Qureos Mentor

POTAFO PRIVATE LIMITED

About PotafoAt Potafo, we&rsquo;re building Kerala&rsquo;s fastest-growing quick-commerce and food-tech brand. Behind the scenes, a strong administration backbone ensures smooth day-to-day operations, enabling our teams to perform at their best. To strengthen this backbone, we are seeking a proactive Office Administrator who can manage administrative tasks with efficiency and also work closely with the HR function to keep our workplace organized, compliant, and thriving.What You&rsquo;ll Do<ul><li>Keep the Office Running</li><li>Oversee daily office administration and ensure smooth functioning of facilities.</li><li>Manage office stationery, supplies, and other operational purchases.</li><li>Vendor &amp; Procurement</li><li>Liaise with vendors, obtain quotes/proposals, and negotiate for cost-effective deals.</li><li>Ensure timely procurement and maintain proper records of purchases.</li><li>Asset Management</li><li>Maintain an updated record of office assets (IT 7 electronic assets, equipments, furniture, etc.)</li><li>Track allocation, movement, and upkeep of company assets.</li><li>Support HR &amp; Operations</li><li>Work alongside the HR team to support employee needs (onboarding, ID cards, access, etc.).</li><li>Assist in organizing company events, meetings, and employee engagement activities.</li><li>General Admin Duties</li><li>Handle travel arrangements, logistics, and accommodation for staff when required.</li><li>Ensure compliance with company policies for office management.</li><li>Coordinate day-to-day administrative requirements across departments.</li></ul>What You&rsquo;ll Need<ul><li>1&ndash;2 years of experience in administration or office management.</li><li>Strong organizational and multitasking abilities.</li><li>Good negotiation and vendor management skills.</li><li>Willingness to travel for purchases, coordination, or operational requirements.</li><li>Familiarity with MS Office / Google Workspace for documentation and reporting.</li><li>A proactive mindset with the ability to work alongside the HR Team.</li></ul>What You&rsquo;ll Get<ul><li>Competitive salary package.</li><li>Hands-on exposure to both administration and HR functions.</li><li>Opportunity to grow into a broader HR &amp; Admin leadership role.</li><li>A supportive, youthful, and collaborative work environment.</li><li>The chance to make a real impact by keeping Potafo&rsquo;s operations seamless and efficient.</li></ul>Job Types: Full-time, PermanentPay: &#8377;12,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Office Admin (Kozhikode)

About Potafo:At Potafo, our mission is simple &mdash; delighting customers every single day. As Kerala&rsquo;s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we&rsquo;re looking for a Customer Care Head who can inspire, manage, and elevate the customer support experience at scale.What You&rsquo;ll Do<ul><li>Lead the Team</li><li>Manage, mentor, and motivate a growing customer care team.</li><li>Create duty schedules and assign responsibilities for smooth 24/7 coverage.</li><li>Train &amp; Develop</li><li>Conduct regular training sessions to upskill agents on product knowledge, communication, and problem-solving.</li><li>Build a strong service culture within the team.</li><li>Drive Service Excellence</li><li>Ensure SLAs (response time, resolution rate, CSAT) are consistently met.</li><li>Handle escalations and provide quick, customer-first resolutions.</li><li>Listen to Customers</li><li>Collect and track customer feedback across all channels.</li><li>Identify pain points and initiate process improvements.</li><li>Analyze &amp; Report</li><li>Review customer care data (tickets, calls, chats, &amp; complaints).</li><li>Present insights to leadership and recommend actionable strategies.</li><li>Collaborate Cross-Functionally</li><li>Work with Operations, Tech, and Marketing teams to resolve recurring issues.</li><li>Align customer experience goals with business objectives.</li></ul>What You&rsquo;ll Need<ul><li>3&ndash;5 years of experience in customer service, with at least 2 years in a team leadership role.</li><li>Excellent communication and conflict-resolution skills.</li><li>Proven ability to manage teams, duty rosters, and performance targets.</li><li>Analytical mindset with experience in data-driven decision-making.</li><li>Hands-on knowledge of CRM or ticketing tools.</li><li>Strong ownership attitude and ability to thrive in a fast-paced environment.</li></ul>What You&rsquo;ll Get<ul><li>Competitive salary + performance incentives.</li><li>End-to-end ownership of the customer care vertical.</li><li>Opportunity to shape the customer experience strategy of a fast-growing food-tech brand.</li><li>A youthful, collaborative, and high-growth work environment.</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In personSpeak with the employer +91 8714576434

Customer Care Team Leader (Kozhikode)

Join POTAFO PRIVATE LIMITED and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

POTAFO PRIVATE LIMITED

ABOUT_COMPANY

Office Admin (Kozhikode)

Customer Care Team Leader (Kozhikode)