Qureos Mentor

Plat4mation (formerly Unikomm)

<div>
 
 
 ServiceNow Delivery Manager &ndash; Riyadh, Saudi Arabia
 
 
 
 
 
 
 Do you take pride in delivering world-class project execution and exceptional customer service? Do you inspire your team to go the extra mile for the best possible outcomes? Then you might be the leader we're looking for!
 
 
 
 
 
 
 What will you do?
 
 
 
 As a
 
 ServiceNow Delivery Manager
 
 , you will be jointly responsible (with the Commercial Account Lead) for leading a delivery team in our Riyadh entity. Your team will serve a defined set of strategic customers and operate within a specific business unit. As a senior leader within Plat4mation, you will also contribute to developing and implementing company-wide delivery standards, continuously improving operations beyond your own team.
 
 
 You lead by example, are a role model for our Core Values, and are hands-on when needed. In this role, you will also support, guide, and steer pre-sales efforts while maintaining strong relationships with clients and your team.
 
 
 
 
 
 Approximately
 
 50% of your time will be spent in customer-facing roles
 
 as a
 
 project manager, consultant, or success advisor
 
 , ensuring high-quality outcomes and client satisfaction. You will balance
 
 project success, employee well-being, and business goals
 
 to drive sustainable performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Scheduling &amp; Chargeability
 
 
 <ul>
 <li>
 Own the resource planning for team members and project allocations.
 </li>
 <li>
 Oversee project scheduling and internal task alignment.
 </li>
 <li>
 Drive and monitor
 
 utilization (billable vs non-billable)
 
 and ensure optimal chargeability.
 </li>
 <li>
 Match project demand with available delivery capacity.
 </li>
 </ul>
 
 
 Delivery &amp; Operations
 
 
 <ul>
 <li>
 Lead the delivery of ServiceNow services and solutions to assigned customers.
 </li>
 <li>
 Proactively prevent, manage, and resolve delivery challenges.
 </li>
 <li>
 Execute and ensure alignment with tactical and operational policies.
 </li>
 <li>
 Collaborate closely with strategic and HR stakeholders to provide regular input.
 </li>
 <li>
 Manage, coach, and provide day-to-day guidance to your team.
 </li>
 </ul>
 
 
 Objectives &amp; KPI&rsquo;s
 
 
 <ul>
 <li>
 Define, track, and optimize key performance indicators (KPIs).
 </li>
 <li>
 Ensure the achievement of operational, financial, and development goals for the team.
 </li>
 <li>
 Monitor service quality to meet short- and long-term organizational and client expectations.
 </li>
 </ul>
 
 
 Team &amp; Knowledge Building
 
 
 <ul>
 <li>
 Foster a learning culture and encourage professional growth.
 </li>
 <li>
 Enhance team performance and quality of deliverables.
 </li>
 <li>
 Promote team engagement through events and team-building initiatives.
 </li>
 <li>
 Encourage knowledge sharing and innovation within the team.
 </li>
 <li>
 Drive the performance management cycle for team members.
 </li>
 <li>
 Champion a positive, collaborative, and high-performance work environment.
 </li>
 </ul>
 
 
 
 
 
 What We Ask
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in a relevant field.
 </li>
 <li>
 Minimum of 6
 
 years in a leadership or team management role
 
 in IT Services or Consulting.
 </li>
 <li>
 Strong experience managing complex projects or workstreams, including
 
 ServiceNow delivery
 
 .
 </li>
 <li>
 Proven track record in pre-sales support and customer engagement.
 </li>
 <li>
 Experience working with
 
 KPIs, financials, and professional services operations
 
 .
 </li>
 <li>
 Strong
 
 analytical, communication, and interpersonal skills
 
 .
 </li>
 <li>
 Hands-on, collaborative leadership style with a
 
 solution-driven mindset
 
 .
 </li>
 <li>
 Fluent in
 
 English
 
 ;
 
 Arabic
 
 is a strong plus.
 </li>
 <li>
 Proficiency in tools such as
 
 MS Excel
 
 ; familiarity with ServiceNow platform is highly preferred.
 </li>
 <li>
 Located in or willing to relocate to
 
 Riyadh, Saudi Arabia
 
 .
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in it for you
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Bonus based on company performance
 </li>
 <li>
 A modern, flexible and multicultural workplace at an innovative and global company
 </li>
 <li>
 Ambitious and kind colleagues from all over the world
 </li>
 <li>
 A challenging position with lots of room to grow
 </li>
 </ul>
 
 
 
 
 
 Our culture
 
 
 
 Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That&rsquo;s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).
 
 
 Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company&rsquo;s success. Because when you keep learning, you continuously improve yourself. That&rsquo;s why we coach you on the job, but also help you to explore and develop your interpersonal skills.
 
 
 
 
 
 
 About Plat4mation
 
 
 
 We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.
 
 
 Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.
 
 
 
 
 
 
 Interested?
 
 
 Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.mea@plat4mation.com or apply directly by filling out the form below.
 
 
 
</div>

Delivery Manager

Join Plat4mation (formerly Unikomm) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Plat4mation (formerly Unikomm)

ABOUT_COMPANY

Delivery Manager