Qureos Mentor

Public Works Consultant

<div><div><p>Job Description: Member Services Manager</p><p>
Overview</p><div>
The Member Services Manager is critical in managing operational execution across member satisfaction. This role requires a strategic mindset, strong organizational skills, and hands-on collaboration with internal teams and external partners. You&rsquo;ll be instrumental in positioning PWC as the go-to compliance partner in public works and government contracting across the nation. This is a management role and will include several direct reports from the Member Services department. This document outlines the comprehensive responsibilities of a Member Services Manager.</div><p>
Responsibilities</p><ul><li>
Develop and execute performance strategies to streamline the reporting process for state and federally funded public works projects.</li><li>
Own the full member services cycle&mdash;from onboarding to closing&mdash;using ClickUp CRM.</li><li>
Forecast revenue growth and manage monthly invoice preparations.</li><li>
Implement phased member service goals aligned with national expansion strategy.</li><li>
Develop strategies to scale operations and optimize performance in high-demand markets.</li><li>
Manage employees to support member satisfaction.</li><li>
Manages internal teams to ensure all member requests are completed according to company timelines.</li><li>
Ensures monthly billables are tracked and summarized daily.</li><li>
Represent PWC at seminars, webinars, conferences, expos, and training sessions when needed.</li><li>
Support member compliance and ensure team is following up on communications and documentation monthly.</li><li>
Maintain strong relationships with associations and public agencies.</li><li>
Ensure PWC is serving as a trusted advisor in the community.</li><li>
Coordinate internal and partner meetings.</li><li>
Ensure team maintains accurate member records and clean files enforcing data standards.</li><li>
Document processes and update SOPs as tools and workflows evolve.</li><li>
Follow up electronically or verbally with key member accounts on an as-needed basis.</li></ul></div><div><ul><li>
Works closely with the Marketing &amp; Development Manager to facilitate the onboarding process for new members, ensuring a smooth transition and a positive start to the relationship.</li><li>
Understands all aspects of federal, state, and local city reporting requirements.</li><li>
Use Click Up to set up, monitor and acquire comprehensive knowledge of all active quests, members and tasks</li><li>
Develop strong, long-lasting relationships with industry professionals, awarding bodies, and members.</li><li>
Use CRM software and Microsoft Office Suite which includes using the internet, company software and any databases that member accounts are under.</li><li>
Share feedback and insights with internal teams to drive service improvements.</li><li>
Participate in regular team meetings and strategy sessions to align team goals and objectives.</li><li>
Proactively identify and address any issues or challenges faced by teams.</li><li>
Ensure timely resolution of issues to maintain satisfaction and trust.</li><li>
Maintain professionalism and composure in tricky situations, demonstrating strong conflict resolution skills.</li><li>
Lead, mentor, and train a team of Member Relationship Managers, Admins, Project Coordinators, and Member Coordinators.</li><li>
Develop strategic performance strategies to drive growth and retention</li><li>
Collaborate with internal teams to deliver high-quality service and solutions</li><li>
Prepare and deliver performance appraisals</li><li>
Stay informed about industry trends and competitor activities</li><li>
Attend meetings on an as needed basis</li></ul><p>
Problem Solving and Conflict Resolution</p><ul><li>
Act as a mediator in conflicts between top members or industry professionals and internal teams, ensuring a fair and satisfactory resolution for all parties.</li></ul><p>
Professional Development and Continuous Improvement</p><ul><li>
Participate in ongoing training and development programs to enhance skills.</li></ul></div><div><ul><li>
Stay up to date with best practices and embrace new technologies, including AI.</li><li>
Seeking feedback from members and management team to identify areas for improvement and growth.</li><li>
Continuously evaluate and improve CRM processes and procedures.</li><li>
Share best practices and process improvements with the broader team.</li></ul><p>
Qualifications</p><ul><li>
Bachelor&rsquo;s degree in business administration or related field (preferred).</li><li>
3&ndash;7 years of experience in office management or consulting services.</li><li>
You have a stable &lsquo;at home&rsquo; work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work, video, and phone calls</li><li>
Strong leadership and team management skills</li><li>
Excellent communication and interpersonal skills</li><li>
Proficiency in CRM software and Microsoft Office Suite</li><li>
Strong Microsoft Excel skills for list management, data cleanup, and reporting.</li><li>
Strategic thinking and problem-solving abilities</li><li>
Proficiency with ClickUp or similar platforms.</li><li>
Proficiency with LCP Tracker, Elations, eMars, eComply or similar platforms.</li><li>
Proficiency with state reporting websites including, CA DIR, L&amp;I, DCAMMS or similar platforms.</li><li>
Understanding of labor compliance requirements &amp; certified payroll reporting</li><li>
Excellent attention to detail, organizational skills, and follow-through.</li><li>
Clear written and verbal communication with professional etiquette.</li><li>
Ability to prioritize multiple deadlines and deliver consistent results.</li><li>
Willingness to travel (25&ndash;40%) for events and client meetings.</li></ul></div><div><ul><li>
Experience in construction, public works, government contracting, or compliance industries.</li><li>
Familiarity with Davis-Bacon, prevailing wage laws, or public contracting processes.</li></ul><p>
Key Skills</p><ul><li>
Leadership: Ability to lead and inspire a large team</li><li>
Strategic Planning: Develop and execute outreach plans</li><li>
Communication: Articulate and effective in external and internal communications</li><li>
Problem-Solving: Expertise in identifying issues and implementing solutions</li><li>
Social Skills:Building rapport, customer service, and maintaining positive relationships</li></ul></div></div>

Member Services Manager

<div><div><p>Job Description: Marketing and Development Manager</p><p>
Overview</p><div>
The Sales &amp; Marketing Manager plays a dual role: driving business development and managing operational execution across the marketing and development department. This role requires a strategic mindset, strong organizational skills, and hands-on collaboration with internal teams and external partners. You&rsquo;ll be instrumental in positioning PWC as the go-to compliance partner in public works and government contracting across the nation. This is a management role and will include several direct reports from the Marketing and Development department. This document outlines the comprehensive responsibilities of a Marketing and Development Manager.</div><p>
Responsibilities</p><ul><li>
Develop and execute regional sales strategies targeting state and federally funded public works projects.</li><li>
Own the full sales cycle&mdash;from prospecting to closing&mdash;using HubSpot CRM.</li><li>
Forecast revenue growth and manage pipeline health across assigned territories.</li><li>
Implement phased client acquisition goals aligned with national expansion strategy.</li><li>
Manages employees to support development.</li><li>
Manages internal teams to design and deploy outreach campaigns, event promotions, and lead nurturing initiatives.</li><li>
Ensures campaign metrics are tracked and summarized.</li><li>
Manages employees to support marketing objectives.</li><li>
Represent PWC at seminars, webinars, conferences, expos, and training sessions when needed.</li><li>
Support event logistics and ensure team is following up on communications and documentation.</li><li>
Maintain strong relationships with associations and public agencies.</li><li>
Ensure PWC is serving as a trusted advisor in the community.</li><li>
Coordinate internal and partner meetings.</li><li>
Ensure team maintains CRM records and pipelines enforcing data standards.</li><li>
Document processes and update SOPs as tools and workflows evolve.</li><li>
Follow up electronically or verbally with industry professionals on an as-needed basis.</li><li>
Works closely with the Member Services Manager to facilitate the onboarding process for new members, ensuring a smooth transition and a positive start to the relationship.</li><li>
Understands all aspects of federal, state, and local city reporting requirements.</li><li>
Use Click Up to set up, monitor and acquire comprehensive knowledge of all active quests.</li><li>
Develop strong, long-lasting relationships with industry professionals and partners.</li><li>
Use CRM software and Microsoft Office Suite which includes using the internet, company software and any databases that member accounts are under.</li><li>
Share feedback and insights with internal teams to drive service improvements.</li><li>
Participate in regular team meetings and strategy sessions to align team goals and objectives.</li><li>
Proactively identify and address any issues or challenges faced by teams.</li><li>
Ensure timely resolution of issues to maintain satisfaction and trust.</li></ul></div><div><ul><li>
Maintain professionalism and composure in tricky situations, demonstrating strong conflict resolution skills.</li><li>
Lead, mentor, and train a team of Member Development Associates, Marketing Coordinators, Social Media Coordinators, and Marketing and Development Admins.</li><li>
Develop strategic marketing strategies to drive growth and retention</li><li>
Collaborate with internal teams to deliver high-quality service and solutions</li><li>
Prepare and deliver performance appraisals</li><li>
Stay informed about industry trends and competitor activities</li><li>
Attend meetings on an as needed basis</li></ul><p>
Problem Solving and Conflict Resolution</p><ul><li>
Act as a mediator in conflicts between potential members or industry professionals and internal teams, ensuring a fair and satisfactory resolution for all parties.</li></ul><p>
Professional Development and Continuous Improvement</p><ul><li>
Participate in ongoing training and development programs to enhance skills.</li><li>
Stay up to date with best practices and embrace new technologies.</li><li>
Seeking feedback from members and management team to identify areas for improvement and growth.</li><li>
Continuously evaluate and improve CRM processes and procedures.</li><li>
Share best practices and process improvements with the broader team.</li></ul><p>
Qualifications</p></div><div><ul><li>
Bachelor&rsquo;s degree in business, marketing, or related field (preferred).</li><li>
3&ndash;7 years of experience in B2B sales, marketing, or consulting services.</li><li>
You have a stable &lsquo;at home&rsquo; work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work, video, and phone calls</li><li>
Strong leadership and team management skills</li><li>
Excellent communication and interpersonal skills</li><li>
Proficiency in CRM software and Microsoft Office Suite</li><li>
Strong Microsoft Excel skills for list management, data cleanup, and reporting.</li><li>
Strategic thinking and problem-solving abilities</li><li>
Proven experience producing Zoom (or similar) webinars behind the scenes.</li><li>
Proficiency with HubSpot CRM and ClickUp or similar platforms.</li><li>
Understanding of email campaign setup, forms, and segmentation.</li><li>
Excellent attention to detail, organizational skills, and follow-through.</li><li>
Clear written and verbal communication with professional etiquette.</li><li>
Ability to prioritize multiple deadlines and deliver consistent results.</li><li>
Willingness to travel (25&ndash;40%) for events and client meetings.</li><li>
Experience in construction, public works, government contracting, or compliance industries.</li><li>
Familiarity with Davis-Bacon, prevailing wage laws, or public contracting processes.</li><li>
Basic knowledge of social media management and WordPress.</li></ul><p>
Key Skills</p><ul><li>
Leadership: Ability to lead and inspire a large team</li><li>
Strategic Planning: Develop and execute outreach plans</li><li>
Communication: Articulate and effective in external and internal communications</li><li>
Problem-Solving: Expertise in identifying issues and implementing solutions</li></ul></div></div>

Marketing & Development Manager

Join Public Works Consultant and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Public Works Consultant

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Member Services Manager

Marketing & Development Manager