Qureos Mentor

PSEG

Date: Jul 30, 2026
 
Location: Melville, NY, US
 
#job-location.job-location-inline { display: inline; }
 
Company: LIPAPRD
 
Requisition: 82498
 
PSEG Company: PSEG Long Island
 
Salary Range: $ 23.56 - $ 30
 
Work Location Category: Hybrid Fixed
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
 
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
 In support of this model, roles have been categorized into one of three work location categories:
 1. Onsite – roles where employees are expected to be onsite daily.
 2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week.
 3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
 
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
 
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.
 
PSEG is not offering visa sponsorship for this position.
 
Union Local
 
IBEW 1049
 
Summary
 
This position starts onsite for up to 12 months and then moves to onsite 3 days a week.
 
This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.
 PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903. The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service – serving 2.2 million electric customers and 1.8 million gas customers. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers.
 PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States.
 PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index. PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years. Experience the personal challenge of working for a world class organization and leader in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY.
 
Job Duties & Responsibilities
 
Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution. Ability to multi-task by using web-based computer tools to analyze customer’s accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.
 
Job Qualifications
 
Required
 
High School Diploma or GED
 <ul>
<li>Strong Customer Service Communication Skills</li>
<li>Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner.</li>
<li>Proficient in typing and grammar</li>
<li>Accurate data entry skills and ability to conduct simple math calculations</li>
<li>Computer literacy/proficiency in a Windows Operation System</li>
<li>Must pass computerized customer service entrance exam</li>
<li>Must be available to work additional hours as needed especially during storm conditions.</li>
<li>Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.</li>
</ul>
Desired
 
<ul>
<li>One year of call center, other direct telephone contact or in-person customer contact experience</li>
<li>Associates Degree</li>
<li>Fluent speaking and writing in Spanish</li>
<li>Proficient in MS Office Suite</li>
</ul>
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
 
As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.
 
For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
 Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
 
If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.
 
PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
 PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
 If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
 
ADDITIONAL EEO INFORMATION (Click link below)
 Know your Rights: Workplace Discrimination is Illegal
 
Nearest Major Market: Long Island
 Nearest Secondary Market: New York CIty

Customer Service Associate (Bilingual in Spanish/English)

Date: Jun 23, 2026
 
Location: Melville, NY, US
 
#job-location.job-location-inline { display: inline; }
 
Company: LIPAPRD
 
Requisition: 82460
 
PSEG Company: PSEG Long Island
 
Salary Range: $ 75,000 - $ 118,700
 
Work Location Category: Hybrid Flexible
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
 
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
 In support of this model, roles have been categorized into one of three work location categories:
 1. Onsite – roles where employees are expected to be onsite daily.
 2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week.
 3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
 
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
 
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.
 
PSEG is not offering visa sponsorship for this position.
 
Job Summary
 
This role resides within the Payment Processing & Revenue Integrity department at PSEG Long Island. Responsibilities may include but are not limited to the creation of daily, weekly or monthly reports and the analysis of data, ensuring accuracy and conducting further review as needed. This position will also be responsible to create and maintain databases, comprehensive reporting workbooks and various work management tools in support of department processes and goals.
 
At this time only current PSEG employees are being considered
 
Job Responsibilities
 Collect, summarize and analyze various reports and data sources to validate accuracy, determine inconsistencies and identify trends and patterns
 Perform various quality control efforts to ensure revenue accuracy and facilitate daily and monthly reconciliations
 Evaluate data sources and perform the appropriate analysis to identify revenue gaps and propose/execute solutions to resolve as required
 Review and create reports, tables and databases to support the needs of the department
 Develop and/or enhance existing spreadsheets, databases and reporting solutions
 Actively participate in problem solving initiatives to determine root cause, gap analysis, along with the development and implementation of process improvement recommendations
 Provide timely feedback to determine effectiveness of implemented solutions and take corrective action as required
 Lead, manage and improve department processes with a focus on accuracy and compliance
 Maintain and apply working knowledge of PSEG-LI Standards for Business Controls to help ensure departmental compliance
 Promote diversity and foster teamwork, collaboration, and continuous improvement
 Participate on special projects and tasks forces.
 Participate in community outreach activities, meetings and events.
 Analyze various datasets (e.g., AMI and billing data) to identify patterns and consumption trends associated with potential revenue loss and improved revenue assurance.
 Job Specific Qualifications
 BA/BS degree preferably in Business, Analytics, Accounting or other related discipline and a minimum of 5 years of Analyst experience in revenue protection, meter services, payment processing, customer operations or other similar field; In lieu of a degree, a minimum of 9 years of Analyst experience in customer operations, payment processing, revenue protection/collections, accounting or other similar field.
 Ability to evaluate and analyze multiple datasets of substantial quantities and provide detailed analysis.
 Demonstrated strong analytical and critical thinking problem solving abilities.
 Experience with managing various priorities in a dynamic and cross functional environment while adhering to strict deadlines.
 Ability to effectively utilize critical thinking skills for troubleshooting and resolution in high pressure situations.
 Demonstrated strong verbal and written communication skills.
 Demonstrated ability to effectively interact with Management, colleagues and customers.
 Proficient computer skills, specifically in Microsoft Excel, Outlook, PowerPoint and Word.
 Demonstrated experience in database management, design and/or creation (i.e. Tableau, Access, etc.)
 Demonstrated ability to work independently; prioritize work; meet deadlines and targets.
 Compliance with the Department of Energy's regulation 10 CFR 810 required.
 
Desired
 
Strong Knowledge of Revenue Protection, Payment Processing and/or Accounting in a utility industry.
 In depth experience with audit requests, requirements and processes.
 Understanding of meter data trends and analysis in support of revenue driven initiatives.
 Knowledge of regulatory and company policies related to billing and customer accounts as well as meter reading, collections and payment processing procedures.
 
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
 
As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.
 
For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
 Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
 
If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.
 
PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
 PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
 If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
 
ADDITIONAL EEO INFORMATION (Click link below)
 Know your Rights: Workplace Discrimination is Illegal
 
Nearest Major Market: Long Island
 Nearest Secondary Market: New York CIty

9298C Sr Customer Operations Analyst

Date: Jun 22, 2026
 
Location: Springfield, NJ, US, 07081
 
#job-location.job-location-inline { display: inline; }
 
Company: PSEG
 
Requisition: 83878
 
PSEG Company: PSEG Services Corp.
 
Salary Range: $ 93,600 - $ 148,200
 
Work Location Category: Hybrid Flexible
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
 Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.
 
We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
 In support of this model, roles have been categorized into one of three work location categories:
 1. Onsite – roles where employees are expected to be onsite daily.
 2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week
 3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
 
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
 
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.
 
PSEG is not offering visa sponsorship for this position.
 
Job Summary
 
At this time, only current PSEG employees are being considered.
 
This position reports to the Manager – Operations Claims and is responsible to investigate and defend PSEG when a third party alleges PSEG’s negligence caused large property damage loss, personal injuries and/or when third party tortfeasors cause large loss damage to PSEG property.
 
Job Responsibilities
 Protects the Company’s assets and self-insured retention by performing investigations involving general, auto, and property damage liability claims, as well as personal injury claims which require field work as part of the investigation process.
 Builds comprehensive investigation data by securing and evaluating company and non-company records (e.g., paper documents; electronic files).
 Conducts interviews with customers, witnesses, internal clients, state/county/local officials, insurance company representatives, and other outside parties to obtain relevant facts.
 Maintains and applies working knowledge of PSEG operating policies/standards and applicable tariffs, as well as civil and criminal statutes and case law to properly and promptly evaluate assigned matters.
 Responds to and handles to resolution customer complaint issues as requested by the utility, customer relations and/or governmental affairs.
 Upon analysis and establishment of both liability and damages, evaluates financial and other risks to the company. Negotiates and resolves these third party matters on behalf of PSEG within claim settlement authority.
 Serves as ‘On-Duty Officer’ for emergencies and significant operating company matters, responding, when needed, to the field, on a 24/7/365 basis.
 Defends the Company and its employees and, when required, seeks recovery for losses resulting from third-party transgressions and for damage to the Company’s assets. Assists utility clients in recovering costs incurred for the relocation of electric and gas facilities and/or identify re-design options to avoid relocation costs.
 Job Specific Qualifications
 A minimum of 5 years Utility experience or equivalent investigation or insurance claim experience
 Strong verbal, communication, interview, and negotiation skills.
 Excellent communicator in both oral and written communications including the drafting of reports, memoranda, briefing papers.
 Computer skills: Intermediate ability with Microsoft Word. Experience in PowerPoint and Excel.
 Ability to work in hostile or unstructured situations, or under adverse conditions, including weather extremes, accident, fatality, conflagration and explosion scenes, and abnormal working hours.
 Driver’s license in good standing in state of domicile.
 Compliance with the Department of Energy's regulation 10 CFR 810 is required.
 
Desired: 
Interpretative knowledge of the energy industry operating infrastructure.
 Bachelor’s Degree
 Industry certification in one of these fields: claims, law, insurance, audit, forensics
 Fire Origin / Cause investigation experience.
 Interpretative knowledge of civil, criminal, and labor law.
 
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
 
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
 For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
 Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
 
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
 
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
 PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
 If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
 ADDITIONAL EEO INFORMATION (Click link below)
 Know your Rights: Workplace Discrimination is Illegal
 
Nearest Major Market: New York City
 Nearest Secondary Market: Newark
 Job Segment: Compliance, Drafting, Legal, Engineering

8466 Claims Consultant

Join PSEG and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PSEG

About Company

Customer Service Associate (Bilingual in Spanish/English)

9298C Sr Customer Operations Analyst

8466 Claims Consultant