Urwah Admin

Propel Consult

Job Overview:The spa therapist is accountable for ensuring that all guests receive requested treatments and service in accordance with the spa&rsquo;s standards of excellenceKey Responsibilities:1. Provide a level of service that exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention2. Respond to all client requests in a courteous manner3. Spa Therapist must complete client&rsquo;s consultation before each treatment.4. Ensure treatment rooms are kept clean and tidy according to spa checklist and health and safety standards.5. Monitor the status of all equipment and notify the supervisor if there are any maintenance or repair need. Promptly record equipment issues in the logbook. i.e. fixtures are missing, etc.6. Restock professional products in designated treatment room to ensure that the rooms are fully stocked7. Ensure effective liaison between therapists, receptionists and spa attendants8. Act in accordance with policies and procedures9. Provide first class facial, body treatments and massage10. Promote the sales of products within the spa and meet specified targets11. Co-operate with spa reception to ensure guests receive excellent treatment and service12. Clean and prepare treatment beds and rooms before and after each client and always ensure cleanliness and hygiene of the treatment rooms13. Participate in ongoing training within or outside the spa14. Respect instructions given by the management concerning usage of products and amenities15. Keep up to date with all current activities and promotions within the spa16. Help in ongoing promotions and assist in services, product sales17. Ensure the spa&rsquo;s standards of service and facilities are always met18. Carry out other tasks assigned by your supervisors.Key Competencies1. Actively seeking verbal feedback from customers on a regular basis.2. Agreeing and implementing actions to make improvements to customer service.3. Positively dealing with and learning from customer complaints and comments.4. Making sure all customer requests and queries are responded to promptly and effectively.5. Having detailed knowledge of department Standards and operating procedures.6. Develops positive working relationships at all levels.Key Qualities &amp; Skills Required:1. Grade 2 certificate in Beauty or Body treatment2. Must have knowledge in Tui Na, Swedish, Aromatherapy massage,Facial and Hamman3. Experience in beauty treatments such as eyebrow shaping, waxing, and makeup4. advantage if specializing in facial &amp; Hamman5. Secondary education or equivalent Cideso or Itec beauty certificate6. Min. 2 years working experience as a Beauty or Body therapistJob Types: Full-time, PermanentPay: Up to BD250.000 per month

Spa Therapist

We are seeking a dynamic Sales Executive to drive growth and foster relationships with potential clients. This role is pivotal in identifying new business opportunities, enhancing customer satisfaction, and expanding our market presence. The ideal candidate will possess exceptional communication and negotiation skills, along with a comprehensive understanding of our products and the global market landscape.Duties &amp; Responsibilities: &middot; Identify and target new business opportunities to meet and exceed sales targets.&middot; Develop and manage a robust sales pipeline through effective prospecting and lead generation.&middot; Present and demonstrate the company's products and services to potential clients.&middot; Cultivate and maintain strong relationships with existing and prospective clients.&middot; Conduct regular follow-ups to ensure client satisfaction and address concerns.&middot; Serve as the primary point of contact for customer inquiries and problem resolution.&middot; Develop and implement sales plans and strategies aligned with company objectives.&middot; Maintain accurate records of sales activities and customer interactions.&middot; Deliver regular sales reports and forecasts to management.Qualifications &amp; Experience:&middot; Proven experience in sales, business development, or a related role with a track record of meeting or exceeding targets.&middot; Excellent customer service and relationship management capabilities.&middot; Strong organizational and time management skills, with the ability to prioritize tasks effectively.&middot; Experience in conducting market research and analysis to inform strategic decisions.Job Type: Full-timePay: BD500.000 - BD700.000 per month

Sales Executive

Job Overview:The Reservations Manager is responsible for overseeing all aspects of the reservation process, ensuring seamless guest booking experiences and maximizing occupancy. This role is pivotal in shaping the first impression of the restaurant and coordinating with internal teams to deliver exceptional service.Key Responsibilities:1. Maintain accuracy and organization of the reservation system and guest database2. Provide prompt, courteous, and professional responses to all reservation inquiries3. Manage group bookings, special requests, and VIP arrangements with discretion and precision4. Coordinate seating plans with the Head Hostess and service team to optimize flow and guest satisfaction5. Monitor daily reservation trends and adjust availability to maximize revenue6. Communicate promotional packages, events, and booking policies clearly to guests7. Collaborate with marketing and operations to support campaigns and guest outreach8. Resolve booking conflicts or guest concerns with diplomacy and efficiency9. Ensure all reservation confirmations and follow-ups are completed in a timely manner10. Maintain confidentiality and professionalism in handling guest dataKey Competencies1. Strong organizational and multitasking abilities2. Excellent interpersonal and communication skills3. Proficiency in reservation software and digital tools4. Ability to remain calm and solution-oriented under pressureJob Types: Full-time, PermanentPay: Up to BD400.000 per month

Reservations Manager

The F&amp;B Reservation Agent manages all table reservations and customer service operations while adhering to OPA&rsquo;s policies, procedures, standards, and regulations. It is a role responsible for responding to communications from guests, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. The F&amp;B Reservation Agent creates and maintains reservation records and reports, provides information to the customers, and handles complaints regarding OPA products and services.The F&amp;B Reservation Agent role involves a lot of communication with the guests and the team; and requires excellent interpersonal relationship skills to be able to relate well with guests from all walks of life.Key Responsibilities:1. Monitor all opening and closing procedures of the reception desk2. Work closely with the General Manager and Operations Director in developing creative and profitable ideas, special activities, and offers based on the guests&rsquo; needs and satisfaction3. Develop, implement, and update reservations and customer service SOPs and ensure adequate training to the team members4. Manage booking and reservation system efficiently and control guests seating arrangements and floor plan5. Make a great and impressive first impression on clients and ensure outstanding customer services6. Answer phone calls in a professional manner and as per the OPA&rsquo;s standard procedures7. Proficiently and politely handle guests&rsquo; reservation requests from both offline and online modes of reservations as per the availability of the restaurant and based on the guest&rsquo;s needs8. Ensure the confirmation of reservation and response to inquiries are done promptly within 24 hours9. Assist guests to their tables and organize the seating based on their preferences whilst balancing the customers&rsquo; flow in service stations10. Confidently communicate OPA&rsquo;s business concept, product offerings, packages, event and activities, and all sales promotional materials to the guests11. Attend to customer service inquiries efficiently12. Collaborate with the service team to provide excellent customer service13. Maintain a professional and courteous attitude and diplomacy while relating with clients even when dealing with hostile, impatient, or irate guests14. Communicate with General Manager on all guest-related issues and work together in creating solutions and new ideas to elevate the guests&rsquo; experience and establish customer loyalty15. Manage and maintain customers&rsquo; database system and ensure efficient filing of the guests&rsquo; important records and information and effectively utilize them to gain valuable insights about OPA&rsquo;s customers and for sales and marketing purposesKey Competencies1. Advanced knowledge of Table Management and Booking System software2. Flexibility to work in shifts and long hours3. Knowledge of restaurant operations4. Knowledge of food hygiene and safety standards5. Excellent interpersonal relationship skills6. Excellent customer service skills7. Excellent verbal and oral communication skillsJob Types: Full-time, PermanentPay: Up to BD260.000 per month

Reservation Agen

KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIESGeneral <ul><li>Provide Document Control support to the Project</li><li>Maintain the Project Electronic Data Management System (Assai)</li><li>Ensure all project documentation is co-ordinated in accordance with the Project Document Control Procedures</li><li>Allocate document and drawing numbers</li><li>Assist with queries and concerns from various stakeholders</li><li>Provide training to end users on Project EDMS and DCC processes</li><li>Report on document status &amp; issues</li><li>Generate reports from the Project Electronic Data Managements System (Assai)</li><li>Provide support to other Information Management areas as required</li></ul>BACKGROUND, QUALIFICATIONS &amp; EXPERIENCEQualifications<ul><li>Experience and understanding of Design and Supplier documentation</li><li>Proven project document control experience</li><li>Previous Oil and Gas industry experience preferred</li><li>Effective communicator with excellent written and oral skills.</li><li>Ability to interact at all levels</li><li>Produce work of presentable quality</li><li>Customer focused attitude</li><li>Ability to adapt to new processes/software</li><li>Self -starter able to carry out tasks with minimal supervision</li></ul>Skills<ul><li>Understanding of the Document Control process</li><li>Working knowledge of Document Control Systems</li><li>To understand the purpose of document management and the benefits to the business</li><li>Good organisational skills and smart working methods</li><li>Self-motivated team player with excellent interface skills at all levels.</li><li>Strong analytical capability to visualise and capture root cause</li><li>Intermediate Microsoft Excel competency</li><li>Proficiency in PowerBI, PowerApps and SharePoint a plus</li><li>Ability to work under the direction of other team members</li></ul>Job Type: Full-time

Junior Document Controller

KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES<ul><li>Lead and supervise the cleaning team daily.</li><li>Ensure all jobs are completed to standards and within allocated time.</li><li>Drive the team safely between client locations.</li><li>Handle on-site client communication and resolve issues promptly.</li><li>Ensure team members follow safety and uniform policies.</li><li>Conduct quality checks after each service.</li><li>Monitor team punctuality and productivity.</li><li>Collect client feedback and report results to management.</li><li>Submit daily reports on completed services and team performance.</li><li>Track usage of consumables, tools, and chemicals; report replenishment needs.</li><li>Assist operations with scheduling, order updates, and incident reporting.</li></ul>BACKGROUND, QUALIFICATIONS &amp; EXPERIENCEQualifications&middot; 1-3 years of experience in cleaning, hospitality, or maintenance services (preferred but not required).&middot; Valid Saudi driving license (preferred).Skills&middot; Ability to lead and motivate a team.&middot; Strong communication and problem-solving skills.&middot; Attention to detail and commitment to quality service.Job Type: Full-timePay: &#65020;2,300.00 - &#65020;2,800.00 per month

Cleaning Supervisor

The Carpenter is responsible for carrying out carpentry, woodwork, and repair tasks within the property to maintain the highest standards of safety, functionality, and guest satisfaction. This role involves working closely with the engineering/maintenance team to ensure all wooden structures, furniture, fittings, and fixtures are well-maintained, repaired, and presented to support smooth hotel/resort operations.Key Responsibilities:<ul><li>Construct, install, repair, and maintain wooden furniture, fixtures, fittings, partitions, doors, and other wood-related items.</li><li>Perform routine inspections of guest rooms, public areas, restaurants, and back-of-house areas to identify and address carpentry-related issues.</li><li>Repair and refurbish wooden furniture (tables, chairs, cabinets, wardrobes, beds, etc.) to maintain quality standards.</li><li>Assist in renovation and refurbishment projects within the property.</li><li>Safely operate carpentry tools, machinery, and equipment in accordance with safety standards.</li><li>Collaborate with the engineering/maintenance team on preventive maintenance programs.</li><li>Respond promptly to guest and staff repair requests, ensuring minimal disruption.</li><li>Maintain an organized workshop and manage carpentry materials and inventory.</li><li>Ensure compliance with property safety and hygiene policies.</li></ul>Key Competencies<ul><li>Knowledge of Safety Standards &ndash; Following workplace safety guidelines and proper handling of tools.</li><li>Compliance with Fire &amp; Building Codes &ndash; Ensuring carpentry work aligns with hospitality regulations.</li><li>Material Knowledge &ndash; Using durable, sustainable, and guest-safe materials.</li><li>Attention to Detail &ndash; Ensuring precision in measurements, alignments, and finishes.</li><li>Problem-Solving &ndash; Diagnosing issues with furniture or fittings and finding practical, lasting solutions.</li><li>Communication &ndash; Coordinating with housekeeping, engineering, and front office teams for smooth operations.</li><li>Flexibility &amp; Adaptability &ndash; Handling urgent repair requests, often at odd hours.</li><li>Teamwork &ndash; Collaborating with other maintenance staff, designers, and contractors.</li></ul>Key Qualities &amp; Skills Required:<ul><li>Proven experience as a carpenter, preferably in the hospitality or facilities maintenance sector.</li><li>Strong knowledge of woodworking techniques, finishing, and materials.</li><li>Ability to read and interpret technical drawings, blueprints, and manuals.</li><li>Skilled in using hand tools, power tools, and woodworking machinery.</li><li>Good understanding of safety protocols and maintenance standards.</li><li>Physically fit and able to perform manual tasks.</li><li>Strong attention to detail and problem-solving skills.</li><li>Team player with good communication skills.</li></ul>Qualifications &amp; Requirements<ul><li>High school diploma or equivalent (vocational training in carpentry preferred).</li><li>Minimum 2&ndash;3 years of experience in carpentry or maintenance work (hospitality experience is an advantage).</li></ul>Job Types: Full-time, PermanentPay: Up to BD220.000 per month

Carpenter

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