Qureos Mentor

Progressive Leasing

Progressive Leasing is a leading provider of lease-to-own solutions, offering flexible payment options for consumers seeking to acquire essential products such as furniture, electronics, and appliances. The company focuses on financial empowerment, aiming to help credit-challenged customers achieve ownership through its technology-driven platform. Committed to diversity and innovation, Progressive Leasing strives to create an inclusive environment that reflects the communities it serves.

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 Progressive Leasing
 
 is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we&rsquo;ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
 
 
 We are currently hiring
 
 Customer Service Representatives
 
 to help grow our company and ensure our mission is achieved!
 
 
 
 Th&iukcy;&dscy; r&ocy;l&iecy; &iukcy;&dscy; &acy; w&ocy;rk-fr&ocy;m-h&ocy;m&iecy; &rcy;&ocy;&dscy;&iukcy;t&iukcy;&ocy;n &acy;nd you must reside within a 60-mile radius of Draper, Utah.
 
 
 
 
 Employee Value Proposition (EVP)
 
 
 :
 
 
 PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
 
 
 
 
 
 
 WE ARE:
 
 A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.
 
 
 
 
 
 YOU ARE:
 
 A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer&rsquo;s needs are met.  While every call varies the goal of providing a world-class experience is the same.
 
 
 
 
 
 Our Day-to-day
 
 
 
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 Responsible for in-bound and out-bound calls
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 Provide top tier support and service to our customers
 
 
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 The Details
 
 
 
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 Start Date: Monday, August 17, 2026
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 Virtual Training: 4 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required
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 Full Time Shifts Available: Weekdays, 11:30AM-8:00PM
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 Saturdays AND/OR Sundays Required, between 10:30AM-7:00PM
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 Compensation: $17.00/HR
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 After submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forward. Once you complete it and if you meet qualifications, a recruiter will follow up via text message. Complete the Ribbon AI Virtual Intro here: https://app.ribbon.ai/interview/2b7543f7?assignedRecruiterId=9606072a-7c82-421f-b562-67285622ba06
 
 
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 </ul>
 
 
 
 You&rsquo;ll Bring
 
 
 
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 Customer Service and prior collections experience with impeccable interpersonal skills
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 Excellent verbal and written communication skills
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 Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
 </li>
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 Phone experience in a customer service/call center environment
 </li>
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 High school diploma or GED equivalent, must also be 18 years or older
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 AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.
 
 
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 </ul>
 
 
 
 Requirements For Work From Home
 
 
 
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 You must be located within a 60-mile radius of Draper, UT
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 You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
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 You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
 
 
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 </ul>
 
 We Offer
 
 
 
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 Competitive Compensation
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 Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
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 Company Matched 401k
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 Paid Time Off + Paid Holidays + Paid Volunteer Time
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 Diversity Alliance Resource Groups
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 Employee Stock Purchase Program
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 Tuition Reimbursement
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 Charitable Gift Matching
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 Job Required Equipment &amp; Services Will Be Provided
 
 
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 </ul>
 
 Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
 
</div>

Customer Service Representative, UT (8/17 Start)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we&rsquo;ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Senior Delivery Manager to help grow our company and ensure our mission is achieved! This role is work from home position and can be performed remotely anywhere in the continental US or in one of our corporate locations in Utah, Arizona or Colorado Employee Value Proposition (EVP) : PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: Prog Tech is the driving force behind our company&rsquo;s technological evolution. We are passionate problem solvers and technical experts, working together to deliver impactful solutions. We pride ourselves on craftsmanship, continuous improvement, and collaboration. Our culture encourages experimentation, learning from failures, and delivering meaningful outcomes. YOU ARE: A technically fluent delivery manager who operates at the team level &mdash; close to the work, the risk, and the engineers doing both. You understand the full software development lifecycle, from planning through delivery. You build systems that create predictability, surface risk early, and protect delivery integrity. You influence engineers, product managers, and stakeholders through structure, data, and clear framing. You are comfortable operating in ambiguity. When dependencies slip, scope pressure mounts, or execution variability surfaces, your instinct is to model the impact, structure the options, and reset expectations with clarity. You are equally at home in flow-based, service-oriented environments where work is continuous and interrupt-driven as you are in iteration-based teams. You understand that delivery discipline looks different depending on the team operating model, and you adapt your approach accordingly without losing rigor. You treat AI tools as force multipliers for delivery work by using them to draft communications, model trade-offs, accelerate backlog synthesis, and generate operational artifacts faster than manual methods allow. You have a point of view on where AI augments delivery rigor versus where it creates false confidence, and you apply that judgment deliberately. YOUR DAY-TO-DAY: Delivery System Operations Maintain and improve delivery visibility across complex, dependency-heavy work by tracking cross-team blockers, integration risks, and upstream/downstream exposure Model the impact of scope changes, timeline shifts, and capacity constraints by presenting structured options with clear trade-offs to decision-makers Drive backlog readiness discipline, ensuring work entering execution is well-defined and dependency-mapped before it starts Identify and actively manage delivery risk through surfacing issues proactively, quantifying impact, and framing resolution paths for engineering and product leadership Maintain and improve delivery operating norms that reduce rework, carryover, and execution variability over time Leverage AI tooling to accelerate operational work, including status synthesis, risk narrative generation, and backlog readiness summarization, while maintaining human judgment on prioritization and stakeholder framing decisions. Influence and Stakeholder Management Influence engineer and product manager behavior through structure and data by driving accountability and shared clarity on delivery commitments Frame delivery trade-offs clearly by presenting structured options with explicit implications on timeline, quality, and capacity Partner with Product Managers to enforce readiness standards and protect delivery integrity when scope pressure mounts Communicate delivery feasibility and confidence clearly to the engineering team and partnering Project Managers by providing early warning when assumptions change and surfacing recovery options when they do Socialize production release schedules in advance with the development team, Product Manager, and relevant change advisory processes ensuring the team is prepared for releases Technical Fluency Maintain working fluency in the technical systems your team supports through a solid understanding of integration surfaces, API dependencies, and release risk in context Coordinate across engineering, QE, architecture, and platform teams to manage cross-functional dependencies and resolve blockers at the right level Apply delivery metrics (i.e. cycle time, throughput, carryover, predictability) as operational signals that drive structural change in how the team works Service-Oriented Team Operations Manage a Kanban-based delivery system for a team handling a mix of planned work and high-priority operational demand Balance intake discipline with responsiveness by maintaining flow efficiency while protecting planned delivery commitments from reactive work pressure Model WIP impact and context-switching costs to protect team throughput and focus Maintain and improve intake and triage processes that bring structure to interrupt-driven work without creating bureaucratic overhead Monitor Kanban flow metrics (i.e. lead time, cycle time, and queue depth) to identify bottlenecks and maintain healthy throughput Coordinate with dependent teams and platform consumers to maintain demand visibility and set clear expectations proactively Iteration-Based Team Operations Manage sprint cadence and iteration health across one or more engineering teams with a focus on commitment reliability and sprint goal integrity Enforce sprint entry discipline by ensuring stories meet sizing and readiness standards before planning begins, and holding the line when they don&rsquo;t Track and improve sprint predictability using carryover, velocity trends, and planning accuracy as signals to adjust how the team operates Manage scope pressure during active sprints through modeling the impact of additions or changes and presenting clear trade-off options to the Product Manager before commitments shift Maintain cross-sprint dependency visibility across teams or workstreams, identifying what is at risk and when Run retrospectives as structured operational reviews by identifying systemic delivery friction and driving follow-through on changes YOU&rsquo;LL BRING: 5 to 7 years of delivery management experience embedded within software engineering teams in a fintech or similarly regulated, technically complex environment Demonstrated ability to influence engineer and product manager behavior through structure, data, and clear framing Proven experience building or materially improving delivery systems: reducing carryover, improving commitment reliability, or increasing planning quality through structural changes Experience modeling delivery trade-offs and presenting structured options to leadership Deep SDLC fluency, including integration complexity, release management, dependency modeling, and cross-team coordination Strong working knowledge of Jira for dependency tracking, delivery modeling, and operational insight Comfort operating in API-heavy, integration-dependent backend environments where delivery risk lives in the connections between systems Prior experience managing Kanban-based teams in service-oriented or platform engineering environments Demonstrated use of flow metrics (i.e. lead time, cycle time, WIP) as day-to-day operational tools for managing team health and throughput Demonstrated use of AI-assisted tooling (LLMs, AI-augmented Jira workflows, or similar) to improve delivery throughput, reduce coordination overhead, or accelerate artifact generation with the discernment to know when AI output requires human review before it reaches stakeholders. Calm, structured approach to ambiguity and able to reset expectations and protect delivery integrity when plans change Strong written and verbal communication skills, including the ability to frame engineering consequences clearly for non-technical stakeholders Bachelor&rsquo;s degree or equivalent experience AI‑enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve. YOU MIGHT ALSO HAVE: Prior experience managing sprint-based teams, including planning discipline, Definition of Ready enforcement, and iteration health management Working knowledge of CI/CD pipelines, deployment infrastructure, or cloud services sufficiently enough to understand release risk and coordinate across platform teams Experience coordinating across both iterative (sprint-based) and continuous-flow (Kanban) teams within the same organization Familiarity with ServiceNow or similar change management tooling in a governed release environment Experience supporting offshore or distributed engineering teams with uneven execution maturity Agile, Scrum, or Kanban certification (CSM, PSM, KMP, or equivalent) WE OFFER: Competitive Compensation Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Paid Time Off + Paid Holidays + Paid Volunteer Hours Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Senior Delivery Manager (Remote)

Join Progressive Leasing and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Progressive Leasing

About Company

Customer Service Representative, UT (8/17 Start)

Senior Delivery Manager (Remote)

Senior Delivery Manager (Remote)