Qureos Mentor

Prodapt Solutions

<div>Overview:
<p>
Prodapt is hiring ServiceNow developers for Chennai, Bangalore, Hyderabad and Pune locations. It is a work from office role.</p>
Responsibilities:
<div><b>
Roles and Responsibilities</b></div><ul><li>
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.</li><li>
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB</li><li>
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.</li><li>
Event Management, Discovery, Service Mapping and Orchestration</li><li>
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus</li><li>
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.</li><li>
Apply Agile software development practices for customizations to the platform and applications.</li><li>
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.</li><li>
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.</li><li>
Effectively manage and execute high level tasks assigned via 'stories.'</li><li>
Assists junior analysts through project(s) lifecycles.</li><li>
Manages work against an often-demanding timeline</li><li>
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily</li><li>
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP</li><li>
Flexible and has the ability to manage multiple projects concurrently</li><li>
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting</li><li>
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)</li><li>
Understanding of Agile based approach to software development (SCRUM experience a plus)</li><li>
Ability to work remotely and largely unsupervised, and to deliver to written requirements</li><li>
Effective communication skills via verbal and non-verbal methods</li><li>
Strong attention to detail</li><li>
Problem solving ability.</li></ul>
Requirements:
<p><b>
Secondary Skills</b></p><ul><li>
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)</li><li>
Understanding of the project delivery lifecycle and processes</li><li>
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff</li><li>
Consultative and analytical approach</li><li>
Real world exposure to cloud technologies and S-a-a-S</li><li>
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.</li></ul></div>

ServiceNow Lead Engineer

<div>Overview:
<p>
ServiceNow Developer should understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights to help our clients navigate the ever-changing threat design and technology as we partner with clients to transform finance.</p><br>
<p></p>
Responsibilities:
<p><b>
Work you&rsquo;ll do:</b></p><ul><li>
Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations.
</li><li>Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services.
</li><li>Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models.
</li><li>Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success.
</li><li>Deliver ServiceNow training and provide support to teams on complex system configurations.
</li><li>Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments.
</li><li>Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities.
</li><li>Possess the skills and knowledge necessary to support sales activities within the domain of expertise</li></ul><p></p><p><b><br>
The team:
</b></p><p>Cyber Strategy &amp; Transformation teams develop and transform cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. They keep the enterprise a step ahead of the evolving threat landscape and give stakeholders confidence in the organization's cyber posture. Services include the design of cyber organization, governance, and risk assessments. Services also encompass Cybersecurity Assessments and Frameworks, Cyber Transformation Management, Technology Software and Asset Compliance Management, Third Party Risk Management, Cyber Risk and Compliance, Solution Design and Implementation, and Cyber Risk Analytics and Quantification Reporting.</p><p></p><p><b><br>
Qualifications:</b></p><p><br>
</p><p><b>Must Have Skills/Project Experience/Certifications:</b></p><br>
<p></p><ul><li>
5&ndash;7 years of overall and relevant ServiceNow experience in implementing applications such as IRM (Integrated Risk Management), SIR, VR, TPRM, BCM.</li><li>
Demonstrated experience with technical aspects of ServiceNow, including workflow design, APIs, web services, and integrations using connectors (preferred).
</li><li>Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows/Flow Designer, and migrating solutions to higher environments.
</li><li>Well-versed in various ServiceNow products and platform capabilities.
</li><li>Proficient in defining epics and user stories, creating UI mock-ups, and adopting a hands-on approach to drive results.
</li><li>Ability to conduct regular code reviews, adopt ServiceNow best practices for software design and development across the platform ecosystem, and provide technical guidance to colleagues and customers to resolve questions and issues.
</li><li>Experience designing, configuring, and developing product automations and integrations.
</li><li>Skilled in the design and development of scoped applications of varying complexity.
</li><li>Proficient in ServiceNow platform management such as deployments, upgrades and troubleshooting.
</li><li>Collaborate with Functional Consultants and Business Analysts to create and estimate user stories, and propose solutions that meet or exceed customer expectations for quality and user experience.
</li><li>Experience in developing and maintaining ServiceNow product knowledge and/or certifications.
</li><li>Ability to prioritize personal and team workloads and consistently meet deadlines.
</li><li>Excellent documentation, presentation, verbal, and written communication skills, with the ability to work effectively with teams across geographical locations.
</li><li>Must have delivered more than 2&ndash;3 projects end-to-end, from requirement gathering through to go-live.
</li><li>Mandatory: ServiceNow Certified System Administrator</li></ul>
Requirements:
<p><b>
Good to Have Skills/Project Experience/Certifications:</b></p><ul><li>
Must have ServiceNow IRM or Security Operations module implementation experience (like Risk Management, Audit Management, Policy Management, Vendor Risk Management &amp; SIR Modules, etc.)</li><li>
Good to have ITAM, SAM, HAM &amp; CMDB experience.
</li><li>Good to have ServiceNow Certified Application Developer (CAD).</li><li>
Good to have CIS - Risk and Compliance Implementation specialist certification.</li><li>
Good to have CIS &ndash; Security Incident Response Implementation specialist certification.</li><li>
Good to have CIS &ndash; Third Party Risk Management Implementation specialist certification.</li><li>
Good to have CIS &ndash; Vulnerability Response Implementation specialist certification.</li><li>
Good to have knowledge of strategic roadmap development for GRC technologies ServiceNow and other like RSA Archer , MetricStream</li></ul><p></p><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s/ Master&rsquo;s degree in information technology or related field</li></ul></div><p></p>

Service Now - IRM

<div>Overview:
<ul><li>Professionals with expertise across Data &amp; AI Practice.</li></ul>
Responsibilities:
<ul><li>Professionals with expertise across Data &amp; AI Practice.</li><li>
In depth technical understanding ( professional services) working with external stakeholders</li><li>
15+ years of experience
</li><li>Strong communication skills to manage complex, Data &amp; AI projects and engage stakeholders &amp; leadership effectively.</li><li>
Ability to strategize and orchestrate projects end-to-end, ensuring both delivery excellence and customer satisfaction.</li><li>
Must be well-versed in both Waterfall and Agile methodologies.</li><li>
Capable of driving large and complex deals ensuring customer happiness &amp; satisfaction through proactive engagement and value delivery.</li><li>
Should be able to articulate well on what critical deals has he or she managed.</li><li>
PMP Certified ( good to have)</li></ul>
Requirements:
<ul><li>Ownership of project success.</li><li>
Customer-centric mindset.</li><li>
Flexibility with shifts.</li></ul></div>

Senior Technical Project Manager - Infrastructure services

Senior Technical Project Manager - Cloud & Automation

<div>Overview:
<div></div><div><div>
Project Manager (PM) | US-EST Time Zone Alignment</div><div>
</div></div><br>
Responsibilities:
<ul><li>Take ownership of end-to-end project delivery &ndash; from planning to closure.</li><li>
Drive stand-ups, sprint planning, retrospectives</li><li>
Manage budget &amp; distributed teams to ensure tasks don&rsquo;t slip through the cracks.</li><li>
Proactively identify risks and mitigate them before they impact delivery.</li><li>
Maintain strong customer/stakeholder communication.</li><li>
Ensure accountability, transparency, and quality at every stage.</li></ul>
Requirements:
<div>
Strong experience in Project/Program Management in IT/Telecom.<br>
Excellent communication, leadership, budgeting, and stakeholder management.<br>
Hands-on with Agile, Jira, Confluence, MS Project.<br>
Experience in working with cross-functional, distributed teams.<br>
Familiarity with AI/Automation in project delivery (nice-to-have).</div></div>

Project Manager | US-EST Time Zone Alignment

<div>Overview:
<p>
We are seeking an <b>OSS End-to-End Designer</b> with a strong product mindset and expertise in API design, technical architecture, and user experience. This role involves defining and shaping the overall system design aligned with business and technical objectives, ensuring scalability, usability, and compliance with industry standards.</p>
Responsibilities:
<ul><li><p><b>
System Design &amp; Architecture:</b></p><ul><li>
Define how the overall OSS system should be built, ensuring alignment with business goals and technical strategies.</li><li>
Drive end-to-end solution design across multiple domains and platforms.</li></ul></li><li><p><b>
API Design &amp; Integration:</b></p><ul><li>
Develop scalable API definitions based on <b>TMF Open APIs</b> and industry best practices.</li><li>
Ensure interoperability and seamless integration across OSS/BSS systems.</li></ul></li><li><p><b>
UX &amp; Product Alignment:</b></p><ul><li>
Contribute to <b>UX design thinking</b> to enhance usability and meet end-user needs.</li><li>
Collaborate with product teams to ensure solutions deliver business value.</li></ul></li><li><p><b>
Collaboration &amp; Coaching:</b></p><ul><li>
Work closely with architecture, development, and product teams to shape solutions.</li><li>
Coach and mentor team members on API design, technical architecture, and best practices.</li></ul></li><li><p><b>
Innovation &amp; Standards:</b></p><ul><li>
Stay updated on emerging technologies, OSS frameworks, and TM Forum standards.</li><li>
Promote design consistency and adherence to enterprise architecture principles.</li></ul></li></ul>
Requirements:
<ul><li>Strong experience in <b>OSS/BSS solution design</b> and system architecture.</li><li>
Expertise in <b>API design</b> (preferably TMF Open APIs) and microservices architecture.</li><li>
Solid understanding of <b>UX principles</b> and design thinking.</li><li>
Hands-on experience with <b>ML concepts</b> and technical design methodologies.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Ability to work in a fast-paced, collaborative environment with a product-oriented mindset.</li></ul><h4 class="jobSectionHeader"><b>
Preferred Skills</b></h4><ul><li>
Knowledge of <b>cloud-native architectures</b> and containerization (Docker, Kubernetes).</li><li>
Familiarity with <b>CI/CD pipelines</b> and DevOps practices.</li></ul></div>

OSS E2E Designer

<div>Overview:
<div>
We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.</div>
Responsibilities:
<ul><li>To manage WAN, and LAN network connectivity across multiple sites.</li><li>
Strong troubleshooting experience and in-depth knowledge on all Routing protocols. - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static,</li></ul><ul><li>
Respond to and resolve network tickets/ incidents and service requests.</li><li>
Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.</li><li>
Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).</li><li>
Implement and maintain network security policies, including firewall rules and access controls.</li><li>
Collaborate with vendors and ISPs for link issues, outages, and escalations.</li><li>
Document network diagrams, configurations, and standard operating procedures.</li><li>
Support planned network changes and participate in network implementation or migration projects.</li><li>
Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.</li><li>
Follow ITIL processes for incident, change, and problem management.</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s degree in Telecom, Computer science, Information Technology, or related field.</li><li>
8-10 years of experience in Telecom Data or enterprise-level network support.</li><li>
Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).</li><li>
Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.</li><li>
Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).</li><li>
Understanding of wireless networking (Cisco, etc.).</li><li>
Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.</li><li>
Experience working in ticketing system such as ServiceNow will be preferable.<div><b><br>
Preferred Qualifications (Good to Have):</b></div><ul><li>
Industry certifications such as CCNA, CCNP, CCIE, JNCIA, PCNSE, or equivalent.</li><li>
Knowledge of SD-WAN, MPLS, or hybrid networking models.</li><li>
Familiarity with NAC solutions like Cisco ISE.</li><li>
Experience with cloud networking (AWS, Azure, or GCP).</li></ul><div><b>
Soft Skills:</b></div><ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and documentation abilities.</li><li>
Ability to work independently and as part of a global team.</li><li>
Willingness to learn and adapt to new technologies.</li></ul></li></ul></div>

L2 Network Engineer

Join Prodapt Solutions and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.