Abrar Admin

Probook

<div><h2 class="jobSectionHeader">Who We Are</h2>
Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. 
Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 band-aid fix and a $20,000 system replacement. By automating previously high-touch workflows around the clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.<h2 class="jobSectionHeader"> 
The Role</h2>
Our CEO is running many critical functions of this company simultaneously. This role exists to make sure his time reflects his priorities &mdash; and that nothing falls through the cracks while he's moving fast. 
You will own his calendar, inbox, and logistics end-to-end. You will operate with full context on what matters most, exercise independent judgment, and keep things moving without being asked twice. Every major decision and conversation at Probook runs through the person you support &mdash; you will have a front-row seat to all of it.<h2 class="jobSectionHeader"> 
Who You Are</h2>
Ahead of the ask. Briefings are ready before meetings. Logistics are confirmed before they're requested. You don't wait to be told.
A calendar operator. You sequence meetings with intent, protect focused work time, and resolve conflicts before they surface.
Professional under pressure. You handle sensitive information and high-stakes relationships with consistent judgment &mdash; even when things move fast.
Available. Weekend pings, last-minute changes, and urgent requests are part of the job. You handle them without friction.
Fast and reliable. You are never a bottleneck.<h2 class="jobSectionHeader"> 
What You Will Own</h2><ul><li>
Full ownership of the founder's calendar: scheduling, sequencing, conflict resolution, and focus time protection</li><li>
Inbox management: triage, draft responses, and flag what requires direct attention</li><li>
Travel logistics: flights, hotels, ground transport, and itineraries built around the founder's schedule and working style</li><li>
Meeting preparation: briefing documents, context summaries, and next-step tracking</li><li>
Expense management: accurate and timely</li><li>
Ad hoc personal and professional logistics, handled with discretion</li></ul><h2 class="jobSectionHeader"> 
Requirements</h2><ul><li>
NYC-based; 5 days/week in-office + available on weekends as needed</li><li>
3+ years supporting a founder or C-suite executive at a high-growth startup, VC-backed company, or investment firm</li><li>
Proven track record managing a complex, high-volume calendar with frequent last-minute changes</li><li>
Available outside standard hours; willing to travel with or on behalf of the founder as needed</li><li>
Strong written communication &mdash; you can draft correspondence that doesn't need to be rewritten</li><li>
Fluent in Google Workspace and modern scheduling and productivity tools</li></ul><h2 class="jobSectionHeader"> 
Why Join Probook</h2>
The People: Becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn, Waterloo, ICPC world finalists, IMO Gold Medalists, Ex-Meta, Citadel, YC).
The Market: $700B industry with clear tailwinds. AI adoption, labor shortages, and generational transitions. We are defining the category, not fighting for share.
The Traction: $XXM ARR in 18 months. Cash-flow positive. PMF proven; now we are scaling.
The Access: You will have full context on every major decision at the company. For the right person, this is an unmatched window into what it takes to build and scale a venture-backed startup.<h2 class="jobSectionHeader"> 
Compensation &amp; Benefits</h2>
Salary: $120K &ndash; $160K
Equity: Meaningful early-stage equity
Health: Comprehensive medical, dental, and vision
Perks: $1,000/month stipend (food, gym, Uber) + really good office snacks
Access: Direct exposure to world-class investors and advisors</div>

Founders Associate

<div><h2 class="jobSectionHeader">The Mission</h2><h2 class="jobSectionHeader">
About Probook</h2>
Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. 
 
Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 &quot;band-aid&quot; fix and a $20,000 system replacement. By automating proactive communication and around-the-clock workflows, Probook ensures a consistent customer experience without the need for 24/7 manual staffing. We unify these processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation. 
Your mandate:<ul><li>
Build the &quot;Post-Sales Engine&quot; that turns high-stakes, high-touch customer delivery into a repeatable, scalable machine.</li><li>
You own the entire customer lifecycle&mdash;from signed agreement through implementation, renewal, and expansion.</li></ul><h2 class="jobSectionHeader"> 
The Strategic Challenge</h2>
Your Goal: Transition from Founder-Dependent to Scalable Excellence. 
To date, we've onboarded every single customer in person. We've learned an enormous amount about what drives successful adoption&mdash;now we need to document it, systematize it, and scale it. You will architect a repeatable post-sales motion that maintains white-glove quality at scale, where no step gets dropped and every touch meets the standards our founders have set.<h2 class="jobSectionHeader"> 
The Mandate</h2><ul><li>
&quot;Zero-Defect&quot; Customer Operations Architecture: Build a standardized Post-Sales Playbook that coordinates complex configurations and training across multiple products simultaneously across customer segments. Achieve 100% pre-launch completion and drive down Time-to-First-Value. Build systems that drive down response times and create real-time Health Score visibility tracking for customer performance against success metrics.</li><li>
Net Revenue Retention (NRR) Engineering: Engineer renewals, don't force them. Track Health Scores and intervene proactively. Target 95%+ Gross Revenue Retention and ensure top accounts renew early.</li><li>
Strategic Expansion &amp; Entrenchment: Operationalize &quot;Land and Expand&quot;&mdash; drive outcomes and communicate value so crisply that customers expand usage organically. Drive deep product adoption measured by activity levels&mdash;your proxy for entrenchment. Identify and close expansion opportunities. Target 120%+ Net Revenue Retention with customers pulling from you.</li><li>
The &quot;Scale-Ready&quot; Organization: Deconstruct the &quot;Founder Instinct&quot;&mdash; codify what George does intuitively into playbooks that new teammates can execute from day one. Build a training machine that gets new hires fully productive within 60 days. Split the team into specialized roles as you scale while maintaining talent density by hiring A-Players who raise the team average.</li></ul><h2 class="jobSectionHeader"> 
Who You Are</h2><ul><li>
A &ldquo;Safe&rdquo; Set of Hands: You ultimately own customer outcomes and their end-to-end experience. When issues arise, you lead de-escalation, bring clarity amid complexity, and drive thorough solutions that support measurable long-term customer success.</li><li>
A Builder, Not Just a Manager: You thrive in ambiguity. You don't need a pre-existing playbook; you want to write it. You are a player-coach who will manage marquee accounts personally while building the systems for your team.</li><li>
A Talent Magnet: You already have talent excited to follow you here. You&rsquo;re capable of building systems for attracting, closing, retaining, and enabling A+ talent.</li><li>
A Technical Project Manager: While this is not an IC role, you will have to do the job in order to build out processes that are able to sustain complex, multi-stakeholder implementations with precision. Your systems coordinate hundreds of inputs across hundreds of customers simultaneously and hold teammates accountable to not dropping threads.</li><li>
Operationally Rigorous: You manage by metrics, not vibes. You inspect the business end to end, maintain a deep understanding of the full customer portfolio, and use data to identify themes, surface risks and opportunities early, and drive proactive action.</li><li>
A Commercial Animal: You are comfortable discussing money. You view &quot;Success&quot; as a revenue function and know how to pivot a &quot;how do I fix this?&quot; conversation into an upsell.</li><li>
A &quot;Blue Collar Whisperer&quot;: You can speak to a PE-backed exec in the morning and a third-generation plumber in the afternoon. You earn trust with people who value action over slides. Buzzwords don't work here&mdash;clarity and competence do.</li></ul><h2 class="jobSectionHeader"> 
Requirements</h2><ul><li>
5+ years of post-sales or training/enablement leadership in B2B SaaS (Series A-C stage preferred)</li><li>
Proven transition experience: You have successfully taken a company from founder-led customer success to a scalable post-sales organization</li><li>
Complex training/implementation chops: Experience managing technical onboarding for high-value vertical solutions ($50k+ ACV) with non-technical buyers</li><li>
Commercial track record: You have owned NRR targets and hit 115%+ through a combination of retention and expansion</li><li>
Player-coach mentality: You have personally managed strategic accounts while simultaneously building the team and systems around you</li><li>
NYC based: Excited to work in-office 5 days/week in our high-intensity, high-collaboration culture (~9am - 6pm)</li></ul> 
Massive Plus:<ul><li>
Background in field services, logistics, or operational software</li><li>
Track record of building Implementation, CS, and Support functions from scratch</li></ul><h2 class="jobSectionHeader"> 
Why Join Probook?</h2><ul><li>
The Market: A $700B industry with clear tailwinds: AI adoption, labor shortages, and generational transitions creating demand for operational modernization. We are defining the category, not fighting for share.</li><li>
The Traction: $10M ARR in 18 months. Cash-flow positive. Product-market fit is established; we are now optimizing for scale.</li><li>
The Upside: A meaningful equity stake in a company that controls its own destiny.</li></ul><h2 class="jobSectionHeader"> 
Compensation &amp; Benefits</h2><ul><li>
Competitive Compensation: 200-300K base and performance-based bonus tied to GRR, NRR, and TTFV milestones</li><li>
Equity: Significant equity stake&mdash;you are a founding member of the CS team</li><li>
Health: Comprehensive medical, dental, and vision coverage</li><li>
Lifestyle: &quot;Take what you need&quot; vacation policy, monthly food stipend, and unlimited office snacks</li><li>
Access: Direct access to world-class investors and advisors</li></ul></div>

VP of Customer Success

Join Probook and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Probook

About Company

Founders Associate

VP of Customer Success