Abrar Admin

Private Practice/Urgent Care

OverviewThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk within a busy primary care practice. This role ensures efficient patient flow, excellent customer service, accurate scheduling, and compliance with practice policies. The Front Desk Supervisor manages and supports a team of seven front desk staff, providing leadership, training, and performance oversight to maintain a professional and patient-centered environment.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Supervise and support a team of 7 front desk staff, ensuring adequate coverage across 3 clinic locations and schedules.</li><li>Provide guidance, coaching, and performance feedback to front desk staff.</li><li>Assist with recruitment, onboarding, and training of new front desk team members.</li><li>Conduct regular staff meetings and participate in performance evaluations.</li><li>Address staff concerns, resolve workflow issues, and escalate matters to the Practice Manager when necessary.</li><li>Monitor attendance, punctuality, and adherence to workplace policies.</li></ul>Front Desk Operations<ul><li>Oversee daily front desk operations including patient check-in, check-out, and scheduling.</li><li>Ensure efficient patient flow and timely processing of appointments.</li><li>Maintain accuracy in patient demographics, insurance information, and documentation in the EMR system.</li><li>Ensure front desk staff follow established protocols for scheduling, cancellations, and patient communications.</li><li>Coordinate front desk workflow to support providers and clinical staff.</li></ul>Patient Experience &amp; Customer Service<ul><li>Ensure patients are greeted professionally and assisted promptly.</li><li>Address patient concerns or complaints related to front desk operations.</li><li>Maintain a welcoming, organized, and professional reception environment.</li><li>Promote a patient-centered approach to service and communication.</li></ul>Administrative &amp; Compliance Responsibilities<ul><li>Ensure compliance with HIPAA and patient confidentiality standards.</li><li>Monitor front desk processes to ensure adherence to practice policies and procedures.</li><li>Support billing and administrative functions by ensuring accurate collection of copays, insurance verification, and documentation.</li><li>Assist the Practice Manager with operational reporting and workflow improvements.</li></ul>Scheduling &amp; Workflow Coordination<ul><li>Monitor appointment scheduling practices to ensure optimal provider utilization.</li><li>Work closely with clinical staff and providers to maintain efficient scheduling templates.</li><li>Address scheduling issues, double bookings, or patient access concerns.</li></ul>QualificationsEducation<ul><li>High school diploma or equivalent required</li><li>Associate degree in healthcare administration or related field preferred</li></ul>Experience<ul><li>Minimum 3-5 years of medical office experience, preferably in primary care</li><li>Prior supervisory or leadership experience preferred</li><li>Experience managing patient scheduling and front desk operation</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management skills</li><li>Excellent customer service and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Proficiency with Electronic Medical Records (EMR) systems</li><li>Knowledge of insurance verification, copay collection, and medical office workflows</li><li>Ability to manage high-volume patient environments</li></ul>Work Environment<ul><li>Fast-paced primary care clinic environment</li><li>Frequent interaction with patients, providers, and administrative staff</li><li>Requires strong problem-solving and communication skills</li></ul>Key Performance Indicators<ul><li>Patient satisfaction with front desk interactions</li><li>Accuracy of patient registration and insurance verification</li><li>Efficiency of appointment scheduling and patient flow</li><li>Staff performance, teamwork, and adherence to policies</li></ul>Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Medical Specialty:<ul><li>Primary Care</li><li>Urgent Care</li></ul>Schedule:<ul><li>Monday to Friday</li></ul>Ability to Commute:<ul><li>St Thomas, VI 00802 (Required)</li></ul>Ability to Relocate:<ul><li>St Thomas, VI 00802: Relocate before starting work (Required)</li></ul>Work Location: In person

Medical Front Desk Supervisor

Join Private Practice/Urgent Care and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Private Practice/Urgent Care

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Medical Front Desk Supervisor