Qureos Mentor

Prada Group

Job description:Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church s and Car Shoe brands, and has employees of over 100 nationalities.JOB PURPOSE To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department. RESPONSIBILITIESBUSINESS Ensure an exceptional welcome and customer service, fostering cross selling among the product categories. Analyze the department performance and define the act ons required for ach eving the bus ness object ves. Give commercial suggestions to SM. Drive the team to exceed their KPIs. Be constantly up-to-date on market trend and share  ns ghts w th relevant funct ons. Foster the ecommerce channel development. CUSTOMER Ensure high levels of customer satisfaction through excellent service. Strengthen customer loyalty by engag ng and supporting the sales team  n clientel ng act v ties and gains new local customers to grow department sales. TEAM  Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures. Identify h gh potent al collaborators for internal development opportunities. Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.  RETAIL Guarantee an in-depth product knowledge w th n the department, working w th the relevant functions to support product/ collection training needs. Prov de feedback and focused suggestions on department needs to the Store Manager. Guarantee the v sual presentat on of his/her department. Ensure effect ve and eff c ent back-of-house organization for the department and is responsible for the protect on of the company s assets as well as the staff grooming standards to be ensured.  KNOWLEDGE AND SKILLSPassion and knowledge of the managed product categoryBusiness drivenTeam player with the ability to lead and influence peersStrong customer service approachNatural ability to serve our clientConfident, enthusiastic and positiveProblem solvingOrganized and detail orientedMarket and product knowledge/passionBusiness/Retail Management degree or equivalent is a plusInterest in luxury/fashion, art and designFluent spoken English expected. Other languages are desirable Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Department Manager

Lead and inspire the team, fostering a culture of collaboration, creativity, and accountability.
Develop and implement strategies aimed at achieving business goals and enhancing client experience.
Ensure brand consistency and operational excellence across all touchpoints.
Monitor KPIs such as cross-selling, conversation rate, sales targets as well as CRM KPIS such as private appointments, prospect conversation, analyze results, and identify opportunities for continuous improvement.
Partner with cross-functional teams (Retail, Merchandising, Communication, HR, Finance, etc.) to align strategies and share best practices.
Manage budgets, resources, and timelines effectively to ensure project and business success.
Represent the brand with professionalism and integrity, maintaining strong relationships with internal and external stakeholders.
Stay ahead of market trends and competitive landscape to anticipate client needs and support innovation.

Store Managerial Opportunities

<div>
 Job description:
 
 
 
 Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church&rsquo;s and Car Shoe brands, and has employees of over 100 nationalities.
 
 
 
 JOB PURPOSE
 
 
 
 To be the &ldquo;ambassador&rdquo; who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.
 
 
 
 RESPONSIBILITIES
 
 
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 Place the Customer at the center, creating a welcoming environment and striving to&nbsp; meet their every need and request, providing them with an excellence service in accordance to the &ldquo;client journey ceremony&rdquo;.
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 Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
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 Embrace and promote the Omni Channel mindset.
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 Work as a team player and partner with fellow colleagues, foster open and&nbsp;constructive&nbsp;communication,&nbsp;to ensure a consistent exceptional experience and contribute to a&nbsp;positive&nbsp;working&nbsp;environment, embracing Diversity and inclusion values.
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 Welcome and serve the customer providing an excellent in-store experience at all times.
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 Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
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 Ensure to be up-to-date knowing fashion trends and competitors.
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 Prove Brand and product knowledge.
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 Deal effectively with customer complaints by liaising with the line manager when necessary.
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 Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
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 Contribute to ensure a high level of security and is attentive to prevent product thefts.
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 </ul>
 
 
 KNOWLEDGE AND SKILLS
 
 
 
 Passion for selling and stores
 
 
 Curiosity and interest in luxury/fashion, art and design
 
 
 Experience of building a long-lasting relationship with clients
 
 
 Being able to work in team as well as alone
 
 
 Excellent communication and interpersonal skills
 
 
 Ambition, resilience, self motivation, result driven and problem solving
 
 
 Passion and knowledge of the managed product category
 
 
 Fluent spoken Arabic and English
 
 
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 Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 
 Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
 
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PRADA Client Advisor

Join Prada Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Prada Group

ABOUT_COMPANY

Department Manager

Store Managerial Opportunities

PRADA Client Advisor