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Prime Systems & Directron.com

Job Summary:We are seeking a highly skilled and experienced Field IT Service Tech Lead to manage and support our on-site technical service operations. This role involves leading field technicians, coordinating the installation and servicing of IT equipment&mdash;including PCs, interactive panels, AV systems, and classroom technology&mdash;while ensuring high-quality service delivery and strong customer relationships, particularly within K&ndash;12 school districts.The ideal candidate will have a solid technical foundation, proven leadership experience, and a proactive, customer-focused approach. This position requires significant travel within assigned school districts across Texas, including but not limited to San Antonio, Austin, Round Rock and possible Corpus Christy area.Key Responsibilities:<ul><li>Lead and supervise a team of field or staffing technicians responsible for the installation, troubleshooting, and maintenance of IT equipment (Chromebooks, laptops, desktops, interactive panels, AV systems, and other educational tech).</li><li>Coordinate daily technician schedules, assign service tickets, and ensure prompt, high-quality resolution of service requests</li><li>Act as the primary escalation point for complex technical issues; provide hands-on support and solutions as needed.</li><li>Monitor team performance, deliver ongoing training and technical mentorship, and conduct regular reviews to ensure high service standards.</li><li>Ensure accurate documentation of all field activities, including service reports, installation checklists, and customer acknowledgments.</li><li>Collaborate with project managers and operations teams to execute large-scale IT deployments and classroom technology rollouts.</li><li>Maintain inventory control of equipment, tools, and parts assigned to field technicians.</li><li>Communicate effectively with school district personnel and administrators to ensure service expectations are met and issues are resolved promptly.</li><li>Ensure compliance with all company policies, safety standards, and industry regulations during fieldwork.</li><li>Travel extensively across assigned territories in Texas to meet customer needs.</li></ul>Qualifications:Education:<ul><li>Associate degree in Information Technology, Computer Science, or a related field (preferred).</li><li>Relevant certifications</li><li>Ability to drive cargo van</li></ul>Experience:<ul><li>Minimum 5 years of IT field service or technical support experience.</li><li>At least 2 years of experience in a lead or supervisory role.</li><li>Hands-on experience with computer hardware, networking, software installations, and audiovisual systems in a school or enterprise environment.</li></ul>Skills:<ul><li>Strong leadership, organizational, and coordination abilities.</li><li>Excellent troubleshooting and diagnostic skills.</li><li>Effective communicator with strong customer service orientation.</li><li>Proficiency in ticketing systems, remote support tools, and Microsoft Office Suite.</li><li>Physically capable of lifting and transporting IT equipment and tools as needed.</li><li>Ability to drive cargo van and 16-foot truck</li></ul>Additional Information:<ul><li>Job Type: Full-time</li><li>Location: On-site; extensive travel required across Texas</li><li>Schedule: Monday to Friday, 8-hour shifts</li><li>Salary: Competitive, commensurate with experience</li><li>Benefits: Health Insurance; Dental &amp; Vision Insurance; Paid Time Off (PTO)</li></ul>Job Type: Full-timePay: $25.00 - $28.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Field Service Tech Lead

Join Prime Systems & Directron.com and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Prime Systems & Directron.com

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Field Service Tech Lead