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PIVOT ELECTROMECHANICAL MAINTENANCE LLC

Job Summary:The Help Desk Operator for Electromechanical Maintenance acts as the first point of contact for all maintenance-related inquiries, work requests, and incident reports. This role supports technicians and engineers by coordinating maintenance activities, tracking work orders, and ensuring timely communication between departments. The operator is responsible for efficiently logging, dispatching, and monitoring service requests related to electrical and mechanical systems, machinery, and building infrastructure.Key Responsibilities:<ul><li>Receive, log, and prioritize incoming maintenance requests (phone, email, system-based).</li><li>Assign work orders to appropriate electromechanical technicians based on urgency and availability.</li><li>Monitor the progress of work orders and provide updates to requesters.</li><li>Maintain accurate records in the Computerized Maintenance Management System (CMMS).</li><li>Coordinate with maintenance teams to ensure timely preventive and corrective maintenance.</li><li>Provide technical support by referencing manuals or past service records where applicable.</li><li>Escalate complex or critical issues to the appropriate engineering or supervisory staff.</li><li>Track inventory and notify procurement of required spare parts and materials.</li><li>Assist in generating daily, weekly, and monthly maintenance activity reports.</li><li>Support compliance with safety regulations and maintenance procedures.</li></ul>Requirements:Education &amp; Experience:<ul><li>High school diploma or equivalent required; technical diploma or coursework in electromechanics is a plus.</li><li>1&ndash;3 years of experience in a maintenance help desk, dispatch, or technical support role.</li><li>Familiarity with electromechanical systems, such as HVAC, pumps, motors, PLCs, and building systems.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and customer service skills.</li><li>Proficient in Microsoft Office and CMMS (e.g., SAP PM, Maximo, eMaint).</li><li>Basic understanding of mechanical and electrical terminology and systems.</li><li>Ability to work under pressure and manage multiple requests simultaneously.</li><li>Excellent organizational and time-management abilities.</li></ul>Preferred Qualifications:<ul><li>Experience in an industrial, manufacturing, or facilities maintenance environment.</li><li>Knowledge of maintenance workflows and KPIs (e.g., MTTR, MTBF).</li><li>Certification in maintenance management or technical support (e.g., CMRP, ITIL) is an asset.</li></ul>Job Type: Temporary Contract length: 1 monthPay: AED1,500.00 - AED2,000.00 per month

Helpdesk Operator

Duties &amp; Responsibilities <ul><li>Deliver materials to designated locations in a timely fashion.</li><li>Comply with all traffic laws and company safety regulations.</li><li>Maintain a clean and operational vehicle.</li><li>Represent the company positively and professionally in interactions with customers and the public.</li><li>Gain a thorough understanding of the local area and the most efficient routes</li><li>Operate company vehicles to make pickups and deliveries</li><li>Help with loading and unloading vehicles</li><li>Complete pre- and post-trip safety and operations checklists and documentation</li><li>Use navigational technology to find and follow optimal routes</li><li>Assist with regular vehicle inspections, arranging maintenance when necessary</li><li>Refuel vehicles and ensure they&rsquo;re always ready for use</li></ul>Skills And Qualifications<ul><li>Valid driver&rsquo;s license</li><li>Clean driving record for at least one year</li><li>Ability to drive for extended periods</li><li>Strong commitment to safety</li><li>Excellent navigational skills</li><li>Good communication and interpersonal skills</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 per monthWork Location: In person

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Join PIVOT ELECTROMECHANICAL MAINTENANCE LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PIVOT ELECTROMECHANICAL MAINTENANCE LLC

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Helpdesk Operator

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