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PRS Neurosciences and Mechatronics Research Institute Pvt Ltd

Job Title: Rehab TelecallerLocation: PRS Neurosciences and Mechatronics Research Institute Pvt Ltd, BengaluruDepartment: Neurorehabilitation Services / Patient EngagementJob Summary:The Rehab Telecaller is responsible for managing patient communication related to neurorehabilitation services including physiotherapy, occupational therapy, speech therapy, cognitive therapy, and post-surgery follow-ups. The role involves scheduling appointments, coordinating with therapists, ensuring continuity of care, and maintaining patient engagement through courteous and proactive telecommunication.Key Responsibilities:<ul><li>Handle inbound and outbound calls to:</li><li>Book and confirm appointments for rehabilitation therapies.</li><li>Follow up on missed sessions or ongoing rehab programs.</li><li>Explain therapy packages, session frequencies, and treatment timelines.</li><li>Educate callers on various rehabilitation services offered (e.g., stroke rehab, spinal injury recovery, Parkinson&rsquo;s care).</li><li>Maintain accurate records of patient interactions in the hospital management system.</li><li>Coordinate with therapists and department heads for slot availability and scheduling conflicts.</li><li>Support patient adherence to treatment plans through timely reminders and motivational conversations.</li><li>Collect and document patient feedback on therapy sessions.</li><li>Address common queries related to therapy goals, duration, pricing, and post-treatment care.</li><li>Promote rehab-related awareness campaigns, workshops, or patient education sessions.</li></ul>Required Qualifications:<ul><li>Education: Minimum 12th Pass or Bachelor&rsquo;s Degree (preferred: background in healthcare, psychology, or social work).</li><li>Experience: 1+ year in a medical call center or rehabilitation setting preferred.</li><li>Languages: Proficient in English and Kannada (Hindi/Tamil/Telugu is a plus).</li><li>Skills:</li><li>Strong phone etiquette and listening skills.</li><li>Empathy and understanding of neurological conditions.</li><li>Familiarity with rehabilitation terms and scheduling software.</li><li>Ability to multitask and manage patient flow efficiently.</li></ul>Work Environment:<ul><li>Full-time, hospital-based position.</li><li>May involve working in shifts, weekends, and on rotational basis.</li><li>Collaborative interaction with rehabilitation team members (therapists, coordinators, doctors).</li></ul>What You Gain:<ul><li>Be part of a mission to restore mobility and independence for people with neurological conditions.</li><li>Exposure to multidisciplinary rehabilitation practices in a cutting-edge facility.</li><li>Growth and training opportunities in neuro-healthcare communication and patient management.</li></ul>Job Type: Full-timePay: From &#8377;18,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

Physiotherapist Marketing

Join PRS Neurosciences and Mechatronics Research Institute Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PRS Neurosciences and Mechatronics Research Institute Pvt Ltd

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Physiotherapist Marketing