Qureos Mentor

Progress

<div><div>We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.<br>
We&rsquo;re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a <b>Technical Support Engineer, Senior 1</b> and help us do what we do best: propelling business forward. Know more about us.</div><div><br>
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Overview:</b> Provides technical support to customers and other departments. Handles technical issues of highest complexity without supervision. Trains and mentors junior staff members. Specialized in multiple technical areas/products with strong understanding and experience on other areas including customer care skills. Very knowledgeable about internal procedures, processes, and tools. Excellent team player and communicator with excellent diagnostic and troubleshooting skills. Consistent in all aspects of the role. Acknowledged resource for colleagues. Must show corporate interest, adaptability and independence as well as demonstrate experience in approaching technical and procedural questions.</div><div><br>
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In this role you will:</b></div><ul><li>
Follows the processes and procedures for technical support workflow.</li><li>
Interacts professionally and courteously with all customers and peers. Easily approachable, reacts calmly under stressful situations; receive constructive criticism well. Maintains confidentiality.</li><li>
Takes ownership and manages customer cases (i.e. tickets, emails, remote assistance) and customer expectations effectively and professionally. Communicates clearly and precisely with customers to determine expectations for resolutions and provides workarounds to product defects.</li><li>
Troubleshoots and diagnoses customer issues involving 3rd party products using a variety of resources, including documentation, knowledge base, bug database, source code, and the world wide technical and field teams via Community forums.</li><li>
Maintains complete and accurate log of customer interactions and technical details.</li><li>
Runs support cases provided by customers, and develops reproductions and examples required to identify and resolve problems.</li><li>
Communicates clearly and precisely with customers regarding expectations for callbacks, follow-ups regarding their issues, interactions with development, and other open issues.</li><li>
Independently manages difficult communication with customers in effective and professional manner.</li><li>
Escalates product issues to management or other team members.</li><li>
Logs product defects and feature requests clearly in the corresponding systems. Provides Engineering with clear and complete information, when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary.</li><li>
Demonstrates and applies good understanding of knowledge capturing principles (e.g. Create new knowledge resources and/or update the existing ones - product demos, KB and technical articles/documentation, code libraries.).</li><li>
Reviews product documentation, identifies topics needing improvement and is able to contribute.</li><li>
Responsible for professional self-development by attending formal and informal training (webinars, white papers) offered within office and externally based on your development plan agreed with your manager. For example: industry trends, technologies and etc.</li><li>
Increases product and procedural knowledge through self-training, work with peers, and experience with customer issues.</li><li>
Builds constructive and effective relationships with peers and initiates communication to resolve any conflict in an assertive, tactful manner.</li><li>
Prepares (Ensures readiness) for support of new product versions.</li><li>
Capable to support new company products with appropriate level of on the job training.</li><li>
Acts as a general knowledge resource for peers. Provides assistance to peers working in the same specialty area as well as handling issues outside of the area of specialty. Participates in forums, responds to technical questions, sharing product knowledge with colleagues.</li><li>
Contributes to product specifications by bringing customers' perspective and identifying support related implications.</li><li>
Contributes to product roadmap (if applicable dependent upon product development organization).</li><li>
Provides assistance and training to other TSE (for example through the Admin application or CTA and or approving support tickets).</li><li>
Mentors junior staff members. If needed is assigned as a &quot;Guide&quot; to new team members.</li><li>
Demonstrates a high level of proficiency in the infrastructure related to the product environment while resolving customer issues.</li><li>
Proactively Identifies issues of the product and enters clear and precise information on how to reproduce them using the bug tracking system. Provides additional information to Development as needed to resolve bugs.</li></ul><div><p><b>
Your background:</b></p></div><ul><li>
At least 3 years of related professional experience</li><li>
Experience with Java, Node.js, JavaScript, JDBC and XQuery</li><li>
Web &amp; Application Servers &ndash; Enterprise Application Server (Tomcat, WebLogic, JBoss, WebSphere), IIS</li><li>
Integration &ndash; SOAP &amp; RESTful Web Services, XML/JSON</li><li>
Security &ndash; SSL/TLS, SAML, LDAP, Kerberos</li><li>
Cloud Computing &ndash; AWS and Azure</li><li>
NoSQL Database design and principles.</li><li>
Experience with Distributed Computing and Cluster architecture</li><li>
Good understanding of Database Concepts expertise, ACID, Deadlock, Index/cache, DataHub.</li><li>
Understanding of information systems, databases, publications systems, etc.</li><li>
Understanding of Client/Server architecture and request processing in a distributed environment.</li><li>
Able to understand Network concepts: TCP/IP, SSL, MTU, tools Netstat/Wireshark etc</li><li>
Able to understand Linux hardware resource usage.</li><li>
Understanding of data analytics, business intelligence, and visualization tools.</li><li>
In-depth knowledge of information science principles, data governance, and compliance.</li><li>
Data modeling: taxonomy, ontology, etc.</li><li>
Excellent verbal and written communication skills including effective listening skills.</li><li>
Excellent command of English.</li><li>
Solid analytical and troubleshooting skills specific to software-related issues.</li><li>
Strong customer service skills.</li><li>
Programming experience or knowledge of programming languages/technologies.</li><li>
Demonstrated ability to handle large number of cases efficiently and effectively.</li><li>
Ability to mentor more junior staff members.</li><li>
Must be able to multi-task in a fast paced environment and handle all accountabilities with minimal supervision, while maintaining attention to details.</li></ul><div><p><b>
Shift Timings: 05:00 AM - 02:00 PM (IST)</b></p></div><div><b>
If this sounds like you and fits your experience and career goals, we&rsquo;d be happy to chat. What we offer in return is the opportunity to experience a great </b><b>company culture</b><b> </b><b>with wonderful colleagues to learn from and collaborate with and also to enjoy:</b></div><div>
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Compensation
</b></div><ul><li>Competitive remuneration package</li><li>
Employee Stock Purchase Plan Enrolment</li></ul><div><b>
Vacation, Family, and Health</b></div><div></div><ul><li>
30 days of earned leave</li><li>
An extra day off for your birthday</li><li>
Various other leaves like marriage leave, casual leave, maternity, and paternity leave</li><li>
Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage</li><li>
Professional development reimbursement</li><li>
Interest subsidy on loans - either vehicle or personal loans</li><li>
Health club reimbursement</li></ul><p>
Apply now!</p></div>

Technical Support Engineer, Senior 1 (Java)

<div><div>We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.</div><div>
</div><div>
We&rsquo;re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us a Payroll Specialist and help us do what we do best: propelling business forward. This will be a role working out of your home office in the United States.</div><div><br>
We are seeking a Payroll Specialist to support the accurate and timely processing of payroll for a multistate workforce. This role is ideal for a detail-oriented professional who is building deeper expertise in payroll operations and compliance.</div><div>
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The Payroll Specialist will perform core payroll functions using established procedures, contribute to data accuracy and audit readiness, and collaborate with cross-functional teams. This role operates with moderate guidance and solves a range of straightforward payroll issues while continuing to build expertise in payroll systems, processes, and regulations.</div><div><p><b>
In this role, you will:</b></p><ul><li>
Process payroll transactions, including regular pay, overtime, bonuses, commissions, and deductions, in accordance with established timelines and procedures</li><li>
Review and validate payroll data for accuracy; identify and resolve discrepancies using standard practices</li><li>
Maintain employee payroll records and ensure data integrity across systems</li><li>
Support compliance with federal, state, and local payroll regulations by applying established policies and guidelines</li><li>
Partner with HR, Finance, and IT to support payroll-related processes and data alignment</li><li>
Respond to employee inquiries regarding payroll in a timely and service-oriented manner</li><li>
Assist with payroll audits, reporting, and documentation requests</li><li>
Support year-end payroll activities (e.g., W-2 preparation) under guidance</li><li>
Contribute to process improvements by identifying inefficiencies and recommending enhancements within defined scope</li></ul></div><div><p><b>
Your background:</b></p><ul><li>
2&ndash;4 years of payroll or related experience (accounting, HR operations, or finance preferred)</li><li>
Bachelor&rsquo;s degree or equivalent experience</li><li>
Experience with payroll systems such as ADP Workforce Now, Workday, or similar</li><li>
Proficiency in Microsoft Excel and data validation techniques</li><li>
Foundational understanding of payroll processes and basic compliance requirements</li><li>
Familiarity with multistate payroll concepts preferred but not required</li><li>
Strong attention to detail and commitment to accuracy</li><li>
Effective problem-solving using established procedures</li><li>
Clear communication skills for responding to employee and stakeholder inquiries</li><li>
Ability to manage multiple priorities and meet deadlines</li><li>
High level of discretion with sensitive employee data</li></ul>
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Base Salary Range: $70,000 - $84,000<br>
This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.</div><div></div><div><p><b><br>
If this sounds like you and fits your experience and career goals, we&rsquo;d be happy to chat.</b></p><p><b>
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:</b></p><ul><li>
Medical, dental, vision, life &amp; disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto &amp; home insurance, legal, and pet insurance.</li><li>
Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback</li><li>
Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.</li><li>
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.</li></ul></div><div>
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Apply Now!</div><div>
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Payroll Specialist

Join Progress and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Progress

About Company

Technical Support Engineer, Senior 1 (Java)

Payroll Specialist