Qureos Mentor

Plymouth Rock Assurance

<div>We are seeking a highly skilled AI Engineer to design and build Generative and Agentic AI systems that transform how our company operates and serves customers. This role focuses on developing AI applications powered by large language models (LLMs), retrieval-augmented generation (RAG), Model Context Protocol (MCP) servers, and Agentic AI across the enterprise for internal and customer facing use cases.

The ideal candidate has strong experience with a modern AI/ML stack, including a profound Python experience, including AI relevant packages and tools, LLM architectures and frameworks, RAG, MCP, prompt engineering, use of AI tools, budling teams of AI agents, and production-grade AI systems design and development.
You will work closely with technology, data, and business teams to build scalable AI solutions that drive operational efficiency and innovation across the enterprise.

Key Responsibilities:
<ul>
<li>Design, build, and deploy scalable LLM-powered applications, solutions, and digital products for customer support, business use cases, and internal productivity.</li>
<li>Develop AI agents, Agentic Platforms, and Agentic AI systems capable of reasoning, planning, and executing multi-step workflows.</li>
<li>Implement Retrieval-Augmented Generation (RAG) architectures and pipelines to leverage proprietary data, and internal knowledge bases.</li>
<li>Build MCP servers, multi-connectivity enabled and multi-modal Agentic platforms, and AI assistants to support internal teams and customer facing.</li>
<li>Integrate AI/ML solutions with enterprise systems, APIs, and data platforms.</li>
<li>Design prompt strategies, evaluation frameworks, and guardrails to ensure accuracy, security, and regulatory compliance.</li>
<li>Optimize LLM performance through fine-tuning, prompt engineering, and model orchestration.</li>
<li>Develop MLOps and LLMOps pipelines for monitoring, evaluation, and continuous improvement of AI systems.</li>
<li>Help in forming buy or build decisions and work with external vendors, consultants and internal teams to deliver scalable top-quality AI solutions timely.</li>
<li>Stay up to date with emerging advancements in AI/ML, Generative AI, Agentinc frameworks, and model architectures.
</li></ul>Required Qualifications:
<ul>
<li>Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Applied Mathematics, or related field.</li>
<li>2+ years of software engineering experience, including work with machine learning (ML) or AI systems.</li>
<li>Hands-on experience building LLM-powered applications in production environments.</li>
<li>Strong programming skills in Python, and familiarity with AI/ML relevant packages such as NumPy, Pandas, SciPy and Scikit-learn.</li>
<li>Experience with LLM ecosystems such as:</li>
<li><ul><li>OpenAI / Anthropic / Google, Open-source LLMs</li>
<li>Hugging Face</li>
<li>LangChain, LlamaIndex, or similar orchestration frameworks</li>
</ul></li><li>Experience building RAG pipelines and working with vector databases.</li>
<li>Understanding of prompt engineering, embeddings, and model evaluation.</li>
<li>Experience building APIs, MCPs, and scalable backend services.</li>
<li>Experience with Claude Code, Codex, Cursor, GitHub Copilot, or similar.</li>
<li>Ability to collaborate with cross-functional teams.</li>
<li>Passion for technology and AI.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience building AI agents, agentic platforms, or autonomous workflows.</li>
<li>Familiarity with agent frameworks (LangGraph, AutoGen, CrewAI, Semantic Kernel, Frontier, etc.).</li>
<li>Experience with fine-tuning LLMs or parameter-efficient training methods (LoRA, PEFT).</li>
<li>Experience with cloud-based AI infrastructure (AWS, Azure, or GCP).</li>
<li>Familiarity with Java, JS, and Java applications and environments.</li>
<li>Experience with MLOps / LLMOps tools and evaluation pipelines.</li>
<li>Experience implementing AI governance, observability, and guardrails.</li>
</ul>
Salary Range:
The pay range for this position is $110,000 to $160,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
Perks and Benefits:
<ul>
<li>4 weeks accrued paid time off + 9 paid national holidays per year</li>
<li>Free onsite gym at our Boston Location</li>
<li>Tuition Reimbursement</li>
<li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li>
<li>Robust health and wellness program and fitness reimbursements</li>
<li>Auto and home insurance discounts</li>
<li>Matching gift opportunities</li>
<li>Annual 401(k) Employer Contribution (up to 7.5% of your base salary)</li>
<li>Various Paid Family leave options including Paid Parental Leave</li>
<li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)</li>
<li>Convenient location directly across from South Station and Pre-Tax Commuter Benefits</li>
</ul>
About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.3 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;

#LI-DF1</div>

Artificial Intelligence Engineer

<div>The Total Loss Unit within our Claims Organization plays a critical role in delivering a seamless and supportive experience during what can be a stressful time for our customers. This team is responsible for identifying, negotiating, and resolving total loss claims with both insureds and claimants.
The Total Loss Claim Representative is a key contributor who manages claim documentation, processes payments, and coordinates the disposition of salvage vehicles. In this role, you will have the opportunity to make a direct impact by guiding customers through the total loss process while balancing cost control and recovery efforts.
<h3 class="jobSectionHeader">
Responsibilities:</h3>
<ul>
<li>Negotiate and communicate total loss and diminished value settlements in accordance with company and state guidelines (including NJ and multi-state jurisdictions such as MA, NH, CT, NY, and others as needed)
</li>
<li>Clearly explain total loss evaluation methodologies to vehicle owners, building trust and confidence throughout the process
</li>
<li>Apply a working knowledge of vehicle financing and leasing in claim resolution
</li>
<li>Review damage estimates to determine total loss eligibility
</li>
<li>Accurately document all claim activity and settlements in the claim file system
</li>
<li>Partner with salvage vendors to coordinate vehicle movement and secure competitive salvage bids
</li>
<li>Independently manage and settle claims within authority; collaborate with leadership for approvals, guidance, or escalations as needed
</li>
<li>Proactively escalate claims that require additional support or are not progressing positively
</li>
<li>Maintain an organized diary system, effectively prioritizing and managing multiple claims simultaneously
</li>
<li>Adapt quickly to changing workloads in a fast-paced environment
</li>
<li>Keep customers, agents, and stakeholders informed with timely updates and clear communication
</li>
<li>Ensure exceptional service while maintaining strong loss and expense control
</li>
<li>Adhere to all privacy standards, laws, and regulatory requirements
</li>
<li>Prepare and process payments to vehicle owners, financial institutions, and leasing companies
</li>
</ul>Work Location: This is an in-office role based in our Parsippany, NJ office.
<h3 class="jobSectionHeader">
Qualifications:</h3>
<ul>
<li>Experience in property and casualty claims handling preferred
</li>
<li>Ability to work both independently and collaboratively within a team
</li>
<li>Strong verbal and written communication skills, with a customer-focused approach
</li>
<li>Excellent organizational and time management abilities
</li>
<li>Effective problem-solving and decision-making skills
</li>
<li>Proficiency in Microsoft Office tools, including Word, Excel, and Outlook
</li>
</ul>Perks and Benefits:
<ul>
<li>4 weeks accrued paid time off + 9 paid national holidays per year</li>
<li>Robust wellness &amp; health and fitness reimbursement programs</li>
<li>401(k) bonus program</li>
<li>Tuition reimbursement</li>
<li>Auto and home insurance discounts</li>
<li>Volunteer opportunities</li>
<li>2:1 donation matching program</li>
<li>Company-paid life and disability insurance plans</li>
<li>Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans</li>
</ul>
Salary Range: The pay range for this position is $48,000 to $73,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.</div>

Claims Representative, Total Loss

<div>This position is responsible for the handling of Auto Property Total Loss Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. Strong customer service, organizational, math, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.

RESPONSIBILITIES 
Claim Negotiation &amp; Settlement
<ul>
<li>Negotiate and communicate first- and third-party total loss settlements per company and state guidelines across multiple jurisdictions (NY, NJ, PA, MA, CT).</li>
<li>Review damage estimates to confirm vehicles are total losses.</li>
<li>Settle claims within individual authority; escalate or seek supervisor approval when appropriate.</li>
<li>Prepare payments to vehicle owners, banks, and lease companies.</li>
</ul>
Documentation &amp; Compliance
<ul>
<li>Document all settlements and actions in the claim file system.</li>
<li>Maintain an effective diary system on pending files to ensure timely resolution.</li>
<li>Adhere to privacy guidelines, laws, and regulations pertaining to claims handling.</li>
</ul>
Customer Communication
<ul>
<li>Keep insureds and claimants updated on claim status and emerging issues.</li>
<li>Act as an intermediary between the company, preferred vendors, and customers.</li>
<li>Resolve disputes professionally, even in adversarial situations.</li>
</ul>
Vendor &amp; Salvage Coordination
<ul>
<li>Work directly with salvage vendors to move first-party vehicles and obtain salvage bids on third-party vehicles.</li>
<li>Ensure service, loss, and expense control are always maintained.</li>
</ul>
Workflow &amp; Adaptability
<ul>
<li>Prioritize and handle multiple tasks simultaneously in a fast-paced environment.</li>
<li>Adjust quickly to fluctuating workload.</li>
<li>Participate in catastrophic claim handling as requested.</li>
<li>Obtain state licenses as needed.</li></ul> 
 
QUALIFICATIONS
<ul>
<li>College degree or equivalent experience.</li>
<li>1&ndash;2 years of claims handling or related insurance experience preferred.</li>
<li>Basic understanding of vehicle types, features, and terminology.</li>
<li>Familiarity with vehicle financing and leasing concepts.</li>
<li>Strong negotiation, conflict resolution, and customer service skills.</li>
<li>Proficiency with Microsoft Office Suite and claims management systems.</li>
<li>Comfortable conducting searches on auto sales sites to validate availability and pricing.</li>
<li>Ability to manage high call volumes with professionalism and patience.</li></ul> 
 
SALARY RANGE

The pay range for this position is $55,000 to $74,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. 
 
PERKS &amp; BENEFITS
<ul>
<li>4 weeks accrued paid time off + 9 paid national holidays per year</li>
<li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li>
<li>Annual 401(k) Employer Contribution</li>
<li>Free onsite gym at our Woodbridge Location</li>
<li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)</li>
<li>Robust health and wellness program and fitness reimbursements</li>
<li>Various Paid Family leave options including Paid Parental Leave</li>
Tuition Reimbursement 
<li>
</li></ul> 
ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;. 
#LI-DN</div>

<div>
 
 The Claims Analyst supports the Claims Department&rsquo;s Operations and Management Teams by developing/maintaining or supporting business reports, applications, and analytical solutions. This role participates in systems implementations, data management initiatives, and analytics work that strengthens Plymouth Rock&rsquo;s performance in loss management, customer service, expense control, and employee engagement.
 
 
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Partner with Claims leadership and cross-functional teams to deliver recurring reports/visuals and ad hoc datasets using SQL Server Management Studio, Visual Studio, MS Access, Excel and Tableau.
 </li>
 <li>
 Manage the claim department&rsquo;s letter library using low code/no code third party vendor software, including creating/updating letters and creating/maintain automated batch jobs.
 </li>
 <li>
 Collaborate with IT on claims technology initiatives, including but not limited to providing subject matter expertise, writing business requirements, performing user acceptance testing, training and postproduction support.
 </li>
 <li>
 Oversee regulatory reporting automated process and ensure compliance within the department.
 </li>
 </ul>
 
 
 
 
 QUALIFICATIONS
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required, master&rsquo;s degree preferred, ideally in a technical or analytical discipline (Computer Science, Engineering, Mathematics, Statistics).
 </li>
 <li>
 1-2 years&rsquo; experience with SQL, including writing complex queries, stored procedures, and functions.
 </li>
 <li>
 Proficient in Microsoft applications including Word, Excel, Access and Visual Studio.
 </li>
 <li>
 Experience in SSIS package development a plus.
 </li>
 <li>
 Business intelligence development experience (Tableau preferred)
 </li>
 <li>
 Previous experience in an insurance industry preferred.
 </li>
 <li>
 Strong analytical, problem-solving and attention-to-detail skills.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Self-motivated, organized and able to prioritize in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 SALARY RANGE
 
 
 The pay range for this position is $ 63,500 to $88,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
 
 
 
 
 
 PERKS &amp; BENEFITS
 
 <ul>
 <li>
 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
 </li>
 <li>
 Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
 </li>
 <li>
 Annual 401(k) Employer Contribution
 </li>
 <li>
 Free onsite gym and health center at our Woodbridge Location
 </li>
 <li>
 Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
 </li>
 <li>
 Robust health and wellness program and fitness reimbursements
 </li>
 <li>
 Various Paid Family leave options including Paid Parental Leave
 </li>
 <li>
 Tuition Reimbursement
 </li>
 </ul>
 
 
 
 
 ABOUT THE COMPANY
 
 
 
 The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner&rsquo;s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.
 
 
 
 
 #LI-DNI
 
 
</div>

Claims Analyst

<div>NY Guaranteed Repair Program (GRP) Administrator

The Guaranteed Repair Program (GRP) Administrator is responsible for the administration, oversight, and quality control of the Door-to-Door and Guaranteed Repair Programs throughout Downstate New York and Long Island. This role evaluates demographic and performance data, including Risk in Force and claim volume, to determine business needs for third-party service providers such as collision repair facilities.

The GRP Administrator monitors service quality, estimate accuracy, and severity results through closed estimate reviews, onsite statistical reviews, and reinspections. This position also develops and reviews management reports, communicates results to participating repair facilities, and ensures compliance with company standards and New York State regulations.

Key Responsibilities

<ul><li>Administer the Door-to-Door and Guaranteed Repair Programs in accordance with the GRP Manual and New York State regulations, including shop onboarding, maintenance, documentation, and compliance.</li><li>Monitor and address shop performance KPIs such as estimate accuracy, cycle time, repair quality, and customer satisfaction.</li><li>Analyze management and performance reports to identify compliance issues and improvement opportunities; develop and implement action plans as needed.</li><li>Conduct vehicle damage estimates and reinspect repair estimates for accuracy and quality.</li><li>Perform closed estimate reviews and onsite statistical audits of participating repair facilities.</li><li>Communicate reinspection findings and management report observations clearly and professionally to repair shops.</li><li>Maximize utilization of Door-to-Door and GRP repair facilities within the assigned territory.</li><li>Partner with other company departments to support program utilization and cross training initiatives.</li><li>Handle and resolve customer complaints related to repair quality or service issues.</li><li>Travel regularly throughout the State of New York; overnight travel may be required.</li><li>The role requires working in adverse conditions, including conducting vehicle inspections outdoors in inclement weather and driving long distances, as needed.</li><li>Must be comfortable performing inspections of damaged vehicles, which may include crawling under and around vehicles and working in tight or confined spaces at body shops and salvage yards.</li><li>Participate in catastrophe claim handling assignments, which may include travel to other geographic areas, extended work hours, and stays of up to three weeks.</li><li>Perform additional duties as assigned.</li></ul>

Qualifications

<ul><li>Bachelor's degree from a four-year college or university, or equivalent relevant work experience.</li><li>5&ndash;10 years of related insurance, auto appraisal, or claims experience.</li><li>Active New York State Auto Damage license.</li><li>Strong working knowledge of Microsoft Office Suite and Mitchell Appraisal Software.</li><li>In-depth knowledge of automobile repair processes, estimating practices, and auto insurance products.</li><li>Strong analytical, organizational, communication, and negotiation skills.</li><li>Valid driver's license, in good standing, with the ability to travel extensively within New York State.</li></ul>

SALARY RANGE

The pay range for this position is $89,000 to $111,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS &amp; BENEFITS

<ul><li>4 weeks accrued paid time off + 9 paid national holidays per year</li><li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li><li>Annual 401(k) Employer Contribution</li><li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)</li><li>Robust health and wellness program and fitness reimbursements</li><li>Various Paid Family leave options including Paid Parental Leave</li><li>Tuition Reimbursement</li></ul>

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.

#LI-JS2</div>

GRP Auto Damage Appraiser

<div>The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. This role requires delivering a high level of customer service while effectively managing claim severity and expenses. 
 
This position supports the Independent Agent business of Plymouth Rock and services a Northern and/or parts of Central New Jersey territory. The appraiser works independently in the field inspecting damaged vehicles, preparing estimates, negotiating settlements, and ensuring compliance with company guidelines and applicable state regulations. 
 
RESPONSIBILITIES
<ul>
<li>Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.</li>
<li>Negotiate settlements with repair facilities, insureds, and claimants.</li>
<li>Issue claim drafts to appropriate parties.</li>
<li>Document claim activity and maintain accurate claim files.</li>
<li>Complete re-inspections and supplemental estimates in accordance with company guidelines.</li>
<li>Adhere to production standards and estimating procedures.</li>
<li>Maintain strong customer service, expense control, and professional public relations.</li>
<li>Complete investigative reports as required.</li>
<li>Participate in team meetings and departmental initiatives.</li>
<li>Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.</li>
<li>Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.</li></ul> 

 
QUALIFICATIONS
<ul>
<li>Bachelor's degree or comparable industry experience.</li>
<li>Minimum 3 years of auto claims appraisal or estimating experience required.</li>
<li>Strong communication and negotiation skills.</li>
<li>Valid driver's license with favorable driving record required.</li>
<li>Strong mechanical aptitude.</li>
<li>Organized and able to work independently with limited supervision.</li>
<li>Body shop experience a plus but not required.</li>
<li>ICAR training a plus.</li>
<li>Experience with Mitchell estimating software preferred.</li>
<li>Additional state appraiser licenses may be required (NY, PA, etc.)</li></ul> 
 
SALARY RANGE

The pay range for this position is $64,000 to $86,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
 
 
PERKS &amp; BENEFITS
<ul>
<li>4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays</li>
</ul><ul><li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li>
<li>Annual 401(k) Employer Contribution</li>
<li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)</li>
<li>Robust health and wellness program and fitness reimbursements</li>
<li>Various Paid Family leave options including Paid Parental Leave</li>
Tuition Reimbursement 
<li>
</li></ul> 
ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.

#LI-DNI</div>

Field Auto Damage Appraiser

Join Plymouth Rock Assurance and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Plymouth Rock Assurance

About Company

Artificial Intelligence Engineer

Claims Representative, Total Loss

Claims Representative, Total Loss

Claims Analyst

GRP Auto Damage Appraiser

Field Auto Damage Appraiser