Abrar Admin

Plustek Technology Inc

<div><div><div><b>Job Title: Technical Support Specialist</b></div><div><br>
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<div>We are looking for a teammate in the Technical Support Specialist position who is a responsible, patient, and energetic technical problem solver. The primary role is to provide outstanding service and support to our customers.</div>
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<div>Job Duties</div>
<ul><li>To provide proactive technical support and services for customers who need assistance on all company products via telephone calls, email, live chat, and FAE ticketing systems;</li>
<li>To provide technical support services to enhance the company&rsquo;s image and to satisfy customer needs;</li>
<li>To provide answers to customers by identifying problems, researching solutions, and guiding the client through corrective steps;</li>
<li>Work with clients remotely with or without remote assistance software;</li>
<li>To provide customer service includes product testing, RMA shipment delivery &amp; tracking, evaluation delivery &amp; return;</li>
<li>Collect field feedback and follow up issue tracking;</li>
<li>Co-work with the product team for issue tracking and follow-up;</li>
<li>Document solutions with FAQs and &ldquo;How-To&rdquo; documents;</li>
<li>Record each incident into the system and provide weekly and monthly reports;</li>
<li>Other tasks assigned</li>
</ul><div>Requirements</div>
<ul><li>Associate or bachelor&rsquo;s degree or equivalent combination of training and experience</li>
<li>2 - 3 years of Technical Support and related experiences</li>
<li>Familiar with Windows, Mac OSX, Android, and iOS</li>
<li>Experience in surveillance is a PLUS</li>
<li>Excellent phone, written, and oral communication skills</li>
<li>Motivated and a fast learner</li></ul></div></div>

Technical Support Specialist

Join Plustek Technology Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Plustek Technology Inc

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Technical Support Specialist