Abrar Admin

Pocket RN

<div><h1 class="jobSectionHeader">Remote Supervising Provider</h1>
PocketRN<h2 class="jobSectionHeader">
About PocketRN</h2>
PocketRN is the first telehealth startup built specifically for nurses, with a mission to close the gap between home and healthcare by enabling patients in post-acute care to meet virtually with specialized nurses. We recognize that nurses are the backbone of healthcare delivery and we are dedicated to empowering them with flexible, remote work options while delivering expert, convenient, high-quality care to patients and caregivers.
Our team includes leaders from Qualtrics, Stanford Healthcare, and Intermountain Healthcare, supported by an exceptional group of investors including former and current CEOs of leading public healthcare organizations.<h2 class="jobSectionHeader">
Role Summary</h2>
The Remote Supervising Provider plays a crucial role in ensuring the success of PocketRN&rsquo;s dementia care (GUIDE) program. Working closely with the Chief Medical Officer, provider liaisons, clinical teams, care navigators, and patients, the Provider will review clinical documentation, complete CMS-required attestations, and support timely, high-quality dementia care. This role helps ensure that patients and caregivers have access to the services and support they qualify for.
More information about the GUIDE program can be found here: https://www.cms.gov/priorities/innovation/innovation-models/guide<h2 class="jobSectionHeader"> 
Key Responsibilities</h2><h3 class="jobSectionHeader">
Clinical Responsibilities</h3><ul><li>
Act as a supervising/collaborating physician for PocketRN Nurse Practitioners and, perform quarterly chart reviews, hold virtual meetings with assigned NPs as needed, etc.</li><li>
Review and sign off on documentation from care navigators and nurses in a timely manner.</li><li>
Enter relevant charges into the electronic medical record (Athena) for services provided.</li><li>
Complete provider attestations as required for the dementia care program(s).</li><li>
Provide oversight to care navigators, nurses, and APRNs supporting program beneficiaries.</li><li>
Respond to escalations from clinical teams and care navigators as needed.</li><li>
When appropriate, evaluate and diagnose patients with dementia when extenuating circumstances prevent assessment through their existing care team.</li><li>
Communicate clearly and frequently with patients, caregivers, PocketRN staff, and partners.</li><li>
Follow escalation protocols for urgent scenarios and ensure timely communication with relevant parties.</li><li>
Maintain accurate, timely, and thorough documentation of patient data and clinical decisions.</li><li>
Maintain strict adherence to HIPAA and privacy standards in a virtual care environment.</li></ul><h3 class="jobSectionHeader">
Telehealth &amp; Administrative Responsibilities</h3><ul><li>
Maintain an active, unencumbered provider license in each state where patient care is delivered.</li><li>
Review and sign off on completed comprehensive assessments, medication reconciliations, and required attestations within 7 days of the patient visit as the billing provider. This applies to patient visits conducted by nursing staff that requires provider review for completion and billing purposes.</li><li>
Participate in patient, caregiver, and staff education and coaching when requested.</li><li>
Conduct remote calls and video visits on PocketRN, including urgent escalation visits when needed. Appropriate documentation must be completed in 24 hours.</li><li>
Complete all required training to stay current with PocketRN clinical protocols and workflows.</li><li>
Complete all required clinical competency assessments and orientation checkoffs within 30 days of the start date, demonstrating readiness to independently manage provider visits and meet organizational clinical standards.</li><li>
Assist with the creation of clinical content and training materials as requested.</li><li>
Perform administrative tasks as needed to support program operations.</li><li>
Cooperate with billing, documentation, credentialing, payor enrollment, and compliance requirements.</li><li>
Participate in quality assurance, peer review, and performance improvement initiatives.</li><li>
Prepare accurate and timely electronic medical record entries.</li><li>
Notify PocketRN within immediately or 72 hours of any event that may affect licensure, credentialing, or professional standing.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Required</h3><ul><li>
Dementia Proficient Provider, meeting at least one CMS criterion:<ul><li>
At least 25% of patient panel within the past 5 years comprised of adults with cognitive impairment (including dementia), or</li><li>
At least 25% of patient panel within the past 5 years aged 65 or older, or</li><li>
Specialty in neurology, psychiatry, geriatrics, geriatric psychiatry, behavioral neurology, or geriatric neurology.</li></ul></li><li>
Education: Graduate of an accredited school of medicine or osteopathic medical school</li><li>
Experience: Minimum 2 years of direct patient care as an MD or DO.</li><li>
Licensure: Current MD or DO license in Arkansas, Kansas, North Carolina, South Carolina, New Mexico, or Virginia, IMLC or multiple licensures preferred.</li><li>
Billing Privileges: Must be an actively enrolled Medicare Billing Provider</li><li>
Communication: Strong verbal and written communication skills; proficiency with asynchronous communication in a remote environment.</li><li>
Professionalism: Courteous, empathetic, and patient-centered communication.</li><li>
Technical Skills: Proficiency with electronic health records (Athena preferred), Google Workspace, and telehealth tools.</li><li>
Home Setup:<ul><li>
Private, quiet location for HIPAA-sensitive calls</li><li>
Reliable computer (no Chromebooks)</li><li>
Internet speed of at least 50 Mbps</li></ul></li></ul><h2 class="jobSectionHeader">
Preferred</h2><ul><li>
Experience working in virtual care or startup environments.</li><li>
Experience supporting dementia or geriatric populations.</li></ul>
Core Competencies<ul><li>
Patient-Centered Care &ndash; Honors patient values, needs, and preferences.</li><li>
Adaptability &ndash; Able to learn new systems quickly and adjust to changing workflows.</li><li>
Self-Motivation &ndash; Works effectively in an independent, remote environment.</li><li>
Mission-Driven Teamwork &ndash; Thrives in a collaborative, compassionate, innovative healthcare team.</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Fully remote work environment.</li><li>
Generous PTO.</li><li>
Highly competitive health, dental, and vision coverage.</li><li>
Significant post&ndash;Series A equity.</li><li>
Extensive opportunities for professional growth, mentorship, and career advancement.</li></ul></div>

Remote Supervising Provider (Part-Time)

<div><h2 class="jobSectionHeader">Remote Advanced Practice Provider</h2>
PocketRN
About PocketRN
PocketRN is the first telehealth startup built specifically for nurses, with a mission to close the gap between home and healthcare by enabling patients in post-acute care to meet virtually with specialized nurses. We recognize that nurses are the backbone of healthcare delivery and are dedicated to empowering them with flexible, remote work options while delivering expert, convenient, high-quality care to patients and caregivers.
Our team includes leaders from Qualtrics, Stanford Healthcare, and Intermountain Healthcare, supported by an exceptional group of investors including former and current CEOs of leading public healthcare organizations.
Role Summary
The Remote Advanced Practice Provider (APP) plays a crucial role in ensuring the success of PocketRN&rsquo;s dementia care (GUIDE) program. Working closely with the Chief Medical Officer, provider liaisons, clinical teams, care navigators, and patients, the APP will review clinical documentation, complete CMS-required attestations, and support timely, high-quality dementia care. This role helps ensure that patients and caregivers have access to the services and support they qualify for.
Schedule:<ul><li>
Monday-Friday, minimum 4 hours per day.</li></ul>
Key Responsibilities<h3 class="jobSectionHeader">
Clinical Responsibilities</h3><ul><li>
Review and sign off on documentation from care navigators and nurses in a timely manner.</li><li>
Enter relevant charges into the electronic medical record (Athena) for services provided.</li><li>
Complete provider attestations as required for the dementia care program(s).</li><li>
Provide oversight to care navigators and nurses supporting program beneficiaries.</li><li>
Respond to escalations from clinical teams and care navigators as needed.</li><li>
When appropriate, evaluate and diagnose patients with dementia when extenuating circumstances prevent assessment through their existing care team.</li><li>
Communicate clearly and frequently with patients, caregivers, PocketRN staff, and partners.</li><li>
Follow escalation protocols for urgent scenarios and ensure timely communication with relevant parties.</li><li>
Maintain accurate, timely, and thorough documentation of patient data and clinical decisions.</li><li>
Maintain strict adherence to HIPAA and privacy standards in a virtual care environment.</li></ul><h3 class="jobSectionHeader">
Telehealth &amp; Administrative Responsibilities</h3><ul><li>
Maintain an active, unencumbered APRN license in all states where care is delivered.</li><li>
Review and sign off on completed comprehensive assessments, medication reconciliations, and required attestations within 7 days of the patient visit, when serving as the billing provider. This applies to patient visits conducted by nursing staff that requires provider review for completion and billing purposes.</li><li>
Participate in patient, caregiver, and staff education and coaching when requested.</li><li>
Conduct remote calls and video visits on PocketRN, including urgent escalation visits when needed. Appropriate documentation must be completed in 24 hours.</li><li>
Complete all required training to stay current with PocketRN clinical protocols and workflows.</li><li>
Complete all required clinical competency assessments and orientation checkoffs within 30 days of the start date, demonstrating readiness to independently manage provider visits, and meet organizational clinical standards.</li><li>
Assist with the creation of clinical content and training materials as requested.</li><li>
Perform administrative tasks as needed to support program operations.</li><li>
Cooperate with billing, documentation, credentialing, payor enrollment, and compliance requirements.</li><li>
Participate in quality assurance, peer review, and performance improvement initiatives.</li><li>
Prepare accurate and timely electronic medical record entries.</li><li>
Notify PocketRN within 72 hours of any event that may affect licensure, credentialing, or professional standing.</li></ul>
Qualifications<h3 class="jobSectionHeader">
Required</h3><ul><li>
Dementia Proficient Provider, meeting at least one CMS criterion:<ul><li>
At least 25% of patient panel within the past 5 years comprised of adults with cognitive impairment (including dementia), or</li><li>
At least 25% of patient panel within the past 5 years aged 65 or older, or</li><li>
Specialty in neurology, psychiatry, geriatrics, geriatric psychiatry, behavioral neurology, or geriatric neurology.</li></ul></li><li>
Education: Graduate of an accredited school of nursing.</li><li>
Experience: Minimum 2 years of direct patient care as an Advanced Practice Provider.</li><li>
Licensure: Current APRN license(s); Minimum of 10 independent state practice Advanced Practice Registered Nurse (APRN) licenses</li><li>
Communication: Strong verbal and written communication skills; proficiency with asynchronous communication in a remote environment.</li><li>
Professionalism: Courteous, empathetic, and patient-centered communication.</li><li>
Technical Skills: Proficiency with electronic health records (Athena preferred), Google Workspace, and telehealth tools.</li><li>
Home Setup:<ul><li>
Private, quiet location for HIPAA-sensitive calls</li><li>
Reliable computer (no Chromebooks)</li><li>
Internet speed of at least 50 Mbps</li></ul></li></ul><h3 class="jobSectionHeader">
Preferred</h3><ul><li>
Experience working in virtual care or startup environments.</li><li>
Experience supporting dementia or geriatric populations.</li></ul>
Core Competencies<ul><li>
Patient-Centered Care &ndash; Honors patient values, needs, and preferences.</li><li>
Adaptability &ndash; Able to learn new systems quickly and adjust to changing workflows.</li><li>
Self-Motivation &ndash; Works effectively in an independent, remote environment.</li><li>
Mission-Driven Teamwork &ndash; Thrives in a collaborative, compassionate, innovative healthcare team.</li></ul>
Benefits<ul><li>
Fully remote work environment.</li><li>
Generous PTO.</li><li>
Highly competitive health, dental, and vision coverage.</li><li>
Significant post&ndash;Series A equity.</li><li>
Extensive opportunities for professional growth, mentorship, and career advancement.</li></ul></div>

Advanced Practice Provider

<div><h1 class="jobSectionHeader">Job Description:</h1><h2 class="jobSectionHeader">
Remote Advanced Practice Provider</h2>
About PocketRN
PocketRN is the first telehealth startup built specifically for nurses, with a mission to close the gap between home and healthcare by enabling patients in post-acute care to meet virtually with specialized nurses. We recognize that nurses are the backbone of healthcare delivery and are dedicated to empowering them with flexible, remote work options while delivering expert, convenient, high-quality care to patients and caregivers.
Our team includes leaders from Qualtrics, Stanford Healthcare, and Intermountain Healthcare, supported by an exceptional group of investors including former and current CEOs of leading public healthcare organizations.
Role Summary
The Remote Advanced Practice Provider (APP) plays a crucial role in ensuring the success of PocketRN&rsquo;s dementia care (GUIDE) program. Working closely with the Chief Medical Officer, provider liaisons, clinical teams, care navigators, and patients, the APP will review clinical documentation, complete CMS-required attestations, and support timely, high-quality dementia care. This role helps ensure that patients and caregivers have access to the services and support they qualify for.
Key Responsibilities<h3 class="jobSectionHeader">
Clinical Responsibilities</h3><ul><li>
Review and sign off on documentation from care navigators and nurses in a timely manner.</li><li>
Enter relevant charges into the electronic medical record (Athena) for services provided.</li><li>
Complete provider attestations as required for the dementia care program(s).</li><li>
Provide oversight to care navigators and nurses supporting program beneficiaries.</li><li>
Respond to escalations from clinical teams and care navigators as needed.</li><li>
When appropriate, evaluate and diagnose patients with dementia when extenuating circumstances prevent assessment through their existing care team.</li><li>
Communicate clearly and frequently with patients, caregivers, PocketRN staff, and partners.</li><li>
Follow escalation protocols for urgent scenarios and ensure timely communication with relevant parties.</li><li>
Maintain accurate, timely, and thorough documentation of patient data and clinical decisions.</li><li>
Maintain strict adherence to HIPAA and privacy standards in a virtual care environment.</li></ul><h3 class="jobSectionHeader">
Telehealth &amp; Administrative Responsibilities</h3><ul><li>
Maintain an active, unencumbered APRN license in all states where care is delivered.</li><li>
Review and sign off on completed comprehensive assessments, medication reconciliations, and required attestations within 7 days of the patient visit, when serving as the billing provider. This applies to patient visits conducted by nursing staff that requires provider review for completion and billing purposes.</li><li>
Participate in patient, caregiver, and staff education and coaching when requested.</li><li>
Conduct remote calls and video visits on PocketRN, including urgent escalation visits when needed. Appropriate documentation must be completed in 24 hours.</li><li>
Complete all required training to stay current with PocketRN clinical protocols and workflows.</li><li>
Complete all required clinical competency assessments and orientation checkoffs within 30 days of the start date, demonstrating readiness to independently manage provider visits, and meet organizational clinical standards.</li><li>
Assist with the creation of clinical content and training materials as requested.</li><li>
Perform administrative tasks as needed to support program operations.</li><li>
Cooperate with billing, documentation, credentialing, payor enrollment, and compliance requirements.</li><li>
Participate in quality assurance, peer review, and performance improvement initiatives.</li><li>
Prepare accurate and timely electronic medical record entries.</li><li>
Notify PocketRN within 72 hours of any event that may affect licensure, credentialing, or professional standing.</li></ul>
Qualifications<h3 class="jobSectionHeader">
Required</h3><ul><li>
Dementia Proficient Provider, meeting at least one CMS criterion:<ul><li>
At least 25% of patient panel within the past 5 years comprised of adults with cognitive impairment (including dementia), or</li><li>
At least 25% of patient panel within the past 5 years aged 65 or older, or</li><li>
Specialty in neurology, psychiatry, geriatrics, geriatric psychiatry, behavioral neurology, or geriatric neurology.</li></ul></li><li>
Education: Graduate of an accredited school of nursing.</li><li>
Experience: Minimum 2 years of direct patient care as an Advanced Practice Provider.</li><li>
Licensure: Current APRN license(s); in minimum 10 independent practice states.</li><li>
Communication: Strong verbal and written communication skills; proficiency with asynchronous communication in a remote environment.</li><li>
Professionalism: Courteous, empathetic, and patient-centered communication.</li><li>
Technical Skills: Proficiency with electronic health records (Athena preferred), Google Workspace, and telehealth tools.</li><li>
Home Setup:<ul><li>
Private, quiet location for HIPAA-sensitive calls</li><li>
Reliable computer (no Chromebooks)</li><li>
Internet speed of at least 50 Mbps</li></ul></li></ul><h3 class="jobSectionHeader">
Preferred</h3><ul><li>
Experience working in virtual care or startup environments.</li><li>
Experience supporting dementia or geriatric populations.</li></ul>
Core Competencies<ul><li>
Patient-Centered Care &ndash; Honors patient values, needs, and preferences.</li><li>
Adaptability &ndash; Able to learn new systems quickly and adjust to changing workflows.</li><li>
Self-Motivation &ndash; Works effectively in an independent, remote environment.</li><li>
Mission-Driven Teamwork &ndash; Thrives in a collaborative, compassionate, innovative healthcare team.</li></ul>
Schedule<ul><li>
Monday-Friday, minimum 4 hours per day.</li></ul>
Benefits<ul><li>
Fully remote work environment.</li><li>
Extensive opportunities for professional growth, mentorship, and career advancement.</li></ul></div>

Remote Advanced Practice Provider

<div><h1 class="jobSectionHeader">Quality Control &amp; Performance Manager</h1><h3 class="jobSectionHeader">
PocketRN</h3><h2 class="jobSectionHeader"> 
Company Overview</h2>
PocketRN is the first telehealth startup built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We have a phenomenal team (ex-Qualtrics, Stanford Healthcare, Intermountain, Team Select, etc.) and an exceptional investor group of healthcare-focused VCs and former and current CEOs of top public healthcare companies.<h2 class="jobSectionHeader">
About the Role</h2>
The Senior Quality Control (QC) Specialist plays a critical role in ensuring high-quality, consistent, and accurate patient experiences across PocketRN&rsquo;s intake, operations, and care access workflows.
This is a non-clinical role focused on evaluating and improving the quality of work performed by Intake Specialists, Intake Operations and Care Access team members. The role is responsible for conducting case reviews, call shadowing, and documentation audits, while identifying trends and translating findings into actionable insights for leadership.
The Senior QC Specialist acts as a key partner to Intake and Care Access managers by creating feedback loops that drive coaching, performance improvement, and operational consistency. This role also contributes to the development of quality standards, training content, and process improvements that enhance both patient experience and operational efficiency.
This is a highly analytical, detail-oriented, and collaborative role, requiring strong judgment, communication skills, and a deep understanding of intake workflows in a healthcare or virtual care environment.<h2 class="jobSectionHeader"> 
Schedule</h2>
9am-5pm (standard in their time zone)<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
Quality Reviews &amp; Case Audits</h3><ul><li>
Build out audit tools to align with training and expectations</li><li>
Conduct regular reviews of intake cases, including documentation, workflows, and patient records.</li><li>
Evaluate adherence to intake processes, accuracy standards, and SLAs.</li><li>
Identify errors, inconsistencies, or opportunities for improvement.</li></ul><h3 class="jobSectionHeader">
Call Shadowing &amp; Interaction Evaluation</h3><ul><li>
Monitor and evaluate inbound calls, onboarding calls, and patient interactions.</li><li>
Assess communication quality, clarity, empathy, and accuracy of information provided.</li><li>
Monitor, evaluate, and report on the quality of patient intake through chart audits, data collection, and quality metrics.</li><li>
Ensure consistency in how PocketRN programs (including GUIDE) are explained.</li></ul><h3 class="jobSectionHeader">
Trend Analysis &amp; Reporting</h3><ul><li>
Aggregate findings from QC reviews to identify patterns and trends.</li><li>
Analyze data across individuals, teams, and workflows.</li><li>
Collaborate with leadership to develop and implement quality improvement initiatives.</li><li>
Develop weekly or monthly quality reports highlighting key insights and risks.</li><li>
Review and investigate incident reports, adverse events, and patient or partner complaints.</li><li>
Prepare reports and participate in Quality Control and Performance Improvement (QCPI) meetings.</li></ul><h3 class="jobSectionHeader">
Manager Feedback &amp; Coaching Support</h3><ul><li>
Partner with Intake team managers to share findings and insights.</li><li>
Provide specific, actionable feedback that can be used for coaching and performance management.</li><li>
Support calibration across managers to ensure consistent quality expectations.</li></ul><h3 class="jobSectionHeader">
Process Improvement &amp; Enablement</h3><ul><li>
Identify systemic issues impacting quality, including:<ul><li>
Workflow inefficiencies</li><li>
Documentation gaps</li><li>
Training opportunities</li></ul></li><li>
Contribute to the creation, refinement, and ongoing maintenance of QC processes, scorecards, and intake protocols to ensure they remain aligned with evolving workflows and operational needs</li><li>
Provide education and training to staff on quality standards, documentation practices, and compliance.</li></ul><h2 class="jobSectionHeader">
Success Metrics for the Role</h2>
Performance in this role may be evaluated based on:<ul><li>
Quality scores across Intake &amp; Engagement teams</li><li>
Reduction in documentation errors or inconsistencies</li><li>
Improvement in patient interaction quality (call evaluations)</li><li>
Identification and resolution of systemic quality issues</li><li>
Effectiveness of feedback loops and coaching insights</li><li>
Adoption and impact of QC processes and frameworks</li><li>
Consistency of quality standards across team members</li></ul><h2 class="jobSectionHeader"> 
Minimum Qualifications</h2><h3 class="jobSectionHeader">
Experience</h3><ul><li>
3&ndash;5 years of experience in healthcare operations, intake coordination, care access, or similar roles.</li><li>
Bachelors degree is a plus</li><li>
2-4 years experience in quality control, auditing, or performance evaluation preferred.</li><li>
Strong understanding of intake workflows, patient onboarding, and care coordination processes.</li><li>
Experience in telehealth, virtual care, or healthcare operations environments preferred.</li></ul><h3 class="jobSectionHeader">
Data &amp; Analytical Skills</h3><ul><li>
Strong ability to analyze qualitative and quantitative data to identify trends.</li><li>
Experience working with performance metrics, or audit frameworks.</li><li>
Comfortable using tools such as Google Sheets / Excel to track and summarize findings.</li></ul><h3 class="jobSectionHeader">
Communication &amp; Coaching Skills</h3><ul><li>
Ability to provide clear, constructive, and actionable feedback.</li><li>
Strong written and verbal communication skills.</li></ul><h2 class="jobSectionHeader">
Core Skills &amp; Attributes</h2><ul><li>
Analytical &amp; Pattern Recognition Skills: 
Ability to analyze qualitative and quantitative data across cases and calls to identify trends, root causes, and opportunities for improvement.</li><li>
Attention to Detail &amp; Quality Standards: 
Maintains a high level of precision when reviewing documentation, workflows, and patient interactions to ensure consistency and accuracy.</li><li>
Critical Thinking &amp; Root Cause Analysis: 
Goes beyond surface-level issues to identify underlying drivers of performance gaps and operational inefficiencies.</li><li>
Clear &amp; Constructive Communication: 
Delivers feedback in a structured, actionable, and professional manner that supports coaching and performance improvement.</li><li>
Influence Without Authority: 
Effectively partners with managers and team members to drive adoption of feedback and improvements without direct reporting authority.</li><li>
Process &amp; Systems Thinking: 
Understands how workflows, tools, and team behaviors interact, and identifies opportunities to improve system-level performance.</li><li>
Quality Framework Ownership: 
Contributes to the development, refinement, and maintenance of QC scorecards, protocols, and standards to ensure alignment with evolving processes.</li><li>
Coaching Enablement Mindset: 
Focuses on enabling managers with actionable insights that drive measurable improvements in team performance.</li><li>
Collaboration &amp; Cross-Functional Alignment: 
Works closely with Intake, Care Access, and leadership teams to ensure consistent quality expectations and alignment across functions.</li></ul><h2 class="jobSectionHeader">
Benefits</h2>
We feel it is essential to invest in benefits that enable our employees to live healthy and full lives, including:<ul><li>
Opportunity for professional development and career growth</li><li>
Ability to work from the comfort and convenience of your home. We are a fully remote company.</li><li>
Generous PTO</li><li>
Highly competitive health, vision, and dental insurance coverage for a startup at our stage.</li></ul></div>

Quality Control and Performance Manager

<div><h1 class="jobSectionHeader">Authorizations &amp; Transitions Specialist</h1>
PocketRN<h2 class="jobSectionHeader">
Company Overview</h2>
PocketRN is the first telehealth startup built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We have a phenomenal team (ex-Qualtrics, Stanford Healthcare, Intermountain, Team Select, etc.) and an exceptional investor group of healthcare-focused VCs and former and current CEOs of top public healthcare companies.<h2 class="jobSectionHeader">
About the Role</h2>
The Authorizations &amp; Transitions Specialist plays a critical role in ensuring patients are successfully activated into care by managing partner authorizations, and care transitions between agencies.
This role combines healthcare operations, partner coordination, and patient-facing communication. In addition to processing eligibility and respite authorizations, this role owns the end-to-end transition process when patients move between Home Care Agencies, ensuring minimal disruption to care and a smooth experience for patients and families.
The specialist works closely with partners, patients/caregivers, and internal teams to coordinate referrals, confirm agency acceptance, and maintain accurate system documentation.<h2 class="jobSectionHeader">
Schedule</h2>
9am-5pm (standard in their time zone)<h2 class="jobSectionHeader"> 
Key Responsibilities</h2><h3 class="jobSectionHeader">
Authorization Management</h3>
Eligibility Letter Processing (Daily &amp; Bi-Weekly Reviews)<ul><li>
Conduct daily review of Alignment Results report</li><li>
Send GUIDE Beneficiary Alignment Letters to POA/Patient</li><li>
Retrieve Athena Patient ID and caregiver/POA contact information</li><li>
Maintain accurate tracking of status and follow up on missing information</li></ul>
Respite Authorization Processing (Partner-Facing)<ul><li>
Confirm Home Care Agency partner</li><li>
Validate or update referring provider information (Athena / HubSpot)</li><li>
Send Respite Authorization Letters to Home Care Agencies</li><li>
Escalate missing or incomplete partner contact information as needed</li></ul><h3 class="jobSectionHeader">
Care Transitions Management</h3>
Transition Coordination &amp; Ownership<ul><li>
Own the end-to-end transition process when patients move from one Home Care Agency to another</li><li>
Review active and available agencies within the patient&rsquo;s geographic area</li></ul>
Partner Outreach &amp; Referral Placement<ul><li>
Conduct outreach to eligible Home Care Agencies to identify availability and fit</li><li>
Facilitate referral placement by:<ul><li>
Sharing patient details appropriately</li><li>
Confirming agency acceptance of referral</li></ul></li><li>
Ensure timely follow-up with agencies to avoid delays in care transitions</li></ul>
Patient &amp; Caregiver Communication<ul><li>
Communicate with patients, caregivers, and/or POAs regarding:<ul><li>
Transition rationale</li><li>
Next steps</li><li>
New agency details</li></ul></li><li>
Ensure a smooth and supportive experience during transitions, minimizing confusion or disruption</li></ul><h3 class="jobSectionHeader">
Operational Maintenance</h3><ul><li>
Support ongoing operational projects, including:<ul><li>
Data cleanup and system accuracy initiatives</li><li>
Ongoing eligibility verification</li><li>
Accurate agency assignment</li></ul></li></ul><h3 class="jobSectionHeader">
Documentation &amp; System Updates</h3><ul><li>
Accurately document all transition-related activity in internal systems (Athena, HubSpot, trackers)</li><li>
Update care team information to reflect new agency placement</li><li>
Maintain clear notes on outreach attempts, agency responses, and transition status</li></ul><h3 class="jobSectionHeader">
Escalation &amp; Issue Resolution</h3><ul><li>
Identify and escalate risks impacting successful transitions, including:<ul><li>
Lack of agency availability</li><li>
Delayed partner responses</li><li>
Patient or caregiver concerns</li></ul></li><li>
Partner with internal teams to resolve blockers and ensure continuity of care</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><h3 class="jobSectionHeader">
Experience</h3><ul><li>
1-3+ years of experience in healthcare operations, care coordination, intake, or similar roles</li><li>
Associates Degree is a plus</li><li>
Experience working with referrals, authorizations, or eligibility workflows</li><li>
Experience coordinating across partners, providers, or care teams</li><li>
Experience in home health, telehealth, or care coordination environments preferred</li></ul><h3 class="jobSectionHeader">
Systems &amp; Tools</h3><ul><li>
Experience using EMR systems (Athena preferred)</li><li>
Familiarity with CRM tools (HubSpot or similar)</li><li>
Comfortable managing workflows across multiple systems and trackers</li></ul><h2 class="jobSectionHeader">
Core Skills &amp; Attributes</h2><ul><li>
Operational Ownership &amp; Follow-Through: 
Takes full ownership of authorization, and transition workflows, ensuring patients move efficiently from intake to care without delays.</li><li>
Coordination Across Stakeholders: 
Effectively manages communication between patients, caregivers, Home Care Agencies, and internal teams to ensure smooth transitions and continuity of care.</li><li>
Attention to Detail &amp; Accuracy: 
Maintains high standards for documentation, authorization processing, and system updates to ensure compliance and prevent downstream issues.</li><li>
Process Discipline &amp; Workflow Management: 
Follows structured workflows while managing multiple cases simultaneously, ensuring SLAs and timelines are consistently met.</li><li>
Problem-Solving in Dynamic Situations: 
Navigates ambiguity such as limited partner availability or incomplete information, identifying solutions to move patients forward.</li><li>
Persistence &amp; Partner Outreach Skills: 
Demonstrates proactive follow-up and persistence when coordinating with partners to secure timely referral acceptance and placement.</li><li>
Analytical Thinking &amp; Prioritization: 
Evaluates case urgency, partner availability, and patient needs to prioritize actions and optimize time to placement.</li><li>
Patient-Centered Communication: 
Communicates clearly and empathetically with patients and caregivers during transitions, ensuring understanding and minimizing disruption.</li><li>
Adaptability &amp; Flexibility: 
Comfortable managing both structured processes (authorizations) and variable workflows (transitions) in a fast-paced environment.</li><li>
Systems Proficiency: 
Able to work across EMR, CRM, and tracking tools to maintain accurate visibility into case status and progression.</li></ul><h2 class="jobSectionHeader">
Benefits</h2>
We feel it is essential to invest in benefits that enable our employees to live healthy and full lives, including:<ul><li>
Opportunity for professional development and career growth</li><li>
Ability to work from the comfort and convenience of your home. We are a fully remote company.</li><li>
Generous PTO</li><li>
Highly competitive health, vision, and dental insurance coverage for a startup at our stage.</li></ul></div>

Authorizations and Transitions Specialist

<div><h1 class="jobSectionHeader">Support Operations Coordinator</h1>
PocketRN Inc.
Company Overview
PocketRN is the first telehealth startup built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We have a phenomenal team and an exceptional investor group of healthcare-focused VCs and former and current CEOs of top public healthcare companies.<h3 class="jobSectionHeader">
Position Summary</h3>
PocketRN is seeking a highly organized, systems-minded, and operationally driven Support Operations Coordinator to help scale and optimize our Support organization. This role is responsible for improving workflows, maintaining operational structure, identifying process gaps, and serving as a cross-functional partner between Support, Intake, Product, Clinical Operations, and Engineering.
The ideal candidate thrives in fast-paced environments, enjoys solving operational problems, and has a strong ability to connect systems, workflows, and people. This role will help create scalable processes that improve efficiency, reduce friction, and support a high-quality caregiver and patient experience.
This is not a traditional ticket-handling role. Instead, this position focuses on improving the systems and operational structure behind the support experience.<h3 class="jobSectionHeader">
Schedule</h3>
Full-time<h2 class="jobSectionHeader">
Key Responsibilities</h2>
The essential functions include, but are not limited to the following:<h3 class="jobSectionHeader">
Daily Monitoring &amp; Operational Triage</h3><ul><li>
Monitor support queues and intake workflows to identify:<ul><li>
Backlogs</li><li>
SLA risks</li><li>
Misrouted or unclear requests</li></ul></li><li>
Identify recurring operational patterns and process breakdowns</li><li>
Step in to help resolve edge cases or unclear ownership situations</li><li>
Ensure operational workflows remain organized, scalable, and efficient</li></ul><h3 class="jobSectionHeader">
Process Ownership &amp; Workflow Optimization</h3><ul><li>
Maintain and improve support and intake workflows, including:<ul><li>
Intake Support handoff processes</li><li>
Escalation paths</li><li>
Ownership rules and decision trees</li></ul></li><li>
Clearly document workflows and operational responsibilities</li><li>
Identify operational gaps early and propose scalable solutions</li><li>
Partner with leadership to implement workflow improvements and reduce operational friction</li></ul><h2 class="jobSectionHeader">
Cross-Functional Coordination</h2><ul><li>
Partner closely with:<ul><li>
Intake</li><li>
Product</li><li>
Clinical Operations</li><li>
Engineering</li><li>
Customer Success</li></ul></li><li>
Participate in recurring operational syncs to:<ul><li>
Surface trends</li><li>
Clarify ownership</li><li>
Escalate operational risks</li><li>
Drive alignment across teams</li></ul></li><li>
Help ensure operational changes are communicated and implemented effectively</li></ul><h2 class="jobSectionHeader">
Platform Expertise &amp; Escalation Support</h2><ul><li>
Serve as a subject matter expert on platform workflows and functionality</li><li>
Support internal teams with troubleshooting and platform-related questions</li><li>
Reproduce reported bugs and escalate validated issues to Engineering</li><li>
Partner with Product and Engineering to improve tooling and workflows</li></ul><h2 class="jobSectionHeader">
Data, Reporting &amp; Operational Insights</h2><ul><li>
Track and report on operational metrics including:<ul><li>
Ticket volume</li><li>
Resolution time</li><li>
Repeat issues</li><li>
Contact trends</li><li>
Escalation trends</li></ul></li><li>
Identify actionable operational insights and improvement opportunities</li><li>
Help package data and trends into leadership-ready reporting</li></ul><h2 class="jobSectionHeader">
Tooling &amp; Automation</h2><ul><li>
Maintain and improve support tooling configurations including:<ul><li>
Macros</li><li>
Routing rules</li><li>
Intake forms</li><li>
Automations</li></ul></li><li>
Test and support rollout of new operational workflows and tooling updates</li><li>
Evaluate operational efficiency opportunities through automation and technology improvements</li></ul><h2 class="jobSectionHeader">
Enablement &amp; Change Management</h2><ul><li>
Train Support and Intake teams on:<ul><li>
New workflows</li><li>
Process updates</li><li>
Tool changes</li></ul></li><li>
Create operational documentation and quick-reference resources</li><li>
Gather and surface frontline feedback regarding workflow effectiveness and operational pain points</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications (Knowledge, Skills, and Abilities)</h3><ul><li>
2&ndash;4+ years of experience in Support Operations, Customer Support, Healthcare Operations, or related operational role</li><li>
Strong organizational and problem-solving skills</li><li>
Ability to identify patterns, operational gaps, and process inefficiencies</li><li>
Excellent verbal and written communication skills</li><li>
Experience working cross-functionally with multiple stakeholders</li><li>
Strong attention to detail and process documentation skills</li><li>
Comfortable learning and navigating technical systems and workflows</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications:</h3><ul><li>
Experience in healthcare, telehealth, patient support, or care coordination</li><li>
Experience with support platforms, CRM systems, or ticketing systems</li><li>
Experience with workflow automation or operational tooling</li><li>
Experience in startup or high-growth environments</li><li>
Familiarity with reporting and operational metrics</li></ul><h3 class="jobSectionHeader">
Core Skills &amp; Attributes</h3><ul><li>
Systems thinker</li><li>
Operationally minded</li><li>
Strong communicator</li><li>
Detail-oriented</li><li>
Collaborative</li><li>
Adaptable and resourceful</li><li>
Process-driven</li><li>
Calm under pressure</li><li>
Solutions-focused</li><li>
Strong ownership mentality</li></ul><h3 class="jobSectionHeader">
Why Join PocketRN</h3><ul><li>
Be part of a mission-driven company improving lives through nurse-led care</li><li>
Help build and scale operational systems that directly impact patients and caregivers</li><li>
Work cross-functionally with Product, Clinical, and Support leadership</li><li>
Opportunity to shape the future of Support Operations at a growing healthcare startup</li><li>
Fully remote work environment with flexibility and autonomy</li></ul></div>

Support Operations Coordinator

<div><h1 class="jobSectionHeader">Remote Supervising Provider</h1>
PocketRN<h2 class="jobSectionHeader">
About PocketRN</h2>
PocketRN is the first telehealth startup built specifically for nurses, with a mission to close the gap between home and healthcare by enabling patients in post-acute care to meet virtually with specialized nurses. We recognize that nurses are the backbone of healthcare delivery and we are dedicated to empowering them with flexible, remote work options while delivering expert, convenient, high-quality care to patients and caregivers.
Our team includes leaders from Qualtrics, Stanford Healthcare, and Intermountain Healthcare, supported by an exceptional group of investors including former and current CEOs of leading public healthcare organizations.<h2 class="jobSectionHeader">
Role Summary</h2>
The Remote Supervising Provider plays a crucial role in ensuring the success of PocketRN&rsquo;s dementia care (GUIDE) program. Working closely with the Chief Medical Officer, provider liaisons, clinical teams, care navigators, and patients, the Provider will review clinical documentation, complete CMS-required attestations, and support timely, high-quality dementia care. This role helps ensure that patients and caregivers have access to the services and support they qualify for.
More information about the GUIDE program can be found here: https://www.cms.gov/priorities/innovation/innovation-models/guide<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
Clinical Responsibilities</h3><ul><li>
Act as a supervising/collaborating physician for PocketRN Nurse Practitioners and, perform quarterly chart reviews, hold virtual meetings with assigned NPs as needed, etc.</li><li>
Review and sign off on documentation from care navigators and nurses in a timely manner.</li><li>
Enter relevant charges into the electronic medical record (Athena) for services provided.</li><li>
Complete provider attestations as required for the dementia care program(s).</li><li>
Provide oversight to care navigators, nurses, and APRNs supporting program beneficiaries.</li><li>
Respond to escalations from clinical teams and care navigators as needed.</li><li>
When appropriate, evaluate and diagnose patients with dementia when extenuating circumstances prevent assessment through their existing care team.</li><li>
Communicate clearly and frequently with patients, caregivers, PocketRN staff, and partners.</li><li>
Follow escalation protocols for urgent scenarios and ensure timely communication with relevant parties.</li><li>
Maintain accurate, timely, and thorough documentation of patient data and clinical decisions.</li><li>
Maintain strict adherence to HIPAA and privacy standards in a virtual care environment.</li></ul><h3 class="jobSectionHeader">
Telehealth &amp; Administrative Responsibilities</h3><ul><li>
Maintain an active, unencumbered provider license in each state where patient care is delivered.</li><li>
Review and sign off on completed comprehensive assessments, medication reconciliations, and required attestations within 7 days of the patient visit as the billing provider. This applies to patient visits conducted by nursing staff that requires provider review for completion and billing purposes.</li><li>
Participate in patient, caregiver, and staff education and coaching when requested.</li><li>
Conduct remote calls and video visits on PocketRN, including urgent escalation visits when needed. Appropriate documentation must be completed in 24 hours.</li><li>
Complete all required training to stay current with PocketRN clinical protocols and workflows.</li><li>
Complete all required clinical competency assessments and orientation checkoffs within 30 days of the start date, demonstrating readiness to independently manage provider visits and meet organizational clinical standards.</li><li>
Assist with the creation of clinical content and training materials as requested.</li><li>
Perform administrative tasks as needed to support program operations.</li><li>
Cooperate with billing, documentation, credentialing, payor enrollment, and compliance requirements.</li><li>
Participate in quality assurance, peer review, and performance improvement initiatives.</li><li>
Prepare accurate and timely electronic medical record entries.</li><li>
Notify PocketRN within immediately or 72 hours of any event that may affect licensure, credentialing, or professional standing.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Required</h3><ul><li>
Dementia Proficient Provider, meeting at least one CMS criterion:<ul><li>
At least 25% of patient panel within the past 5 years comprised of adults with cognitive impairment (including dementia), or</li><li>
At least 25% of patient panel within the past 5 years aged 65 or older, or</li><li>
Specialty in neurology, psychiatry, geriatrics, geriatric psychiatry, behavioral neurology, or geriatric neurology.</li></ul></li><li>
Education: Graduate of an accredited school of medicine or osteopathic medical school</li><li>
Experience: Minimum 2 years of direct patient care as an MD or DO.</li><li>
Licensure: Current MD or DO license in Arkansas required</li><li>
Billing Privileges: Must be an actively enrolled Medicare Billing Provider</li><li>
Communication: Strong verbal and written communication skills; proficiency with asynchronous communication in a remote environment.</li><li>
Professionalism: Courteous, empathetic, and patient-centered communication.</li><li>
Technical Skills: Proficiency with electronic health records (Athena preferred), Google Workspace, and telehealth tools.</li><li>
Home Setup:<ul><li>
Private, quiet location for HIPAA-sensitive calls</li><li>
Reliable computer (no Chromebooks)</li><li>
Internet speed of at least 50 Mbps</li></ul></li></ul><h2 class="jobSectionHeader">
Preferred</h2><ul><li>
Current MD or DO license in all 50 states</li><li>
Experience working in virtual care or startup environments.</li><li>
Experience supporting dementia or geriatric populations.</li></ul><h3 class="jobSectionHeader">
Core Competencies</h3><ul><li>
Patient-Centered Care &ndash; Honors patient values, needs, and preferences.</li><li>
Adaptability &ndash; Able to learn new systems quickly and adjust to changing workflows.</li><li>
Self-Motivation &ndash; Works effectively in an independent, remote environment.</li><li>
Mission-Driven Teamwork &ndash; Thrives in a collaborative, compassionate, innovative healthcare team.</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Fully remote work environment.</li><li>
Generous PTO.</li><li>
Highly competitive health, dental, and vision coverage.</li><li>
Significant post&ndash;Series A equity.</li><li>
Extensive opportunities for professional growth, mentorship, and career advancement.</li></ul></div>

Remote Supervising Provider (Full-Time)

Join Pocket RN and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.