Qureos Mentor

Press Ganey

<div>Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.<ul><li>
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.</li><li>
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.</li><li>
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.</li><li>
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.</li><li>
Better together: We check our egos at the door. We work together, so we win together.</li></ul>
This position is 100% remote but will only be considering applicants from Eastern and Central standard time zones.
The Account Management Support Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client&rsquo;s partnership with Press Ganey. With expertise in Press Ganey software applications and business procedures, they are responsible for supporting Delivery Specialists in gathering client specific requirements and product configuration. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements. 
 
Duties and Responsibilities:<ul><li>
Work with Implementation team to address client data, surveying, and reporting requests</li><li>
Use software tools to configure, test and validate all member experience products</li><li>
Responsible for client support throughout the implementation or on-going support cycle</li><li>
Prioritize workload and manage timelines to meet client target dates for projects and implementations</li><li>
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests</li><li>
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed</li><li>
Serve as first level support for QC efforts</li><li>
Support other department initiatives, as needed</li><li>
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.</li></ul> 
Qualifications:<ul><li>
1-2 years of relevant experience in information technology, health care, project management or operations role</li><li>
Excellent written and verbal communication skills are required</li><li>
Working knowledge of technical concepts (such as software, databases, data imports, and APIs)</li><li>
Excellent analytical, organization and problem-solving skills</li><li>
Strong attention to detail</li><li>
The ability to remain up-to-date with the latest software developments</li><li>
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)</li><li>
Ability to handle stressful situations</li><li>
Knowledge of Health Plans and member experience is preferred</li></ul>
Education:<ul><li>
Bachelor&rsquo;s degree in a related field is preferred but not required.</li></ul>
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected hourly range for this position is $17.79 p/h to $26.92 p/h. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/</div>

Account Management Support Specialist

<div>Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.<ul><li>
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.</li><li>
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.</li><li>
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.</li><li>
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.</li><li>
Better together: We check our egos at the door. We work together, so we win together.</li></ul>
Press Ganey currently has an exciting opportunity for a Senior Software Engineer. This role will support the Clinical Solutions products.
Duties &amp; Responsibilities:<ul><li>
Design and implement software front end application enhancements and bug fixes given general instructions</li><li>
Participates in iteration and release planning</li><li>
Adheres to core design and testing principles</li><li>
Understands and interprets detailed technical specifications</li><li>
Follows and updates the design specifications as needed</li><li>
Learns and follow standards, processes and procedures</li><li>
Authors supporting documentation</li><li>
Prepares own work for inclusion in the release/deployment management process</li><li>
Participates in peer technical reviews</li><li>
Troubleshoots identified problems and provides support and follow-up for issues</li><li>
Completes assigned design tasks within the time allotted</li></ul>
Mentors Software Developers<ul><li>
Responsible for the quality of work that the team members perform.</li><li>
Coordinates with other IT and business teams.</li><li>
Trains other developers on standards, policies, and procedures.</li></ul>
Supports Software Applications<ul><li>
Coordinates issue resolution process</li><li>
Provides support and follow-up for issues.</li></ul>
Qualifications:<ul><li>
Strong knowledge of SQL, specifically with Microsoft SQL Server</li><li>
AI-first driven planning, development, and testing; familiar with recent models, tools, and techniques</li><li>
Knowledge of basic statistics</li><li>
Strong software engineering skills on the .Net Core platform</li><li>
Web front-end technologies including Angular/React, JavaScript and CSS</li><li>
Experience in JSON and API development methodologies.</li><li>
Experience in containerization(dockers/Kubernetes) preferred</li><li>
Experience in CI/CD preferred</li><li>
GitLab experience highly desirable</li><li>
Experience with test driven development</li><li>
Excellent communication (written and verbal) and problem-solving skills</li><li>
Knowledge of agile methodologies and experience working in an agile environment.</li><li>
Thorough understanding of data structures and object-oriented techniques</li><li>
Project task multi-tasking and prioritization, Individual time management</li></ul>
Experience:<ul><li>
Bachelor&rsquo;s Degree or comparable broad-based work experience is required. Advance training or certification in software design/development is an advantage.</li><li>
6+ years experience as a Data Engineer or Database Administrator (DBA)</li><li>
6+ years experience in software development</li><li>
Code reviews and code review participation</li><li>
Ability to communicate best practice solutions to other developers</li><li>
Ability to present technical ideas and work with development teams to identify best practice solutions</li></ul>
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/</div>

Senior Software Engineer/Data Engineer

<div>Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.<ul><li>
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.</li><li>
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.</li><li>
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.</li><li>
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.</li><li>
Better together: We check our egos at the door. We work together, so we win together.</li></ul><h1 class="jobSectionHeader">
Job Overview</h1>
The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client&rsquo;s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.
The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.<h1 class="jobSectionHeader">
Duties and Responsibilities</h1><ul><li>
Work within the Client Support team to address client data, surveying, and reporting requests</li><li>
Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements</li><li>
Capture client requirements to appropriately configure products to meet client needs</li><li>
Offer clients best practice workflow design and associated application configurations</li><li>
Use tools to configure, test and validate all patient experience products</li><li>
Responsible for client support throughout the implementation or on-going support cycle</li><li>
Prioritize workload and manage timelines to meet client target dates for projects and implementations</li><li>
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests</li><li>
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
1-2 years of relevant experience in information technology, health care, client facing project management or operations role</li><li>
Experience working at or working with health systems</li><li>
Excellent written and verbal communication skills are required</li><li>
Excellent analytical, organization and problem-solving skills</li><li>
Strong attention to detail</li><li>
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)</li><li>
Ability to handle stressful situations</li></ul><h1 class="jobSectionHeader">
Education
</h1><ul><li>A bachelor's degree in economics, computer science, or a related field is preferred.</li></ul><h1 class="jobSectionHeader">
Special Working Conditions
</h1>Could require work beyond regular business hours.
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/</div>

Client Support Specialist

<div>Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.<ul><li>
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.</li><li>
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.</li><li>
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.</li><li>
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.</li><li>
Better together: We check our egos at the door. We work together, so we win together.</li></ul>
Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting.<div> 
The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed. 
 
Duties &amp; Responsibilities: 
 
<ul><li>Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone.</li><li>Uses transcription platforms and cleaning tools efficiently.</li><li>Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery.</li><li>Maintains acceptable accuracy according to established guidelines (99.5%)</li><li>Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency.</li></ul></div><ul><li>Verifies that responses align with project-specific instructions.</li><li>Flags unclear or inappropriate content for further review.</li><li>Performs other duties as may be appropriately required.</li><li>Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity.</li></ul> 
Qualifications: 
 
<ul><li>1&ndash;2 years of experience in transcription, data cleaning, or proofreading roles.</li><li>Experience working with high-volume projects or fast-paced environments is a plus.</li><li>Excellent command of written English, including grammar, sentence structure, spelling and punctuation.</li><li>Strong working knowledge of Microsoft 365 applications</li><li>Ability to work independently and collaboratively within a team.</li><li>Strong attention to detail and ability to spot inconsistencies.</li><li>Prior experience working with Ascribe and OMNI.</li></ul> 
Experience: 
 
0-2 years of experience. 
 
Minimum Education: 
 
<ul><li>High school graduate or equivalent required; associate or bachelor&rsquo;s degree preferred</li></ul>
Special Working Conditions
This position requires occasional overtime hours as workload requires.
To be eligible to apply for other internal positions, you must be in your current position for a minimum of 6 months if you are an hourly employee or 1 year if you are a salaried employee.
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position is $17.20 per hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/</div>

Transcription Specialist

<div>
 
 Company Description
 
 
 
 Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
 
 
 Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
 
 
 
 Our Mission
 
 
 
 We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
 
 
 
 Our Values
 
 
 
 To put Human Experience at the heart of organizations so every person can be seen and understood.
 
 
 <ul>
 <li>
 Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
 </li>
 <li>
 Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
 </li>
 <li>
 Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
 </li>
 <li>
 Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
 </li>
 <li>
 Better together: We check our egos at the door. We work together, so we win together.
 
 
 </li>
 </ul>
 Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting.
 
 
 The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone.
 </li>
 <li>
 Uses transcription platforms and cleaning tools efficiently.
 </li>
 <li>
 Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery.
 </li>
 <li>
 Maintains acceptable accuracy according to established guidelines (99.5%)
 </li>
 <li>
 Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency.
 </li>
 <li>
 Verifies that responses align with project-specific instructions.
 </li>
 <li>
 Flags unclear or inappropriate content for further review.
 </li>
 <li>
 Performs other duties as may be appropriately required.
 </li>
 <li>
 Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in transcription, data cleaning, or proofreading roles.
 </li>
 <li>
 Experience working with high-volume projects or fast-paced environments is a plus.
 </li>
 <li>
 Excellent command of written English, including grammar, sentence structure, spelling and punctuation.
 </li>
 <li>
 Strong working knowledge of Microsoft 365 applications
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Strong attention to detail and ability to spot inconsistencies.
 </li>
 <li>
 Prior experience working with Ascribe and OMNI.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 0-2 years of experience.
 
 
 
 Minimum Education
 
 
 
 <ul>
 <li>
 High school graduate or equivalent required; associate or bachelor&rsquo;s degree preferred
 
 
 </li>
 </ul>
 Special Working Conditions
 
 
 This position requires occasional overtime hours as workload requires.
 
 
 
 To be eligible to apply for other internal positions, you must be in your current position for a minimum of 6 months if you are an hourly employee or 1 year if you are a salaried employee.
 
 
 
 
 Don&rsquo;t meet every single requirement?
 
 Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
 
 
 
 Additional Information For US Based Jobs
 
 
 
 Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
 
 
 Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
 
 
 The expected base salary for this position is $17.20 per hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
</div>

Join Press Ganey and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Press Ganey

About Company

Account Management Support Specialist

Senior Software Engineer/Data Engineer

Client Support Specialist

Transcription Specialist

Transcription Specialist