Qureos Mentor

Pretium

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 The NOC Manager is responsible for the operational performance, leadership, and strategic direction of the enterprise&rsquo;s 24/7 Network Operations Center. This role ensures network availability, incident resolution, team execution, and infrastructure reliability across 300+ global sites. The NOC Manager serves as both a
 
 people leader and technical enabler
 
 , driving continuous improvement, proactive monitoring, and efficient escalation workflows while aligning network operations with enterprise standards and business outcomes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Leadership
 
 
 <ul>
 <li>
 Manage and lead the daily operations of a global NOC supporting a multi-site, hybrid cloud environment
 </li>
 <li>
 Oversee Tier 1&ndash;3 support functions including incident triage, escalation, troubleshooting, change implementation, and monitoring
 </li>
 <li>
 Serve as the highest operational escalation point for network incidents and outages
 </li>
 <li>
 Maintain and enforce 24/7 shift coverage, including staffing, scheduling, and on-call rotations
 </li>
 </ul>
 
 
 
 
 
 Team Management &amp; Development
 
 
 <ul>
 <li>
 Directly manage NOC Analysts, Network Engineers, and the Network Reliability Engineer (NRE)
 </li>
 <li>
 Drive performance through coaching, 1:1s, skill development plans, and technical mentorship
 </li>
 <li>
 Define and track team KPIs including MTTR, SLA adherence, incident volume, and alert fatigue reduction
 </li>
 <li>
 Foster a high-performance culture built around accountability, collaboration, and continuous learning
 </li>
 </ul>
 
 
 
 
 
 Strategy &amp; Automation
 
 
 <ul>
 <li>
 Partner with NRE to develop automation, infrastructure-as-code, and observability initiatives
 </li>
 <li>
 Identify operational inefficiencies and lead projects to improve toolsets, response time, and coverage
 </li>
 <li>
 Champion reliability engineering practices to improve incident prevention and resiliency
 </li>
 <li>
 Lead the implementation and refinement of NOC runbooks, SOPs, and escalation procedures
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Act as the liaison between Infrastructure, Cloud, Security, Application, and Helpdesk teams during major incidents and network events
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 Partner with Engineering and Cloud teams on deployments, migrations, and new service onboarding
 </li>
 <li>
 Participate in ITSM governance for incident, problem, and change management processes
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Communication
 
 
 <ul>
 <li>
 Own and distribute executive-level reporting on network health, SLAs, critical incident trends, and operational risks
 </li>
 <li>
 Deliver RCA documentation, incident debriefs, and recommendations to leadership
 </li>
 <li>
 Ensure all ticketing, monitoring, and reporting platforms reflect real-time network health and team activity
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Degree in Computer Science, Networking, Information Technology, or a related field
 </li>
 <li>
 8+ years of experience in network operations or engineering roles, including 3+ years in a leadership or management position
 </li>
 <li>
 Deep knowledge of enterprise networking (TCP/IP, BGP, OSPF, VPN, VLANs, SD-WAN)
 </li>
 <li>
 Experience with Cisco Catalyst, Meraki, ASA, Palo Alto Networks, and Zscaler (ZIA/ZPA)
 </li>
 <li>
 Strong understanding of network monitoring platforms (LogicMonitor, SolarWinds, PRTG, etc.)
 </li>
 <li>
 Familiarity with cloud networking (AWS VPC, Azure VNet, ExpressRoute, TGW, etc.)
 </li>
 <li>
 Experience with ITSM platforms (e.g., ServiceNow) and change management frameworks
 </li>
 <li>
 Demonstrated success managing 24/7 teams, shift coverage, and high-severity incident response
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Certifications: CCNP, PCNSE, ZCCA/ZCNA, AWS/Azure Networking certs
 </li>
 <li>
 Experience managing teams with diverse roles (e.g., NOC, NRE, Engineering) across multiple time zones
 </li>
 <li>
 Exposure to infrastructure automation tools (Terraform, Python, Ansible)
 </li>
 <li>
 Strong background in SLAs, SLOs, and operational performance tracking
 </li>
 <li>
 Familiarity with ISO 27001, SOC 2, or other compliance frameworks relevant to network operations
 </li>
 </ul>
 
 
</div>

Network Operations Center Manager

Join Pretium and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Network Operations Center Manager