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Proulx Oil & Propane

Proulx Oil &amp; Propane is a locally owned, family-run energy company serving Seacoast New Hampshire, Southern Maine, Greater Manchester, and the North Shore of Massachusetts. For over 82 years, we&rsquo;ve built our reputation on dependable service, accountability, and long-term customer relationships.Because this role requires training and long-term customer relationships, we prioritize candidates seeking stability and growth within a company.This is not a short-term or transitional position. Our strongest team members stay and grow with us for years.Position Overview:As a Customer Service Representative, you&rsquo;ll serve as the primary point of contact for customers who depend on us for essential home services. You&rsquo;ll coordinate deliveries and service, manage account updates, and work closely with dispatch and service teams to ensure accuracy and follow-through.This role requires reliability, ownership, strong communication, and the ability to stay composed during busy winter heating periods.Key Responsibilities:Manage a high volume of inbound calls and emails with professionalism and accuracySchedule fuel deliveries and service appointmentsMaintain detailed and accurate customer account recordsCommunicate clearly with internal teams to resolve customer needsTake ownership of customer issues and follow through to resolutionSupport customers calmly and confidently during peak heating seasonWhat We&rsquo;re Looking For:Proven reliability and consistent work historyStrong written and verbal communication skillsComfort working in a phone-based, service-driven environmentAttention to detail and accountability for accuracyAbility to stay organized and focused during busy periodsTeam-oriented mindset with a willingness to learnPrior customer service, scheduling, office, or call-center experience preferredStrong computer, math, and writing skillsWhy Work With Us:Family-owned company with long-term employees and a supportive team cultureStable, year-round employment in an essential service industryOpportunity to grow and develop within the companyWork that directly supports local homes and businessesA team environment where reliability and follow-through matterThis Role Is Best Suited For Someone Who:Is seeking long-term stability rather than frequent job changesTakes pride in being dependable and accountableEnjoys helping customers and solving problemsWants to build knowledge and become a trusted resource over timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

Join Proulx Oil & Propane and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Proulx Oil & Propane

About Company

Customer Service Representative