Qureos Mentor

Progress Residential

<div>Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents &ndash; and an empowering, people-first culture for our team members. That&rsquo;s why, for two years in a row, our employees have voted Progress a certified Great Place to Work&reg;.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We&rsquo;re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text &ldquo;ProgressJobs&rdquo; to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary: 
The Service Manager is a member of the Property Management team and is primarily responsible for effective and efficient management of all open service jobs and preventative maintenance for our occupied homes. This position provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. Service Manager jobs may be all encompassing (internal execution, execution with vendors, execution specific to Housing Choice Program requirements) or be assigned to one of the 3 areas cited as a primary area of focus. 
 
Essential Functions:<ul><li>
Demonstrate a working knowledge of lease documents and resident rules and regulations</li><li>
Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes</li><li>
Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio</li><li>
Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work</li><li>
Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs</li><li>
Ensure that all required training is completed in a timely manner for self and all team members supervised, while administering and ensuring compliance with technical training program for the service team</li><li>
Follow-up on service orders to ensure resident satisfaction with the work completed and works to resolve issues with dissatisfied customers</li><li>
Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy</li><li>
Conduct other property visits for the purposes of occupancy and lease compliance checks, posting notices, coordinating utilities, eviction lockouts, etc.</li><li>
Comply with the Company&rsquo;s national procurement policy and program, while managing fleet and fleet stock accordingly</li><li>
Oversee vendors to ensure the best possible outcome on service requests, that residents are highly satisfied, and expenses and costs stay within stated company targets, while controlling costs by overseeing maintenance and service jobs, accurately track and report work</li><li>
Comply with all Company applicable health and safety rules and regulations, as well as ensure all properties are compliant with local, state, and federal health and safety laws</li><li>
Coordinate activities to maximize the efficiency of all processes</li><li>
Ensure that workplace safety standards and practices are always upheld</li><li>
Performance management of personnel including, reviews, career advancement path, corrective action, mentoring and performance improvement plans</li><li>
Communicate effectively with Service Director and Portfolio Operations Director as well as with tenants, owners, and agencies via telephone and email regarding any issues that arise relating to HQS inspections, as needed</li><li>
As needed, initially inspect, and reinspect Housing Choice Program properties (example-Section 8) annually for compliance with all applicable regulations and policies, including those of Housing and Urban Development (HUD) and the city&rsquo;s Housing Quality Standards (HQS) local building codes and zoning ordinances. Conduct in person inspections/communicate with Housing Choice Program governmental representatives.</li><li>
Properly reports deficiencies, determines who is responsible for repairs, and establishes deadlines for completion of work; documents findings and conducts follow-up inspections to ensure that repairs are finished by deadline</li><li>
Documents, in writing, necessary work to be completed for units to meet standards and codes</li><li>
As assigned, completes the necessary paperwork for newly qualified Progress Choice Homes; performs related duties and responsibilities required and as assigned for these programs.</li><li>
Be knowledgeable of local HUD program rules and changes to ensure compliance in conjunction with the Progress centralized Housing Choices and Rental Regulations department.</li><li>
Develop and maintain positive relationships with local market team members as well as all relationships with Housing Authorities within your assigned region, under the guidance of Progress Residentials&rsquo; centrally based Housing Choice and Rental Regulations department.</li><li>
Carry out other duties as assigned that are in the best interests of the company while being a champion for Progress Residential&rsquo;s Core Values.</li></ul>
Qualifications<ul><li>
5 or more years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent</li><li>
High School Diploma or equivalent required</li><li>
EPA certified to handle refrigerants</li><li>
Valid Driver's License required</li><li>
Available to work flexible hours which may include some weekends and evenings</li><li>
Available to offer support for after-hours service technicians and / or vendors</li><li>
Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA</li><li>
Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule</li><li>
Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area</li><li>
Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes</li><li>
Understanding of general IBC building codes and rental property health and safety regulations.</li><li>
Strong customer service skills and must be able to address customer&rsquo;s concerns professionally</li><li>
Strong skills with MS office products including Excel</li><li>
Ability to manage remote administrative assistance</li><li>
SalesForce and/or Yardi experience strongly preferred</li><li>
Proven record of working independently and with minor supervision</li><li>
Ability to work in a fast-paced team environment
</li><li>Manage vendor relations, on-board new vendors, and negotiate pricing</li><li>
Manage larger project outside scope of subordinates</li><li>
Manage subordinate assigned fleet vehicles and inventory</li></ul>
What you can expect from us:<ul><li>
Competitive Compensation - Including performance-based bonuses that reward your contributions.
</li><li>Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.</li><li>
Generous Time Off &ndash; Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
</li><li>Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
</li><li>A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
</li></ul>This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent&rsquo;s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
<h2 class="jobSectionHeader">Privacy Policy</h2></div>

Service Manager

<div>Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents &ndash; and an empowering, people-first culture for our team members. That&rsquo;s why, for two years in a row, our employees have voted Progress a certified Great Place to Work&reg;.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We&rsquo;re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text &ldquo;ProgressJobs&rdquo; to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
JOB SUMMARY
The Bilingual Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process. This role focuses exclusively on handling inbound calls, addressing questions, and providing information to ensure a smooth and positive experience. The Home Finding Specialist will aim to resolve inquiries in a single call whenever possible and will transfer calls to the Home Finding Consultant if further assistance is required.
Key Responsibilities:<ul><li>
Handle Inbound Calls: Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability, and directing prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders.</li><li>
One-Call Resolution: Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders. Transfer calls to the Home Finding Consultant for additional assistance when necessary.</li><li>
Deliver Exceptional Customer Service: Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.</li><li>
Update and Maintain Records: Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting.</li></ul>
ESSENTIAL FUNCTIONS<ul><li>
Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.</li><li>
Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal.</li><li>
Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.</li><li>
Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.</li></ul><h2 class="jobSectionHeader">
QUALIFICATIONS</h2><ul><li>
High School diploma or GED required.</li><li>
Must be fluent in Spanish.</li><li>
Proven experience in customer service, ideally in a service-oriented role.</li><li>
Strong communication and collaboration skills.</li><li>
Basic knowledge of maintenance and property management is a plus.</li><li>
Ability to handle multiple tasks efficiently in a fast-paced environment.</li><li>
Motivated to achieve service excellence.</li><li>
Flexibility to align with Progress&rsquo; business hours, including weekends. Flexibility to align work schedule with Progress&rsquo; business hours which include weekends.</li></ul>
What you can expect from us:<ul><li>
Competitive Compensation - Including performance-based bonuses that reward your contributions.
</li><li>Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.</li><li>
Generous Time Off &ndash; Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
</li><li>Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
</li><li>A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
</li></ul>This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent&rsquo;s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
<h2 class="jobSectionHeader">Privacy Policy</h2></div>

Bilingual Home Finding Specialist

<div>Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents &ndash; and an empowering, people-first culture for our team members. That&rsquo;s why, for two years in a row, our employees have voted Progress a certified Great Place to Work&reg;.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We&rsquo;re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text &ldquo;ProgressJobs&rdquo; to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
JOB SUMMARY
The Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process. This role focuses exclusively on handling inbound calls, addressing questions, and providing information to ensure a smooth and positive experience. The Home Finding Specialist will aim to resolve inquiries in a single call whenever possible and will transfer calls to the Home Finding Consultant if further assistance is required.
Key Responsibilities:<ul><li>
Handle Inbound Calls: Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability, and directing prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders.</li><li>
One-Call Resolution: Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders. Transfer calls to the Home Finding Consultant for additional assistance when necessary.</li><li>
Deliver Exceptional Customer Service: Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.</li><li>
Update and Maintain Records: Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting.</li></ul>
ESSENTIAL FUNCTIONS<ul><li>
Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.</li><li>
Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal.</li><li>
Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.</li><li>
Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.</li></ul><h2 class="jobSectionHeader">
QUALIFICATIONS</h2><ul><li>
High School diploma or GED required.</li><li>
Proven experience in customer service, ideally in a service-oriented role.</li><li>
Strong communication and collaboration skills.</li><li>
Basic knowledge of maintenance and property management is a plus.</li><li>
Ability to handle multiple tasks efficiently in a fast-paced environment.</li><li>
Motivated to achieve service excellence.</li><li>
Flexibility to align with Progress&rsquo; business hours, including weekends. Flexibility to align work schedule with Progress&rsquo; business hours which include weekends.</li></ul>
What you can expect from us:<ul><li>
Competitive Compensation - Including performance-based bonuses that reward your contributions.
</li><li>Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.</li><li>
Generous Time Off &ndash; Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
</li><li>Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
</li><li>A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
</li></ul>This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent&rsquo;s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
<h2 class="jobSectionHeader">Privacy Policy</h2></div>

Home Finding Specialist

<div>Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary:
The Business Systems Analyst works with the assigned Technical Product Manager and business units to effectively documents and implements operational improvement opportunities either through analysis of existing processes or a review of desired process improvements and/or automation.
 
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
<ul><li>Consults with Technical Product Manager and business personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
</li><li>Conducts change impact analysis to assess the potential implications of changes and documents customer business functions and processes.</li><li>
Reviews the results of the analyses with the Technical Product Manager</li><li>
Assists the Technical Project Manager in identifying opportunities for improving business processes through information systems and/or non-system driver changes</li><li>
Assists in the preparation of proposals to develop new systems and/or operational changes</li><li>
Assists in the cost-benefit analysis of a recommended solution(s); plays a lead role in the execution of the selected solution(s), including monitoring of key milestones for delivery and end -user training.</li><li>
Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
</li><li>Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of
</li><li>case management systems to ensure optimal operational performance.</li><li>
Participates in user acceptance testing and testing of new system functionality.</li><li>
Provides technical assistance in training, mentoring, and coaching professional and technical staff.
</li><li>Develops training curriculum and conducts formal training sessions covering assigned systems module.</li></ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty
 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
 
functions. The qualified candidate must have:<ul><li>
Excellent attention to detail.
</li><li>Ability to multi-task and consistently meet multiple deadlines.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to work in a team environment.</li><li>
Strong customer-service orientation.</li><li>
Ability to use good judgment.</li></ul>
Competencies: To perform the job successfully, an individual should demonstrate the following: 
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events. 
Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. 
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form.
 
Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method . 
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations.
 
Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. 
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. 
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. 
Education/Experience: High school diploma or general education degree (GED) required. Up to 5 years' related experience and/or training required with residential loan servicing experience and product management experience preferably in the areas of default loan servicing is preferred. Requires basic understanding of systems development lifecycle methodologies, XML, and modern technical architecture. 
Language Ability: Ability to read and comprehend complex instructions, detailed correspondence, and memos.
 
Ability to write complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and leaders of the organization. 
Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations. 
Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, Visio and Outlook).
 
Previous experience with Sagent Loanserv and/or Black Knight MSP, IM, and PM strongly preferred. Additionally, a beginner to intermediate working knowledge of XML, and an ability to extract and analyze data using beginner to intermediate SQL query statements.<h1 class="jobSectionHeader">
Why Selene?</h1>
Benefits 
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:<ul><li>
Paid Time Off (PTO)</li><li>
Medical, Dental &amp;Vision</li><li>
Employee Assistance Program</li><li>
Flexible Spending Account</li><li>
Health Savings Account</li><li>
Paid Holidays</li><li>
Company paid Life Insurance</li><li>
Matching 401(k) Plan</li></ul> 
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)</div>

Business Systems Analyst

Join Progress Residential and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Progress Residential

About Company

Service Manager

Bilingual Home Finding Specialist

Home Finding Specialist

Business Systems Analyst