Qureos Mentor

Pringle Technologies Inc

We are looking for an experienced Trainer to deliver end-to-end training for call center agents supporting the eAgent process. This role focuses on onboarding new batches, conducting certifications, improving communication and soft skills, and creating a professional, customer-centric work environment.Roles and Responsibilities- Conduct structured induction and onboarding programs for new hire batches covering product, process, system, and policy training.- Prepare trainees for live call handling using effective training methodologies and maintain training schedules and attendance records.- Design and administer certification assessments, evaluate trainee performance, and provide go/no-go recommendations.- Deliver soft skills, communication, and customer service training including role plays, mock calls, and call simulations.- Support accent neutralization and communication clarity for US customer interactions.- Create a positive, professional, and learning-oriented environment while reinforcing organizational values and compliance.- Plan engagement activities to improve confidence, collaboration, and professionalism.- Collaborate with Quality and Operations teams to address audit findings and performance gaps through targeted training.- Conduct refresher training, update training materials, and track training effectiveness.- Prepare training reports and maintain training documentation, SOPs, and knowledge materials.Skills and Qualifications- Bachelor&rsquo;s degree in any discipline (preferred).- 4&ndash;5 years of experience in call center training or learning &amp; development.- Strong facilitation, presentation, and communication skills.- Experience training US-based voice processes preferred.- Knowledge of soft skills, customer service etiquette, and professional conduct.- Ability to engage, motivate, and coach diverse teams.- Strong planning, organizational, and documentation abilities.- Certification in training, communication, or facilitation is an added advantage.Job Type: Full-timePay: ₹300,000.00 - ₹400,000.00 per yearBenefits:<ul><li>Paid time off</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Describe your experience with soft skills &amp; communication training.</li><li>Have you conducted any certifications &amp; readiness assessments?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Overnight Shift (Preferred)</li></ul>Work Location: In person

Trainer

We are looking for an experienced Quality Manager to lead end-to-end quality assurance for call center operations supporting restaurant takeout and delivery services. This role will focus on driving service excellence, audit governance, people management, continuous improvement, and collaboration with Operations teams to manage escalations and performance outcomes.Roles and Responsibilities- Develop and maintain quality frameworks, audit guidelines, and evaluation standards aligned with business and client needs.- Ensure consistent service quality across all agents supporting restaurant takeout operations.- Analyze audit trends, identify gaps, and recommend corrective and preventive actions.- Lead, coach, and manage the Quality Executives team and ensure fair distribution of audits.- Review, validate, and calibrate audits to maintain accuracy and scoring consistency.- Conduct call audits for Supervisors and provide structured feedback to Operations leadership.- Share responsibility with Operations teams in handling store escalations and identifying recurring issues.- Partner with Training and Operations teams to define training needs and support performance improvement plans.- Contribute to refresher trainings, quality updates, and process improvements.- Prepare and publish regular quality reports and dashboards tracking KPIs such as audit scores, defect rates, and compliance gaps.- Act as the primary point of contact for all quality-related initiatives and stakeholder communications.Skills and Qualifications- Bachelor&rsquo;s degree in any discipline (preferred: Business, Operations, or related field).- 4&ndash;5 years of experience in Call Center Quality Assurance.- Minimum 2&ndash;3 years in a Quality Lead or Quality Manager role.- Strong understanding of call center quality frameworks and audit methodologies.- Experience handling US-based voice processes preferred.- Exposure to food ordering, restaurant support, or takeout/delivery operations is an added advantage.- Strong people management, coaching, and feedback skills.- Excellent analytical, reporting, and stakeholder management abilities.- Experience working with quality tools, audit trackers, and reporting dashboards.Job Type: Full-timePay: ₹300,000.00 - ₹400,000.00 per yearBenefits:<ul><li>Paid time off</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have experience in leading the quality analysts &amp; quality executives?</li><li>Can you explain your experience with call audits, calibration and performance improvement plans.</li><li>Do you have experience managing call center quality frame works and audit governance.</li><li>Are you willing to work in the night shifts?</li></ul>Experience:<ul><li>call center quality assurance: 4 years (Required)</li><li>Quality management: 3 years (Required)</li></ul>Work Location: In person

Quality Manager

Join Pringle Technologies Inc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pringle Technologies Inc

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Trainer

Quality Manager