Qureos Mentor

ProCare RX

<div>Schedule: Full-Time, Monday &ndash; Friday, 9am - 6pm

Pay Scale: $19 - $21 per hour

Location: Gainesville, GA: In-Person (this position is not remote or hybrid) 


SUMMARY

As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply!

What You&rsquo;ll Do (Key Responsibilities include but are not limited to):
<ul>
<li>Serve as a Patient Liaison: Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues.</li>
<li>Navigate Benefits &amp; Authorizations: Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs.</li>
<li>Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups.</li>
<li>Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans.</li>
<li>Maintain Accurate Records: Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations.</li>
<li>Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care.</li>
<li>Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery.</li></ul> 
 
What You&rsquo;ll Bring (Qualifications &amp; Skills)
<ul>
<li>High school diploma or GED.</li>
<li>Active Florida Pharmacy Technician Registration required.</li>
<li>A minimum of two (2) years of experience in a customer service setting OR one (1) year of experience in specialty pharmacy.</li>
<li>Prior authorization experience required.</li>
<li>Strong knowledge of medical and pharmacy terminology.</li>
<li>Benefit investigation experience preferred.</li>
<li>Excellent communication skills.</li>
<li>Basic computation skills.</li>
<li>Bilingual &ndash; English and Spanish preferred.</li>
<li>Microsoft Office or Google Suite proficiency.</li>
<li>RMA or CMA certified preferred, but not required.</li></ul> 
 
Work Environment &amp; Physical Demands

This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills, attentions to detail, and the ability to lift and/o move up to 20 lbs.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:
<ul>
<li>Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.</li>
<li>Time to Recharge: Paid vacation and holiday pay.</li>
<li>Focus on Your Wellness: We offer a robust Employee Wellness Program.</li>
<li>Invest in Your Future: 401(k) with a company match.</li>
<li>Support System: Employee Assistance Program provides confidential support and counseling.</li>
<li>Get Rewarded for Referring Great People: Employee referral program.</li>
</ul>
Ready to start your rewarding journey with us? Apply today!

Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HR@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.</div>

Pharmacy Patient Advocate

Join ProCare RX and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ProCare RX

About Company

Pharmacy Patient Advocate