Qureos Mentor

Polestar Plumbing Heating & Cooling

<div>Who We Are:
Polestar Plumbing, Heating &amp; Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers&mdash;delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:<ul><li>
$75,000-$100,000 annually (Base plus performance bonuses based on team KPIs)</li><li>
Weekly Pay</li><li>
Ability to work in-office with leadership growth opportunities</li><li>
PTO and Paid Holidays</li><li>
Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental &amp; Critical Illness coverages 
Paid $15,000 Life Insurance and Long-Term Disability coverage</li></ul>
What You'll Be Doing<ul><li>
Lead and manage daily operations of the call center team to ensure exceptional customer service</li><li>
Monitor inbound and outbound call performance, booking rates, and customer satisfaction metrics</li><li>
Coach, train, and develop Customer Service Representatives (CSRs) to improve performance and consistency</li><li>
Handle escalated customer concerns and ensure timely, professional resolution</li><li>
Oversee scheduling and dispatch coordination to maximize efficiency and revenue opportunities</li><li>
Track KPIs, generate reports, and implement strategies to improve call conversion and booking rates</li><li>
Collaborate with service and sales teams to align call center performance with company goals</li><li>
Ensure all customer interactions reflect company values and service standards</li><li>
Maintain accurate records and documentation using company software systems</li><li>
Create and maintain a positive, motivated, and high-performing team environment</li><li>
Participate in ongoing leadership and industry training to stay ahead of best practices</li></ul>
Our 3 Step Hiring Process:
At Polestar, we know great talent moves fast&mdash;and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24&ndash;48 hours!<ul><li>
Apply 
Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)</li><li>
Phone Screen 
If your experience is a match, our team will reach out&mdash;often the same day&mdash;for a brief phone interview.</li><li>
In-Person Interview 
If the phone screen goes well, we&rsquo;ll schedule an in-person interview&mdash;usually within 24 hours. You&rsquo;ll meet with team members, ask questions, and learn more about working at Polestar.</li></ul>
Requirements:<ul><li>
Minimum 2&ndash;3 years of experience in call center leadership or customer service management</li><li>
Strong leadership, communication, and coaching skills</li><li>
Experience tracking KPIs, call metrics, and performance reporting</li><li>
Ability to handle high-pressure situations and resolve customer escalations</li><li>
Highly organized, detail-oriented, and results-driven</li><li>
Familiarity with CRM and call center software systems preferred</li></ul>
Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar&mdash;apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.</div>

Call Center Manager

Join Polestar Plumbing Heating & Cooling and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Polestar Plumbing Heating & Cooling

About Company

Call Center Manager