Qureos Mentor

Planet Fitness

AssistantThe Assistant Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.The function of the General Manager (GM) position is to manage and control the day to day operations of the club according to set policies and procedures and business practices.The position reports directly to the executive in charge of club operations and / or the Regional Manager.All front desk, customer service, maintenance and fitness training personnel assigned to the respective club report directly to the General Manager.Essential Duties And ResponsibilitiesPeople<ul><li>Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.</li><li>Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills.</li><li>Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.</li><li>Promote a superior customer experience within the club</li><li>Complete annual Management appraisals.</li><li>Actively promote the Planet Fitness brand within local communities.</li></ul>Performance<ul><li>To grow the business in regards to sales profit, and to motivate staff to achieve this same goal.</li><li>Ensure accurate and timely daily deposits.</li><li>Ensure and monitor compliance with all policies, procedures and standards.</li><li>Monitor performance and effectiveness of staff to meet or exceed revenue goals.</li></ul>Operations<ul><li>Monitor inventory in the club, ensuring there are adequate supplies.</li><li>Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.</li><li>Responsible for Brand Excellence Review coordination and on-going preparation.</li><li>Responsible for completing monthly self-inspections.</li><li>Ensure the accuracy of club documentation.</li></ul>General<ul><li>To undertake all mandatory training as required by PFMW and participate in appropriate in-service training when required.</li><li>Maintain strict confidentiality of all information acquired at all times.</li><li>Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.</li><li>Responsible for being up to date with current company policies and procedures and adhere to them.</li><li>To undertake any additionally duties or assignments within the overall scope of this position</li></ul>Minimum Skills<ul><li>Ability to manage multiple responsibilities</li><li>Solid work ethic with strong decision making skills</li><li>Self-starter who takes initiative with minimal direction and supervision</li><li>Comfortable working a flexible rotating schedule</li><li>Basic computer, math, and communication skills required</li><li>Superior customer service skills, preferably in the fitness industry</li><li>Solid supervisory, diplomacy and listening skills</li><li>Basic computer proficiency (Microsoft Suite)</li><li>Strong problem resolution skills.</li><li>Hard working, goal oriented, enthusiastic and energetic!</li></ul>Minimum Qualifications<ul><li>Two years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.</li><li>Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)</li><li>A High School Diploma Or Equivalent required</li><li>A Bachelors Degree or four years supervisor or manager experience preferred</li><li>Must be CPR/AED certified</li><li>Ability to travel to other clubs as needed</li></ul>Planet Fitness is an Equal Opportunity EmployerThe job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary.Job Type: Full-timePay: $13.50 - $15.00 per hourWork Location: In person

Assistant Manager

<div>Benefits: 
<ul><li>Dental insurance</li>
<li>Employee discounts</li>
<li>Free uniforms</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul> 
Job Title: Team Lead 
 
Reports to: Club Manager 
 
Status: Full Time/Supervisor/Non-Exempt 
 
Job Summary 
 
Responsible for assisting in the oversight of gym operations to ensure positive member experience. 
 
Essential Duties and Responsibilities 
 
<ul> <li>Assist in training and developing staff.</li>
<li> Assist in member service oversight making sure all staff provide great customer experience.</li>
<li> Very involved in front desk related tasks:<ul>
<li>Answering phone calls in a polite and friendly manner to assist with questions or concerns.</li>
<li>Taking info calls.</li>
<li>Assist in member check-ins, sign-ups, cancellations, and updating member account information.</li>
<li>Great/meet potential members and provide gym tour.</li>
<li> Assist to facilitate member service issues and questions.</li>
</ul> </li><li>Assist with team member management and provide backup support to Club Manager as needed.</li>
<li> Ensuring adherence to all company policies and procedures.</li>
<li>Help create and maintain a positive image for the club.</li>
<li>Assist overseeing cleanliness and appearance of gym.</li>
<li>Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.</li>
<li> Assist in ordering supplies, keeping inventory and tracking reports as needed.</li>
</ul>Essential Behavior Requirements 
 
<ul><li>Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer&rsquo;s wants and needs.</li><li>Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer&rsquo;s perspective) and works together to solve the problem.</li><li>Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.</li><li>Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.</li><li>Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.</li></ul> 
 
Minimum Qualifications 
 
<ul><li>Honesty and good work ethic</li><li>Strong customer service skills</li><li>Strong communication, organizational and leadership skills</li><li>Basic computer proficiency</li></ul> 
 
Physical Demands 
 
<ul><li>Standing and walking at least 75% of the shift</li><li>Talking in person or on the phone at least 75% of the shift</li><li>Must be able to lift to 50 lbs. less than 30% of the time.</li></ul> 
 
Benefits 
 
<ul><li>Dollars for Scholars Program</li><li>Employee Appreciation Program</li><li>Free Membership for self and one family member or friend</li><li>Team Member Support Team</li><li>Health, Dental and Vision Insurance</li><li>Critical Illness Insurance</li><li>Short Term Disability Insurance</li><li>Accident Insurance</li><li>Voluntary Life Insurance</li><li>Pet Insurance</li><li>HSA</li><li>Advancement Opportunities</li></ul> 
 
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness 
 
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.</div>

Team Lead

<div>Who We Are:
At Planet Fitness, our mission has always been to enhance people&rsquo;s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,400 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and well-being of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Position Summary:
As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping to maintain the clean, welcoming, and organized environment of the club. You will play a key role in ensuring members have a positive experience, including assisting with smooth daily operations and ensuring all areas of the club, including locker rooms and bathrooms, are kept in top condition.
Key Responsibilities:<ul><li>
Customer Service: Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.</li><li>
Member Support: Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.</li><li>
Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions (e.g., billing, renewals).</li><li>
Facility Presentation: Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club. This includes maintaining locker rooms and bathrooms by ensuring they are clean, stocked, and well-presented throughout the day.</li><li>
Promote Membership Sales: Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.</li><li>
Team Collaboration: Work alongside fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.</li></ul>
Qualifications:<ul><li>
Previous customer service experience is preferred.</li><li>
Strong communication and interpersonal skills.</li><li>
Basic computer skills.</li><li>
Positive attitude with a passion for helping others and maintaining a welcoming environment.</li><li>
Ability to work in a fast-paced environment and manage multiple tasks.</li><li>
Ability to work flexible hours, including evenings and weekends.</li><li>
High school diploma or equivalent</li></ul></div>

Overnight Front Desk Full-Time Associate

<div>Position: General Manager
Reports to: Regional Manager
Department: Field Operations
Job Overview:
The General Manager will lead a team dedicated to delivering financial results through best-in-class member and team member experiences. This leader will ensure a clean and comfortable environment, outstanding customer service, and same store revenue growth. The General Manager is responsible for the performance of all aspects of the club operation, including the development of staff members, establishing relationships within the community, and ensuring best practices aligned with the Planet Fitness brand standards. The General Manager is responsible for achieving targeted results in the areas of membership growth, total revenue &amp; sales performance, labor and payroll budgets, customer satisfaction, and PF Brand Excellence. He/she will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.
Primary Responsibilities:<ul><li>
Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Trainers</li><li>
Provide support to direct team members and peer groups (other general managers) to foster personal and professional growth, teamwork, and shared definitions of success across the market or region</li><li>
Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner</li><li>
Promote a superior customer and club experience by maintaining a clean, friendly, and well-maintained environment for members and team members</li><li>
Ensure self and all employees are well trained on all Ignite Fitness &amp; PFHQ initiatives including the proper tour, info call, cleanliness expectations, handling member concerns, and enrolling more member joins</li><li>
Responsible for club revenue growth and profitability by way of increasing membership and EFT per member, reducing attrition, managing/collecting bad debt, maintain high prospect closing%, and growing retail sales, while motivating the staff to achieve this same goals</li><li>
Must lead our Field marketing and Corporate sales efforts in the communities we serve, by attending local events, meeting business owners/managers to develop partnerships and group memberships, and ultimately growing membership and EFT</li><li>
Set, communicate, and track performance across all key operational metrics to ensure we maintain a high level of club performance to achieve our goals</li><li>
Ensure and monitor accuracy and compliance with all policies, procedures, standards, inventory, supplies, club documentation, and confidentiality of information as necessary</li><li>
Monitor and oversee employee payroll and scheduling, ensuring we remain within our budgeted hours, while keeping the club appropriately staffed</li><li>
Responsible for delivering brand excellence through PFHQ &amp; Ignite Fitness brand standard reviews, monthly self-audit inspections, daily cleaning expectations, and administering standard operating procedures for timely maintenance and repair support needs in the club</li><li>
To undertake any additionally duties or assignments within the overall scope of this position</li><li>
Communicate and implement new initiatives rolled out by Ignite Fitness &amp; PFHQ</li></ul>
What Describes You:<ul><li>
You value Teamwork, Excellence, Accountability, and being Member-Focused</li><li>
You have a passion for health and fitness, and you believe in no judgment</li><li>
You understand working weekend shifts is expected at times depending on staffing, performance, and other business needs</li><li>
You are seeking a career path more than a job</li><li>
You are an initiative-taker who thrives in a demanding environment, and you are eager to make your impact on a rapidly growing organization</li><li>
You have strong oral and written communication skills with an innate attention to detail</li><li>
You are organized and you can prioritize multiple tasks, pivot on the fly, and get stuff done</li></ul>
Additional Notes:<ul><li>
Travel: Occasionally, you may be asked to assist other locations based on business needs as well assisting in local community events that may be offsite.</li><li>
Direct Reports: This position has direct supervisory responsibilities of club team members including (depending on staffing levels by club) an assistant manager, a front desk lead, and front desk associates</li><li>
EEO Statement: IGNITE Fitness Holdings is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices</li><li>
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</li></ul>
Perks &amp; Benefits<ul><li>
Competitive Salary &amp; 401K plan
</li><li>Employee-Linked Incentive Program
</li><li>Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness</li><li>
Paid Time Off benefits
</li><li>Free Black Card membership and fun exercise incentives</li></ul>
Planet Fitness is an Equal Opportunity Employer 
What You Have Done:<ul><li>
Minimum 2 years of experience managing a team in a high-volume or fast-pasted environment
</li><li>A career path that reflects increasing levels of responsibility and proven success delivering measurable results
</li><li>Bachelor&rsquo;s degree or equivalent years of management preferred</li><li>
High School diploma or equivalent required</li><li>
Experience with Microsoft Office (Word and Excel) and general technology (i.e., computers, phone systems)</li><li>
Experience in a multi-unit organization a plus</li></ul></div>

Manager

Front Desk Part-Time Associate

Join Planet Fitness and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Planet Fitness

ABOUT_COMPANY

Assistant Manager

Team Lead

Overnight Front Desk Full-Time Associate

Overnight Front Desk Full-Time Associate

Manager

Front Desk Part-Time Associate

Front Desk Part-Time Associate