Qureos Mentor

Prosperity Bank

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>External Applicants: Please apply through Prosperity Bank's Career Center at </b>https://www.prosperitybankusa.com/Careers<b>.</b><b> Applying through any other source may prevent Prosperity from receiving your application. </b><b>Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. </b><b>Prosperity Bank is an Equal Opportunity Employer.</b></div><div><div><div><br>
<div><div>
<b>POSITION PURPOSE</b><br>
Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.<p></p><p><b><br>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><p><b>
Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.</b></p><ul><li>
Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed.</li><li>
Coordinates Teller operations by assisting in assigning work and distributing workflow.</li><li>
Answers Teller&rsquo;s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.</li><li>
Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.</li><li>
Performs Teller paying and receiving functions as required. Receives deposits and loan payments. Prepares proper receipts.</li><li>
Maintains an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area</li><li>
Experienced in Windows and Excel spreadsheet applications.</li><li>
Monitors needs of New Accounts and provides back up as necessary</li></ul><p><b>
Assumes responsibility for ensuring and effectively performing customer service functions.</b></p><ul><li>
Ensures that customer service functions are performed in accordance with established policies and standards.</li><li>
Resolves customers&rsquo; requests, problems, and questions promptly or refers appropriately.</li><li>
Presents and explains Bank services and products to customers and assists in meeting their financial needs. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.</li><li>
Receives and directs customers and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the Bank's professional reputation. Maintains privacy of customer account information.</li><li>
Actively cross sells Bank products and services.</li></ul><p><b>
Effectively supervises area personnel, ensuring optimal performance.</b></p><ul><li>
Provides leadership to personnel through effective objective setting, delegation, and communication.</li><li>
Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.</li><li>
Provides personnel with sales training according to Prosperity&rsquo;s sales philosophy</li><li>
Monitors tellers to insure compliance with policy, procedures and sales culture</li><li>
Tracks individual employee progress and assists with performance appraisals as required. Provides support and suggestions for employee improvement.</li><li>
Assists and supports personnel as needed.</li><li>
Assume the management role in the absence of the lobby manager.</li></ul><p>
 <b>Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.</b></p><ul><li>
Coordinates Teller duties and responsibilities with related functions within and outside of the branch.</li><li>
Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.</li><li>
Completes required reports and related documents promptly and accurately.</li><li>
Attends meetings as required.</li></ul><p>
 <b>Assumes responsibility for related duties as required or assigned.</b></p><ul><li>
Ensures that work areas and equipment are clean and well maintained.</li><li>
Performs procedures for opening and closing of operations, including vault, alarm, and door duties.</li><li>
Replaces Tellers as needed.</li><li>
Performs related clerical functions as required.</li></ul><p><b>
PERFORMANCE MEASUREMENTS</b></p><p>
1. Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
<br>
2. Security procedures are understood and adhered to by all Tellers.<br>
3. Monies are balanced and any discrepancies promptly resolved.<br>
4. Tellers are appropriately directed, assisted, and supported.<br>
5. Good business relations exist with customers. Customers' problems or questions are courteously and promptly resolved.<br>
6.Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.<br>
7. Required reports and records are accurate, complete, and timely.<br>
8. The Bank&rsquo;s professional reputation is maintained and conveyed.<br>
9.Transaction levels, balancing, errors, etc. are in line with Bank standards.</p><div><b>
QUALIFICATIONS</b></div><div></div><div><b><br>
EDUCATION/CERTIFICATION: </b>High school graduate or equivalent.</div><div><b>
REQUIRED KNOWLEDGE:</b></div><div>
A thorough knowledge of Teller operations and procedures.</div><div>
Good understanding of Bank operations</div><div>
Understanding of Bank philosophy.</div><div>
Knowledge of basic accounting.</div><div><b>
REQUIREMENTS:
</b></div><div>Minimum of 2.5 years successful Teller experience</div><div>
Same requirements as a Teller III</div><div>
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center</div><div>
Completes Teller Performance Score Cards, if applicable to Banking Center</div><div>
Completes Teller Assessments</div><div>
Assists with operational audits</div><div>
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager</div><div></div><div><b><br>
REQUIRED KNOWLEDGE</b></div><div><b>
PROFICIENCIES:</b></div><div>
All aspects of the Teller line</div><div>
General New Account knowledge and Online Banking</div><div>
Ability to help customers with Teller and Personal Banker duties.</div><div>
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team</div><div>
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.</div><div>
Maintains all retention and logs to the standard of the bank.</div><div><b>
ENHANCED KNOWLEDGE:</b></div><div>
All aspects of Personal Banker position with intention of becoming a Personal Banker</div><div>
All aspects of the branch with the intention of becoming a Banking Center Manager</div><div>
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.</div><div><b>
SKILLS/ABILITIES:</b><b>
</b></div><div>Excellent communication and leadership skills.</div><div>
Supervisory and training abilities.</div><div>
Uses good judgement for sound decisions.</div><div>
Professional appearance, dress, and attitude.</div><div>
Solid math skills.</div><div>
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.</div><div></div><div><b><br>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
TALKING: </b>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</div><div><b>
AVERAGE HEARING: </b>Able to hear average or normal conversations and receive ordinary information.</div><div><b>
REPETITIVE MOTION: </b>Movements frequently and regularly required using the wrists, hands, and/or fingers.</div><div><b>
FINGER DEXTERITY:</b> Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.</div><div><b>
AVERAGE VISUAL ABILITIES:</b><b> </b>Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</div><div><b>
PHYSICAL STRENGTH: </b>Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)</div><div></div><div><b><br>
WORKING CONDITIONS</b></div><div><b>
NONE: </b>No hazardous or significantly unpleasant conditions (such as in a typical office).</div><div></div><div><b><br>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
REASONING ABILITY:</b> Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.</div><div><b>
MATHEMATICS ABILITY: </b>Ability to perform basic math skills, use decimals to compute ratios and precents, and to draw and interpret graphs.</div><div><b>
LANGUAGE ABILITY:</b> Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.</div><div>
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.</div><div>
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<p></p>
Hours: Monday - Friday Monday - Friday 7:30 AM - 4:30 PM.
<br>
40 hours per week</div>

Teller Supervisor (Full Time) - Early

<div></div><div><div><b>External Applicants: Please apply through Prosperity Bank's Career Center at </b>https://www.prosperitybankusa.com/Careers<b>.</b><b> Applying through any other source may prevent Prosperity from receiving your application.
</b></div><div><b>Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.</b></div><div><b>
Prosperity Bank is an Equal Opportunity Employer.</b></div><div><p><b><br>
POSITION PURPOSE</b><br>
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier&rsquo;s checks while promoting the bank&rsquo;s products and services and providing excellent customer service.</p><p><b>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><ul><li><b>
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.</b><ul><li>
Represents the bank in a courteous and professional manner.</li><li>
Receives and processes deposits.</li><li>
Receives and processes loan payments.</li><li>
Cashes checks and other negotiable instruments for clients.</li><li>
Examines documents for endorsements and negotiability.</li><li>
Processes transfers between accounts.</li><li>
Sells traveler&rsquo;s checks, official checks, and money orders.</li><li>
Processes credit card cash advances.</li><li>
Verifies and balances cash daily.</li><li>
Detects and resolves discrepancies promptly.</li><li>
Offers other Bank products to meet customer needs and strengthen the relationship.</li><li>
Has no more than one proof error within a 30-day period.</li><li>
Follow Teller procedures consistently and adheres to compliance requirements.</li><li>
Other duties as assigned.</li></ul></li><li><b>
Assumes responsibility for establishing and maintaining effective, professional business relations with clients.</b><ul><li>
Ensures that client requests and inquiries are promptly resolved.</li><li>
Operates online teller terminal.</li><li>
Maintains privacy of customer information.</li><li>
Ensures that the Bank&rsquo;s quality reputation is maintained and projected.</li></ul></li><li><b>
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</b><ul><li>
Assists area personnel as required.</li><li>
Assists with training or orientation as needed.</li><li>
Keeps supervisor informed of area activities and of any problems or concerns.</li><li>
Completes required reports and records accurately and promptly.</li><li>
Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.</li></ul></li><li><b>
Assumes responsibility for related duties as required or assigned.</b><ul><li>
Performs night drop functions as assigned.</li><li>
Performs related clerical duties as assigned.</li><li>
Ensures that work areas are clean, secure, and well maintained.</li><li>
Cross sells Bank products and services.</li></ul></li></ul><p><b>
PERFORMANCE MEASUREMENTS</b></p><ul><li>
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</li><li>
Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.</li><li>
Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.</li><li>
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.</li><li>
Required reports and records are accurate, complete, and timely.</li><li>
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.</li><li>
The Bank&rsquo;s professional reputation is maintained and conveyed.</li></ul><div><b>
QUALIFICATIONS</b></div><div><b>
EDUCATION/CERTIFICATION:</b><b>
</b></div><div>High school graduate or equivalent.</div><div></div><div><b><br>
REQUIRED KNOWLEDGE:</b><b>
</b></div><div>Understanding of Bank operations preferred.</div><div></div><div><b><br>
PROFICIENCIES:
</b></div><div>Mentor Program</div><div>
All required training and webinars in 90-day plan</div><div>
GS3 Program</div><div>
Precision</div><div>
Integrated Teller &ndash; Advanced functions (split, cash advance, CC, etc.)</div><div>
CTR/MIL understanding</div><div>
IVIEW</div><div>
Product Knowledge</div><div>
SCO</div><div>
ATM Balancing</div><div>
WITS/Wires &ndash; min. domestic</div><div>
Risk Management Skill</div><div>
Dual Control</div><div><br>
</div><div><b>EXPERIENCE REQUIRED:</b><b>
</b></div><div>At least one year of related experience/cash handling required.</div><div>
Previous Teller experience preferred.</div><div></div><div><b><br>
SKILLS/ABILITIES:</b><b>
</b></div><div>Good communication skills.</div><div>
Professional appearance, dress, and attitude.</div><div>
Good math skills.</div><div>
Good typing skills.</div><div>
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.<br>
</div><div></div><div><b>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
TALKING:</b><b>
</b></div><div>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</div><div></div><div><b><br>
AVERAGE HEARING:</b><b>
</b></div><div>Able to hear average or normal conversations and receive ordinary information.</div><div></div><div><b><br>
FINGER DEXTERITY:</b><b>
</b></div><div>Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.</div><div></div><div><b><br>
REPETITIVE MOTION:</b><b>
</b></div><div>Movements frequently and regularly required using the wrists, hands, and/or fingers.</div><div></div><div><b><br>
AVERAGE VISUAL ABILITIES:</b></div><div>
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</div><div></div><div><b><br>
PHYSICAL STRENGTH:
</b></div><div>Sedentary work; sitting most of the time. Exerts up to 10 to 25 lbs. of force occasionally.</div><div>
No hazardous or significantly unpleasant conditions (such as in a typical office).</div><div>
____________________________________________________________________________________________</div><div><b>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
REASONING ABILITY:</b></div><div>
Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.</div><div></div><div><b><br>
MATHEMATICS ABILITY:
</b></div><div>Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.</div><div></div><div><b><br>
LANGUAGE ABILITY:</b></div><div>
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate;</div><div>
And define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.</div><div>
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.</div><div>
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.</div></div></div>

Teller (Part Time) - McKinney Virginia

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>External Applicants: Please apply through Prosperity Bank's Career Center at </b>https://www.prosperitybankusa.com/Careers<b>.</b><b> Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP</b><b>. </b><b>Prosperity Bank is an Equal Opportunity Employer.</b></div><p></p><p><b><br>
POSITION PURPOSE</b></p><p>
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier&rsquo;s checks while promoting the bank&rsquo;s products and services and providing excellent customer service.</p><p><b>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><p><b>
1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.</b></p><ul><li>Represents the bank in a courteous and professional manner.</li><li>Receives and processes deposits.</li><li>Receives and processes loan payments.</li><li>Cashes checks and other negotiable instruments for clients.</li><li>Examines documents for endorsements and negotiability.</li><li>Processes transfers between accounts.</li><li>Sells traveler&rsquo;s checks, official checks, and money orders.</li><li>Processes credit card cash advances.</li><li>Verifies and balances cash daily.</li><li>Detects and resolves discrepancies promptly.</li><li>Offers other Bank products to meet customer needs and strengthen the relationship.</li><li>Has no more than one proof error within a 30-day period.</li><li>Follow Teller procedures consistently and adheres to compliance requirements.</li><li>Other duties as assigned.</li></ul><p><b>
2. </b><b>Assumes responsibility for establishing and maintaining effective, professional business relations with clients.</b></p><ul><li>Ensures that client requests and inquiries are promptly resolved.</li><li>Operates online teller terminal.</li><li>Maintains privacy of customer information.</li><li>Ensures that the Bank&rsquo;s quality reputation is maintained and projected.</li></ul><p><b>
3. </b><b>Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</b></p><ul><li>Assists area personnel as required.</li><li>Assists with training or orientation as needed.</li><li>Keeps supervisor informed of area activities and of any problems or concerns.</li><li>Completes required reports and records accurately and promptly.</li><li>Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.</li></ul><p><b>
4. </b><b>Assumes responsibility for related duties as required or assigned.</b></p><ul><li>Performs night drop functions as assigned.</li><li>Performs related clerical duties as assigned.</li><li>Ensures that work areas are clean, secure, and well maintained.</li><li>Cross sells Bank products and services.</li></ul><p>
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.</p><p><b>
SUPERVISORY RESPONSIBILITIES</b></p><p>
This role has no supervisory responsibilities.</p><p><b>
PERFORMANCE MEASUREMENTS</b></p><p>
1. Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</p><p>
2. Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.</p><p>
3. Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.</p><p>
4. Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.</p><p>
5. Required reports and records are accurate, complete, and timely.</p><p>
6. Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.</p><p>
7. The Bank&rsquo;s professional reputation is maintained and conveyed.</p><p><b>
QUALIFICATIONS</b></p><p><b>
EDUCATION/CERTIFICATION</b>: High school graduate or equivalent.</p><p><b>
REQUIRED KNOWLEDGE:</b> Understanding of Bank operations preferred.</p><p><b>
PROFICIENCIES:</b> Mentor Program</p><p>
All required training and webinars in 90-day plan</p><p>
GS3 Program</p><p>
Precision</p><p>
Integrated Teller &ndash; Advanced functions (split, cash advance, CC, etc.)</p><p>
CTR/MIL understanding</p><p>
IVIEW</p><p>
Product Knowledge</p><p>
SCO</p><p>
ATM Balancing</p><p>
WITS/Wires &ndash; min. domestic</p><p>
Risk Management Skill</p><p>
Dual Control</p><p><b>
EXPERIENCE REQUIRED: </b>At least one year of related experience/cash handling required. Previous Teller experience preferred.</p><p><b>
SKILLS/ABILITIES: </b>Good communication skills.</p><p>
Professional appearance, dress, and attitude.</p><p>
Good math skills.</p><p>
Good typing skills.</p><p>
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.</p><p><b>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></p><p><b>
TALKING:</b> Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</p><p><b>
AVERAGE HEARING: </b>Able to hear average or normal conversations and receive ordinary information.</p><p><b>
FINGER DEXTERITY: </b>Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.</p><p><b>
REPETITIVE MOTION:</b> Movements frequently and regularly required using the wrists, hands, and/or fingers.</p><p><b>
AVERAGE VISUAL ABILITIES: </b>Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</p><p><b>
PHYSICAL STRENGTH:</b> Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.</p><p>
No hazardous or significantly unpleasant conditions (such as in a typical office).</p><p><b>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></p><p><b>
REASONING ABILITY: </b>Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.</p><p><b>
MATHEMATICS ABILITY: </b>Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.</p><p><b>
LANGUAGE ABILITY: </b>Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.</p><p>
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.</p><p>
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<div></div>
Hours: Monday - Friday 7:15 AM - 6:15 PM.
<br>
40 hours per week.</div>

Teller (Full Time) - Midland, North

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>External Applicants: Please apply through Prosperity Bank's Career Center at </b><b>https://www.prosperitybankusa.com/Careers</b><b>.</b><b> Applying through any other source may prevent Prosperity from receiving your application.</b><br>
<b>Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.</b></p><p><b>
Prosperity Bank is an Equal Opportunity Employer.</b></p><div><b>
POSITION PURPOSE</b></div><div></div><div><br>
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier&rsquo;s checks while promoting the bank&rsquo;s products and services and providing excellent customer service.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></div><div></div><div><ul><li><b><br>
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.</b><ul><li>
Represents the bank in a courteous and professional manner.</li><li>
Receives and processes deposits.</li><li>
Receives and processes loan payments.</li><li>
Cashes checks and other negotiable instruments for clients.</li><li>
Examines documents for endorsements and negotiability.</li><li>
Processes transfers between accounts.</li><li>
Sells traveler&rsquo;s checks, official checks, and money orders.</li><li>
Processes credit card cash advances.</li><li>
Verifies and balances cash daily.</li><li>
Detects and resolves discrepancies promptly.</li><li>
Offers other Bank products to meet customer needs and strengthen the relationship.</li><li>
Has no more than one proof error within a 30-day period.</li><li>
Follow Teller procedures consistently and adheres to compliance requirements.</li><li>
Other duties as assigned.</li></ul></li></ul></div><div></div><div><ul><li><b><br>
Assumes responsibility for establishing and maintaining effective, professional business relations with clients.</b><ul><li>
Ensures that client requests and inquiries are promptly resolved.</li><li>
Operates online teller terminal.</li><li>
Maintains privacy of customer information.</li><li>
Ensures that the Bank&rsquo;s quality reputation is maintained and projected.</li></ul></li></ul></div><div></div><div><ul><li><b><br>
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</b><ul><li>
Assists area personnel as required.</li><li>
Assists with training or orientation as needed.</li><li>
Keeps supervisor informed of area activities and of any problems or concerns.</li><li>
Completes required reports and records accurately and promptly.</li><li>
Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.</li></ul></li></ul></div><div></div><div><ul><li><b><br>
Assumes responsibility for related duties as required or assigned.</b><ul><li>
Performs night drop functions as assigned.</li><li>
Performs related clerical duties as assigned.</li><li>
Ensures that work areas are clean, secure, and well maintained.</li><li>
Cross sells Bank products and services.</li></ul></li></ul></div><div></div><div><br>
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.</div><div></div><div><div><b><br>
SUPERVISORY RESPONSIBILITIES</b></div><div></div><div><b><br>
This role has no supervisory responsibilities.</b></div></div><div>
__________________________________________________________________________________________</div><div><b>
PERFORMANCE MEASUREMENTS</b></div><div></div><div><br>
<ul><li>
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</li><li>
Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.</li><li>
Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.</li><li>
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.</li><li>
Required reports and records are accurate, complete, and timely.</li><li>
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.</li><li>
The Bank&rsquo;s professional reputation is maintained and conveyed.</li></ul></div><div></div><div><b><br>
QUALIFICATIONS</b></div><div><b>
Education/Certification:</b><b> </b>High school graduate or equivalent.</div><div><b>
Required Knowledge:</b><b> </b>Understanding of Bank operations preferred.<b>
</b></div><div><b>Required Knowledge</b></div><div><b>
PROFICIENCIES: </b>Mentor Program</div><div>
 All required training and webinars in 90-day plan</div><div>
 GS3 Program</div><div><b>
 </b>Precision</div><div>
 Integrated Teller &ndash; Advanced functions (split, cash advance, CC, etc.)</div><div>
 CTR/MIL understanding</div><div><b>
 </b>IVIEW</div><div>
 Product Knowledge</div><div>
 SCO</div><div>
 ATM Balancing</div><div>
 WITS/Wires &ndash; min. domestic</div><div>
 Risk Management Skill</div><div>
 Dual Control</div><div><br>
</div><div><b>Experience Required:</b><b> </b>At least one year of related experience/cash handling required.</div><div>
 Previous Teller experience preferred.</div><div><b>
Skills/Abilities: </b>Good communication skills.</div><div>
 Professional appearance, dress, and attitude.</div><div>
 Good math skills.</div><div>
 Good typing skills.</div><div>
 Ability to operate related computer applications and business equipment including</div><div>
 adding machine, typewriter, copy machine, coin, and money counting machines,</div><div>
 and telephone.<br>
</div><div></div><div><b>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
Talking:</b><b> </b>Especially where one must frequently convey detailed or important instructions or</div><div><b>
 </b>ideas accurately, loudly, or quickly.</div><div><b>
Average Hearing:</b><b> </b>Able to hear average or normal conversations and receive ordinary information.</div><div><b>
Finger Dexterity:</b><b> </b>Using primarily just the fingers to make small movements such as typing, picking</div><div>
 up small objects or pinching fingers together.</div><div><b>
Repetitive Motion:</b><b> </b>Movements frequently and regularly required using the wrists, hands, and/or</div><div>
 fingers.</div><div><b>
Average Visual Abilities:</b><b> </b>Average, ordinary, visual acuity necessary to prepare or inspect documents or</div><div><b>
 </b>products, or operate machinery.</div><div><b>
Physical Strength: </b>Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.</div><div><b>
 </b>No hazardous or significantly unpleasant conditions (such as in a typical office).</div><div>
____________________________________________________________________________________________</div><div><b>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
Reasoning Ability:</b> Ability to apply common sense understanding to carry out detailed but uninvolved</div><div><b>
 </b>instructions and to deal with problems involving a few variables.</div><div><b>
Mathematics Ability: </b>Ability to perform basic math skills, use decimals to compute ratios, percentages,</div><div><b>
 </b>and to draw and interpret graphs.</div><div><b>
Language Ability:</b> Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate;</div><div><b>
 </b>And define unfamiliar words in dictionaries for meaning, spelling, and</div><div>
 pronunciation.</div><div>
 Ability to write complex sentences, using proper punctuation, and using adjectives</div><div>
 and adverbs.</div><div>
 Ability to communicate in complex sentences, using normal word order with</div><div>
 present and past tenses and good vocabulary.</div><div><p><br>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
Monday - Friday: 7:45AM - 5:45PM // Saturday: 8:45AM - 12:15PM<br>
40 Hours</div>

Teller (Full Time) - Austin, Oak Hill

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>External Applicants: Please apply through Prosperity Bank's Career Center at </b>https://www.prosperitybankusa.com/Careers<b>.</b><b> Applying through any other source may prevent Prosperity from receiving your application. </b><b>Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.</b><br>
<div><div><b>POSITION PURPOSE</b><br>
Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby employees so they can assist customers and effectively cross sell bank products and services. Has basic knowledge of simple deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.<p><b><br>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><b>
Assumes responsibility for the effective and professional performance of financial service functions.</b><ul><li>
Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.</li><li>
Answers questions and solves problems for clients by listening, collecting data, and securing answers.</li><li>
Profiles clients to identify sales opportunities.</li><li>
Uses lead lists and other strategies to develop methods of generating additional business.</li></ul><b>
Assumes responsibility for establishing and maintaining effective, professional business relations with clients.</b><ul><li>
Resolves client requests and questions promptly, courteously, and professionally.</li><li>
Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested.</li><li>
Maintains privacy of customer account information.</li><li>
Maintains and projects the Bank&rsquo;s professional reputation.</li></ul><b>
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</b><ul><li>
Assists area personnel as required.</li><li>
Keeps Banking Center Manager informed of area activities and significant problems.</li><li>
Completes required reports and records accurately and promptly.</li><li>
Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.</li><li>
Oversee annual year-end reporting and special projects that pertain at the banking center level, such as key box audit or safe deposit box key audit.</li><li>
Review new account and data entry, as needed, to ensure accuracy.</li><li>
Supporting Treasury Management with new accounts and services for clients.</li><li>
Ensuring daily logs are completed correctly as well as organizing logs at the end of the month for easy review.</li></ul><b>
Assumes responsibility for related duties as required or assigned.</b><ul><li>
Actively and professionally sells Bank products and services. Responsible for meeting sales production goals.</li><li>
Performs related clerical duties as needed.</li><li>
Ensures that work areas are clean, secure, and well maintained.</li></ul><p>
 <b>PERFORMANCE MEASUREMENTS</b></p><ul><li>
Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</li><li>
Good business relations exist with clients. Client problems and questions are courteously and promptly resolved.</li><li>
Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities.</li><li>
Required reports and records are accurate, complete, and timely.</li><li>
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services and meet sales production goals.</li><li>
The Bank&rsquo;s professional reputation is maintained and conveyed.</li></ul><p></p><div><b><br>
QUALIFICATIONS</b></div><div><b>
Education/Certification: </b>High school graduate or equivalent.</div><div><b>
Required Knowledge:</b><b> </b>Good understanding of financial services and products provided.</div><div><b>
Experience Required:</b><b> </b>Zero up to 3 years of New Account experience</div><div><b>
REQUIREMENTS:</b> Complete Personal Banker Mentor Program or Personal Banker Learning Plan</div><div><b>
</b>Teller Learning Plan, if applicable</div><div>
 Understanding the Caller Identification Process and Secure code &ndash; training offered</div><div>
 by Training Department</div><div>
 BPM Training, I, II, III and IV</div><div>
 Understanding when to use DocuSign &ndash; Training DocuSign forms and templates</div><div>
 Open Consumer Checking and Savings Accounts</div><div>
 Open Commercial Checking and Saving Accounts</div><div>
 Issue Debit Cards</div><div>
 Complete requested customer file maintenance</div><div>
 Clear DDA exceptions &ndash; clear timely</div><div>
 Input debit card disputes</div><div>
 Offer bank products to customers &ndash; cross sell</div><div>
 Credit Cards</div><div>
 Check orders &ndash; Harland check order training</div><div>
 Wire transfers domestic &ndash; introduction to wires and domestic wire training</div><div>
 Denial exceptions &ndash; clear timely</div><div>
 Missing signature cards &ndash; clear timely</div><div>
 Identify fraud situations &ndash; Risk Management I, II and III</div><div>
 Assist on teller line, if applicable</div><div>
 Close accounts</div><div>
 Service charge waivers &ndash; needing approval &ndash; weekly report</div><div>
 Additional duties as assigned by Banking Center Manager</div><div>
 Online banking</div><div><b>
Skills/Abilities:</b><b> </b>Excellent communication and public relations skills.</div><div>
 Professional appearance and attitude.</div><div>
 Ability to operate related computer applications and business equipment including</div><div>
 10-key and telephone.</div><div>
 Solid math and bookkeeping abilities.</div><div><br>
</div><div></div><div><b>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
Talking:</b><b> </b>Especially where one must frequently convey detailed or important instructions or</div><div><b>
</b>ideas accurately, loudly, or quickly.</div><div><b>
Average Hearing:</b><b> </b>Able to hear average or normal conversations and receive ordinary information.</div><div><b>
Finger Dexterity:</b><b> </b>Using primarily just the fingers to make small movements such as typing, picking</div><div>
 up small objects or pinching fingers together.</div><div><b>
Repetitive Motion:</b><b> </b>Movements frequently and regularly required using the wrists, hands, and/or</div><div>
 fingers.</div><div><b>
Average Visual Abilities:</b><b> </b>Average, ordinary, visual acuity necessary to prepare or inspect documents or</div><div><b>
</b>products, or operate machinery.</div><div><b>
Physical Strength: </b>Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.</div><div><b>
 </b>No hazardous or significantly unpleasant conditions (such as in a typical office).</div><div>
____________________________________________________________________________________________</div><div><b>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
Reasoning Ability:</b> Ability to apply common sense understanding to carry out detailed but uninvolved</div><div><b>
</b>instructions and to deal with problems involving a few variables.</div><div><b>
Mathematics Ability: </b>Ability to perform basic math skills, use decimals to compute ratios, percentages,</div><div><b>
</b>and to draw and interpret graphs.</div><div><b>
Language Ability:</b> Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate.</div><div><b>
</b>And define unfamiliar words in dictionaries for meaning, spelling, and</div><div>
 pronunciation.</div><div>
 Ability to write complex sentences, using proper punctuation, and using adjectives</div><div>
 and adverbs.</div><div>
 Ability to communicate in complex sentences, using normal word order with</div><div>
 present and past tenses and good vocabulary.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
Hours: Monday - Thursday: 8:00AM - 5:00PM // Friday: 8:00AM - 6:00PM<br>
40 hours</div>

Personal Banker (Full Time) - El Campo TX