Urwah Admin

Public Consulting Group

<div>Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.&mdash;all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .
Education Practice Area
Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.
Services:
<ul><li>Teaching
</li><li>Learning Solutions
</li><li>Data Systems
</li><li>IT Solutions
</li><li>Financial Solutions
</li><li>Equity in Education
</li><li>Equitable Education
</li><li>Recovery Services
</li></ul>Position Overview
The Senior Consultant, Client Solutions serves as a trusted advisor to state and local education agencies across the Pacific Northwest, leading complex client engagements that integrate strategy, operations, and technology-enabled solutions.
This role is responsible for delivering high-impact consulting services while also driving revenue growth through client expansion, solution upsell, and identification of new business opportunities, representing approximately 20-25% of the position&rsquo;s overall focus.
A core and differentiating expectation of this role is the ability to understand, lead, and manage large, complex, and often custom technology implementations, including enterprise platforms, data systems, and integrated
solutions that support regulatory, operational, and educational outcomes.
While primarily a remote role, it is expected that the successful candidate resides within the Pacific Northwest (ideally within Seattle, WA but will also consider Portland, OR) , has a strong professional reputation within the region, and is able to travel as needed to support clients, implementations, and growth initiatives.
Duties and Responsibilities
Client Strategy, Delivery &amp; Leadership
<ul><li>Develops and executes state and local consulting strategies aligned with client priorities, regulatory requirements, and PCG solution offerings.
</li><li>Serves as a senior client-facing leader, ensuring delivery excellence across complex, multi‑group engagements.
</li></ul><ul><li>Independently manages complex projects, staff, budgets, and deliverables with limited supervision while meeting or exceeding performance expectations.
</li><li>Ensures client retention and long-term success through consistent delivery quality and proactive relationship management.
</li><li>Develops and manages comprehensive client communication and governance plans.
</li><li>Identifies and elicits business, operational, and technical requirements from diverse stakeholder groups.
</li><li>Facilitates executive-level discussions, working sessions, and decision-making forums.
</li><li>Identifies risks, gaps, and operational or technical constraints and recommends appropriate mitigation strategies.
</li><li>Plans, monitors, and adjusts project execution to ensure scope, schedule, quality, and financial alignment.
</li><li>Delegates tasks appropriately and leads cross-functional consulting, technical, and client teams.
</li><li>Prepares high-quality written deliverables, executive briefings, and client-facing materials.
</li><li>Supervises client success and delivery teams.
</li></ul>Technology &amp; Complex Solution Implementation (Core Responsibility)
<ul><li>Demonstrates a strong understanding of enterprise and custom technology solutions used by public sector education agencies, including data systems, workflow platforms, compliance tools, and integrated applications.
</li><li>Leads or oversees large-scale, complex, and often custom technology implementations , serving as a bridge between client stakeholders, consulting teams, and technical delivery resources.
</li><li>Translates client business and policy needs into clear functional and technical requirements.
</li><li>Guides clients through technology planning, implementation, change management, and adoption processes.
</li><li>Manages implementation risk, dependencies, and interdependencies across policy, operations, and technology.
</li><li>Partners closely with technical teams to ensure solutions are delivered on time, on budget, and aligned to client outcomes.
</li><li>Supports clients in navigating system customization, integration, data migration, and regulatory compliance requirements.
</li><li>Ensures technology solutions enhance operational efficiency, data quality, and program effectiveness.
</li></ul>Revenue Growth &amp; Business Expansion (20-25%)
<ul><li>Drives revenue growth by identifying opportunities to expand existing engagements through additional services, technology solutions, and contract modifications.
</li><li>Proactively uncovers unmet client needs and emerging opportunities tied to operational and technology challenges.
</li><li>Develops and executes regional growth strategies in collaboration with practice and regional leadership.
</li><li>Identifies, qualifies, and follows up on new sales leads and expansion opportunities.
</li><li>Leverages delivery and implementation work to strengthen long-term client partnerships.
</li><li>Leads and supports proposal development efforts, including solution design, writing, coordination, and submission readiness.
</li><li>Builds and maintains strong relationships with senior agency leaders and decision-makers across the Pacific Northwest.
</li></ul>Subject Matter &amp; Regulatory Expertise
<ul><li>Develops deep expertise in complex federal and state education regulations and requirements.
</li><li>Analyzes and interprets federal and state laws, regulations, and policy guidance.
</li><li>Reviews business and program operations to identify service, efficiency, and compliance improvements.
</li></ul>Required Skills
<ul><li>Must be located in the Pacific Northwest region- ideally within Seattle, WA but will also consider Portland, OR.
</li><li>Demonstrated experience managing large, complex, and technology-enabled consulting engagements .
</li><li>Strong understanding of technology implementations within public sector or regulated environments.
</li><li>Ability to translate between business, policy, and technical stakeholders.
</li><li>Strong quantitative and analytical skills, including the ability to interpret financial and operational data.
</li><li>Proven ability to balance delivery excellence with revenue growth responsibilities.
</li><li>Demonstrated success identifying new business opportunities and expanding existing client engagements.
</li><li>Ability to work independently and collaboratively in fast-paced, complex environments.
</li><li>Outstanding oral, written, and executive-level communication skills.
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree or 10 years of relevant experience required; graduate degree preferred.
</li><li>5&ndash;10 years of relevant consulting, public sector, technology implementation, or education-sector experience.
</li></ul>Supervisory Responsibility
<ul><li>Business Analysts
</li>Consultants 
<li>
</li></ul> 
Working Conditions
<ul><li>Remote Office (Washington or Oregon based)
</li><li>Regular travel required
</li></ul>#EDU
#LI-AH1
#LI-remote
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
$88.300-$150,000
#EDU
#LI-AH1
#LI-remote
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.</div>

Senior Consultant, Client Solutions (Pacific Northwest Region)

<div>Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.&mdash;all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .
Duties and Responsibilities
<ul><li>Responds to inquiries and questions in a timely manner
</li><li>Analyzes and formats data for reporting
</li><li>Analyzes inquiry data to inform customer training topics and training programs.
</li><li>Trains clients on the use of project systems
</li><li>Tests functionality of newly released applications
</li><li>Collects/enters/codes data into data collection program within set timeliness and accuracy performance standards.
</li><li>Communicates effectively with clients to provide information and answer questions.
</li><li>Works within a team to complete data entry and related tasks.
</li><li>Works within a team to accomplish other duties on projects to meet necessary deadlines.
</li><li>Provides training and guidance to Customer Service Operations Analysts in area of expertise
</li></ul>Required Skills
<ul><li>Analytical skills, including the ability to analyze and organize data.
</li><li>Excellent Communication skills. Ability to provide superior customer service support via phone
</li><li>Ability to design and deliver online trainings.
</li><li>Ability to manage time to meet critical deadlines.
</li><li>Strong attention to detail.
</li><li>Ability to work independently and with a team
</li><li>Excellent ability to build and maintain business relationship with clients.
</li><li>Proficiency in MS Office products, including PowerPoint, Excel and Word.
</li><li>Some travel required.
</li></ul>Qualifications
<ul><li>High School diploma or equivalent required, bachelor&rsquo;s degree preferred
</li><li>3+ years working in office or corporate environment required, experience with MS Office Application, Call Center/Client Service Experience strongly required
</li></ul>Working Conditions
<ul><li>Office Setting
</li></ul>The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $59,900 - $69,900
#LI-AH1
#LI-remote
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.</div>

Customer Service Operations Analyst

Join Public Consulting Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Public Consulting Group

About Company

Senior Consultant, Client Solutions (Pacific Northwest Region)

Customer Service Operations Analyst