Qureos Mentor

Point Broadband

Foley, AL
 
Do you want to be part of a team that's changing the way communities connect? Point Broadband takes pride in offering reliable and affordable broadband services to rural communities and small towns across the region. We're always on the lookout for talented, driven individuals to help us bring top-quality broadband services to more customers. Are you ready to be an integral part of a dynamic organization that values hard work, collaboration, and a steadfast commitment to providing exceptional service to our customers? Please let us hear from you!
 
Summary: 
This position is responsible for identifying and marking the location of underground telecom infrastructure, to prevent damage during excavation or construction activities. This role involves reading and interpreting utility maps and construction drawings, using electromagnetic and GPS-based locating equipment, and adhering to safety standards and regulatory requirements.
 
Duties and Responsibilities: 
Essential duties and responsibilities include but are not limited to those listed below:
 
<ul>
<li>Receive utility tickets daily, schedule, locate and mark Point Broadband Underground Facilities.</li>
<li>Notify vendor, via internet, daily, that facilities have been marked or located.</li>
<li>Respond quickly to Emergency Locates.</li>
<li>Assist Point Broadband crews in locating underground facilities.</li>
<li>Meet with excavators, as required, to assist with facilities marking, identification and location/depth.</li>
<li>Read and understand utility maps, prints, and aerial imagery to assist in identification of underground facilities.</li>
<li>Prioritize work activities by reviewing all locate requests to determine travel route and timelines.</li>
<li>Operate handheld detection equipment in the designed manner.</li>
<li>Periodically remove and replace manhole lids, weighing between 100- and 300-pounds, using a manhole cover removal tool.</li>
<li>Mark the location of underground facilities on roadways, private property, and other locations, as appropriate and needed, using required spray paints, flags and other equipment.</li>
<li>Accurately and consistently wear safety gear, and operate safety equipment, provided.</li>
<li>Daily contact with utility managers, crews, homeowners, and contractors discussing locate issues.</li>
<li>Review existing or incoming data for currency, accuracy, usefulness, quality, and completeness of documentation.</li>
<li>Convert data collected from field operations into GIS database with proper and accurate spatial location.</li>
<li>Operate handheld GPS units in the designed manner.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience: 
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum of one year's experience in operating underground locating equipment (preferred but not necessary).</li>
<li>Must have a valid driver's license, drive extensively, and get in-and-out of vehicle repeatedly.</li>
<li>Must be able to distinguish between utility color codes (American Public Works Association Uniform Color Codes for temporary marking of underground utilities) used to identify existing underground utilities.</li>
<li>Demonstrate understanding of local utility system.</li>
<li>Demonstrate good time management skills to plan and accomplish assigned workload.</li>
<li>Must have solid verbal and written communication skills, and the ability to work independently and professionally in a diverse and stressful environment.</li>
<li>Complete and document work activities using laptop computer and transmit completed tickets on a timely basis to the company's mainframe.</li>
<li>Good communications skills with managers, contractors, utility representatives and homeowners.</li>
</ul>
Physical Demands/Working Conditions: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Required to talk, hear, and communicate effectively.</li>
<li>Duties are performed both indoors and outdoors in varying weather conditions.</li>
<li>Must be able to bend, stoop, lift, climb and perform all other physical movements necessary to the essential functions of the job.</li>
<li>Must be able to work in all types of terrain and hazards (grass, gravel, ditches, etc.), all types of environments (construction sites, highways, industrial, private property, etc.) and all types of weather conditions.</li>
<li>Ability to periodically lift items up to 100 pounds.</li>
<li>Regularly required to work on-call hours and some overnight travel.</li>
</ul>
Benefits: 
<ul>
<li>Medical (3 plans to choose from), Dental and Vision</li>
<li>Short Term Disability</li>
<li>Flexible Spending Accounts</li>
<li>Company Paid Life as well as Voluntary policies</li>
<li>401(k) with generous company match</li>
<li>Paid Time Off</li>
<li>Share the Care Paid Time Off</li>
<li>Paid Holidays</li>
<li>Cell Phone Allowance *Applicable by Position*</li>
<li>Career Progression Opportunities</li>
<li>Discounted Broadband Services *Where Applicable*</li>
</ul>

Utility Locator

Bristol, VA
 
At Point Broadband, we are dedicated to delivering the best broadband services to rural communities and small towns. We are seeking a detail-oriented and proactive Field Service Technician to support the smooth functioning of our daily operations. In this role, you will assist with a variety of tasks aligned with Point Broadband's operational goals, all while upholding the high standards of service our customers expect.
 
Summary: 
Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets. We are looking for someone who is friendly, reliable, self-motivated and can direct their own work at customer locations.
 
Computer networking skills are a plus. However, in house training is offered for candidates who have basic technical skills and aptitude. Applicants must have a clean driving record and be able to pass a pre-employment background check and drug test.
 
Duties and Responsibilities: 
Essential duties and responsibilities include but are not limited to those listed below:
 
<ul>
<li>Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service</li>
<li>Install and relocate outlets</li>
<li>Install or remove converters and cable modems</li>
<li>Install interior and exterior wiring</li>
<li>Connect peripheral equipment</li>
<li>Train customers on proper use of equipment</li>
<li>Monitor, repair and record system, drop, and in-house leakage</li>
<li>Assure proper signal levels and picture quality</li>
<li>Identify causes of picture and/or signal degradation</li>
<li>Troubleshoot from consumer device to tap</li>
<li>Troubleshoot, repair and replace components from tap to consumer device</li>
<li>Assure system security by terminating unused ports and tag drops and locking pedestals</li>
<li>Take voltage measurements</li>
<li>Understand/apply FCC and NESC technical standards</li>
<li>Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)</li>
<li>Provide superior customer service</li>
<li>Complete all tasks to company quality standards</li>
<li>Maintain professional appearance and behavior at all times</li>
<li>Maintain excellent attendance</li>
<li>Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance</li>
<li>Replaces defective/damaged tap plates and installs new taps</li>
<li>Troubleshoots/repairs problems between customer equipment and the RF of the optical node.</li>
<li>Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.</li>
<li>Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.</li>
<li>Performs underground and aerial construction duties associated with CATV operations.</li>
<li>Performs network troubleshooting including ping test, trace routes and speed test.</li>
<li>Installs power supply and performs field engineering walkouts.</li>
<li>Other duties as assigned - which may include training other employees</li>
</ul>
Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Able to present technical information to a non-technical audience</li>
<li>Able to work independently</li>
<li>Able to accurately measure distances using tapes and other measuring devices</li>
<li>Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR</li>
<li>Able to accurately maintain records, logs, reports, work orders, etc.</li>
<li>Able to operate office equipment, fax, copier, etc.</li>
<li>Able to handle escalations and time-critical issues</li>
<li>Able to read street maps</li>
<li>Able to work flexible hours as required, including evenings, weekends and on-call shifts</li>
<li>Must have a valid driver's license and good driving record</li>
</ul>
Education/Experience
 
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.
 
Computer Skills: 
Basic computer skills are preferred, including internet and email
 
Physical Demands/Working Conditions: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Ability to work while standing most of the time</li>
<li>Ability to walk or work over all types of terrain, in all types of weather</li>
<li>Ability to carry tools and equipment</li>
<li>Ability to work in tight spaces while bending, twisting and reaching</li>
<li>Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)</li>
<li>Ability to differentiate between different sizes and colors of wires</li>
<li>Ability to perform work in elevated places (i.e., roofs and utility poles)</li>
<li>Ability to use drills, hammers, wrenches, screwdrivers and other hand tools</li>
<li>Ability to work with small components</li>
<li>Ability to use close vision, peripheral vision and adjust focus</li>
<li>Ability to work in poorly vented areas such as attics, in extreme temperatures</li>
<li>Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp</li>
<li>Ability to lift up to 90 pounds</li>
<li>Physically able to work computer equipment and test equipment</li>
<li>Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions</li>
<li>Ability to work safely near power lines and electrical equipment</li>
<li>Ability to drive Company vehicles in a safe manner</li>
<li>Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.</li>
</ul>
Benefits: 
<ul>
<li>Medical (3 plans to choose from), Dental and Vision</li>
<li>Short Term Disability</li>
<li>Flexible Spending Accounts</li>
<li>Company Paid Life as well as Voluntary policies</li>
<li>401(k) with generous company match</li>
<li>Paid Time Off</li>
<li>Share the Care Paid Time Off</li>
<li>Paid Holidays</li>
<li>Uniform/Boot allowance *Applicable by Position*</li>
<li>Cell Phone Allowance *Applicable by Position*</li>
<li>Career Progression Opportunities</li>
<li>Discounted Broadband Services *Where Applicable*</li>
</ul>

Field Service Technician

Join Point Broadband and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Point Broadband

ABOUT_COMPANY

Utility Locator

Field Service Technician