Qureos Mentor

Piramal Pharma Solutions

<div><div><p>Business: Piramal Consumer Healthcare
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Department: Supply Chain
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Location: Kurla
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Travel: Medium<br>
</p></div><div></div><div><b>Job Overview
</b></div><div><p>The incumbent is responsible for managing end-to-end supply chain operations across Modern Trade, E-commerce, and Quick Commerce channels. This includes analyzing and reporting performance data to drive service excellence, operational efficiency, and cost optimization. The role ensures seamless order fulfilment and enhances customer satisfaction through cross-functional collaboration. Key responsibility will be Fill Rate measurement and maximization.
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<b>Key Stakeholders: Internal
 </b></p><div>Sales Team (KAMs), Transportation Team and RFMs, Planning Teams, Finance<br>
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<div><b>Key Stakeholders: External
</b></div><p>KAMs of Ecom/Q.Com/ MT chains, CFA &amp; Hub Operators, Transporters<br>
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</p><div><b>Reporting Structure
</b></div><div>Sr. Chief Manager-Warehouse and Fulfillment<br>
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</div><div></div><div><b>Experience
</b></div><div>5+ years of experience in Customer Service Manager and Logistics in a Modern Trade, Ecommerce, Q.Com environment.<br>
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</div><div></div><div><b>Competencies
</b></div><div><ul><li>Familiarity with Modern Trade, Q.com platforms, and retail business operations, ecommerce supply chain processes, including inventory management, order fulfillment, and logistics.
</li></ul><ul><li>Proficiency in MS Office, SAP ERP and data visualization tools like Power BI or Tableau.
</li></ul><ul><li>Exposure to Customer service portals and tools as per industry standards.
</li></ul><ul><li>Strong communication and stakeholder management skills</li></ul></div></div></div>

Senior Manager - Customer Service

<div></div><div><div><div>Business: Piramal Critical Care
</div><div>Department: Quality
</div><div>Location: Kurla
</div><div>Travel: High<br>
</div></div><div></div><br>
<div><b>Job Overview
</b></div><div><p>Responsible for managing quality aspects of all products distributed globally. Act as point of contact between CMO an Piramal to ensure that the operational business is in compliance with cGMP, the Quality Technical Agreement, regulatory requirements, Piramal Quality Manual and established SOPs. Ensure CMO Quality Operations are conducted in accordance with Piramal core values and ethical practices.<br>
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</p><div><b>Key Stakeholders: Internal
</b></div><div>CMO Quality team, Quality team, Central Quality, Supply chain, Business development, Sales &amp; marketing, Regulatory, PV, Artwork and others as required<br>
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<div><b>Key Stakeholders: External
</b></div><div>ES team at the factory, Statutory and Regulatory agencies, External Suppliers and contractors, Contract testing laboratories<br>
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</div><div><b>Reporting Structure
</b></div><div>Associate General Manager - CMO Quality &amp; Satellite Quality Head<br>
</div><div></div><div><b>Qualification &amp; Experience
</b></div><ul><li>Bachelor&rsquo;s Degree required with focus in Pharmacy, Chemistry, or Microbiology. Master&rsquo;s degree preferred
</li><li>Quality professional with minimum 10-15 years working experience in regulated pharmaceutical companies in GMP environment that use contract manufacturers.
</li><li>Having Knowledge of cGMPs and relevant GxPs and distribution processes.
</li><li>Hands on experience of quality systems in a GxP environment.
</li><li>Direct experience with FDA required; knowledge of EU GMP, MHRA, and other health authorities preferred.
</li><li>The incumbent will be based in India but will be expected to manage and support global operations as required.
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</li></ul><div><b>Roles &amp; Responsibilities
</b></div><ul><li>Provides quality and compliance oversight in the area of QA /QC support at CMOs ensuring a secure supply of high-quality products. Escalates issues to management.
</li><li>Supports implementation of QMS requirements per regulatory and Piramal requirements at CMOs and confirms that product is getting manufactured at the site per cGMP requirements.
</li><li>Provides support in the area of regulatory compliance at CMO to ensure no disruption to supply and no regulatory punitive action.
</li><li>Perform release of finished products ensuring quick resolution of quality related issues.
</li><li>Provides QA oversight and confirms adequate GMP compliance at the CMO sites for new and current products including process validation, master documentation approval and the implementation of quality agreements.
</li><li>Performs routine audits of CMOs, follow-up for CAPA actions and tracks to closure and maintenance of an updated audit schedule.
</li><li>Supports CMOs in response to regulatory queries and deficiencies as required
</li><li>Conducts supplier reviews and approvals including planning, performing and documentation of audits as well as tracking audit-finding closure to completion.
</li><li>Authors, reviews and/or approves change controls, deviations and other QMS documents raised internally or at CMOs.
</li><li>Manages customer complaints at external sites including initiation of internal tracking documents, assignment of action items and complaint resolution.
</li><li>Reviewing, and/or approving Annual Product Quality Review documents for externally manufactured products. Supports Regulatory affairs for annual reports, regulatory filings and variations and filing of FARs where required.
</li><li>Management of stability program for externally manufactured products, including review of generated data.
</li><li>Review and approve artworks and ensure that only current artworks are used.
</li><li>Supports management review meetings within Piramal for CMOs under scope and reports KPIs to management monthly.
</li><li>Handles and escalates to management quality issues related to raw and packaging materials, review and approve destruction of materials, coordination with supply chain and other teams within Piramal
</li><li>Meets with external manufacturing organizations as required for discussion and status updates of current manufacturing, complaints and non-conformances.
</li><li>Provide support to CMO and Piramal functions like supply chain, technical operations and RA in process validation, API qualification activities etc..
</li><li>Participation in due diligence data review (as and when required)
</li><li>Represent QA in CMO related projects (Tech. Transfers) and provide inputs / guidance to project team with respect to quality related activities, review and approve Tech Transfer documents (Protocols and reports).
</li><li>Supports activities related to CMO Quality operations like preparation of SOPs, Quality road map, document management, training and new initiatives
</li><li>Any other activity as required by Reporting Manager.
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</li></ul><div><b>Competencies
</b></div><ul><li>Well-organized and detail-oriented professional, with strong verbal and written communication skills.
</li><li>Demonstrates the ability to prioritise the critical aspects for the performance of business operations.
</li><li>Possesses a pleasing personality, with strong adaptability to a diverse environment, with a proven ability to collaborate effectively across cross-functional teams.</li></ul></div></div>

Manager - Quality, External Supply

Join Piramal Pharma Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Piramal Pharma Solutions

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Senior Manager - Customer Service

Manager - Quality, External Supply