Qureos Mentor

Prophaze Technologies

About Prophaze:Prophaze is a global cybersecurity innovator redefining Web Application and API Protection (WAAP) through its AI-powered, Kubernetes-native platform. Recognized by KuppingerCole as an Overall Leader in 2022 and 2024, and named a Representative Vendor in Gartner&rsquo;s 2025 Market Guide for WAAP and the 2024 Market Guide for API Security, Prophaze is setting new benchmarks in next-generation application security.Trusted by over 100 enterprises worldwide, Prophaze delivers always-on, automated protection that reduces cyber risk and accelerates secure digital transformation. This technical excellence has earned Prophaze the &ldquo;Most Innovative Product of the Year&rdquo; award from the Data Security Council of India (DSCI) and recognition as a High Performer on G2 in 2024. As a proud corporate partner of the OWASP Community, Prophaze empowers organizations globally to secure modern applications with unmatched precision and scale.For more details, visit: www.prophaze.comTechnical Support EngineerKey responsibilities:<ul><li>Provide L1 technical support to customers via email, chat, and video calls (e.g., Zoom/Meet/Slack) for Prophaze WAF, WAAP, and API security products.</li><li>Troubleshoot issues related to DNS routing, reverse proxy/ingress configuration, SSL/TLS, HTTP/HTTPS traffic flows, and basic Kubernetes or cloud setup as used with Prophaze deployments.</li><li>Monitor customer deployments and basic dashboards/logs to identify anomalies, false positives, or performance issues and escalate to senior engineers when required.</li><li>Assist in onboarding new customers by guiding them through initial configuration steps (DNS change, certificate setup, basic rule and policy configuration).</li><li>Document issues, solutions, and known errors in internal knowledge base articles and update runbooks for recurring scenarios.</li><li>Collaborate with product, security, and DevOps teams by clearly summarizing customer problems, logs, and reproduction steps for advanced troubleshooting.</li><li>Maintain a high standard of customer satisfaction with timely responses, clear communication, and professional follow‑through on open tickets.</li></ul>Required skills and qualifications:<ul><li>0-3 years of experience in technical support, IT helpdesk, or customer-facing roles.</li><li>Bachelor&rsquo;s degree in Computer Science, IT, Electronics, or related field.</li><li>Strong fundamentals in networking (TCP/IP, HTTP/HTTPS, DNS, SSL/TLS), Linux basics, and web technologies.</li><li>Excellent verbal and written communication skills; ability to explain technical issues in simple language to customers.</li><li>Readiness to work in night shifts or on‑call rotations as needed for a 24x7x365 security support environment.</li><li>High ownership mindset.</li><li>Comfortable in a fast-paced support environment</li></ul>Good to have:<ul><li>Worked in technical support, NOC, cloud operations, or security operations.</li><li>Familiarity with any scripting language (Python, Bash, etc.) for basic automation and log parsing.</li><li>Curiosity to learn modern cloud‑native security tooling, and comfort working in a fast‑paced startup environment.</li><li>Good understanding or coursework exposure to cloud, containers, or Kubernetes concepts is a plus.</li><li>Basic familiarity with cybersecurity concepts such as OWASP Top 10, WAF, API security, and DDoS is an advantage, with willingness to learn deeply on the job.</li></ul>Pay: ₹40,000.00 - ₹60,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Technical Support Engineer (L2)

Join Prophaze Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Prophaze Technologies

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Technical Support Engineer (L2)