Qureos Mentor

Progress Residential

<div>Why Anchor Loans?
Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
Anchor Loans, established in 1998, is the nation&rsquo;s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.
Position Summary
The VP of Valuations leads the strategic and operational facets of Anchor's appraisal and valuation activities. This position is responsible for driving the implementation, growth, strategy, and daily operations of the company's appraisal functions. Tasked with enhancing and expanding real estate appraisal processes and procedures, the Appraisal Manager ensures the delivery of best-in-class valuation solutions that support Anchor&rsquo;s lending activities.
Essential Duties &amp; Responsibilities
Valuation Operations &amp; Execution<ul><li>
Oversee day-to-day valuation operations across RTL, multifamily, and homebuilder segments.</li><li>
Ensure timely, accurate valuation delivery in accordance with internal SLAs.</li><li>
Manage pipeline flow, workload distribution, and operational capacity.</li></ul>
Team Leadership &amp; Performance Management<ul><li>
Lead, coach, and develop valuation team members.</li><li>
Establish and monitor KPIs including turn times, revision rates, escalation frequency, and cost per order.</li><li>
Drive accountability through performance management and standardized workflows.</li></ul>
Valuation Escalations &amp; Risk Oversight<ul><li>
Serve as primary escalation point for complex or high-risk valuation issues.</li><li>
Review disputes, material variances, and exception scenarios.</li><li>
Provide clear, credit-aligned recommendations to stakeholders.</li></ul>
Appraisal Management Platform (Regorra)<ul><li>
Own day-to-day administration and optimization of Regorra.</li><li>
Manage workflow configuration, vendor routing, SLA tracking, and reporting.</li><li>
Implement automation and process improvements.</li></ul>
AMC &amp; Appraiser Management<ul><li>
Oversee AMC and appraiser performance including quality, turn times, and coverage.</li><li>
Optimize panel composition across markets.</li><li>
Support cost management and fee benchmarking.</li></ul>
Quality Control &amp; Compliance<ul><li>
Execute QC protocols including sampling, reconciliation, and consistency checks.</li><li>
Ensure adherence to internal policies, regulatory requirements, and investor guidelines.</li><li>
Valuation Analytics &amp; Reporting</li><li>
Develop analytics including appraisal variance tracking and performance scoring.</li></ul><ul><li>
Provide actionable insights to Credit, Underwriting, and Capital Markets.</li><li>
Support development of dashboards and scalable reporting.</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Credit, Underwriting, and Production teams to align valuation outputs.</li><li>
Support scenario desk and exception frameworks with valuation inputs.</li></ul>
Process Improvement &amp; Technology<ul><li>
Identify and implement process improvements to increase efficiency and accuracy.</li><li>
Support SVP in execution of valuation technology roadmap.</li></ul>
Desired Skills &amp; Qualifications<ul><li>
Experience managing high-volume valuation operations.</li><li>
Strong leadership and vendor management capabilities.</li><li>
Deep understanding of residential, multifamily, and construction valuation.</li><li>
Experience with appraisal platforms (Regorra preferred).</li><li>
Strong analytical and problem-solving skills.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Real Estate, Finance, Economics, or related field.</li><li>
10&ndash;15 years of experience in valuation or collateral risk.</li><li>
Experience managing teams and third-party vendor networks.</li><li>
Proficiency in Excel and data analysis tools; BI tools preferred.</li><li>
Appraiser certification preferred.</li></ul>
Work Environment 
The preference is for this role to be a hybrid position, which requires office reporting to Anchor&rsquo;s Thousand Oaks, CA offices. Remote opportunities are also available to those not located near the area.
Compensation
The base pay for this position is $200,000 - $220,000 a year, plus annual discretionary bonus based on performance of the individual and company.
What We Offer:
The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes:<ul><li>
Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&amp;D insurance</li><li>
Generous sick leave &amp; vacation benefits for rest, relaxation, and personal pursuits</li><li>
Highly competitive performance bonus</li><li>
401(k) retirement program with employer match</li><li>
Tuition reimbursement toward professional development</li><li>
Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons</li><li>
Onsite gym (Thousand Oaks only)</li><li>
12 Paid Holidays</li></ul>
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.</div>

VP of Valuations

<div>Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary:
The Specialty Loan Advisor (SLA) is responsible for cultivating and maintaining on-going customer relationships within our Specialty Loan Division primarily focused on a Business Purpose Loan portfolio. 
Essential Duties and Responsibilities include the following:<ul><li>
Effectively maintain a portfolio of Business Purpose Loans (BPL&rsquo;s) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing.</li><li>
Cultivate and maintain on-going customer relationships by providing an advisory role and approach towards every customer&rsquo;s unique business needs.</li><li>
Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities.</li><li>
Perform moderately complex administrative, transactional, operational and customer support tasks to include, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation.</li><li>
Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results.</li><li>
Ensures compliance with company policies and procedures as well as achieving investor requirements.</li><li>
Leverage available resources and technologies to serve our clients with operational excellence and accuracy</li><li>
Achieve production goals (KPI&rsquo;s- Key Performance Indicators) set by Management.</li></ul>
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following:<ul><li>
Working knowledge of Business Purpose Loans</li><li>
Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements</li><li>
Expansive knowledge related to cross collateralized servicing, partial lien release</li><li>
Comprehensive understanding of property preservation, i.e. code violation resolve, hazard claim resolution</li><li>
Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement</li><li>
Ability to multi-task, meet deadlines and stay organized</li><li>
Excellent verbal &amp; written professional communication skills</li><li>
Ability to work in a team environment and independently</li><li>
Strong advisory skills via telephone, email, and other various platforms</li></ul>
Competencies:
To perform the job successfully, an individual should demonstrate the following:<ul><li>
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.</li><li>
Business Ethics&ndash; Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.</li><li>
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.</li><li>
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.</li><li>
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.</li><li>
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.</li><li>
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li><li>
Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li><li>
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.</li></ul>
Education/Experience:
High school diploma or general education degree (GED) required. Associate/Bachelor&rsquo;s degree preferred. Two to four years related experience and/or training required. Relationship management preferred with emphasis on excellent customer experience. 
Computer Skills:
Working knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, One Drive and Outlook). Previous experience with MSP, Black Knight/LPS and Sagent preferred.
Travel:
Some travel may be required.<h1 class="jobSectionHeader"> 
Why Selene?</h1>
Benefits 
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:<ul><li>
Paid Time Off (PTO)</li><li>
Medical, Dental &amp;Vision</li><li>
Employee Assistance Program</li><li>
Flexible Spending Account</li><li>
Health Savings Account</li><li>
Paid Holidays</li><li>
Company paid Life Insurance</li><li>
Matching 401(k) Plan</li></ul> 
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)</div>

Special Loan Advisor

<div>Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary: The Loan Advisory Analyst is a customer-facing position responsible for initiating, tracking and responding to verbal and written research requests, escalated concerns from guarantors, investors, management and regulatory entities. The position engages with customers and entities, primarily through digital channels to complete research and resolution to advisors, customers, management and investors.
Essential Duties and Responsibilities include the following:<ul><li>
Perform complex transactional, operational and loan level research requests to include, but not limited to, researching, responding and fulfilling requests, preparing and/or procuring documentation to fulfill customer requests.<ul><li>
Interactions with customers will primarily be through digital channels including, but not limited to email and SMS. Voice interactions, while less frequent, will also be used to communication with customers.</li><li>
Research and resolve transactional inquiries including items including, but not limited to payments, taxes, and insurance on single and multi-collateral loans.</li><li>
Investigate and resolve loan documentation discrepancies stemming from loan origination and boarding.</li><li>
Communicate and research interdepartmentally to resolve escrow, payment posting and ACH issues.</li><li>
Monitor system changes resulting from research results.</li><li>
Deliver research results verbally and/or in writing to guarantors, advisors, management and investors.</li><li>
Document system of record with results and resolution of research.</li></ul></li><li>
Effectively oversee execution of Loan Advisory Group full and partial payoff request.<ul><li>
Process and image incoming full and partial lien release payoff requests.</li><li>
Initiate payoff statements through the Special Loans and Customer Service departments.</li><li>
Document system of record with status of requests.</li><li>
Respond to guarantors, advisors and authorized third parties via email on payoff status.</li><li>
Track payoff fund application, deactivation of property in system of record, stop escrow disbursements and monitor lien releases through Collateral department.</li><li>
Communicate results to guarantors and advisors through verbal or digital channels.</li></ul></li><li>
Generate team reports and scorecards to determine strategic initiatives needed to maximize customer and investor satisfaction and results.<ul><li>
Distribute department reporting daily including but not limited to investor delinquency reports, NSF reports, advisor exceptions, etc.</li><li>
Update and maintain Advisor Scorecards on a monthly basis. Responsible for distribution to management, advisors and investors.</li></ul></li><li>
Achieve production goals (KPI&rsquo;s- Key Performance Indicators) set by Management.</li></ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following:<ul><li>
Working knowledge of Business Purpose/Commercial Loans secured by single family residential property.</li><li>
Experience working in a Contact Center in Mortgage Servicing.</li><li>
Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements</li><li>
Expansive knowledge related to cross collateralized servicing, partial lien release processing</li><li>
Comprehensive understanding of property preservation, i.e. code violation resolutions, hazard claim resolution</li><li>
Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement</li><li>
Ability to multi-task, meet deadlines and stay organized</li><li>
Excellent verbal &amp; written professional communication skills</li><li>
Ability to work in a team environment and independently</li><li>
Strong advisory skills via telephone, email, and other various platforms</li></ul>
Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics&ndash; Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications- Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service- Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability- Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork- Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Education/Experience: High school diploma or general education degree (GED) required. Associate/Bachelor&rsquo;s degree preferred. Two to four years related experience and/or training required. Relationship management preferred with emphasis on excellent customer experience.
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, One Drive and Outlook). Previous experience with MSP preferred.
Certificates and Licenses: N/A
Supervisory Responsibilities: N/A
Travel: Some travel maybe required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment with moderate noise levels.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 10 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.<h1 class="jobSectionHeader">
Why Selene?</h1>
Benefits 
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:<ul><li>
Paid Time Off (PTO)</li><li>
Medical, Dental &amp;Vision</li><li>
Employee Assistance Program</li><li>
Flexible Spending Account</li><li>
Health Savings Account</li><li>
Paid Holidays</li><li>
Company paid Life Insurance</li><li>
Matching 401(k) Plan</li></ul> 
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)</div>

Commercial Analyst - Loan Advisory Group

<div>Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents &ndash; and an empowering, people-first culture for our team members. That&rsquo;s why, for two years in a row, our employees have voted Progress a certified Great Place to Work&reg;.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We&rsquo;re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text &ldquo;ProgressJobs&rdquo; to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary:
The Business Systems Analyst will be responsible for requirements gathering, business and functional requirements writing, working with system architects, user acceptance testing, and release rollouts, for products such as Elise AI, Salesforce, Sales Cloud, Service Cloud and Yardi Voyager. The Business Systems Analyst will work closely with the Project Management Group to drive projects to milestones and completion.
Essential Functions:<ul><li>
Document business processes related to product, operations and systems.</li><li>
Liaise between product and technology groups to define business requirements.</li><li>
Produce detailed functional requirement specifications from existing systems, previous drafts, and SME interviews.</li><li>
Explain system architecture to business stakeholders as it relates to business requirements.</li><li>
Work with system architects to ensure system design meets business requirements.</li><li>
Conduct gap analyses.</li><li>
Ensure consistency of specifications across sub-systems.</li><li>
Provide input into user interface layouts and prepare mock-ups.</li><li>
Development and refinement of proofs-of-concept to confirm requirements.</li><li>
Coordinate and assist with UAT.</li><li>
Support tracking of bugs/enhancements/features as part of the change management process.</li><li>
Write, revise, and edit client education, user, administrative, and support materials (user guides, quick reference guides, FAQs, training materials, online help).</li><li>
Troubleshoot &amp; evaluate requests that filter through ticketing system.</li><li>
Acts as point of contact &amp; resource for customers, including the PMO team.</li><li>
Evaluate 3rd party applications to fulfill business needs, processes &amp; requirements.</li><li>
Capture &amp; maintain system change requests.</li><li>
Conduct user training workshops as required.</li><li>
Administer cloud-based business applications, including document storage system.</li><li>
Provides answers and solutions based on industry knowledge and escalates issues as needed.</li><li>
Capture, mitigate and /or escalate issues in a timely fashion.</li></ul>
Qualifications:<ul><li>
1-2 years&rsquo; experience in Salesforce and/or Yardi admin required.</li><li>
Sales Cloud, Service Cloud, Marketing Cloud experience preferred.</li><li>
Salesforce certifications preferred.</li><li>
Experience with Agile &amp; JIRA preferred.</li><li>
Yardi Voyager experience with admin/technical experience preferred.</li><li>
Solid, detail-oriented documentation and communication skills, and ability to translate technical concepts clearly for non-technical decision-makers.</li><li>
Bachelor&rsquo;s degree in the field of technology, finance or business administration or 5 or more years of progressive experience in a business analyst role.</li><li>
Flexibility and attitude to achieve tight deadlines.</li><li>
Proven experience providing detailed business problem analysis, process mapping, etc.</li><li>
Ability to work with system architects and verify that system design meets the business&rsquo; requirements.</li><li>
Understanding of the software development life-cycle (SDLC, Iterative).</li><li>
Rapidly adapt and respond to changes in environment and priorities. Ability to work with a complex field organization across geographical boundaries.</li><li>
Ability to work with system architects and verify that system design meets the business&rsquo; requirements.</li><li>
Ability to lead structured meetings and clearly communicate tasks, deadlines, and expectations.</li><li>
Strong written and verbal communications skills.</li><li>
Facilitate and elicit consensus among project team members and various business stakeholders.</li><li>
Travel to field offices for system roll-outs or business workshops (approximately 10% travel).</li></ul>
Closing Statement:
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent&rsquo;s supervisor at any time based upon Company need.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
What you can expect from us:<ul><li>
Competitive Compensation - Including performance-based bonuses that reward your contributions.
</li><li>Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.</li><li>
Generous Time Off &ndash; Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
</li><li>Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
</li><li>A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
</li></ul>This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent&rsquo;s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
<h2 class="jobSectionHeader">Privacy Policy</h2></div>

Business Systems Analyst

<div>Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents &ndash; and an empowering, people-first culture for our team members. That&rsquo;s why, for two years in a row, our employees have voted Progress a certified Great Place to Work&reg;.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We&rsquo;re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text &ldquo;ProgressJobs&rdquo; to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary: 
The Service Manager is a member of the Property Management team and is primarily responsible for effective and efficient management of all open service jobs and preventative maintenance for our occupied homes. This position provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. Service Manager jobs may be all encompassing (internal execution, execution with vendors, execution specific to Housing Choice Program requirements) or be assigned to one of the 3 areas cited as a primary area of focus. 
 
Essential Functions:<ul><li>
Demonstrate a working knowledge of lease documents and resident rules and regulations</li><li>
Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes</li><li>
Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio</li><li>
Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work</li><li>
Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs</li><li>
Ensure that all required training is completed in a timely manner for self and all team members supervised, while administering and ensuring compliance with technical training program for the service team</li><li>
Follow-up on service orders to ensure resident satisfaction with the work completed and works to resolve issues with dissatisfied customers</li><li>
Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy</li><li>
Conduct other property visits for the purposes of occupancy and lease compliance checks, posting notices, coordinating utilities, eviction lockouts, etc.</li><li>
Comply with the Company&rsquo;s national procurement policy and program, while managing fleet and fleet stock accordingly</li><li>
Oversee vendors to ensure the best possible outcome on service requests, that residents are highly satisfied, and expenses and costs stay within stated company targets, while controlling costs by overseeing maintenance and service jobs, accurately track and report work</li><li>
Comply with all Company applicable health and safety rules and regulations, as well as ensure all properties are compliant with local, state, and federal health and safety laws</li><li>
Coordinate activities to maximize the efficiency of all processes</li><li>
Ensure that workplace safety standards and practices are always upheld</li><li>
Performance management of personnel including, reviews, career advancement path, corrective action, mentoring and performance improvement plans</li><li>
Communicate effectively with Service Director and Portfolio Operations Director as well as with tenants, owners, and agencies via telephone and email regarding any issues that arise relating to HQS inspections, as needed</li><li>
As needed, initially inspect, and reinspect Housing Choice Program properties (example-Section 8) annually for compliance with all applicable regulations and policies, including those of Housing and Urban Development (HUD) and the city&rsquo;s Housing Quality Standards (HQS) local building codes and zoning ordinances. Conduct in person inspections/communicate with Housing Choice Program governmental representatives.</li><li>
Properly reports deficiencies, determines who is responsible for repairs, and establishes deadlines for completion of work; documents findings and conducts follow-up inspections to ensure that repairs are finished by deadline</li><li>
Documents, in writing, necessary work to be completed for units to meet standards and codes</li><li>
As assigned, completes the necessary paperwork for newly qualified Progress Choice Homes; performs related duties and responsibilities required and as assigned for these programs.</li><li>
Be knowledgeable of local HUD program rules and changes to ensure compliance in conjunction with the Progress centralized Housing Choices and Rental Regulations department.</li><li>
Develop and maintain positive relationships with local market team members as well as all relationships with Housing Authorities within your assigned region, under the guidance of Progress Residentials&rsquo; centrally based Housing Choice and Rental Regulations department.</li><li>
Carry out other duties as assigned that are in the best interests of the company while being a champion for Progress Residential&rsquo;s Core Values.</li></ul>
Qualifications<ul><li>
5 or more years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent</li><li>
High School Diploma or equivalent required</li><li>
EPA certified to handle refrigerants</li><li>
Valid Driver's License required</li><li>
Available to work flexible hours which may include some weekends and evenings</li><li>
Available to offer support for after-hours service technicians and / or vendors</li><li>
Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA</li><li>
Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule</li><li>
Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area</li><li>
Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes</li><li>
Understanding of general IBC building codes and rental property health and safety regulations.</li><li>
Strong customer service skills and must be able to address customer&rsquo;s concerns professionally</li><li>
Strong skills with MS office products including Excel</li><li>
Ability to manage remote administrative assistance</li><li>
SalesForce and/or Yardi experience strongly preferred</li><li>
Proven record of working independently and with minor supervision</li><li>
Ability to work in a fast-paced team environment
</li><li>Manage vendor relations, on-board new vendors, and negotiate pricing</li><li>
Manage larger project outside scope of subordinates</li><li>
Manage subordinate assigned fleet vehicles and inventory</li></ul>
What you can expect from us:<ul><li>
Competitive Compensation - Including performance-based bonuses that reward your contributions.
</li><li>Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.</li><li>
Generous Time Off &ndash; Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
</li><li>Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
</li><li>A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
</li></ul>This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent&rsquo;s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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