Abrar Admin

Prosupport Services Company Limited

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 The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 
 
 Tasks
 
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 Provide technical support to users on hardware, software, network, and application issues.
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 Respond to IT support requests and resolve issues in a timely and professional manner.
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 Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
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 Set up user accounts, email access, and system permissions.
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 Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
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 Perform routine system checks, updates, and backups.
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 Assist in managing antivirus, security patches, and access controls.
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 Support troubleshooting of network, email, and connectivity issues.
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 Maintain an inventory of IT equipment and software licenses.
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 Document IT procedures, system configurations, and troubleshooting guides.
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 Ensure proper handling, storage, and maintenance of IT assets.
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 Support implementation of IT security policies and best practices.
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 Ensure compliance with company IT policies and data protection requirements.
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 Assist with audits and system reviews where required.
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 Work closely with vendors and service providers for repairs and upgrades.
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 Support system upgrades, new software rollouts, and IT projects.
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 Provide basic user training on IT systems and applications.
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 Requirements
 
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 Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
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 Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
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 Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
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 Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
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 Strong troubleshooting and problem-solving skills.
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 Good knowledge of computer hardware, software, and networks.
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 Ability to communicate technical issues clearly to non-technical users.
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 Good time management and ability to handle multiple tasks.
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 Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 
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IT SUPPORT OFFICER

Join Prosupport Services Company Limited and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Prosupport Services Company Limited

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IT SUPPORT OFFICER

IT SUPPORT OFFICER