Qureos Mentor

Pixako Technologies (Pvt.) Ltd

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 The ideal candidate enjoys interacting with others and proactively resolving problems. You will be in charge of providing customer service and assisting customers with their concerns.
 
 
 
 
 
 Job Responsibilities:
 
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 Communicate with customers through different platforms.
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 Responding promptly to customer inquiries.
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 Identify customers&rsquo; needs to achieve satisfaction.
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 Acknowledging and resolving customer complaints.
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 Processing orders, forms, applications, and requests.
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 Knowing our products inside and out so that you can answer questions.
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 Follow standard processes and procedures when it comes to providing the solution.
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 Ensure customer satisfaction and provide professional customer support.
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 Providing feedback on the efficiency of the customer service process.
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 Keeping records of customer interactions, transactions, comments, and complaints.
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 Timely completion of assignments given by the Team Lead.
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
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 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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 Must be disciplined and aware of work ethics.
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 Requirements:
 
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 At least 1 - 2 years of chat support experience.
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 Excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Customer orientation and ability to adapt/respond to different types of characters.
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 Must be a team player.
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 Job Shift: Night/Rotational
 
 
 Location: D-12, Islamabad
 
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Customer Support Representative

Join Pixako Technologies (Pvt.) Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pixako Technologies (Pvt.) Ltd

About Company

Customer Support Representative