Qureos Mentor

Professional Contract Services, Inc.

PCSI is an AbilityOne employer&mdash;as such, individuals and veterans with disabilities may be prioritized based on role. Documentation may be required.Benefits Include:<ul><li>Base pay of $18.46hr depending upon experience.</li><li>Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.</li><li>401k plan with matching on contributions up to 6%.</li></ul>Who We Are:PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life&rsquo;s journey is at the heart of what we do.What You'll Do as a Service Order Dispatcher:<ul><li>Receive, record, and distribute work orders to service crews upon customers&rsquo; requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.</li><li>Record information, such as name, address, article to be repaired, or service to be rendered.</li><li>Prepare work order and distribute to service crew.</li><li>Schedule service call and dispatch service crew.</li><li>Call or write customer to ensure satisfactory performance of service.</li><li>Keep record of service calls and work orders.</li><li>Assist within ArMA cases as needed when directed by Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.</li><li>Assist with emails orders and walk-ins as needed when directed by Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.</li><li>Assist within IW28 or any additional areas of order creation as directed by Shift Lead, Quality Manager, GFEBs Lead, or Project Manager.</li><li>May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.</li><li>Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What You'll Need to Be Successful:<ul><li>High school diploma or GED.</li><li>Two (2) years related experience with the ability to perform the assigned duties.</li><li>Must be able to effectively read, write, and speak the English language.</li></ul>Knowledge, Skills and Abilities<ul><li>Intermediate knowledge of Microsoft Office applications and PC functions, with demonstrated skills in word processing, databases, and spreadsheets.</li><li>Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.</li><li>Strong attention to detail.</li><li>Ability to be a self-starter and have strong time management skills.</li><li>Ability to perform basic accounting and mathematical computations with a good degree of accuracy.</li><li>Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.</li><li>Ability to work both with minimal supervision and as a team player.</li></ul>Other Requirements:<ul><li>Ability to pass criminal, drug, and driving screening.</li><li>Ability to work any time or day of the week, including weekends and holidays.</li><li>Ability to work various shifts covering a twenty-four-hour period, seven days per week.</li><li>Possess valid driver&rsquo;s license and maintain good driving record.</li><li>If required, ability to obtain and maintain security clearance and base access to assigned site(s).</li></ul>PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.All Veterans and/or persons with all types of disabilities are strongly encouraged to apply!Pay: From $18.46 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Service Order Dispatcher

Join Professional Contract Services, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Professional Contract Services, Inc.

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Service Order Dispatcher