follow-up assessments in designated systems.</li><li>
Ensure client information is accurate and updated from intake through discharge to support continuity of care.</li><li>
Record routine case notes and service contacts documenting client progress and services provided.</li><li>
Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.</li></ul><div></div><div><br>
Specific responsibilities related to medication handling and clinical coordination may vary by site or unit depending on staffing structure, program licensure, and the presence of licensed nursing staff.</div><div></div><div><b><br>
QUALIFICATIONS:</b><br>
<b><i>REQUIRED</i></b></div><ul><li>
High School Diploma or Equivalent</li><li>
One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations</li><li>
Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210</li><li>
First Aid/CPR certification within 90 days of hire</li><li>
Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.</li><li>
Basic computer skills and the ability to learn</li><li>
Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery</li></ul><div></div><div><b><br>
PREFERRED/DESIRABLE</b></div><ul><li>
Experience with electronic health records (EHR) or electronic records management systems.</li><li>
Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.</li><li>
Certified Nursing Assistant certification
</li></ul><div><b>EEO</b></div><div>
Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement</div><div><br>
</div><div><b>Pioneer Human Services is a Drug-Free Company</b></div><div>
Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.</div></div><div></div>

Health Coordinator- On Call

<div></div><div><div><b>NOTE: This position has </b><b>fe</b><b>male</b><b> gender as a Bona Fide Occupational Qualification (BFOQ) under the Title VII guidelines as approved by the United States Court of Appeals for the Ninth circuit.</b></div><div></div><div><br>
We are currently looking for a <b>female</b><b><i> </i></b><b><i>Resident Monitor (day/swing) </i></b>with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.</div><div></div><div><b><br>
Who we are &ndash; Our Mission
</b><br>
We empower justice-involved individuals to overcome adversity and reach their full potential.</div><div></div><div><br>
For over 60 years, we have proudly served our clients and customers with quality, professionalism and compassion. We are a nationally recognized social enterprise with multiple business units and diverse facilities across Washington state, dedicated to delivering value to our communities and providing a chance for change.</div><div><br>
</div><p><b>What We Offer</b></p><div>
At Pioneer, our employees are our most valuable asset. That&rsquo;s why we&rsquo;re proud to offer a comprehensive <b>Total Rewards</b> package designed to support your <b>health, security, and work-life balance</b>.</div><div></div><h2 class="jobSectionHeader"><b><br>
Compensation</b><br>
New hires for this position typically start between<b> </b><b>$22.30</b> and <b>$27.87</b><b> </b>hourly<b>, </b>depending on factors such as work location, experience, qualifications, skills, competencies, internal equity,<b> </b>and market conditions<b>.</b> While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.</h2><div><b>
Benefits</b><br>
You&rsquo;ll become benefits-eligible after just 30 days of full-time employment (minimum 30 hours/week), including:<br>
<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Flexible Spending Accounts</li></ul></div><div>
After 60 days, additional coverage includes:<br>
<ul><li>Life Insurance</li><li>Accidental Death &amp; Dismemberment (AD&amp;D)</li><li>Disability Insurance</li></ul></div><div><b>
Additional Perks</b><br>
<ul><li>Dependent Daycare Flexible Spending</li><li>Tuition Assistance &ndash; 100% for bachelor's, 50% for graduate programs</li><li>Robust Retirement Plan &ndash; 3.5% annual contribution plus 3.5% matching with a 6% individual contribution</li><li>Employee Recognition Programs</li><li>Public Transportation Discounts</li><li>Employee Assistance Program (EAP)</li></ul></div><p>
Join Pioneer and be part of a team that values and invests in you.</p><div></div><div><b><br>
What you&rsquo;ll do</b></div><div>
The Residential Reentry Center Resident Monitor I is responsible for guiding, assisting and supporting residents in their transition back into community life by carrying out the day-to-day operations of the facility. The Resident Monitor I is responsible for ensuring program and facility safety, monitoring resident movement, verifying resident employment, and supporting structured cognitive and behavioral-based programming designed to promote risk reduction and successful community reintegration. This position maintains a continuous state of alertness and awareness in order to ensure control and security of the facility and residents.</div><div><br>
</div><div>Primary/essential duties and responsibilities are but not limited to:
</div><ul><li>Monitors and controls entrance to a secure facility
</li><li>Completes intake, program orientation, and discharge procedures for all residents upon arrival and at exit</li><li>
Performs scheduled and random urinalysis testing, inspections, shakedowns, counts, or breath tests</li><li>
Conducts pat-searches of residents and inspects belongings; conducts contraband control and confiscation</li><li>
Supervises and monitors resident movement, activity, and rule compliance</li><li>
Organizes and supervises resident work details to assist in maintaining facility cleanliness
</li><li>Assesses and responds appropriately to resident behaviors, attitudes, and dispositions</li><li>
Documents disciplinary action for rule violations in accordance with contracting agency requirements</li><li>
Stores, monitors, and dispenses resident medications following prescribed protocol</li><li>
Welcomes visitors with professionalism and courtesy; verifies proper identification for clearance and entry
</li></ul><ul><li>Conducts physical grounds and facility safety checks</li><li>
Assesses, evaluates and reports internal and external safety, sanitation, and security concerns</li><li>
Patrols building to observe residents and activities for safety and compliance</li><li>
Conducts and logs facility counts ensuring accuracy of all accountability documentation</li><li>
Ensures compliance with all health, hygiene, safety and maintenance requirements</li><li>
Conducts scheduled and impromptu cleanliness checks of the facility and residents&rsquo; personal belonging
</li><li>Takes appropriate corrective action to ensure work is performed safely and without injury to self or others</li><li>
Operates and monitors video and GPS surveillance technologies</li><li>
Ensures all equipment necessary for each shift is operational and documents as necessary
</li></ul><ul><li>Assumes shift responsibilities in the absence of a Resident Monitor II
</li><li>Receives, gives, logs, and archives accurate shift reports addressing incidents, medical problems, discipline, new arrivals, and special instructions</li><li>
Ensures accurate data entry into a community corrections software platform to include resident photos</li><li>
Completes file audits to include medication control, contraband control, and urinalysis tracking
</li><li>Monitors delivery, storage, preparation and service of meals; cooks and serves food in absence of kitchen staff</li><li>
Maintains confidentiality and ensures sensitive information is shared only on a &ldquo;need-to-know&rdquo; basis</li><li>
Completes all required trainings
</li><li>Assists with coordination and administrative tasks related to inspections, program reviews, and internal/external accreditation audits
</li></ul><ul><li>Must be available to perform the essential functions of this job whenever scheduled to work; occasional overtime may be required</li><li>
Attends and participates in shift/staff meetings and work groups to identify and solve problems</li><li>
Promotes and models teamwork and collaboration with coworkers</li><li>
Works in partnership with Community Corrections Officers and/or Case Managers to achieve program goals</li><li>
Responds to emergency situations within the facility and calls first responders as needed</li><li>
Makes emergency notifications to facility Director and Assistant Director when necessary</li><li>
Communicates with residents, staff, and partners in a professional manner to create culture of positivity</li></ul><div></div><div><b><br>
What</b><b> you&rsquo;ll bring</b></div><ul><li>
High School Diploma/GED</li><li>
Must be able to pass and maintain security clearances as required by the Federal Bureau of Prisons (FBOP)</li><li>
Must obtain CPR, First Aid, and Food Handler certifications within two weeks of hire and maintain throughout employment.</li><li>
Experience with Microsoft Office Suite, Outlook, and Internet browser navigation.</li></ul><div></div><div><b><br>
Preferably you&rsquo;ll bring</b></div><ul><li>
Associate&rsquo;s Degree in criminal justice, social services, or related field
</li><li>6 months of experience working in the human services, criminal justice, and/or correctional system(s) including internships and/or volunteer placements</li></ul><div></div><div><b><br>
EEO</b></div><div>
Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement</div><div></div><div><b><br>
Pioneer Human Services is a Drug-Free Company</b></div><div>
Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.</div></div><div></div>

Resident Monitor I (Female 3 Dayshift and 1 Swing)

<div></div><div><div>If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!</div><div></div><div><br>
We are currently looking for a <b>Case Manager</b><i> </i>with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.</div><div></div><div><b><br>
Who we are</b><b> &ndash; Our Mission
</b><br>
We empower justice-involved individuals to overcome adversity and reach their full potential.</div><div></div><div><br>
For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.</div><h1 class="jobSectionHeader"><b>
What We Offer</b></h1><div>
At Pioneer, our employees are important. That&rsquo;s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.</div><h2 class="jobSectionHeader"><b>
Compensation:</b></h2><h2 class="jobSectionHeader">
New hires for this position typically start between<b> </b><b>$23.16</b> and <b>$28.95</b><b> </b>hourly,<b> </b>depending on factors such as work location, experience, qualifications, skills, competencies, internal equity,<b> </b>and market conditions<b>.</b> While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.</h2><h2 class="jobSectionHeader"><b>
Benefits:</b></h2><div>
Eligible after 30 days of full-time employment (minimum of 30 hours/week):</div><ul><li>
Medical</li><li>
Flexible spending</li><li>
Dental</li><li>
Vision</li></ul><div>
Additional coverage after 60 days:</div><ul><li>
Life</li><li>
AD&amp;D</li><li>
Disability</li></ul><div>
Other benefits:</div><ul><li>
Dependent Daycare Flexible Spending</li><li>
Tuition assistance (100% for bachelor's, 50% for graduate programs)</li><li>
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)</li><li>
Employee recognition programs</li><li>
Public transportation discount</li><li>
Employee assistance program (EAP)</li><li>
Join Pioneer and be part of a team that values and invests in you.</li></ul><div></div><div><b><br>
 </b><b>What you</b><b>'</b><b>ll do</b></div><p>
The Case Manager is the primary contact between residents and program goals. This position is responsible for executing assessments, documenting results and progress in the client management system, actively collaborating with community resources, communicating routinely with all participants on their case load, providing direct services and coordinating referrals to external agencies for services. The Case Manager assists participants in moderating the effects of incarceration, substance abuse, financial distress, family needs, housing, and mental health.
</p><div><b>Primary/Essential Duties and responsibilities are but not limited to:</b></div><ul><li>
Assess individual risk, needs and barriers using validated tools and techniques, assure client and facility safety</li></ul><ul><li>
Maintain professional boundaries with clients</li><li>
Deescalate clients in need of assistance</li><li>
Develop and maintain working knowledge of community resources</li><li>
Assists first responders as needed (i.e. police and medical personnel)</li></ul><ul><li>
Complete and document a resident needs assessment upon intake
</li><li>Collaborate with Community Recourses to meet resident needs</li><li>
Facilitate relevant group sessions to meet resident needs
</li><li>Work with Program staff to assess resident behavior and needs</li><li>
Coordinate resident entry into needed community programs, such as detox, residential treatment, housing, etc.
</li><li>Routinely contact each resident based on the appropriate level of service</li><li>
Conduct individual goal-setting and case-planning sessions with each resident</li><li>
Utilize motivational Interviewing (MI) practices
</li><li>Utilize results of needs assessment and other information to assist with completion of short-term and long-term goals</li><li>
Review and monitor case plans with client, documenting progress
</li><li>Document all assessments and progress in efforts to outcomes database including: progress notes, needs assessment, barrier tracking at scheduled intervals, direct services provides, external referrals coordinated, and other relevant information.</li></ul><div></div><div><b><br>
</b></div><div><b>What</b><b> you</b><b>'</b><b>ll bring</b></div><ul><li>
Bachelor's degree in social work, psychology, criminal justice or related field</li><li>
One year of experience working with marginalized populations
</li><li>Valid Washington State driver's license.</li></ul><ul><li>
Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS.</li><li>
Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS.</li><li>
Must satisfactorily pass tuberculosis (TB) test</li></ul><div></div><div><b><br>
Preferably you</b><b>'</b><b>ll bring</b></div><ul><li>
1 yr. experience in case management experience preferably in a residential program</li></ul><div></div><div><b><br>
EEO</b></div><div>
Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. <b>EEOC is the Law/EEO Policy Statement</b></div><div></div><div><b><br>
Pioneer Human Services is a Drug-Free Company</b></div><div>
Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.</div></div><div></div>

Case Manager

Join Pioneer Human Services and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pioneer Human Services

About Company

Health Coordinator- On Call

Resident Monitor I (Female 3 Dayshift and 1 Swing)

Case Manager