Qureos Mentor

Platinumlist

<div>About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.
About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.
Key Responsibilities:<ul>
<li>Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.</li>
<li>Assist customers with ticket purchases, refunds, and event-related issues.</li>
<li>Provide real-time support during events, including troubleshooting ticketing issues.</li>
<li>Collaborate with internal teams to resolve escalated concerns.</li>
<li>Work flexible shifts, including evenings, weekends, and public holidays as required.</li>
<li>Be available beyond standard working hours during peak event periods.</li>
<li>Ensure a high level of customer satisfaction through timely and professional support.</li>
</ul>Requirements<ul><li>
Language: Native Arabic speaker with fluency in English.</li></ul><ul>
<li>Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to work under pressure and handle high workloads.</li>
<li>Flexibility in working different shifts and beyond regular hours when necessary.</li>
<li>A team player with adaptability to changing schedules.</li>
</ul>Preferred Qualifications:<ul>
<li>Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.</li>
<li>Experience using Intercom (or similar customer support platforms) is a plus.</li>
<li>Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.</li>
<li>Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.</li>
</ul>Benefits
Growth Opportunities:<ul>
<li>Potential for cross-border responsibilities across the GCC region.</li>
<li>Opportunity to expand expertise in ticketing platforms and event management.</li>
</ul>Why Join Us?<ul>
<li>Work with a leading ticketing platform in the GCC.</li>
<li>Gain valuable exposure to the entertainment and events industry.</li>
<li>Enjoy a dynamic and flexible work environment with exciting opportunities.</li></ul></div>

Customer Support Agent (Bahrain)

<div>About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.
Your Role: We are seeking a highly skilled and experienced Legal Manager to join our dynamic IT company. The ideal candidate will have a strong legal background with a minimum of three years of experience, fluency in both Arabic and English, and a deep understanding of GCC legal frameworks. The Legal Manager will be responsible for overseeing all contractual relationships with clients, employees, and third parties across multiple Gulf Cooperation Council (GCC) countries.
Key Responsibilities:<ul>
<li>Draft, review, and negotiate contracts and agreements with clients, vendors, and other third parties.</li>
<li>Ensure compliance with local laws and regulations across GCC countries.</li>
<li>Provide legal advisory support on business operations, employment matters, and regulatory compliance.</li>
<li>Manage legal risks and develop strategies to mitigate potential contractual liabilities.</li>
<li>Collaborate with internal stakeholders to ensure business activities align with corporate governance policies.</li>
<li>Handle dispute resolution and liaise with external legal counsel when required.</li>
<li>Oversee employment law compliance, including drafting policies and managing labor law-related issues.</li>
<li>Keep up to date with legal developments in the GCC and provide proactive legal guidance.</li>
<li>Develop and maintain relationships with regulatory authorities and government entities.</li>
</ul>Requirements<ul>
<li>Arabic and English proficiency level: C1 and higher.</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Law from a recognized university.</li>
<li>Minimum 3 years of experience in a legal role, preferably within the IT or technology sector.</li>
<li>Proven expertise in contract law, corporate law, and employment law in GCC countries.</li>
<li>Fluency in Arabic and English (written and spoken) is mandatory.</li>
<li>Strong understanding of GCC legal frameworks and regulatory requirements.</li>
<li>Excellent negotiation, communication, and problem-solving skills.</li>
<li>Ability to work independently and manage multiple legal projects across different jurisdictions.</li>
<li>Experience in handling cross-border legal matters is a plus.</li>
</ul>Benefits<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunity to work in a fast-paced and innovative IT environment.</li>
<li>Professional growth and development opportunities.</li>
<li>Collaborative and inclusive company culture.</li></ul></div>

Legal Manager

Join Platinumlist and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Platinumlist

ABOUT_COMPANY

Customer Support Agent (Bahrain)

Legal Manager