Qureos Mentor

Precision Medicine Group

<div>Precision AQ is an award-winning global healthcare market access consultancy. We provide our clients with unified health economics and outcomes research, global pricing, access strategy and analytics, payer and physician pull-through, and data management. We provide powerful strategic thinking and research skills to positively impact payer and purchaser decision-making, which allows organizations to assess appropriate populations for therapies and potentially expand access for life-saving and altering medical interventions.

Interns are integral members of our Consulting project team, acting in a similar role as full-time Analysts. Depending on project availability, interns may be fully staffed on a single project throughout the summer, or may play supporting roles in several ongoing projects. You will be competitively compensated and will agree to at least 8 weeks of full-time employment over the summer.
<ul>
<li>Engaging with a project team and its leader to learn quickly and understand project outcomes, work plan &amp; milestones, individual expectations, and the roles, responsibilities, and accountabilities pertinent to the project</li>
<li>Serving as a knowledge/content authority on your projects</li>
<li>Using internal and external sources to conduct independent desk-based research to best address key client questions</li>
<li>Handling the data collection process from varied (primary and secondary) data sources and performing quantitative and qualitative analyses to aid the development of recommendations</li>
<li>Finding meaning in the knowledge/data that is not readily apparent and demonstrating the ability to ask the &quot;next question&quot; and discover answers beyond the obvious</li>
<li>Collaborating effectively with the project team and actively contributing to internal brainstorming sessions to develop thinking and recommendations</li>
<li>Participating in preparation for internal and client meetings and follow up</li>
<li>Participating in developing presentations and other client deliverables</li>
<li>Openly soliciting, receiving, and giving feedback among team members, project managers, and others involved in the success of a project</li>
<li>Supporting business development activities and assisting in crafting proposals for client</li>
<li>Participation on an internal project with other summer interns as part of an organized intern program</li>
</ul>
Required Experience
<ul>
<li>Currently enrolled in either an undergraduate or advanced degree program, ideally entering your undergraduate junior or senior year in Fall 2026 or within 1 year of graduation for an advanced degree, with academic concentration in Science, Public Health, Economics, Business or a related discipline.</li></ul><div> 

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.</div></div>

Summer 2026 Internship, Market Access Consulting

<div>
 
 Position Summary:
 
 The Document Control Specialist will be responsible for the maintenance and management of controlled documents and records for Precision for Medicine as well as provide administrative support to the quality assurance team.
 
 
 
 Essential functions of the job include but are not limited to:
 
 
 
 <ul>
 <li>
 Quality Assurance, Document Control - General
 </li>
 <li>
 Facilitate the electronic document control process regarding new or existing Quality System Documents, and other related records, and tracking the status of documents during their life cycle: draft, peer review, approved, effective, retired / obsolete, etc.
 </li>
 <li>
 Work with owners/originators, reviewers and approvers to facilitate document control workflow, ensuring proper document formatting and organization
 </li>
 <li>
 Ensure right-first-time review prior to formal review process, by quality management, to ensure good documentation practices, readability (clear and concise, spelling) and compliance with internal and external standards.
 </li>
 <li>
 This includes reporting gaps to senior management and providing guidance to document owners regarding how to create, remediate or correct documents
 </li>
 <li>
 Assist with Quality Systems Improvement such as harmonization of the Global Quality Management System, process improvements, and other system changes as needed.
 </li>
 <li>
 Assign training workflows for new or revised quality system procedures and for new employees
 </li>
 <li>
 Maintain document security. Coordinate Periodic Review of Documents to owners.
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Conduct training for new and existing employees on electronic quality management system as needed.
 
 
 </li>
 </ul>
 
 Audits
 
 
 
 <ul>
 <li>
 Assist during audits as needed.
 </li>
 <li>
 Pulling employee Dossiers or physical training records.
 </li>
 <li>
 Answer any questions related to the Quality Management System (QMS)
 </li>
 <li>
 Pull archived documentation and archived controlled documentation from the Quality Management System (QMS).
 
 
 </li>
 </ul>
 
 Qualifications: Minimum Required
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience QMS Management, including document/record control.
 </li>
 <li>
 Working knowledge of quality and documents in a regulated environment.
 
 
 </li>
 </ul>
 
 Other Required
 
 
 
 <ul>
 <li>
 Ability to meet deadlines and perform administrative functions
 </li>
 <li>
 Microsoft Office suite proficiency
 </li>
 <li>
 Must be a flexible agile team player who can change activities and directions quickly and respond to a variety of assignments and changing business needs.
 </li>
 <li>
 Must be able to read, write, speak, fluently and comprehend the English language
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 <ul>
 <li>
 Other duties as defined by management
 
 
 </li>
 </ul>
 Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
 
 
 Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
 
 
 If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
 
 
 It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
</div>

Document Control Specialist

<div>Job Summary

Provide global executive leadership for IT Service Management (ITSM), Helpdesk, and Service Desk operations. Build and mature a unified service delivery ecosystem that improves digital employee experience, strengthens operational discipline, and elevates the performance of all business-critical support functions.

The Executive Director of ITSM, Helpdesk &amp; Service Desk is responsible for the overall strategy, governance, and execution of enterprise IT support services. This includes leadership of the global Service Desk and Helpdesk teams, as well as full ownership of ITIL-based processes such as Incident, Major Incident, Problem, Change, Request, and Knowledge Management. 
This role ensures the business receives consistent, high-quality IT service experiences through standardized processes, reliable operational execution, and cross-functional collaboration. The Executive Director works closely with Cloud &amp; Infrastructure, End User Compute Services, Security, Engineering, HR, PMO, and business leadership to ensure seamless service delivery, fast issue resolution, and continuous improvement. 
The role also serves as the primary executive liaison to senior business leadership for all IT support&ndash;related operational issues, escalations, project readiness, service health, and improvement initiatives.

Main Duties &amp; Responsibilities
<ul>
<li>Lead global Helpdesk and Service Desk operations, ensuring high-quality end-user support across all regions.</li>
<li>Oversee the complete ITSM practice, including Incident, Problem, Major Incident, Change, Request, and Knowledge Management.</li>
<li>Establish consistent service delivery standards, governance, and ITIL process maturity across all IT functions.</li>
<li>Drive improvements in first-contact resolution, time-to-resolve, ticket quality, knowledge availability, and overall digital employee experience.</li>
<li>Own Major Incident Management, including executive communication, collaboration with engineering teams, and post-incident governance.</li>
<li>Lead root-cause analysis for recurring issues and ensure corrective actions are executed by responsible technology teams.</li>
<li>Partner with PMO to ensure service readiness, support models, and operational transition for new systems and projects.</li>
<li>Collaborate closely with Security, Cloud &amp; Infrastructure, End User Compute Service, Engineering, HR, and other teams to drive cross-functional service quality improvements.</li>
<li>Serve as the primary executive service liaison for all business units, handling escalations, service reviews, and communication related to support and operations.</li>
<li>Oversee the ITSM platform, ensuring data integrity, process alignment, automation, and scalability.</li>
<li>Drive self-service, automation, chatbots, AIOps, and workflow digitization to reduce support volume and improve user experience.</li>
<li>Manage internal staff and outsourced support partners to ensure consistent service levels globally.</li>
<li>Oversee budget planning, vendor management, contract negotiations, and performance reviews for all support-related services.</li>
<li>Develop and mentor managers and senior staff, creating a culture of ownership, accountability, and customer-driven service excellence.</li>
<li>Other job duties as assigned by the line manager.</li>
</ul>
Education and Experience (Qualifications necessary to perform the job at a satisfactory level and consistently applied to all incumbents)

Minimum Education &amp; Experience:
<ul>
<li>Extensive experience (12+ years) in a director level or above role leading IT service delivery, End User Computing, or enterprise support leadership, with a proven record of leading large, diverse teams.</li>
<li>7+ years managing global teams, multiple functional areas, or international operations.</li>
<li>Demonstrated success implementing and maturing ITIL Incident and Change Management practices, with ITIL Foundations certification.
</li><li>Proven track record of leading teams, managing budgets, and delivering enterprise workplace solutions.</li>
<li>Strong expertise in ITIL frameworks and digital workplace platforms, including end-user access management, collaboration, and endpoint services.</li>
<li>Demonstrated ability to modernize support operations, optimize processes, and scale global teams effectively.</li>
</ul>
Preferred Education &amp; Experience
<ul>
<li>Bachelor's degree in computer science, Information Systems, or equivalent professional experience.</li>
<li>5+ years of IT experience with a track record of guiding and overseeing teams responsible for Microsoft 365, Intune, Entra ID, and enterprise identity and access management platforms.</li></ul> 
 
Knowledge, Skills, and Competencies
<ul><li>Strategic Leadership: Proven ability to set vision and direction for global service delivery, aligning technology strategy with business objectives.</li><li>ITIL &amp; Service Management Expertise: Deep understanding of ITIL frameworks, including Incident and Change Management, with the ability to implement and mature practices enterprise wide.</li><li>Enterprise Identity &amp; Access Governance: Knowledge of hybrid identity, SSO, MFA, Conditional Access, and device co-management, with oversight of teams responsible for secure and compliant user access.</li><li>Endpoint Strategy &amp; Governance: Understanding of enterprise endpoint platforms (Windows, macOS, iOS, Android) and the ability to guide teams in device lifecycle management, security, and operational reliability.</li><li>Modernization &amp; Transformation: Experience leading teams through modernization initiatives, automation, process standardization, and continuous improvement of support operations.</li><li>Vendor &amp; MSP Management: Experience managing vendor relationships, including Managed Service Providers, contracts, service delivery, and performance metrics.</li><li>Service Orientation: Champions user experience, accountability, and service quality across global operations.</li><li>Business Acumen: Strong analytical, financial, and decision-making skills; able to link technology initiatives to operational, user experience, and financial outcomes.</li><li>Change Management &amp; Communication: Excellent interpersonal and communication skills, able to translate technical and operational issues into executive-level insights for informed decision-making.</li><li>Global Perspective: Experience leading teams across multiple regions, understanding cultural and operational differences, and scaling services for a global workforce.</li><li>Team Leadership &amp; Talent Development: Skilled at mentoring, scaling, and managing managers and global teams to deliver high-performing, accountable, and user-centric services.</li></ul>

#Linkedin-Remote<div>

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.</div></div>

Executive Director of ITSM Service Desk

Join Precision Medicine Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Precision Medicine Group

ABOUT_COMPANY

Summer 2026 Internship, Market Access Consulting

Document Control Specialist

Executive Director of ITSM Service Desk