Qureos Mentor

Planet Fitness

<div><h2 class="jobSectionHeader"><b>Company &amp; Benefits</b></h2><p>
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners&rsquo; core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:</p><p>
</p><ul><li>Positive and professional environment where our brand promise is &ldquo;Judgement Free Zone&rdquo;
</li><li>Growth Opportunities: over 90% of our management team started as an entry level team member</li><li>
Competitive pay
</li><li>401K Retirement Fund (Annual discretionary employer match up to 6%)</li><li>
Regular involvement in community outreach events</li><li>
Free employee Black Card Membership
</li></ul><p></p><h2 class="jobSectionHeader"><b>Job Description Summary</b></h2><p>
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
</p><p></p><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2><ul><li>
Greet all members and guests upon arrival and say goodbye upon departure;</li><li>
Monitor club access to both members and non-members;
</li><li>Answer questions and handle member and guest complaints;</li><li>
Answer phone calls and provide information to prospects;</li><li>
Give tours to prospective members;</li><li>
Sell memberships, write agreements, and enter new members into database;</li><li>
Operate Point-of-Sale system and collect balances on past due accounts;</li><li>
Organize and maintain customer service front desk;
</li><li>Schedule appointments for fitness training sessions;</li><li>
Complete the Club Walk-Around every 20 minutes and complete checklists;</li><li>
Answer questions and give guidance to new employees;
</li><li>Perform beginning of shift and end of shift procedures;
</li><li>Perform club housekeeping including, but not limited to:<ul><li>
Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;</li><li>
Dusting where and when necessary including vents;</li><li>
Wiping tile, walls, and doors;</li><li>
Vacuuming and mopping floors;
</li><li>Replenishing toilet paper and soap;</li><li>
Emptying trash cans; and,</li><li>
Maintaining organization of cleaning closet.</li></ul></li></ul><p>
</p><ul><li>Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
</li><li>Perform all other duties as assigned or required.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Education &amp; Experience</b></h2><ul><li>
High School Diploma or G.E.D. preferred;</li><li>
Previous customer service and/or sales experience preferred;</li><li>
Previous cleaning/maintenance experience preferred; and,</li><li>
Basic computer literacy.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Skills and Abilities
</b></h2><ul><li>Excellent phone, communication, and interpersonal skills;</li><li>
Understand and be able to communicate the Judgment Free Zone concept;</li><li>
Accuracy with numbers;
</li><li>Ability to follow directions;</li><li>
Ability to work well independently and with others;</li><li>
Positive attitude and willingness to help others;</li><li>
Ability to maintain composure in difficult situations; and,</li><li>
Ability to recognize and learn from mistakes.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Physical Environment &amp; Requirements
</b></h2><ul><li>Primarily indoor environment with normal exposure to light, sound, heat, and cold;</li><li>
Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
</li><li>Must be able frequently move, lift, push, pull, carry at least 60 lbs.;</li><li>
Must be able to operate equipment such as vacuums and floor scrubbers;</li><li>
Exposure to standard cleaning fluids and chemicals;</li><li>
Must be able to recognize, identify, and judge behavior within environment; and,
</li><li>Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.</li></ul><p>
</p><p><i>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management&rsquo;s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.</i></p></div>

Service Desk (Overnight 10pm-6am)

Service Desk

<div><p><b>SUMMARY DESCRIPTION</b></p><p>
The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly &ldquo;Judgement Free Zone&reg;&rdquo; environment.</p><p>
This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p>
Customer Service</p><ul><li>
Greet members, prospective members and guests in a friendly, and professional manner.</li><li>
Create a positive club experience by providing outstanding customer service.</li><li>
Respond to member questions and concerns promptly and courteously.</li><li>
Assist members with account inquiries, changes, and billing questions.</li></ul><p>
Sales &amp; Membership Support</p><ul><li>
Provide information about Planet Fitness memberships and amenities.</li><li>
Assist potential members with tours and sign-ups.</li><li>
Promote and explain current membership specials and upgrades (e.g., Black Card).</li><li>
Meet or exceed membership and customer service goals.</li></ul><p>
Front Desk Operations</p><ul><li>
Check members into the system using club&rsquo;s POS system</li><li>
Answer phones professionally and efficiently</li><li>
Process new memberships, cancellations and payments accurately.</li><li>
Follow opening and closing procedures as assigned.</li><li>
Respond promptly and professionally to members&rsquo; questions and concerns and inform Assistant Manager or General Manager if any issues arise.</li></ul><p>
Cleanliness &amp; Maintenance</p><ul><li>
Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.</li><li>
Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.</li><li>
Ensure weights are returned to appropriate rack area</li><li>
Regularly walk the floor to ensure the club remains clean, organized, and safe.</li><li>
Refill cleaning stations and supplies as needed.</li></ul><p><b>
Required:</b></p><ul><li>
Must be 18 year of age or older</li><li>
Ability to work onsite, this is not a remote position.</li><li>
Upbeat, professional and positive attitude and strong work ethic</li><li>
Reliable, punctual and dependable</li><li>
Professional, respectful, and solutions-oriented in member and employee interactions</li><li>
Commitment to cleanliness and creating a positive member experience</li><li>
Ability to learn and apply company cleaning practices, policies, and procedures.</li><li>
Ability to read and follow verbal and written instructions</li><li>
Obtain and maintain CPR/AED Certification within required timeframes.</li><li>
Obtain Tanning Certification within company required timeframes.</li><li>
MSRs must submit to a National Sex Offender Registry search</li><li>
Overnight MSRs must submit to a full background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.</li><li>
All Utah locations must participate in E-Verify</li><li>
This position requires employee to work on-site</li></ul><p><b>
Preferred:</b></p><ul><li>
High school diploma or equivalent preferred</li><li>
Prior experience working in a club fitness setting</li><li>
Basic understanding of cleaning chemicals and safety standards</li></ul><p><b>
PHYSICAL DEMANDS AND WORKING ENVIRONMENT</b></p><p><b>
Environment</b>: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.</p><p><b>
Physical</b>: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.
</p><p><b>Vision and Hearing</b>: Normal vision and hearing, with or without correction.</p><p>
The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.</p><p><b>
Why you should join Planet Fitness?</b></p><ul><li>
Contribute to changing people&rsquo;s lives every day by helping us create a healthier Planet!</li><li>
Work alongside an amazing group of talented, dynamic professionals!</li></ul><p>
</p><p></p><p>We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.</p><p><i>
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.</i></p><p><i>
Note: We participate in E-Verify for all </i><b><i>Utah</i></b><i> locations.</i><br>
<b>E-Verify Participation Poster:</b> https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf<br>
<b>E-Verify Right to Work Poster:</b> https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf</p></div>

Overnight Member Services

<div><p><b>Job Summary</b></p><p>
The <b>Member Services Representative (MSR)</b> is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
</p><p></p><p><b>Additional Job Summary</b></p><p>
The <b>Overnight Member Services Representative</b> will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.</p><p>
</p><p><b>Schedule</b></p><ul><li>
Full Time</li><li>
Monday - Thursday: 10:00 PM to 6:00 AM</li><li>
8-hour shift</li></ul><p>
</p><p><b>Essential Duties and Responsibilities</b></p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul><p>
</p><p><b>Benefits</b></p><ul><li><b>
FREE Black Card Membership!</b></li><li><b>
Paid Time Off (PTO)</b></li><li><b>
Health</b> <b>Insurance - First of the month following hire date</b></li><li><b>
Medical &amp; Prescription drug plans</b></li><li><b>
HSA (Health Savings Account)</b></li><li><b>
Dental</b></li><li><b>
Vison</b></li><li><b>
Life/AD&amp;D</b></li><li><b>
Voluntary Short Term Disability (STD)</b></li><li><b>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</b></li><li><b>
401k plan after 3 months of service</b></li></ul><p><b>
Qualifications</b>
</p><ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul><p>
</p><p><b>Overnight, Additional Qualification(s):</b></p><ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul><p>
</p><p><b>Physical Demands</b></p><ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul><p>
</p><p><b>How to Apply:</b></p><p>
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.</p><p>
Thank you for your interest in joining our team!</p><p>
</p><p><b>E-Verify STATEMENT:</b></p><p>
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .</p><p>
</p><p><b>EOE STATEMENT:</b></p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div>

Overnight Member Services Representative

<div>Overview:
<div><b>Who We Are:</b></div><div><br>
</div><div>
At Planet Fitness, our mission has always been to enhance people&rsquo;s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!<br>
</div><div>
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!<br>
</div><div><b>
Who You Are:</b></div><div><br>
</div><div>
All of our Team Members at Planet Fitness share one thing in common &ndash; a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone&reg;<br>
</div><div>
Characteristics that will make you a perfect match for our Overnight Front Desk Associate:<br>
</div><div><b>
You:</b></div><ul><li>
Exhibit a positive and upbeat attitude.</li><li>
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li><li>
Pride yourself on your work while being punctual, reliable, and dependable.</li><li>
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li><li>
Act with integrity and show respect to everyone around you.</li><li>
Exhibit strong communication skills and have an ability to listen and empathize.</li><li>
Inspire and motivate others to achieve their goals.</li><li>
Are a quick study with the ability to apply what you have learned during online and hands-on training.</li></ul>
Responsibilities:
<div><b>About the Overnight Front Desk Associate Role:</b></div><div><br>
</div><div>
As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional &ldquo;Judgement Free&rdquo; member experience!<br>
</div><div>
Daily responsibilities for the Overnight Front Desk Associate also include:</div><ul><li>
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li><li>
Help to promote our Judgement Free Zone&reg; by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li><li>
Resolve member concerns and escalate to a Manager as needed.</li><li>
Answer phones in a friendly manner and assist callers with their inquiries.</li><li>
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li><li>
Perform prospective member calls and tours; assessing their membership needs.</li><li>
Execute retail transactions with accuracy and drive sales goals.</li><li>
Resolve member concerns and escalate to a Manager as needed.</li><li>
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li><li>
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li><li>
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li><li>
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li></ul>
Qualifications:
<div><b>About Your Qualifications:</b></div><ul><li>
6-12 months of experience in a customer service environment is preferred</li><li>
Must be 18 years of age or older</li><li>
Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li><li>
Basic computer proficiency</li></ul><div><b>
Physical Demands of the Overnight Front Desk Associate:</b></div><ul><li>
Continual standing and moving throughout the club to accomplish tasks during shift.</li><li>
Continual communicating in person or on the phone to exchange information during shift.</li><li>
Must be able to lift up to 75 pounds.</li><li>
Will encounter toxic chemicals during shift.</li><li>
Frequent cleaning and sanitizing of equipment and facilities.</li><li>
Moving self in different positions, including bending and twisting, to accomplish tasks.</li></ul><div><b>
More reasons to join Planet Fitness!</b></div><ul><li>
Medical, Dental, and Vision Insurance*</li><li>
Vacation*/Sick Time/Holiday Pay</li><li>
Free Black Card Membership</li><li>
401(k) Retirement Savings Plan</li><li>
Term Life Insurance*</li><li>
Healthcare and Dependent Care Flexible Spending Accounts*</li><li>
Tuition Reimbursement</li><li>
Employee perks and discounts</li><li>
Engaging team-building competitions and social events</li><li><i>Please note that certain benefits listed above are for full-time employees only</i></li></ul><div></div><div><br>
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama</div><div></div><div><b><br>
Health and Safety Requirements:</b><b> </b>Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</div></div>

Overnight Front Desk Associate

<div><p>Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health &amp; fitness to join our amazing team.</p><div><b>
Our Front Desk Team Members enjoy:</b></div><ul><li><p>
Flexible work schedules</p></li><li><div>
Same-day pay</div></li><li><div>
Paid time off</div></li><li><div>
Promotional opportunities</div></li><li><div>
A Free PF Black Card Membership</div><ul><li><div>
Go to any gym and bring a guest for free</div></li><li><div>
Includes amenities such as free tanning, hydromassage &amp; total body enhancement</div></li></ul></li><li><div>
Free CPR &amp; trainer certifications</div></li><li><div>
Retirement savings program with a 4% company match</div></li><li><div>
Free Employee Assistance Program</div></li><li><div>
Health, Dental &amp; Vision Insurance</div></li><li><div>
Life insurance</div></li><li><div>
Short &amp; Long-Term Disability</div></li><li><div>
Volunteer opportunities in your local community</div></li><li><div>
A fun, judgement-free environment</div></li><li><ul><li>Some benefits are exclusive to full-time team members</li></ul></li></ul><div></div><p><b><br>
Our Mission:</b> We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone&reg;. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun.</p><p><b>
Essential Front Desk duties:</b></p><ul><li><div>
Communicate with our members and TMs in person, by phone, and in writing.</div></li><li><div>
Follow verbal communication. This includes communication from members, TMs, and supervisors.</div></li><li><div>
Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.</div></li><li><div>
Use different types of technology to service members:</div></li><li><div>
Certify in both CPR and AED training.</div></li><li><div>
Perform CPR and use the AED machine.</div></li><li><div>
Use and understand our exercise equipment and be able to demonstrate its use to members.</div></li><li><div>
Cleaning &amp; maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.</div><ul><li><div>
Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.</div></li></ul></li><li><div>
Comply with all safety &amp; sanitization guidelines.</div></li><li><div>
Other duties assigned.</div></li></ul><p></p><p><b><br>
What we are looking for:</b></p><ul><li><div>
Service-oriented and able to resolve member concerns.</div></li><li><div>
Basic computer proficiency.</div></li><li><div>
Upbeat attitude.</div></li><li><div>
Punctuality and reliability are a must.</div></li><li><div>
Minimum High School Diploma or Equivalent</div></li><li><div>
Initiative and strong communication skills.</div></li><li><div>
Ability to work a flexible schedule, which may include nights, weekends, and holidays.</div></li></ul><p></p><p><b><br>
Physical Requirements</b></p><ul><li><div>
Stand and walk for long periods of time.</div></li><li><div>
Talk and hear.</div></li><li><div>
Use of hands and fingers to handle or feel.</div></li><li><div>
Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.</div></li><li><div>
The employee must occasionally lift, push, and pull objects weighing up to 50 pounds.</div></li></ul><p></p><p><b><br>
EEO Statement</b></p><p>
Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.</p></div><p></p>

Overnight Front Desk

Join Planet Fitness and explore 29   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Planet Fitness

About Company

Service Desk (Overnight 10pm-6am)

Service Desk

Overnight Member Services

Overnight Member Services Representative

Overnight Front Desk Associate

Overnight Front Desk Associate

Overnight Front Desk