Qureos Mentor

Plaza Premium Group

<div>
 
 
 About Us
 
 
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about
 
 "Making Travel Better".
 
 We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
 
 
 
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
 
 
 
 
 
 With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 - Greet, receive and collect payment from guests at the front reception counter,
 
 
 - To know and understand the current policies and procedures of the Lounge/Aerotel.
 
 
 - To know and understand the offering of the lounge including queries about dietaries and
 
 
 allergies
 
 
 - To be thorough with all Admission instructions and eligibility policies,
 
 
 - To be the &ldquo;great first impression&rdquo; creator and to engage with guests at every opportunity
 
 
 - Assist guests in a friendly manner and ensure a pleasant experience throughout the stay
 
 
 - Guide guests to assigned areas,
 
 
 - Carry out regular checks of all areas of the Lounge
 
 
 - Collect and distribute magazines and newspapers. Arranging them neatly on the racks. Where
 
 
 applicable digital content platforms need to be checked,
 
 
 - Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the
 
 
 Lounge/Aerotel achieve total customer satisfaction and meet company standards,
 
 
 - Upsell where possible additional facilities, i.e. spa, showers, premium beverages, sleeping
 
 
 facilities
 
 
 - To ensure the well-being, satisfaction and comfort of all guests within the limits of the
 
 
 Department and to establish a highly personalized style of service and attention to guests in
 
 
 keeping with the atmosphere of a lounge.
 
 
 - To maintain a courteous, helpful and friendly attitude with guests at all times and to use guest
 
 
 names at every available opportunity.
 
 
 - To maintain the highest standard in personal appearance and demeanour in line with company
 
 
 grooming and personal hygiene standards.
 
 
 - To have a good working knowledge of all departments of the Lounge/Aerotel.
 
 
 - To have a good knowledge of important and relevant airport departments and facilities around,
 
 
 - To have a full understanding of all equipment within the Front Office Systems, Word and Email.
 
 
 To be familiar with all reservation tasks to cover this role if required.
 
 
 - To be efficient and well-informed in taking reservations, in the absence of the Duty Manager:
 
 
 availability, prices and any restrictions.
 
 
 - To record all relevant comments of appreciation, suggestions, incidents and maintenance points
 
 
 in order to initiate follow up.
 
 
 - To be responsible for not only cash float but also other financial transactions in your care as per
 
 
 cashiering shift and in the main safe and be aware of security issues.
 
 
 - Ensure correct hand-over procedure of day's business regarding covers and cashiering.
 
 
 - Responsible for the stock control,
 
 
 - To be aware of the problems arising with reference to queries on accounts and restaurant bills.
 
 
 - To be familiar with how to rectify these and explain fully, adjusting if necessary.
 
 
 - To be aware of complaints/problems and bring them to the attention of the Duty Manager and to
 
 
 offer assistance.
 
 
 - Dealing with guests feedback and complaints in a professional manner
 
 
 - Any other reasonable request from the manager in charge within the scope of your position.
 
 
 - To make sure that company policy, values and the vision are followed at all times.
 
 
 - To be fully aware of the Lounge's Fire Safety procedures and Health &amp; Safety regulations.
 
 
 - To be aware of all relevant closing procedures
 
 
 Qualifications / Essential Skills:
 
 
 - Previous experience within a position in the hotel/hospitality sector
 
 
 - Excellent interpersonal and presentation skills
 
 
 - Able to build and maintain relationships with internal and external guests
 
 
 - Eager to learn, positive and energetic personality
 
 
 - Be organised and motivated
 
 
 - Able to remain calm under pressure
 
 
 - Possess a good command of English and have excellent communication skills, both written and
 
 
 verbal
 
 
 - Able to work flexible hours
 
 
 - Punctuality and regular and reliable attendance.
 
 
 - Honesty and Integrity
 
</div>

Guest Service Officer (Saudi National)

<div>
 
 
 About us
 
 
 
 
 
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
 
 
 
 
 
 Who we are:
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
 
 
 
 
 
 With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 Join our family today.
 
 
 Together, we'll make travel better.
 
 
 
 
 
 
 JOB SCOPE
 
 
 
 To manage and grow the official Airport marketplace (web &amp; mobile) under PPG&rsquo;s management. To maximize online sales of airport services through effective e-commerce operations, digital marketing, and customer engagement strategies. To ensure smooth booking journeys, optimize revenue, and deliver excellent customer experiences.
 
 
 
 
 
 JOB RESPONSIBILITIES
 
 
 <ol>
 <li>
 
 E-Commerce Sales &amp; Operations
 
 </li>
 <li>
 &bull; Manage day-to-day e-commerce operations, ensuring all services are accurately listed and updated.
 </li>
 <li>
 &bull; Deliver online sales targets and manage the P&amp;L of the digital channel.
 </li>
 <li>
 &bull; Ensure seamless booking, payment, and confirmation processes.
 </li>
 <li>
 
 Digital Marketing &amp; Promotions
 
 </li>
 <li>
 &bull; Design and execute marketing campaigns across SEO, SEM, social media, and email.
 </li>
 <li>
 &bull; Implement seasonal promotions, loyalty campaigns, and bundled offers.
 </li>
 <li>
 &bull; Drive customer acquisition and retention while optimizing marketing spend.
 </li>
 <li>
 
 Platform Performance &amp; Customer Journey
 
 </li>
 <li>
 &bull; Collaborate with IT and Product teams to enhance UX/UI and booking flow.
 </li>
 <li>
 &bull; Monitor analytics to improve conversion rates and reduce cart abandonment.
 </li>
 <li>
 &bull; Optimize average order value (AOV) and upselling opportunities.
 </li>
 <li>
 
 Analytics &amp; Reporting
 
 </li>
 <li>
 &bull; Track KPIs including traffic, conversion, revenue, and engagement.
 </li>
 <li>
 &bull; Prepare weekly and monthly reports for management and airport stakeholders.
 </li>
 <li>
 &bull; Translate insights into actions for growth and optimization.
 </li>
 <li>
 
 Customer Engagement &amp; Retention
 
 </li>
 <li>
 &bull; Manage CRM campaigns to build loyalty and repeat purchases.
 </li>
 <li>
 &bull; Coordinate with operations and customer service for fast issue resolution.
 </li>
 <li>
 &bull; Monitor customer reviews and feedback, implementing improvements.
 </li>
 <li>
 
 Partnerships &amp; Business Growth
 
 </li>
 <li>
 &bull; Develop co-branded campaigns with airlines, banks, and loyalty partners.
 </li>
 <li>
 &bull; Explore new distribution channels to increase reach.
 </li>
 <li>
 &bull; Support Airport and PPG initiatives for service innovation and growth.
 </li>
 </ol>
 
 
 
 
 KEY PERFORMANCE INDICATORS (KPI)
 
 
 <ul>
 <li>
 Online sales revenue vs. target.
 </li>
 <li>
 Average order value (AOV).
 </li>
 <li>
 Website/app traffic growth.
 </li>
 <li>
 Repeat purchase rate and loyalty penetration.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 University degree in Marketing, eCommerce, Statistics, or a relevant discipline
 </li>
 <li>
 Minimum 7 years in an eCommerce or a digital marketing role driving performance with solid business results (min. 3 years in a supervisory position)
 </li>
 <li>
 Proficiency in web analytics and reporting tools such as Google Analytics, or similar, is compulsory, with strong understanding of ROI and web conversion metrics
 </li>
 <li>
 Strong knowledge of Attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis and reporting tools
 </li>
 <li>
 Experience in CMS, CRM or marketing automation software, such as Salesforce, Microsoft Dynamics, Marketo, Kentico, Adobe Marketing Cloud, is a plus
 </li>
 <li>
 Technologically savvy, up-to-date with current online marketing concepts, key trends, strategy and best practices
 </li>
 <li>
 Energetic self-starter, hands-on team player
 </li>
 <li>
 Ability to think on your feet and problem solve in a fast-paced environment
 </li>
 <li>
 Highly analytical, data-driven, results-oriented and ability to deliver actionable recommendations through data analysis to influence business decisions and develop strategies
 </li>
 <li>
 Excellent attention to details and strong work ethics
 </li>
 <li>
 Excellent communication and interpersonal skills with good command of written and spoken English and Arabic.
 </li>
 </ul>
 
 
</div>

E-Commerce Manager (Airport Services Marketplace)

Join Plaza Premium Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Plaza Premium Group

ABOUT_COMPANY

Guest Service Officer (Saudi National)

E-Commerce Manager (Airport Services Marketplace)