Qureos Mentor

Provox Global Solutions

We are looking for a Virtual Assistant to join our property management team. The ideal candidate will be responsible for providing real-time assistance to tenants, property owners, and other stakeholders through live chat, email, and inbound calls. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about properties, leases, maintenance, and other services.Key ResponsibilitiesLive Chat Support:<ul><li>Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.</li><li>Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.</li></ul>Email Support:<ul><li>Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.</li><li>Address concerns, provide property-related information, and resolve issues effectively.</li></ul>Inbound Call Support:<ul><li>Answer inbound calls from tenants, property owners, and other stakeholders.</li><li>Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.</li><li>Escalate complex issues to the appropriate team and follow up to ensure resolution.</li></ul>Property and Lease Knowledge:<ul><li>Stay updated on property listings, lease agreements, and company&rsquo;s policies to provide accurate information to customers.</li><li>Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.</li></ul>Performance Metrics:<ul><li>Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.</li></ul>Team Collaboration:<ul><li>Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.</li><li>Provide feedback to improve customer support tools and processes.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>1&ndash;3 years of experience in customer support, chat support, or a similar role</li><li>Experience in property management or real estate is a plus but not mandatory</li><li>Familiarity with live chat and email support tools is advantageous</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site position with shift hours from 9 PM to 6 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Property Management: 1 year (Required)</li><li>Leases: 1 year (Required)</li><li>Appfolio: 1 year (Required)</li></ul>Work Location: In person

Real Estate (US) - Virtual Assistant

We are seeking a highly skilled Conversational AI Developer with strong expertise in Google Cloud Platform (GCP), Dialogflow / CCAI, and Node.js. The ideal candidate will be responsible for developing, maintaining, and optimizing conversational AI solutions and virtual assistants that enhance customer experiences and streamline call center operations.This role requires a blend of AI engineering, backend development, and DevOps knowledge, along with an understanding of conversational design, natural language processing (NLP), and secure cloud-based integration.Key ResponsibilitiesAI Development &amp; Dialogflow / CCAI<ul><li>Design, develop, and maintain advanced conversational agents using Dialogflow CX / ES and CCAI.</li><li>Build and optimize structured and AI-enabled playbooks for natural, efficient customer interactions.</li><li>Tune and train bots to minimize no-match phrases, dead ends, and AI &ldquo;hallucinations.&rdquo;</li><li>Implement Vertex AI and Gemini API integrations to enhance conversational intelligence.</li><li>Collaborate with QA and call center teams to continuously improve virtual agent performance and customer experience.</li></ul>Backend &amp; Integration<ul><li>Develop scalable backend services using Node.js, APIs (Fetch), and SQL / JSON.</li><li>Manage shared global variables and objects in high-concurrency applications.</li><li>Implement secure authentication mechanisms (JWT / OAuth).</li><li>Integrate with third-party systems such as Dentrix, EzText, and PhoneNumLookup.</li><li>Configure and maintain MySQL databases and reporting tools (e.g., Looker).</li></ul>DevOps &amp; Cloud Management<ul><li>Configure and manage GCP environments, environment variables, and migration controls.</li><li>Set up and maintain CI/CD pipelines using GitHub and Visual Studio.</li><li>Monitor cloud performance, handle errors and alerts, and optimize deployment processes.</li><li>Support modularized code structure for multi-developer environments.</li></ul>Testing &amp; Continuous Improvement<ul><li>Conduct regression, load, and stress testing (OLS Web Test Automation).</li><li>Implement voice and backend test automation using phone dialing appliances and recordings.</li><li>Monitor system logs, defects, and integrations to drive ongoing improvement.</li><li>Support audits, debugging, and defect resolution.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>5+ years of experience in software development, preferably within SaaS / AI / cloud-based environments.</li><li>Expertise in Dialogflow / CCAI, GCP, Node.js, SQL, and JavaScript.</li><li>Strong understanding of API development, OAuth, and secure authentication.</li><li>Experience in building and deploying scalable conversational AI systems.</li><li>Familiarity with AI prompting (Gemini, Vertex AI), Speech-to-Text models, and machine learning workflows is a plus.</li><li>Experience with CI/CD, Git, and cloud monitoring tools.</li></ul>Bonus Skills<ul><li>Experience developing or integrating custom Speech-to-Text (STT) or Text-to-Speech (TTS) models.</li><li>Familiarity with call center technology, voicebots, and AI-assisted customer service.</li><li>Background in AI tuning, model fine-tuning, or LLM integration.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Please share any experience you have integrating Vertex AI, Gemini, or other AI/ML models with conversational systems.</li><li>This is an on-site position with shift hours from 7 PM to 4 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Google Dialogflow / CCAI: 2 years (Required)</li><li>Node.js and API integrations: 2 years (Required)</li><li>Google Cloud Platform (GCP): 1 year (Required)</li></ul>Work Location: In person

AI Developer (Dialogflow / GCP / Node.js)

We are looking for a Virtual Assistant - Chat and Call Support to join our property management team. The ideal candidate will be responsible for providing real-time assistance to tenants, property owners, and other stakeholders through live chat, email, and inbound calls. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about properties, leases, maintenance, and other services.Key ResponsibilitiesLive Chat Support:<ul><li>Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.</li><li>Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.</li></ul>Email Support:<ul><li>Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.</li><li>Address concerns, provide property-related information, and resolve issues effectively.</li></ul>Inbound Call Support:<ul><li>Answer inbound calls from tenants, property owners, and other stakeholders.</li><li>Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.</li><li>Escalate complex issues to the appropriate team and follow up to ensure resolution.</li></ul>Property and Lease Knowledge:<ul><li>Stay updated on property listings, lease agreements, and company&rsquo;s policies to provide accurate information to customers.</li><li>Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.</li></ul>Performance Metrics:Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.Team Collaboration:<ul><li>Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.</li><li>Provide feedback to improve customer support tools and processes.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>1&ndash;3 years of experience in customer support, chat support, or a similar role.</li><li>Experience in property management or real estate is preferred but not required.</li><li>Familiarity with live chat and email support tools is a plus.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site position with shift hours from 9 PM to 6 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Real Estate: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Virtual Assistant - Property Management (US)

Position OverviewWe are seeking a highly accurate and organized Accounts Receivable (AR) Specialist to support our client. The AR Specialist will be responsible for managing the full cycle of accounts receivable, including invoicing, collections, and reconciliations. This role requires experience with NetSuite, reconciliation processes, and a high degree of accuracy and attention to detail.Key Responsibilities<ul><li>Generate and process customer invoices in NetSuite.</li><li>Contact customers regarding payments</li><li>Apply customer payments and reconcile AR sub-ledgers to the general ledger.</li><li>Monitor aging reports and follow up on outstanding balances.</li><li>Resolve discrepancies and collaborate with customers to ensure timely collections.</li><li>Support month-end close with accurate AR data and reconciliations.</li><li>Prepare AR-related reports for management as needed.</li><li>Assist in audits by providing documentation and reconciliations.</li></ul>Qualifications<ul><li>3+ years of experience in Accounts Receivable or a similar role.</li><li>Hands-on experience with NetSuite is required.</li><li>Strong knowledge of reconciliation processes and AR best practices.</li><li>Excellent organizational skills with the ability to manage multiple priorities.</li><li>Exceptional attention to detail and accuracy.</li><li>Strong communication and customer service skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site position with shift hours from 6 PM to 3 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Netsuite: 3 years (Required)</li><li>AR: 2 years (Required)</li><li>Client/Customer Coordination: 2 years (Preferred)</li></ul>Work Location: In person

Accounts Receivable Specialist

We are looking for a mid-level AI Engineer to support the development of our AI-powered voice and chat systems using DialogFlow CX, Vertex AI, and Gemini API. This role will focus on building, maintaining, and optimizing conversational AI solutions integrated with backend logic on Google Cloud Platform (GCP) for healthcare applications.Key Responsibilities<ul><li>Develop and maintain DialogFlow CX conversational agents (voice and chat).</li><li>Integrate DialogFlow Phone Gateway and monitor agent behavior.</li><li>Implement grounding techniques to reduce hallucinations and ensure AI reliability.</li><li>Write Node.js Cloud Functions to handle conversational business logic.</li><li>Integrate external APIs and manage JSON-based data exchange.</li><li>Configure and maintain environments in Google Cloud Platform (GCP).</li><li>Support Vertex AI and Gemini API integrations for advanced AI capabilities.</li><li>Conduct testing of conversational flows and ensure accuracy and performance.</li></ul>Required Qualifications<ul><li>2&ndash;3 years experience in AI development or GCP-based environments.</li><li>Hands-on experience with DialogFlow CX and conversational AI tools.</li><li>Proficient in Node.js and working with APIs and JSON structures.</li><li>Understanding of Google Cloud Functions and serverless architecture.</li><li>Familiarity with Vertex AI, Gemini API, or similar LLM integrations.</li><li>Strong debugging, testing, and optimization skills.</li><li>Experience with basic SQL (MySQL) for data logging and tracking.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site position with shift hours from 7 PM to 4 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>n8n: 1 year (Required)</li><li>DialogFlow : 1 year (Required)</li><li>Google Cloud Platform (GCP).: 1 year (Required)</li><li>Node.js : 1 year (Required)</li></ul>Work Location: In person

AI Engineer

As our SEO &amp; Generative Optimization Specialist, you&rsquo;ll lead efforts to enhance our clients&rsquo; visibility across both traditional search engines (Google, Bing) and emerging AI-driven platforms (ChatGPT, Perplexity, Gemini, and others). You&rsquo;ll conduct deep audits, build and implement advanced strategies, and track performance to improve not only rankings and organic traffic, but AI answer visibility, entity authority, and brand presence across the web.You&rsquo;ll collaborate with our account and creative teams to develop frameworks that provide future-proof client success in a world of generative search.Key ResponsibilitiesAudit &amp; Strategy Development<ul><li>Conduct comprehensive audits across SEO, GEO, and AEO dimensions (technical, on-page, off-page, and AI visibility).</li><li>Develop and implement data-driven strategies to increase clients&rsquo; visibility in both organic and generative search results.</li><li>Identify and act on opportunities to improve brand citations, entity structure, and AI retrievability.</li></ul>Execution &amp; Optimization<ul><li>Implement cutting-edge SEO and GEO techniques, including structured data, knowledge graph optimization, entity linking, and conversational search intent modeling.</li><li>Optimize for AI-generated answers and AI Overviews, tracking performance and visibility metrics.</li><li>Use and test new AI/SEO tools and automation workflows to streamline optimization, analysis, and reporting.</li></ul>Collaboration &amp; Leadership<ul><li>Work closely with internal teams to ensure seamless execution of campaigns and experiments.</li><li>Take ownership and proactively identify gaps and lead initiatives to fix or improve them.</li><li>Stay up to date on AI, search trends, and emerging technologies, sharing insights that benefit both clients and internal processes.</li></ul>QualificationsRequired:<ul><li>4+ years of experience in SEO (local, technical, and content-focused).</li><li>Demonstrated experience with Generative SEO (GEO) or Answer Engine Optimization (AEO).</li><li>Strong understanding of Google&rsquo;s evolving search ecosystem (AI Overviews, SGE, etc.).</li><li>Familiarity with ChatGPT, Perplexity, Gemini, Bing Copilot, and other AI-driven search engines.</li><li>Proficiency in SEO tools (Ahrefs, Semrush, Screaming Frog, GSC, SurferSEO, etc.) and analytics platforms (GA4, Looker Studio).</li><li>Hands-on experience optimizing for multi-location or local businesses (e.g., healthcare, dental, or service-based).</li><li>Excellent analytical, written, and communication skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Explain your proficiency level in SEO tools (Ahrefs, Semrush, Screaming Frog, GSC, SurferSEO, etc.) and analytics platforms (GA4, Looker Studio).</li><li>This is an onsite position with shift timings from 6 PM to 3 AM, and the office is located in Naval Anchorage, Islamabad. Are you comfortable with this?</li></ul>Experience:<ul><li>SEO: 3 years (Required)</li><li>Generative SEO (GEO): 3 years (Required)</li><li>OnPage SEO: 3 years (Required)</li><li>Technical SEO: 3 years (Required)</li></ul>Work Location: In person

SEO & Generative Optimization Specialist

Join Provox Global Solutions and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.