Qureos Mentor

Planet Junior

We are looking for a versatile, detail-oriented E-commerce All-Rounder to join our growing team. This is not just a support role; you will be the backbone of our order fulfillment process. You will manage the journey of an order from the moment it&rsquo;s placed until it reaches the customer&rsquo;s doorstep, ensuring every step is seamless.Key Responsibilities<ul><li>Order Management: Handle outbound order confirmation calls to verify details and minimize RTO (Return to Origin) rates.</li><li>Logistics Coordination: Act as the primary liaison with shipping partners; provide &quot;Shipper Advice,&quot; track delayed parcels, and resolve delivery issues.</li><li>Omnichannel Support: Resolve customer queries and complaints via WhatsApp, Social Media, and Phone calls with professionalism.</li><li>Operational Oversight: Monitor daily order flows and identify bottlenecks in the fulfillment process.</li><li>Brand Advocacy: Maintain a high standard of service to ensure repeat business and positive reviews.</li></ul>Requirements<ul><li>Experience: Previous experience in e-commerce operations, logistics coordination, or senior customer support is highly preferred.</li><li>Communication: Exceptional verbal and written communication skills (Urdu &amp; English).</li><li>Tech Savvy: Familiarity with courier portals (Leopard, Postex, M&amp;P, etc.) and Shopify/e-commerce dashboards.</li><li>Problem Solver: Ability to think on your feet and handle pressure during peak sale seasons.</li><li>Leadership Potential: A proactive &quot;owner&quot; mindset&mdash;we are looking for someone who can eventually lead a team.</li></ul>What We Offer<ul><li>Full-time position with a 1-month evaluation period.</li><li>Path to Leadership: We prioritize internal promotion.</li><li>Attractive Incentive Model: Earn performance-based bonuses on top of your base salary.</li><li>Growth Environment: Be part of a fast-scaled e-commerce brand where your input directly impacts our success.</li></ul>Job Details<ul><li>Timings: 10:00 AM &ndash; 7:00 PM</li><li>Location: Shadman 1, Lahore</li><li>Job Type: Full-time</li></ul>If you&rsquo;re motivated, performance-driven, and want to be part of a growing e-commerce business with earning potential beyond a fixed salary, this role is for you.Apply now and grow with us!Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

E-commerce Operations Specialist / Customer Support

Join Planet Junior and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Planet Junior

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E-commerce Operations Specialist / Customer Support