Qureos Mentor

PRA Group

<div><div>We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.</div><div></div><div>
Position Summary:</div><div></div>
Provides analytical support and reporting to the call center planning and collections teams. Works with stakeholders to gather requirements, perform scoping and deliver projects to standardize and enhance reports / models. Provides leadership in both the frontend / backend creation of reporting and ultimately automation. Excels in data structure with the ability to produce long term reporting along with ad-hoc.<div></div><div>
Key Responsibilities (other duties as assigned):</div><ul><li><div>
Responsible for providing complex data analysis and reporting using various data visualization tools (e.g., SQL, Excel, Power BI, SSRS, etc.); Serves as a Project Manager on various reporting initiatives and provides reporting to senior leadership for strategic decision making</div></li><li><div>
Identifies trends and uses a data-based approach to recommend opportunities for efficiencies; supports business improvements that reduce expenditures and increase profitability</div></li><li><div>
Provides data for formulating and implementing strategic plans and roadmaps; Works with senior leaders in the deliverance of models</div></li><li><div>
Provides analysis for contact centers and company-wide initiatives (e.g., Right-Party Contact rates, cash generation, schedule adherence and efficiency); Partners with leadership to develop best in class reporting</div></li><li><div>
Assists with analytics, metrics and reporting to develop strategic and operational insights for dialer operations, workforce planning and performance improvement at the direction of senior leaders</div></li><li><div>
Forecasts performance at the direction of senior leaders by creating performance and accountability reports and monitors efficiency. Assists in determining where opportunities exist at the direction of senior leadership</div></li><li><div>
Serves as the subject matter expert for frontend / backend report creation and automation and assists in the deployment of new software and technology.</div></li><li><div>
Analyzes report usage and performance. Develops methods to improve low usage and poor performance.</div></li><li><div>
Presents and trains employees on new reports (from collector to senior leader)</div></li></ul><div></div><div>
Professional Experience/Qualifications:</div><ul><li><div>
Bachelor&rsquo;s in Computer Science, Business Management, Information Technology or related field or equivalent; Master&rsquo;s degree preferred</div></li><li><div>
Experience in call center dialer operations and collections preferred</div></li><li><div>
Knowledge of contact center operations, systems, business processes, performance metrics and modeling techniques</div></li><li><div>
Advanced SQL / Power BI and Microsoft Excel experience required</div></li><li><div>
Python experience recommended</div></li><li><div>
Excellent data analysis skills; Experience using multiple analytical tools and methodologies</div></li><li><div>
Advanced Microsoft Office skills including Excel and PowerPoint; Ability to perform large scale data analysis and work with large quantities of detailed information with a high level of accuracy</div></li><li><div>
Excellent written and verbal communication skills; Ability to engage with senior stakeholders and at multiple levels</div></li><li><div>
Ability to organize and prioritize multiple projects/tasks simultaneously while meeting multiple deadlines.</div></li></ul><div></div><div><i>
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.</i></div></div>

Senior Analyst - Reporting & Analysis

Join PRA Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PRA Group

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Senior Analyst - Reporting & Analysis